ViewQwest Avis 

Not even worth a single star rating. Fxxxup service provider. Sign up for 500mbp plan. But speed check about 100mbp only. Sign up only 4 months, but service down for 4 times. Means every month need to call up the fxxup customer service. Expensive charges but providing fxxup service and poor speed. Don't ever consider this fxxup ISP.

Stay away from this horrible ISP. They are not accountable and they will push the blame. There has been multiple disruptions to their internet and multiple users are affected. Poor customer service and unreliable internet. Please spend your money somewhere else

Support call is just like show off, didn't help to solve problems. You can try by asking manager name and you will get pain into your nerve. CS can tell me cannot review manager name because got many manager. I requesting the CS who is your direct superior, she cannot review due to PDPA,,,, sound craps,,,, Managers or manager without name , how good support can they give, best is bring in PDPA as an excuse (Joke of the Year) Now, let the whole SG know how ViewQwest work with those leaders without names... cannot imagine if our leaders behave like them,,, all managers hide under the carpet can't review name...I really nhappy not on support, is because of the router spoiled ( which is a loaner when i signed the contract for the past 4years ) The support guy tried his best to resolve , but failed due to no longer have loaner for user ( just like renting a car without wheels ). He asked his superior enable to have early renewer contract so i can get a new router.
I really appreciated the support guy to have alternative solution for me. My question is my contract will be end of this year and i entitle 6 mths free when i signed current contract last year during promotion. I received an email, with early renewal contract attached, i called up their CS to confirm before I SIGN (Pls take note if happen to you). To my surprise, she told me that the 6 mths free will be forfeited, (does she know how much it cost for 6 mths 2GB subscription) I felt if I sign I been rob, so i rquest for manager or supervisor which i wish to clarify. To my astonishment, she reluctant to disclose (personally I can feel she been instructed not to) the rest of the story is as above mention.
Written all these is to make people alert when come across such issue. i believed the company (ViewQwest) have started to lose more and more customers in the coming future. The management of the company need to come to alert or they had already done so, which they can accept one after another feedbacks keep following into them. Wish them all the best
Incident of Router spoiled and support from technican was last week
Renewal contract call was yesterday (10 Sep 2021, 16:20 -16:45 with interval of 3 times (each waited is 2-3 minutes) for the CS to check with her computer or superior.

First, ViewQwest overlooked my email to enquire details on termination of services and overlooked the misinformed email they sent me.
Next, they failed to give me an accurate details of the return policy and didn't state the penalty charges involved. That left me to make other arrangements after the misinformed message.
Lastly, they failed to answer my question for a detailed breakdown of the charges involved for termination.

really horrible and poor wifi service, didn't resolve my issue. still dare to tell me it's already resolved? hello your connection is the worse. I don't even know how they have the audacity to position themselves as the fastest broadband company?! slowest more like it.

0 stars for me, please don't sign up with them.
Everyday I have to use my circleline 4g data to surf the net. I feel conned to sign this 49.90 contract with them for 2 years and they give me such horrible wifi connection

Context: ViewQwest is reliant on netlinktrust (broadband provider) in SG to first set up right, before the ViewQwest modem can be setup.

Problem: A simple set up took ~2 weeks+ and ViewQwest was uninterested in speeding it up. First, it took about 1 week for Viewquest to troubleshoot and then send us to Netlinktrust, and then daily calls for 1 more week to Netlinktrust to do the tech set up and communicate to ViewQwest. ViewQwest doesn't responsibly manage things end to end even though they charge activation fees (ironically).

Advice for any future ViewQuest customers: Know that one just has to do a daily chasing and don't expect ViewQwest to help you get internet set up fast. Buffer at least 2.5 weeks and about 30-45 mins everyday to call. Be prepared to have get different answers from each agent and piece things together to solve.

Supposed to schedule a setup today but the delivery person went missing in action on us. What an utterly unpleasant experience. Please engage them at your own risk!!!

