Ordered through PayPal got "expecting order " from Evri then nothing. No direct contact to let me know order had been cancelled and it was only on clicking through PayPal payment on to details I disc... Voir plus
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Lisez les avis des autres
I received my shoes as ordered, but there was a problem with one of them. I contacted Vionic and received an immediate response. The matter was quickly and helpfully resolved. I can't praise Vionic's... Voir plus
L'entreprise a répondu
I bought some slippers after buying several pairs of Vionics shoes without any problem. As soon as I began wearing the slippers both my Achilles hurt. I contacted Vionics by email they never replied... Voir plus
L'entreprise a répondu
I ordered 3 pairs of trainers and decided 2 pairs needed to be returned. Unfortunately I put the wrong pair in the return bag. I phoned Kimberley who was very understanding and helpfully sorted out th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de chaussures
- Magasin de bottes
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Informations provenant de diverses sources externes
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Coordonnées de contact
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Royaume-Uni
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,9
Bien
576 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Amazing customer service
Amazing customer service, I had a small issue with my order so I contacted their support team email and got a quick response remediating my situation as fast as possible. The product quality is really good and the brand will take any quality complaints very seriously.
20 avril 2026
Avis spontané
Great shoes, great customer service
I received my shoes as ordered, but there was a problem with one of them. I contacted Vionic and received an immediate response. The matter was quickly and helpfully resolved. I can't praise Vionic's customer service enough, particularly Kimberley. I love my shoes. They are a perfect blend of fashion and physical support, ideal for any situation.
16 avril 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for taking the time to share your experience.
I’m really pleased to hear that we were able to resolve the issue with your shoes quickly, and it means a lot to know that you felt well supported throughout. I’ll make sure your kind words are passed on to Kimberley — she’ll be delighted to hear your feedback.
We’re thrilled that you love your shoes and that they’re giving you both style and support. Your review is truly appreciated.
Many thanks - Customer care
Return hiccup
I ordered 3 pairs of trainers and decided 2 pairs needed to be returned. Unfortunately I put the wrong pair in the return bag. I phoned Kimberley who was very understanding and helpfully sorted out the returns and reordered the pair I actually wanted. Very pleased 😊
17 avril 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for your lovely review.
I’m really glad we were able to get everything sorted for you. Mistakes with returns can happen to anyone, and I’m pleased Kimberley could help organise the correct pair and make the process as smooth as possible for you.
We truly appreciate you taking the time to share your experience, and I’m delighted to hear you’re very pleased.
If you ever need any further help, please feel free to get in touch.
Many thanks - Customer care
Excellent service shoes came so…
Excellent service shoes came so quickly, unfortunately had to return a pair Customer Service was excellent and new pair came just as quick.
9 avril 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for your lovely review. We’re delighted to hear your order arrived quickly, and we’re equally glad that our customer service team could support you smoothly with your return. It’s great to know your replacement pair reached you just as fast.
We really appreciate you taking the time to share your experience.
Many thanks- Customer care
I’ve bought several pairs of Vionic…Excellent service and I wouldn’t hesitate to recommend them
I’ve bought several pairs of Vionic shoes and have always been pleased with both the quality and comfort. My most recent pair had a minor issue, but customer support handled it quickly and without any fuss.
They resolved things in a very fair and straightforward way, which I really appreciated. Great service all round.
9 avril 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that you’ve consistently enjoyed the quality and comfort of your Vionic shoes, and we truly appreciate your loyalty.
I’m sorry to hear there was a minor issue with your most recent pair, but I’m very glad our customer support team was able to resolve everything quickly and smoothly for you. It’s great to know the process felt fair and straightforward — that’s exactly the experience we aim to provide.
Thank you again for your kind words and for being a valued customer.
Many thanks - Customer care
Order cancelled without any direct notification
Ordered through PayPal got "expecting order " from Evri then nothing. No direct contact to let me know order had been cancelled and it was only on clicking through PayPal payment on to details I discovered this. In this day and age customers canand should be easily contacted,automatically, if a problem arises surely.
Appreciated the speedy response and if this has highlighted a problem that can be sorted for the future that is fair enough. Changed my rating from 1 to 3.
9 avril 2026
Avis spontané
Réponse : VionicShoesUK
Thank you for taking the time to share this — I’m really sorry you had that experience. You’re absolutely right that customers should be contacted automatically if an order is cancelled or if something goes wrong, and it’s understandable that discovering the issue through PayPal rather than from us would be frustrating.
