Currently in an email debate about clothing that came to me that is terrible quality and one top that looks nothing like the picture. Very slow responses and being asked to cover the postage on an... Voir plus
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Lisez les avis des autres
So Lala +zuverlässige Lieferung +faire Preise -produkte nicht wie auf Produkt bildern -Zoll teuer und muss trotz hohen Versandkosten selbst bezahlt werden -Customer Service bietet Rücksendung un... Voir plus
L'entreprise a répondu
I ordered an embroidered jacket, an etched ring and a star shaped nose ring. I am very happy with the quality of all of these items, unfortunately i can't change out my piercing yet, but I'm sure it... Voir plus
L'entreprise a répondu
The products are handmade and super high quality, everything is really soft and thick and extremely fairly priced. It’s hard to deliver to me so my parcel got sent back to sender, however within one e... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Vicious Punx is an alternative jewellery and clothing brand that is made to order in the U.K. Inspired by punk, grunge, and gothic aesthetics, we create genderless, high-quality pieces designed to last. Our handcrafted jewellery is made to order in our small, female-founded U.K. studio, ensuring every piece gets the care and attention it deserves. Our clothing is printed and embroidered in small batches to reduce waste, so you know you're getting something unique, not mass-produced. We believe in self-expression without limits, and our designs reflect that. Whether you're here for bold body jewellery, statement accessories, or alternative fashion, we’re all about helping you embrace your individuality. With fast and reliable shipping, strong customer service, and a no-BS approach to quality, we’re committed to delivering pieces that feel as good as they look. While we accept returns on most items, piercing jewellery and underwear are final sale for hygiene reasons. Join our Vicious community and wear your rebellion with pride. Got questions? We’re here to help.🖤
Coordonnées de contact
6 Harrow Road, HR40EH, Hereford, Royaume-Uni
- customerservice@viciouspunx.com
- viciouspunx.com
3,4
Moyen
125 avis
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N'a pas répondu aux avis négatifs
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Really smooth process
Really smooth process, great experience, id love to see an option to put everything in one or no baggies tho, just an option I've seen some stores do to reduce waste.
14 mars 2023
Réponse de Vicious Punx
Thank you so much for your review! We're so glad you love your pieces! I have passed on your feedback regarding the reduction of waste to our packing team and we're going to see what alternative may be available!
Thank you again! Ivy - Customer Service
I love my bracelet
I love my bracelet, it’s perfect! Also, needed help with my order and the customer service was amazing! They were so kind and helpful, especially Ivy!
18 mars 2023
Réponse de Vicious Punx
Thanks so much for your lovely review and my mention!
We're so glad you're happy with your order!
Big love,
Ivy - Customer Service @ Vicious Punx
Fantastic!!!!
Extremely quick delivery ordered on a Sunday and it arrived on the Tuesday
Loved every product I've every bout from here and the customer help team are so nice
9 février 2023
Réponse de Vicious Punx
Thank you so much for taking the time to leave us a review, we're so pleased you love your items and that they arrived quickly!
LOVE the shop just take this into consideration...
I absolutely love this shop and everything they sell. I've had 0 issues for all my purchases I've made. I got customized chain lock necklaces for me and my boyfriend and they're perfect. The only issue is the lock on it whatever metal it's made of gives me a rash so I can't wear it overnight which sucks. But the chain itself I have no issues with. It must be the metal the lock is made of. But I don't think that's their fault at all. I am VERY sensitive to many metals. So far I know sterling silver and like stainless steel is the only thing I can wear consistently without a rash or turning green lol so don't blame the shop for that but if you're sensitive to metals just take that into consideration. The quality is good so it's not like it's a cheap metal or anything like that either. Will continue to order from them and just be more aware of the metals used lol
9 mars 2023
A trusted and easy supplier
Easy site to understand, easy to order and my jewellery arrived quickly neatly packaged.
I'd recommend this site and will be ordering again.
1 février 2023
Réponse de Vicious Punx
Thank you so much for such a lovely review - we're so happy that you had a great experience!
Bad customer service
I not recommend buying from them, their customer service is really not good.
I got my order and came broke, and they literally refuse to do anything... Like their only response was 'we cant do it now' or 'i these circumstances we cant do anything...'
And they only gave me a discount for a BROKEN ITEM.
