Vionic Shoes Avis 143

Was recommended to buy some shoes from Vionic, due to my foot problem, decided which ones I wanted & bought & paid for them at around 5 o’clock in the evening.
I got home from work at 3.45 the next day & the shoes had been delivered, that’s what I call 5* service.

I’ve worn them in the house & out today & they are perfect, so comfy & my foot problem is not as sore as when wearing other shoes.

Thank you for fantastic service

I have never dealt with a customer service that is as bad as Vionic Shoes! They left a pair of insoles out of my order and refuse to mail them to me. They want me to go to a Happy Return and mail them back to them and they will send another pair of shoes supposedly with the missing insoles to me. They asked me which insole was missing. I sent them the information and then they send a letter stating they can’t send them. I don’t recommend ordering from them. If you have a problem they are not going to rectify it.

I ordered size 9, Uptown Loafer 111, wide fit and they don't fit.

I bought some tennis shoes that I’m going to throw away. They’re so uncomfortable and stiff. I should of known better because they weren’t allowing returns because they were selling out this style. Obviously because they were junk and trying to get rid of them. They sent an email to me to do a review on them. I tried to review them and it wouldn’t go through. I’m guessing they don’t allow one star. I’m only buying in stores from now on.

I placed an order for sneakers on October 31, 2025. ~3 months later, the sole of the left shoe was separating from the rest of the shoe quite visibly and badly. All I do with these shoes is walk. I was quite surprised by the poor durability, given the price.

UPDATE: yesterday (Feb 2026) the sole of the left shoe completely separated, so now the shoes are totally unusable.

Walk Max Lace Up Sneaker
The shoes are super hard , the company needs to taking out of the market , there is no way you can walk with them. I had 2 blisters after wearing the shoes for work.
I can't return it , because it was final sale

Poor quality. Shoes were falling apart after 3 months of INDOOR wear. Tried to email customer service, no response. So dissappointed with the quality amd lack of care from this company.

The orthopedic shoes fell apart in just 3 months when the upper came away from the sole. Appeared to be just glued together!

i hate these shoe they are awf and they suck when i wear them they alway make me feel like i am going to walking in them is difficult like i am going to trip and fall i had thought these shoes would be comfortable trying to break in the shoes but still did not feel comfortable the strap across the shoes are flimsy as hell and not enough traction on the shoes would not purchase them again i think these shoes are trash my opinion

Finally some relief from heel pain and plantar fasciitis! Wear pretty much daily.

VIONIC Unisex Wave X Mule, Black, 12 US Women.

I'm decently fit at approx 200#. These have helped my feet tons more than crocs or anything similar. Dinging 1 star b/c plastic strap rivet broke ... but super easy to fix with a black ziptie that nobody notices.

I bought a pair of sandals years ago that I love bc of the arch support and recently bought a pair of Walking 2.0 sneakers for the same support. After testing them to be sure of the fit I decided to keep them. Lacing them up for their 1st walk the lace loop pulled out of the shoe. Looking closer, that side of the shoe was not stitched down. Reached out to Vionic and of course they want to back their shoes. I had to send the shoes to Nu Shoe in CA and they would determine if they were damaged and refund my money. Encouraged to send them by a trackable method. That was Aug 5th. FU on 8/27 and the return had not been processed, ok. Told to call back in 2 weeks. Called the Sept 23rd and I was told the refund was processed and check mailed on Sept 2nd and it will take 4-6 weeks to receive check! Is it coming by the pony express! Now Oct 11th, no check.
To dispute a credit card purchase you have to file within 120 days of purchase which was in June 10th, that would be Oct 8th - convenient! So I have disputed the charge - let’s see what they do with that!
Sad that a company that wants to ‘stand behind their products and offer refunds for defective items’ plays this game. At this point I am out money and shoes!

I have about 10 pairs of Vionic shoes mainly the loafers. Just recently bought the Colbie add wore them today for the first time, I hate them. I thought I could lace them up, but I can’t! Also my instep is high and the tongue gets all puckered and wrinkled making them look ugly!

I have generally had good experiences with my vionic shoes, but they are driving me crazy with my recent purchase. I ordered two pair of the same shoes in different colors.In the same size that I have several other well fitting vionic shoes. However, when they arrived, the silver pair is huge, while the black pair is on the smaller side. I feel that I should be able to return them despite having bought them on final sale because clearly there is a discrepancy with sizing of the same style shoe. And unfortunately, they don't make my favorite pair anymore. The responses I am receiving
Show they aren't even listening, because they're describing that different styles run differently. But the shoes I ordered were exactly the same only in a different color. There is no reason I should have expected them to fit differently. I suppose i've bought my last pair of vionics.

Im size 8 but size 8, despite being wide was far too small with toes hitting the front. Returned. Didn't feel very good quality. OK for popping to the Gym etc but nothing else.

Ordered Air trainers. Supposed to be ultra supportive. Very disappointed with poor quality when they arrived. Paid €39.90 for them and they were like a €5 set of trainers.
My advice is dont buy.
Luckily I opened a case with paypal and they’re issuing me a refund.

No star. chasing them on phone call and messaging but no answer. Just in six month not used much my slippers worn out.
Horrible company.

Be careful ordering online. Inflexible return policy. I ordered three loafers to try to "bracket" my size. $433 worth. None were a good enough fit (they run large), so started a return and ordered a fourth pair of the same shoe to see which I would keep. I held off on the return so I could ship all three of the non-fit pairs together. I was out of town when the fourth pair arrived. When I came back, I tried to return the three pairs as soon as I knew one pair fit. I was three days past the return deadline. I called and spoke to a supervisor. "No exceptions to return policy. The deadline is passed. You can sell them on PoshMark." That's $433 plus the pair that fits -- over $500. And no flexibility for being three days past the return deadline. On principal, for inflexible customer service, I won't buy Vionic again.

HORRIBLE CUSTOMER SERVICE. RUDE AND NOT HELPFUL. BE CAREFUL WHEN ORDERING FROM THEM. THEY DELAY SHIPPING TIMES, EVEN WHEN YOU PAY THE RUSH SHIPPING FEES.

Worst customer service I have experienced. I ordered two pairs of shoes, have only received one of the two and it’s been one week since the order was placed which is frustrating because I paid for 2 day shipping. I have spoken to two different people who won’t give an update and say that the case has been escalated and that I have to wait another week for an email reply to update me on why part of my order has not shipped. I asked if they could get me a reply sooner because I am about to travel and need this delivered asap, which is why I paid $18 for express shipping in the first place. They said no. I asked if I could then cancel the order since I can’t get a more immediate update, and they said no. The customer service reps have zero interest in being helpful at all. I have yet to deal with any other company that can’t get a shipping update from their warehouse sooner than one weeks time. Oh and I asked for a refund on the express shipping and the first rep said that she’d do that, and of course, that has not come through. I’ll be heading to the store to buy a different brand shoe and will be returning these whenever they do arrive.

impossible to get a customer service agent by phone! only an answer machine, emails have also gone unanswered
they are clearly not interested in helping their customers