Very pleased with vanilla protein powder. The taste is not really vanilla, it tastes more like best Italian cream ice cream! To me it's much better than traditional vanilla flavour and it's my firs... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I bought beef jerky and steak strips for my teenage son for a birthday gift and he devoured them! He particularly loved the steak strips! Nice packaging, excellent quality products. I love the fact th... Voir plus
Their hazelnut cream chocolate spread is the best thing I've ever eaten. I went UPF free 18 months ago and haven't been able to eat delicious Buenos and ferrero roches since, which is heart breaking,... Voir plus
Cost far too high to be a realistic daily option, unfortunately. It's great that you keep it simple with just salt for us allergy sufferers, but at £3 a pack its most definitely not a regular product.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Vilgain: Your healthy food & sports supplement revolution! We offer premium quality at fair prices, using only natural ingredients. No artificial additives, just clean, effective products packed with nutrients. Every Vilgain product is tested & certified.
Coordonnées de contact
182-184 High Street North, E6 2JA, London, Royaume-Uni
- +442037690574
- support@vilgain.co.uk
- vilgain.co.uk
4,5
Excellent
666 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lactose free whey protein (chocolate…
Lactose free whey protein (chocolate flavour) taste terrible
25 mai 2026
Réponse de Vilgain
Hello,
we are sorry to hear that the taste of the protein didn't quite meet your expectations.
Taste is very subjective, and we completely understand that our flavor profiles may not suit everyone.
If you would like to discuss this further or return the item, please feel free to reach out to us at support@vilgain.co.uk. We will be more than happy to help you find a solution, that works for you.
Thank you for your understanding, and have a wonderful day.
Best regards,
Magdalena – team Vilgain
Good food treated well. Delivery perfect.
The site was simple to purchase and the delivery was perfectly handled. The range is great and the products of real quality. Will recommend.
13 décembre 2025
Very good customer service.
Delivery was a day earlier than expected.Can't say how effective the product is as its early days. I'm happy that is has no artificial preservatives or fillers. Service was very good.
24 mai 2026
Product excellent but packaging and the…
Product excellent but packaging and the resulting dented tins lets it down.
23 mai 2026
Réponse de Vilgain
Hello,
Thank you for taking the time to share your experience.
While we are delighted by your compliments on the product itself, we are truly sorry, that the items were damaged during transit.
To help us resolve this issue to your satisfaction, please reach out to our customer support team at support@vilgain.co.uk.
Thank you for your understanding and have great day!
Best regards,
Magdalena - team Vilgain
Fast well-packaged delivery of high…
Fast well-packaged delivery of high quality goods. I particularly love the rye bread ❤️
22 mai 2026
A lovely tin of chicken
Efficient delivery time, well packed and best of all a lovely tin of chicken, very nice. Slightly larger portions would also be welcomed.
9 mai 2026
Average
To be honest company it’s ok.
Delivery service it’s good. Product it’s average many products specially protein wasn’t good taste.
22 mai 2026
Réponse de Vilgain
Hello,
we’re sorry to hear that you didn’t like the taste of some products. Taste is very subjective, and we understand it may not suit everyone.
If you’d like to resolve this or return the product, please feel free to contact us at support@vilgain.co.uk, we’ll be happy to help you find a suitable solution.
Thank you for your understanding, and have a wonderful day.
Best regards,
Magdalena - team Vilgain
Excellent products and options to stay…
Excellent products and options to stay healthy. If in doubt go buy Vilgain.
26 mars 2026
Everything was okay and some of small…
Everything was okay and some of small tins of meats i used in stir frys. Was not keen on the blueberry jam, but thats more my palate than the produce.
Some of goods are away for acrainy day. Would buy again.
27 avril 2026
Absolutely loved the products I…
Absolutely loved the products I purchased especially the spelt coconut biscuits very nice and clean ingredients. Will most definitely order again from Vilgain ♥️. Delivery was also quick and easy.
24 avril 2026
Terrible customer service
Terrible customer service. I have been using Vilgain products for a good few years now and usually love them as the quality is great. My recent purchase from Planet Organic of the granola and powdered nut butter had issues as lacked the usual flavour profile and the granola didn’t have the usual crunch. I wonder if the packaging wasn’t secure so allowed to oxidise. In any case I emailed in and while I got a response for Valentýna it was not helpful at all. Apparently they reviewed similar batches and they were fine. So they asked to make a new order and get 10% discount. Not sure how that addresses the problem, surely Valentýna should have asked for the items back to review and then offered a replacement!
20 mai 2026
Avis spontané
Réponse de Vilgain
Hello Donya,
we sincerely apologise for the frustration and disappointment caused. We definitely did not want to make it seem as though we were pushing you to place a new order with us.
As the products were purchased through one of our retail partners and not directly from our e-shop, unfortunately we are unable to process the complaint from our side in the standard way. We truly apologize for the inconvenience. However, we have already escalated the situation further with the partner involved.
We have also contacted you again by email, as we believe we can now offer a better resolution for the situation.
Once again, we are truly sorry for your negative experience and appreciate you taking the time to share your feedback with us. We hope we can make things right for you.
Kind regards
Alex - Team Vilgain
Great company good prices and swift…
Great company good prices and swift delivery. Top firm
21 avril 2026
Superb customer service!
I wanted to try some healthy snacks like freeze dried fruit and I came across this company. There was an issue with Royal mail UK and never received my items, Royal mail have been an absolute nightmare for millions across the UK, so the company resent my order with a different delivery company and I received my goods within 2 days :). I was so happy with the customer service they are brilliant, and the freezer dried strawberries were even better!! Very happy :) will definitely buy again!
19 avril 2026
Last order was as expected.
Last order arrived in good condition, promptly and as ordered. So no expectation that the items I ordered today wont meet my expectations.
11 mai 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.