Your feedback is genuinely appreciated, and it’s something we’re actively working to improve so situations like this don’t happen again.
If there’s anything still unresolved, I’m here to help.
Many thanks- Customer care
Just to add - we really appreciate that you have changed your rating from a 1* to a 3* - thank you.
Zinfandel wide fit with built in arch support.
The sandals (Zinfandel) were lovely quality, looked and felt great on. Beautiful wide fit sandals with built in arch support are not easy to come by. They do run long though so I took previous reviewers advice to size down and was glad I did.
I should say that Evri managed to lose the first pair I ordered and I did have difficulty getting any help from Vionic customer services at first. They were very slow to respond to emails or phone calls. Once I got through though, I couldn’t fault them. The replacement pair arrived within 24 hours which has to be a record for anyone relying on Evri! Overall I am very happy would definitely be happy to use this company again.
7 avril 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for your lovely review. We’re delighted to hear you’re enjoying the Zinfandel sandals and that sizing down worked well for you. We’re also glad we could get everything resolved quickly in the end — and that the replacement pair reached you so fast. We really appreciate your patience and your kind words, and we’d be very happy to welcome you back again.
Many thanks - Customer care
Fantastic customer service
Fantastic customer service.
Albeit a problem with one of my returns they still sorted it.
I quite often buy vionic because they are wide and supportive for my feet.
Thanks for the great service!
23 mars 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for your kind review. We're glad we could resolve the return issue for you, and it's great to hear Vionic continues to support your comfort. We truly appreciate your loyalty and look forward to helping again.
Many thanks- Customer care
Great customer service
Great customer service, Kimberley went over and beyond to help me.
27 mars 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much — that’s really lovely to hear. I’m so glad you felt well looked after, and I’ll make sure Kimberley sees your message. It’ll mean a lot to her.
If there’s ever anything else you need, we’re always here to help.
Many thanks - Customer care
Excellent Customer Service
I had to return a pair of trainers that I had bought and was experiencing difficulty in returning them. I emailed the company and received an email from a Kimberley Collman who was very professional, polite and extremley helpful.
Kimberley is a credit to this company.
25 mars 2026
Avis spontané
Réponse : VionicShoesUK
Thank you for taking the time to share your experience with us.
We’re sorry to hear you initially had some difficulty with your return, but we’re so pleased that Kimberley was able to assist you and make the process easier. Providing professional, polite, and helpful support is something we truly value.
Your kind words mean a great deal, and we’ll be sure to pass your feedback on to Kimberley — she will be delighted to hear it.
Thank you again for your feedback and support.
Kind regards - Customer care
Great footwear and super customer service
I had a really positive experience with Vionic customer service. An issue with my order was sorted quickly and smoothly, and the refund was handled without any hassle.
The service was clear, efficient, and genuinely helpful. It made a big difference speaking to someone who got straight to the point and dealt with things properly.
Because of this experience, I will definitely shop with Vionic again; they sell consistently superior quality footwear: the best shoes on the market and have super staff. I highly recommend them to others. A special thank you to Kimberly, who handled this so well.
24 mars 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a positive experience with our customer service team and that your issue was resolved quickly and smoothly. Providing clear, efficient, and genuinely helpful support is always our goal, so it’s fantastic to know this made a difference.
Your kind words about our footwear and team truly mean a lot to us. We’ll be sure to pass on your special thanks to Kimberley — she’ll be thrilled to hear your feedback.
We really appreciate your recommendation and look forward to welcoming you back again soon!
Kind regards - Customer care
fantastic Customer Care and After Sales…
fantastic Customer Care and After Sales team
answered my email within an hour and all sorted very favourably within 24 hours
20 mars 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for your wonderful feedback! We’re thrilled to hear that our Customer Care and After Sales team were able to assist you quickly and effectively.
It’s always our goal to make sure every issue is resolved smoothly, and your kind words mean a lot to the team.
We look forward to helping you again in the future!
Many thanks - Customer care
Excellent service from Vionic…
Excellent service from Vionic especially from Kimberley in Customer Care.
After ordering 1 pair of shoes I decided to order a second. I requested by email that it be added to my original order under the same shipping cost..
Kimberley replied immediately and stated that an order cannot be amended once placed, however she sent me a free shipping code to use when ordering the additional pair. Thank you.
6 mars 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you received excellent service from our team, and especially from Kimberley in Customer Care. While we’re unable to amend orders once they’ve been placed, it’s wonderful to know that Kimberley was able to support you quickly and provide a free shipping code so you could place your second order without any extra cost.
