Viabenefits Avis 

Customer service has always been easy to work with.

I initiated a chat for an explanation about HRA reimbursement funding. The AI chat transferred me quickly to a live agent. The live agent, Evelyn, looked into my account details and provided a complete and clear explanation. Wait time for her research and response was reasonable.

I had a very helpful chat with an agent. She answered my question perfectly.

Did online chat w/ Aalysa b/c I was having trouble w/ error messages when trying to sign up. She directed me appropriately & waited until I was registered. Note: Draft review says this was unprompted, but she did ask me to do it & provided the link, which I think is fine since I didn't get rewarded for it.

Tried for weeks to access reimbursement account. Either goes to “Something went Wrong” or just “loading”. What a horrible company.

Agent Aalysa today was thorough, and provided accurate information. Through the years I have been associated with Via Benefits, I have spoken with many subpar agents. I’m tickled there are some great employees still there.

I really like my via benefits site. Shows me everything I need to know, and at a click of a button I can instantly talk to a representative.. Love it!

Whenever I have called Via Benefits, they are always so helpful answering my questions and resolving my issue.
And it's nice to speak to a human right away.

Great experience all my questions were answered. Thank you

rippoff fees. unfortunately im stuck till the end of the year with these crooks

Our plan app clearly shows our last date of expense as being March 15, 2026. The employees are fraudulently, denying claim submitted, and delaying processing of our claims. I have screenshots to prove my expense date and their denial being outside the date of expense when I chatted with the representative who contacted the performance manager, they kept declining coverage in spite of the proof these kind of companies should not be allowed to profit in a vulturistic fashion hardened money of American taxpayers.
These customer service agents and the processing should be only in United States. They should not be allowed to have offices overseas.

watch out they charge hidden fees. you think you are saving a few bucks for future health care and theyre robbing you blind. Not only that when you reachout to their help desk people they just play dumb not worth it its a complete rip off. Plenty of brokerage offer fee accounts with zero fees.

Worst company ever dealt with. Employers please stay away giving contract to this company if you want your employees to be happy.

Via is one of the worst companies I have dealt with. I tried to do a simple address change online but they didn't allow it. When I called to change it, they took 15 minutes and then wanted me to talk to another department. Their level of complexity for a simple address change is mind boggling. I wish my company had picked a different benefits company.

DO NOT USE THEM. They will tell you everytime that they created a case file for the issue and then the next agent will say the same thing. I gave my LOMN and they still won't reimburse because even though I followed THEIR instructions, they keep finding little things to add on. You can't speak to a manager and if you ask too many questions to understand the issue, they hang up. Do not use this useless company, they will do anything to not reimburse you. I'm out a lot of money because of them. I have been arguing with them since December and excuses excuses excuses. They need some action taken against them.

A rating of a one is generous. This is one of the worst experiences I’ve had in my life.Responces to e mails are inconsistent. I’m ready to enter month three trying to receive funds due me

CALLED IN NOVEMBER 2025 TO CHOSE A PLAN. I LEFT MY PHONE NUMBER ON THE AUTOMATED SYSTEM FOR A CALL BACK. FINALLY GOT A CALL ON FEBRUARY 3 RD 2026. GOOD THING MY AETNA PLAN WAS STILL AVAILABLE SO MY PLAN STAYED THE SAME. HAD MY PLAN NOT STILL BEEN AVAILABLE, I AND MY WIFE WOULD HAVE LOST ALL BENEFITS FROM MY EMPLOYER.

Consistently poor service. Opers NEEDS to find a different organization. Phone representatives can't help. Use a program from outside company that no one can fix, not even their IT people Had wrong answers for Identifying confirmation. Extreme difficulty with out of pocket expense refund. When locked out no one can fix, or email forms. Have to be mailed out. If I could give negative numbers I would

Fail to pay medical bills. Even this is our money. We earned it after retirement. Worst service by opers.

I wish there was a zero stars option. Effective January 1 the retirees at my university were switched from a group Medicare Advantage Plan to original Medicare and the “Marketplace” for our supplement. We were required to use Via in order to receive a contribution from the university to our premium. Despite there being 13 licensed insurers providing supplement plans in the state, Via gave us TWO options, and if we wanted Plan G, the most popular plan, only ONE. That was just the start of our problems. Their website is glitchy and non-intuitive. There were long wait times to speak with an agent and calls often dropped. When you did reach an agent, they were often unfamiliar with our plans and poorly trained. The entire process has been a disaster from start to finish.