Vine Apparel Avis 628

My Mother-in-law purchased a denim skirt for me which I received in worn condition. The lining of both pockets was heavily pilled, the inside of the skirt had wear marks and a label on the belt was faded and literally hanging on by a thread.
Apparently this is the quality they are happy with as they did not deem this ‘faulty by manufacture’. Instead the reasoning was because they wash the skirt first to give it a ‘worn’ look, and therefore these defects were acceptable to them.
We were given the option to return it- however we would need to pay the return postage as well as the restocking fee. WOW. I'm left to pay for a skirt that is not as advertised (nowhere on the page did it say the skirt was a ‘worn’ look) and this is what to expect.
If this is what they deem as acceptable condition for their clothing, maybe they need to advertise the fact: ‘be aware our clothing will include pre-worn, pre-pilled material and unreadable damaged tags’!

This is theft ! Size are for small women ! . They do not measure anything as they claim . Size 12 has bust size 36 inches !!! Seriously for westerners it should be 40 inches ! Buyer B eaware DO NOT buy. ! Its a scam .
Chinese design and sizes ! RUN

In the past I have been happy with my few purchases from Vine apparel but the last blouse I recently bought was of inferior quality. I dislike not being able to view customer reviews on each item before purchasing. Vine apparel don’t have this option available unlike many of their competitors. They only have overall testimonials which of course are not surprisingly positive. However, the thing that really annoys me is their refund policy. Through no fault of my own I get a blouse made of inferior grade material. Not only did I pay delivery fee, which is fair, I’m then charged to return it; furthermore there is a 10% handling fee.
WHERE IS MY COMPENSATION FOR HANDLING FEE?
I’ve done as much running around as them. I’m about $20.00 out of pocket for their inferior product.
I know they defend themselves by claiming that it keeps prices down which it may well do, but personally I’d rather pay a bit more and have greater confidence in buying knowing I can return it without losing 30% of my original purchase price. I won’t be risking a purchase with them again. Can’t afford to.

Just wanted to let you know how much I love your store.
The clothes are amazing and the models are great too. You
actually show just what the clothing items look like on real
women. Keep up the awesome work

I usually like their product quality but this time I was disappointed in quality and in their customer service. Suede jacket looked nice online but once received, I could not remove the creases at all with a steamer or iron. Although a final sale item, it was not fit for purpose and unwearable. I had to pay the shipping fee to send it back and was deducted a handling fee off my refund. Yes it’s in their return policy but this wasn’t charge of mind, this was a product of poor quality & not fit for purpose.

My knit arrived and it was only half the length of the advertised style. False advertising

I’m so glad I found Vine Apparel. Everything I’ve received from them has been exactly as pictured, if not better. Every time they send an email I buy something 😅

Thank you for showing your clothes properly! You have a lifetime shopper!

The “ Lana” dress has arrived and it is PERFECT!
The length is just under the knee ….the fabric, the sleeves and the fit…ALL PERFECT!
The zipper is so concealed it cannot be seen and the elastic at the back is subtle and not bulky which means it just skims and sits over the waist
The side pockets are a bonus and the soft flare of the skirt is so feminine
I love this dress and can’t wait for the weather to cool down!
Perfect for any age ( I’m 70)
Add a pair of heels
or ankle boots ….great for any occasion!

I am a new customer to Vine Apparel. I am so impressed with their service, price/s and products.
I have purchased 3 pairs (so impressed, I bought another 2 pairs) of Monica pants..I am a very happy bunny and so glad I found these guys.

I just wanted to say how brilliant the service is from
Vine Apparel. I received my order in just 2 days. I bought the Daisy Jean's ( Dark blue) in a size 12, normally a size 12 and the BoBo top in Navy stripe. The jeans are BEYOND perfect!
Perfect stretch, length and colour. So flattering my husband thought I had lost weight😄 I can wear them with wedges or platform sneakers and they look equally awesome. The top is everything I wanted this autumn. Like a shrunken Kylie long sleeve tee. I will have these on constant rotation! Thank you
ladies!

Very happy with my several orders over the last year or so. The products have all been exactly how they look online and are true to size. I think the quality is really good and I have worn my items a lot and they still look smart.

Just received my new blouse this morning. Quick arrival thanks to Aust Post. More importantly my Evie Peach Floral is so beautiful. It is very well made and fits perfectly. Love the colour print and can't wait to wear it out. Thank you Shelley.♥️

I recently purchased the Sparrow Poncho. It's a lovely, unusual, glamourous but snuggly piece but, when it arrived, I realised I would not wear it as it is just not right on me (I'm very tall and need longer). However, one of my friends was delighted to take it off my hands and has already packed it to wear on her forthcoming trip to New York! She is thrilled with it. Vine provides lovely garments at ridiculously good prices, delivered quickly. I'm a repeat customer because I love their gear and think they're great.

I’ve recently purchased dresses, then I purchased more, and then I purchased more! I suddenly realised they are always bringing in new stock. It’s amazing, well priced and I particularly like models of different sizes wearing the clothes. It’s so helpful to understand the sizing and sometimes I measure against my own wardrobe to test my size selection. The clothes fit beautifully. Shipping is very reliable. Good job! Highly recommend

The star score reflects the return process. Firstly, a full refund is not FULL as the company takes 10% of the purchase, for apparent handling fees. Secondly, you then pay for your own postage label at a cost of $8.95. I think I lost approximately $20 to return two items that didn’t fit well. I personally won’t be shopping with this brand again.

Delivered 2 shirts today one orange and one hot pink..originally ordered large but emailed and changed to XL. Arrived opened the pack to find Large in the bag ???? Then the button fell off. $50 per shirt ..$100 all up...just sucks. So disappointed

Sizing is large, material is adequate. I was disappointed in quality and sizing. When buying, especially from outside Australia remember the 10% admin fee to process a return after as well as the cost to return the item.

I bought 4 dresses on line.
The quality is shocking.
I have one size small dress that could comfortably fit a size 16-18.
I have another dress that is so poorly finished at the neckline, that it can’t be worn (white stitching on black material). The other two are ok I guess.
Both were final sale, so can only be returned at my cost, and minus 10%.
I won’t be purchasing from there again.

I bought the Stella dress and it's perfect...great fit, very well made, and the fabric is lovely...

I'll definitely buy again from this company.

I have just received my latest order from Vine Apparel! I’m so so happy. I ordered the Axel Jeans and the Lauren Knit. I’ve never had a bad item or experience with Vine and these were even better than expectation. I have not had a pair of jeans fit so well since before I had babies! It’s a game changer. I feel so good in them! The order came so quick and both were on sale so even better!