21 décembre 2022
Avis spontané
Réponse de Vicious Punx
Hey Martina! Thank you so much for your review - we're so pleased you love your jewellery! Your support means the world to us 💚
vicious punx order
ordered from them multiple times and they’ve always had great customer service, quick delivery and amazing jewellery !
27 février 2023
Réponse de Vicious Punx
Thank you so much for your lovely review!! 💚 We're so pleased you love your pieces!
Réponse de Vicious Punx
Hey Jayce, we're so sorry to hear you bracelet wasn't up to our standards. If you had reached out to our customer service team then we would've been able to resolve this immediately for you. We would never expect you to put up with a faulty item!
Réponse de Vicious Punx
Thank you so much for such a lovely review! 💚
Placed an order on 31.11, never received
Placed an order on 30.11. This was shipped 6 days later and as per tracking accepted by Royal Mail, but after this there were no further scans and order was not received. It’s now 2 months later and I am still trying to get a refund, but customer service is pushing me around after originally claiming they’d refund if there was no update soon (this was mid December)
I’d avoid doing business with them
30 novembre 2022
Avis spontané
Réponse de Vicious Punx
Hey Tim, thank you so much for taking the time to review us.
We're so sorry for the experience you've had - this is not what we aim for as a small business! We have been in touch since this review with an update regarding the investigation we opened for your order.
We're so sorry that these updates have taken a while - opening investigations is quite a lengthy process as we have to communicate with quite a few mail centres across the world. But we will definitely aim to improve our experience and will offer more frequent updates in the future.
We're so pleased to see that your parcel has now been successfully delivered after us getting this investigation resolved for you!
Thank you so much,
Ivy - Customer Service Team
Awful experience
Awful experience. Made 2 orders and had faulty items both times (should never have placed a second one, i was hoping it was just a bad experience) Refused a refund, basically been scammed out of about £40. It is all cheap quality, made my perfectly healthy ear lobes and nose bleed.
2 février 2023
Avis spontané
Réponse de Vicious Punx
Hey Scarlet, thank you so much for taking the time to review us.
We're so sorry for the experience you've had - this is not what we aim for as a small business! We have given you some advice via email regarding the fact that you were using a large nose ring as an earring which we believe would've caused irritation. We're always available via email if we can offer any more support!
Thank you so much,
Ivy - Customer Service Team
Amazing, affordable, alternative jewellery!
All of my jewellery came packaged excellently, customer service is amazing and the jewellery is affordable and great quality. I will definitely be ordering from these guys again! Thank you <3
16 janvier 2023
Avis spontané
Réponse de Vicious Punx
Thank you SO much for your review! We're so grateful for your feedback and so happy to hear you love your pieces! 💚
Best shop
Ordered from them 3 times now. Always quick on delivery and beautiful, high quality products for a fair price. Favourite place to get jewellery by far!
23 juin 2022
Avis spontané
It's a shame
It's a shame I have to give them less than 5 stars. I have purchased previously, using Klarna as a payment option on a few occasions. Had a problem, been five days and not received a response.
Edit : They sorted the problem out quickly when they finally responded. Just be aware of the headache should you do have a problem.
8 mai 2022
Avis spontané
Best quality
I ordered and received multiple orders of earrings and a year later they haven’t started turning green. This is the best quality jewellery i’ve have in a long time :)
1 avril 2022
Avis spontané
High quality and fair prices
The products are handmade and super high quality, everything is really soft and thick and extremely fairly priced. It’s hard to deliver to me so my parcel got sent back to sender, however within one email they had it shipped straight back to me! The customer service is absolutely top notch and the products are amazing quality. I cannot fault this brand and will be shopping with them in the future!
8 janvier 2022
Avis spontané
SUCH good quality and speedy delivery
SUCH good quality and speedy delivery. Bought a Christmas gift for a friend and thought it was so beautiful that I went back to the site to buy some things for myself. Brilliant product and service, highly recommend.
8 décembre 2021
Avis spontané
My t-shirt arrived in 6 days
My t-shirt arrived in 6 days, the prices are low and quality is great!
15 septembre 2021
Avis spontané
Very happy with my order
Very happy with my order, delivery was quick. Definitely will be buying again :).
22 août 2021
Avis spontané
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