Victim Support Avis 

Worst experience ever, beware they’re wolves in sheep’s clothing. They will not disclose your legal rights regarding your data, will take your statement and turn it “using their professional judgement” into things you have never said ! They misinterpreted a LOT of things in my case, they didn’t take accurate details of what happened. when I politely queried it and requested a copy of my data from a “service manager” so I could see what has been written on my behalf, I was met with rudeness, arrogance and a complete dismissal of my concerns. That said manager admitted that her employee had lied to me, that data protection doesn’t exist and they were free to interpret whatever they think is right. I stated that I would like to make an official complain since I’m not allowed to have access to my data or make comments where I believe it to be inaccurate. Her answer was that “she’s a manager, she knows best how to handle case and who would believe a “victim” over her”, she then made a weird statement about me being only interested in money (there’s no money on this case - so very unsure of where that came from) -
Im puzzled by what’s happened and have decided to take matters into my own hands.
Save yourself some stress and STAY AWAY from these people,

Terrible service raised a complaint as am a service user but was getting ZERO support no reply’s to emails or phone calls put complaint in starts getting support obviously to make it look good for the complaints department soon as complaints closed ZERO contact again I’ll be raising another complaint and this time won’t be so slow at closing it

Victim support make me feel suicidal. They never answer the phone. This leads to increased anxiety and depression. If the can not answer the phone, don'promote your number. Over 30 mins ( 3 times) and different times of the day.

Get the basics right and you have a chance but it is unbelievably poor.

Anybody in doubt call them

My personal experiences of Victim Support and knowledge of their work is an entirely positive one. The staff and volunteers have been friendly and helpful and supportive. I have seen their good work on other outreach and community events too.

Useless patronising no help at all no point in speaking to them they don't care at all make you feel worse than you already are accuse you of things you haven't done horrendous service font waste your time talk to God instead at least you will get some peace from him

As a victim of Harrassment and ASB I used their service. I wish I never bothered after speaking 1 hour to a robotic person, I asked for some help with getting an update from the Council who were stone walling me and the person didn't bother to take my details to even pursue that. I would rather speak to a dummy than this organisation again. The charity (like most) exisits to make money out of victims of crime/harrassment etc. I am sure they get a nice salary and run it like a business, we are the products used to make the profit.

Just like the Council, Police, MPs/Cllrs treat victims as perpetrators, and then let the real criminals get away with their action, this charity just confuses victims. The law is there for the rich only and if you can fight this system (created to make money out of victims). If your the victim you are treated as the perpetrator, the whole system works against the real victim. I have CCTV and other evidence, but instead I faced false counter allegations and fake witnesses, everything was ignored and only what the perpetrators allegations were made to be a true account. Instituional racist in the Police and Council help to further destroy justice - 1 law does not exist or be applied to all. These public servants need to be held accountable, but there is no one to do that and never will.

not worth one star i had call from someone, they didnt give name, pushed to have appointment. i had to cancel, then each time try to contact told load of lies. this morning the person couldnt spell my name, which is obviously in their system, or is it ?
they along with the police have made me feel I am the villain not the victim. why are people donating monies to them and us paying council tax to pay for the police ?? neither worth anything.

I revived a call on the 16/12/2023 at 14:54 pm a woman was on the other end of the phone I didn’t get a name. Her tone was condescending throughout she was shocked to learn that I didn’t have insurance and thought knowing I was robbed was a good time to remind me “ you need to have insurance “ it was after this I hung up the phone. The call lasted all of 2 minutes and was made to feel like it was all my fault

I cannot recall a single positive experience with Victim Support.

In one face-to-face meeting (pre-COVID), the Victim Support worker addressed me by the wrong name (the name of a relative who helped a child molester evade justice).

Thereafter, every Victim Support worker has called me from an unknown number at random times. If I don't answer the call, they sometimes leave a voicemail but always close my case.

I don't manage unexpected calls well because of my autism, something which I'm getting tired of disclosing to different organisations and individuals all the time.

In today's call, the caller refused to identify which organisation they were calling from until I confirmed who I was. After that, the caller recounted the details of the police incident I reported, but there were many errors in these details, which caused me to feel more stressed and upset.

As I told the caller, engaging with Victim Support tends to make me feel worse than if I had not.

Disgusting disrespectful, they tell lies and refuse to answer questions or help, and refuse to engage. When you try to raise a complaint they actually threaten you. Any attempt to speak to anyone senior is shut down and ranks closed. They offer no support to victims and just cause further mental and physical distress and illness.

I was referred to this USELESS organisation by another USELESS organisation called Action Fraud. A follow up appointment was scheduled after the initial appointment. The victim support staff did not bother to contact me on the day of the appointment. Very disgraceful service. A complete waste of funds.

Absolutely disgrace full basically being told they can't help me no longer their hands are tied, when my house has been broken into by the neighbour bruising all my arm whilst pregnant and having 2 other children called my disabled son a foreeyed c**t, set fire to the main door and banging on my windows threatening me and the children early hours in the morning they are just as bad as the police an email to housing twice and a letter but their hands are now tied and nothing can be done what support is that

Amazing communication, quick turnaround time for a response, they come across as a caring organisation and were able to work with my specific communication preference. Really good to know there are kind caring and friendly people who are supportive in peoples times of needs. Only feedback I can give is to make their website slightly less content filled and give more space for navigation. Thanks for your support.

Just a signposting organisation not really fit for purpose but taking taxpayer's money yet again. Just fob you off. Won't bother

Omg a total disgrace and you would be deadbefore they help they do not reply or respond bo matter how many times u contact they should be inveztigated ashamed and embarresed

Thus service needs closing, have learning diculities? They will talk down and make u feel stuiped. If your a guy they see u as someone who dont need support even told me has a lady to calll in 5 min and bye.

They Pretend that they are on your side in everything but, the reality is completely different .
I was supposed to have been compensated for Criminal Injuries caused by a pack of SCUM BAGS living nearby but, the Compensation is just a FANTASY !!!!
I honestly don't TRUST this organisation and seems that something very DODGY is going on .

The most USELESS NON-SUPPORT right after the IGNORANCE OF THE POLICE!

Who has ANY OUTCOME from a simple human voicemail replacement??? That’s all they are!! And when confronted with this fact, they hang up on the victim to simply confirm how worthless you are made and that no one gives a thing!!

Thanks for assisting all the abusers with your bystanders and enabler attitude!!!

Disgusting, useless, stay away!!!!!!!!

I used the victim support Live Chat service to discuss a racist hate crime that happened to me on Friday 09/09/2022 in Bow, East London and which I reported to the Metropolitan Police.

Victim Support listened and provided a sympathetic ear. This is better than nothing and I did feel better afterwards, but I was disappointed by the very limited scope of the service. The only thing they can really provide is emotional support. They cannot discuss the specifics of your case or the workings of the legal system. In fact, I was concerned that my Live Chat support person did not seem to know what I meant by “private prosecution”.

I would not use them again as I feel that they mainly exist to move victims’ attitude and understanding of the crime they have experienced to a position of accepting the outcome of any police response. This is not necessarily intentional, but arises from the limited scope of the service. It would be better to provide a true victim support service in terms of advising on how to navigate the police investigation process and court system.

40 minutes holding on the phone. eventually answered by an hilariously clicheed 'emotional support' person. they'd smothered their voice in cotton wool....it sounded completely disingenuous. when i explained my situation using analogies to elucidate, i was criticised for using analogies. that's when i realised i was wasting my time.