Victoria Louise London Avis 15

The company is not based in London nor items delivered by tracked Royal Mail as advertised, both of which are misleading. 30 day return policy at time of purchase does not indicate the poorly made dresses have been shipped from China, or that to return, the buyer is liable for delivery shipping costs, return shipping costs and cost of return custom clearance.

Cheap, rubbish product and then they say you have to return it to China. I paid via a Credit Card so I am hoping my bank will refund me.

An absolute con, the dress i order was nothing like the picture and of poor quality. When I pursued returning the order found out I t need to be sent to China

I ordered the white Jimena dress which arrived yesterday and looked nothing like the advertised dress it was see through & very poor quality. I have seen thicker handkerchief material!!
To add insult to injury it cost an arm and lev to return it to China. I certainly won't be recommending this company
The only reason it has one star is because I couldn't not add 1

After seeing the dresses on Facebook I decided to order one in white & one in blue (these dresses are still being advertised)
They arrived last week & are being returned today.
They are poorly made in cheap, completely see through material. They both leave as much shape as a sack. The worst part is I’m not having to return to London but to china at my own expense. Goodness when or even if I’ll get a full refund. Do not purchase from this company.
I wish I’d read the reviews first - I don’t know how they’re still being allowed to advertise on the likes of facebook and Instagram 😡

Be aware of using this company clothes are poorly made and the sizes are not as stated. Returns are to china which is not clear I would not use them again

Absolute scam of a company. Poory made, poor quality materials, incorrect sizing. Not London but mainland China. Returns at buyer's expense. £200 cost for clothing I would estimate at a total value of £10.
BEWARE ...

Be aware of this Chinese company who say they are London based. The dress I purchased was cheap material and poorly made for full price of £65. Any returns are to China at the buyers expense. This is NOT stated on their website.

Don’t do it! It’s a con. It isn’t in London and Royal Mail is not used. I’ve been waiting a couple of weeks and dare say it’ll be put in the bin when it finally arrives going by previous reviews

A Chinese drop ship company not in London at all. It took weeks to arrive. I was conned

Purchased a black 'linen' dress after seeing it advertised on Facebook. Received in the post today in cheap unbranded packaging. The quality is like a cheap tablecloth, it is not branded at all and in fact it says 100% polyester made in China on the tiny label, no linen in sight! Contacted the company to arrange a return thinking it'll be easy as its a London based company - it's not. The warehouse is in China & I have to cover the cost to return it. Who knows if I would actually get a refund, it says on Companies House this company was dissolved in 2023! Onto Vinted it goes and i'm not going to get the £34 I paid for (it was apparently reduced from £69)
Cheap tat, do not order!!

It’s not a London based company. Came from China & the quality is terrible.
I’m sure that I will be getting problems trying to get a refund!

I have ordered two dresses, good quality for what I have payed.

I’ve ordered from them multiple times and every experience has been great. The service is always smooth and reliable.

What I really appreciate is how transparent and helpful their customer service is they always respond quickly and genuinely try to help. I’ve never had any issues with my orders.

Definitely a company I trust and I will 100% keep ordering from them. Highly recommended!!

I placed an order and the dress was not in stock so i got an email the same day that the dress wasn’t in stock anymore and i got an extra 15% discount on my next order, well done ladies and thanks for the great service