We truly appreciate your kind words and your continued support. Enjoy your new shoes!
Many thanks - Customer care
Thank you!
Received absolutely outstanding service from Kimberley. Purchased some trainers that came out larger than expected. She very promptly arranged an exchange with next day delivery and went above and beyond. Many thanks Kimberley!
4 mars 2026
Avis spontané
Réponse : VionicShoesUK
Good afternoon,
Thank you so much for taking the time to share this lovely feedback.
We’re delighted to hear that Kimberley was able to support you and make the exchange process smooth and stress‑free.
Providing prompt, helpful service is really important to us, and it’s wonderful to know she went above and beyond for you.
We truly appreciate your kind words and your support. Enjoy your new trainers!
Many thank- Customer care
Excellent Service
I have many pairs of Vionic trainers and they are always very comfortable and great quality. I have recently had an issue with some wide fit Walker trainers I purchased last year. They started splitting near the toe area. I emailed customer service with some photos, and very quickly Kimberly asked if I would like a replacement pair. Within a matter of a couple of days, my replacement pair are on their way! Thank you very much, excellent service.
3 mars 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for sharing this lovely review. We’re delighted to hear how much you enjoy your Vionic trainers, and it’s great to know Kimberly was able to resolve the issue quickly for you. We truly appreciate your kind words and are glad you’re happy with the service.
Many thanks - customer care
Excellent customer service
Following my very disappointed review on the 19th of February, I would like to say a huge thank you to Kimberley and the warehouse team for their excellent customer service. I ordered a pair of slippers which were to be delivered by Evri. True to form, Evri claimed they had tried to deliver (I was here all the time and no sign of them) so they decided to send them back to Vionic! Kimberley and the warehouse team worked together to ensure that once the slippers were received their end, they would be turned around and redelivered to me via DPD. They were received safe and sound and on time. One happy customer and happy feet!
28 février 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for taking the time to update your review — it truly means a great deal to us.
We’re delighted to hear that your slippers arrived safely and on time after the initial delivery issues. We completely understand how frustrating the situation with Evri must have been, and we appreciate your patience while we worked to put things right.
Kimberley and our warehouse team were very happy to assist, and it’s wonderful to know their efforts made a positive difference to your experience. Your kind words will be shared with the team — feedback like this really does boost morale.
We’re so pleased to have you as a happy customer again, and even happier to know your feet are now cosy and comfortable!
If there’s ever anything more we can help with, we’re always here.
Many thanks- customer care
Absolutely five star customer service…
Absolutely five star customer service from Kimberley who was super helpful and understanding when dealing with my refund. Cannot fault it, big thanks.
18 février 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for your kind review. We’re delighted to hear that Kimberley was able to support you so well with your refund. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it.
We’re always here if you need anything in the future.
Many thanks - Customer care
Excellent customer service
Shoes were excellent quality but unfortunately not deep enough for me with the arch support in & that’s important for me so had to return. The return proved troublesome to start with as I’m housebound & I don’t have a printer so eventually got a label posted to me & was then collected no problem. Awaiting the credit now so hopefully it won’t be long👍👍
16 février 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for sharing your experience. I’m really sorry the shoes weren’t quite the right fit for you, especially when comfort is so important. I’m glad we were able to get a return label sent out and arrange a collection that worked for you. Your refund will be issued as soon as the return is processed, and we truly appreciate your patience.
Many thanks - customer care
The trainers I received were dirty
The trainers I received were dirty! They had obviously been worn quite a lot before being sent to me.
12 février 2026
Avis spontané
Réponse : VionicShoesUK
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you had.
Receiving trainers that appear worn and dirty is completely unacceptable, and I understand how disappointing and frustrating that must have been. This is far from the standard we expect, and I sincerely apologise that this happened.
We’re already looking into how this occurred so we can prevent anything like it in the future. Thank you again for bringing it to our attention.
Many thanks - customer care
Great customer service
Annoyingly Evri lost my parcel, but Vionic were fabulous: sending me a replacement pair very quickly. The new boots arrived and are perfect. Really comfortable and elegant.
11 février 2026
Avis spontané
Réponse : VionicShoesUK
Thank you so much for your lovely review. I’m really sorry to hear that Evri misplaced your original parcel — I know how frustrating that can be — but I’m delighted that we were able to get a replacement pair to you quickly.
It’s wonderful to hear that your new boots are perfect and that you’re finding them both comfortable and elegant.
That’s exactly the experience we hope for.
Thank you again for taking the time to share your feedback.
It means a lot to us.
many thanks - customer care
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