ViewQwest Avis 

Never had any issues with service. Very happy with the orbi (have 2) set through the house. AND I stream (using a subscription service out of UK) all the time and I have NO issues. However, when I used StarHub the streaming service never worked. Yes, Netflix worked fine, but View Qwest has FAST service and great customer service. I am now in my 10th month AND saw all the poor reviews...gotta say, I like this company!

Worst company ever. After cancelling everything properly and shifting houses, they still charge you and even called a debt collection company to ask payment on a non-valid invoice. What a joke of a company. Oh... had a period of 2 months that the internet broke down 1-3 times EACH week.

Never in my entire life have I seen a company constantly “evade” a customer’s request for cancellation of service and “lie” to them. Then proceeds to turn to charge late fees for when the payment was not made for the month, despite ongoing requests for cancellation.

Worst company ever. Set up my Orbi mesh and have had terrible WIFi since. Cheap modem, terrible quality, poor performance.

Useless internet service

I have paid the Ballance and still didn't have any internet services GO TO HELL VQ
Verry angry of on ViewQuest I hope one day VQ will be no longer operation
Just a useless company GO DIE 😠😠😠😠😠

generally one out of 20 log-in works, for a short period, then no connection again. we got this isp as a main with another isp starhub as a back-up. after year 1 starhub becomes the main and vq becomes back-up which seldom works anyway. we so tired of calling/asking for help we just count the days until the contract is over. Don't understand how the government permit this kind of service when we want to be a 5G nation.

ViewQuest advertise and charge me for a 1Gb plan. I don't expect to get 1Gb download speed, however I also don't expect to get less than 50Mbps. I have emailed ViewQuest many times and they now do not reply

Worst HR Syazwan Own Rules and Policies | No respect for Labour Law.

This company works based on their own rules and regulations. Basically its not a professional working place. The company can ditch you whenever they want to and the bosses only hire good looking girls. Salaries are delayed and are not on time. People close to management and bosses are the ones blessed with promotions. No merit-based hiring or promotion or incentives. Will not recommend working here if you are a professional.

I am so happy that my relationship with VIewqwest is ending soon.
I have never been with a service provider and encounter such ridiculous service. Now i felt Starhub, singtel, M1 is so much better.
WHen I signed up 2 yrs ago, the download speed is only less than 50mbps, more than 70-80 pings everytime and my subscription is 1Gbps. I could not even use watsapp at home. Their technician come down 4 times unable to find out any fault and push the fault to Singtel as they rent their network from Singtel according to their technician. This last for 4months... I called in hotline for support, once they heard my account number, they slam the phone. Wrote more than 50emails to them, only the first few replied. Wrote to IDA and they cannot help much and I received a final email form VQ indicated that after reviewing their investigation, they will close the case and theri decision is final. They will not entertain any appeal.

Called in their billing department to get some rebates since I cannot use internet at all for the past 5 months and rejected too.

Is this the service provider you want?
Go try it at your own risk!
Their FB is flooded with bad reviews but recently they masked all the comments to invisible.

I have set 3 reminders in my calender not to forget this special day to terminate with them. This is a special day to me, so happy that I can finally end my relation with them!

Trash customer service. Do not get their line. You wont receive any reply on their customer service. Sent in 2 emails and call in still no response on my issue.

Zero star company.. I m stuck with the contract... Pls help me god..

2 words to describe viewqwest = extremely bad

I had been waited for ViewQwest installation for 1 month. The reason they always give is TMNET no reply and need me to call almost every 2 days to follow up. If no call then no action. Call them, they start to tell you 14 working days and start counting the day with you. Does it means you need to wait until the 14 days then only will response.

I have made an ordered to installation 2 weeks before CNY, just imagine how long now. They came once but found out the TMNet has no modem but I have clearly informed them I have terminated the previous internet provider and it is a fresh switch over. They said this is TMNet issue because in their system it is not a new installation but we have informed you earlier there is no device left in the home before you come.

Really bad service, no response. First time I see a Singapore origin company doing this bad in other country.

Worst ISP

Frequent and prolonged downtime, fraudulent charges and exceedingly poor customer service. They do not follow up with connectivity issues and complaints, do not return your calls and continue to demand payment despite completely failing to provide the service standards expected of an internet service provider. These all seem to be recurring complaints that several people on this thread have.

ViewQwest and other internet service providers in Singapore are regulated by the Infocomm Media Development Authority of Singapore. All customers who have had a bad experience with ViewQwest or other internet service providers can submit complaints to IMDA by calling 6377 3800 or emailing IMDA at info@ imda.gov.sg. IMDA may not always be aware of various issues that consumers face with ISPs, so we should bring such issues to the attention of IMDA for the benefit of Singapore consumers.

Terrible service and unethical company, was lied to multiple of times by staff and had to fork out money because I was told there was no charges for certain services but eventually was charged and they refused to wave the charges. After ending my contract they kept charging me.
Bottom line if anything goes wrong you will suffer with ViewQwest.

Very bad customer service & connection ! There is no internet service for 05 days and all they can do is keep pushing and pushing the accountability to the MODEM, NETLINK and so on..Definitely will not be renewing my contract when it's up. TERRIBLE SERVICE!

Hi,

We are using Viewquest corporate internet services and honestly, I do not even wish to put one star for Viewquest. They deserve everything lower than one star!! Their customer service is OK, but the internet connectivity is so terrible. We have ongoing connectivity issue with them for almost 6 months now and it is still not resolved!! Their internet connectivity is beyond words to describe how terrible it is. Honestly, any mobile hotspot connection would be even better.

Questionable business practice. Signed up for Viewqwest previously and told the sales staff to remove the Freedom DNS from our package. The staff told us it is free for 3 months and after that it will be cancelled if we don't opt in to continue. So we left it as it is but recently we found out that we had been charged for this Freedom DNS that we never wanted. Called the customer support and they said it can only be cancelled via writing in to Viewqwest, the complete opposite of what we were told by the sales staff. A cautionary note to all potential and existing Viewqwest customers, do check your bills carefully as you might be unknowingly charged for hidden services. Will be looking to terminate our contract once its up, prefer to get a more honest internet provider.

Lousy company provides with super lousy service to their customers. Call in for technical assistance and no one going to answer your phone. After answer the call will only said need to send down technician to check. But we all need to work, someone had to take leave and waiting at home. Nor efficiency at all. Definitely will terminate the contract.

Just got off the line with the most unfriendly and most unprofessional Customer Service guy called Guna...
Wished I had seen recent reviews before giving viewquest another try... Hopeless, really hopeless!

BEWARE of Viewqwest cheating tactics. They offered Freedom DNS for free for 12 months when signing the 2 years contract and even without activating or using this free service, they quietly started charging me additional $10.70 monthly from 13 months onwards. When I realised it after a few months of extra charges, the customer service said it is stated in our contract that we must email to request for termination of this service, else we must pay for it and no refund will be given. I will make sure I terminate Viewqwest service once my contract ends and NEVER will I ever use them again.