I agree with many coming here than the service is attrocious
I had 7 crashes since i started to use viewquest (which was close to 3 weeks late to start due to technical issues)
Please do not switch to viewquest like i did , you will regret it !

VQ sent me a new modem as part of a system upgrade and when it didn't work I've spent over 2 hours on the phone (most of it on hold) waiting to get an appointment. I waited 3 hours for a callback which never happened. I am not happy at all

I had a pleasant experience with customer service yesterday when a courteous and patient staff taught me that a faulty lan cable had caused ip looping between my router and modem and talked me into rectifying the problem.

I must admit that i didn't have high hopes from all the reviews i have read but surprise, surprise!

I signed up with viewquest in February, staff were very patient, support via email and phone is prompt and effective they answered all my questions, I had no issues with setup and connectivity. I had to go abroad and as I had the no contract plan was easily able to return the hardware and terminate the service, I am now abroad but my parents signed up with them. Their service is top notch and the personnel kindly spent 1.5 hrs on the phone helping my 70+ mother with the set-up so the home internet can start working. Greatly appreciate their excellent service support I myself might not have been successful to provide such support from abroad.

Averages 1 - 2 outages a month. During peak usage periods like Saturday evenings.

Seriously ViewQwest, get your sh1te together.

I won't say any bad thing about the speed because I really enjoy it during the daytime, especially when I'm usually supposed to attend a webinar or video conference. But their customer support needs serious improvements. The agents aren't unfriendly. It seems their lack of experience providing useful answers to our questions is the reason. I only hope they would address this issue.

I am no longer a resident of nor have legal status in Singapore. I left just before Corona hit & SG and international borders were all closed to foreigners. I have not been able to return and am stuck in Indonesia trying to get back to Australia. All this time Viewqwest has charged me for a service I no longer use saying the only way to terminate is to bring the hardware back! I cannot do this as I do not live there & all my friends have also left & the ones that are there, also have busy lives or were locked down!

Viewqwest takes very long to respond and when they do they just keep saying the same over & over again, to return the hardware. What kind of service provider is this? Corona has hit us all & this is unprecedented. I will not be back to Singapore for many many months if not a year or two. You will just keep charging me all this time even though I am not using the service nor even in the country?? Very compassionate of you!

I was a Viewqwest subscriber for 2 years. During these 2 years my internet connection cuts off at least once a day for no reason. I always thought it was the router/ design of the house/ etc etc etc.. I also reported this to the technical service team multiple times, each time I was told that the connection on their end has no problem.

It was a frustrating 2 years. I recently changed service provider and the connection has no issue.

Viewqwest has one of the worst connections. I HIGHLY DO NOT RECOMMEND VIEWQWEST and suggest you stay away from them.

-a constant 500-600 ping in my online games
-sudden cut-offs
-frequent big fluctuations in connection strength

Very disappointed with the support given. My connection was down in march. Till today august. I still face the problem. Have called 10x. everytimes thay said to restart my router. How many times I have to do it. This is common sence. Pcs were connected directly to router. I requested to have router replacement. Said will do on my 3th complaint but false hope. Is this the way to solve problem 10x not one.

Their support helpline are always busy, when I email the support team for a callback, they don't reply back. When email to customer support, also don't reply back. Lucky my contract will be over in another 1 more month. Byebye sucker

Absolutely worst provider I ever used. Service low quality and non-existing customer service.

I signed up for the best possible connection offered by Viewquest and have been repenting the decision since the installation. Every day multiple times the connection drops. They even sent a technician to check but to no benefit. The customer service initially was responding with different options to reset router modem etc but now has completely stopped responding. I took up a 2yr contract and raised this issue since the 10thday of signing up. Now their response is if I have to cancel the connection I still need to pay 2yr subscription cost. Can anyone guide on where to file a complaint against this sort of unfair practices in Singapore?