Vision Linens Avis 1 181

TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

This company CANNOT BE TRUSTED! They PROMISED me delivery on a specific date, but hadn't even sent my order by that date! I even spoke to them by phone before ordering, and they GUARANTEED they'... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Having experienced these pillows on a saga cruise, we knew the quality and comfort they provided and were not disappointed! Very quick delivery and good price. Fabric is great quality feels fresh and... Voir plus

Noté 5 sur 5 étoiles

Great company, Great prices, Great products. You have split your site to commercial and non commercial . Not great. Best products on commercial site. Why? Been a customer for a long time and have or... Voir plus

Noté 5 sur 5 étoiles

I’ve struggled to find decent duvets and pillows in the past, and really wanted to replace our current ones as even they weren’t that old they we falling apart and pillows had become thin. Looked up... Voir plus

À propos de l'entreprise

  1. Magasin de linge de maison
  2. Rénovateur de salle de bains
  3. Magasin de literie

Informations provenant de diverses sources externes

With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

1 k avis

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Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 91 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(1 181)

51 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great selection of linen

I love the selection of items on the website. The tablecloth I needed was larger than other sites provide.
I found one for less than half of what I expected to pay .
It was delivered quickly. As soon as I saw it , I ordered another exactly the same .A delighted customer who will return

14 janvier 2025
Noté 1 sur 5 étoiles

Awful to deal with - don't bother if you're an individual customer

This company have been awful to deal with. I placed an order and they sent me a tracking number with no courier firm details so I couldn't track the order.

When the order didn't arrive, they sent me a screenshot of a tracking screen that claimed to show delivery on a date when I wasn't at home.

When I asked for proof of where the package was left as I couldn't find it in the usual drop off places nor with my neighbours, they sent me a photo of a Brand Alley package being delivered to my home.

And, after 3 weeks, they're only just saying that they will open an investigation and they're refusing to refund me.

3 janvier 2025
Avis spontané
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Réponse de Vision Linens

Thanks for leaving feedback, we really appreciate it. Apologies for the issues. The tracking number was a Royal Mail tracking number. The photo we provided was the photo Royal Mail provided on their tracking page.

I can see that our customer services team is currently dealing with this, but I've chased them up for you.

Best regards,
Vision Linens

Noté 4 sur 5 étoiles

Great pillows..Great price

Great pillows great price quick delivery..I have been using these pillows since staying at a Holiday Inn..And have reordered a few times now.. Thank you Visions..

11 décembre 2024
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Réponse de Vision Linens

Thanks for feedback Monica, we really appreciate you taking the time to leave your thoughts and we look forward to seeing you again in the future. Glad you love the pillows!

Best regards,
Vision Linens

Noté 5 sur 5 étoiles

Good quality item

Good quality item, arrived on time

11 décembre 2024
Logo de Vision Linens

Réponse de Vision Linens

Thanks for feedback Jules, we really appreciate you taking the time to leave your thoughts and we're thrilled you love what you ordered.

Best regards,
Vision Linens

Noté 1 sur 5 étoiles

Disappointing customer service

You have only issued a refund of £13.36 which was for the postage . Not for the table cloth at £22 . I’ve explained this over multiple emails and no one is listening .

I’m still waiting for this to be resolved . I’m still waiting for the tablecloth refund . Please just sort this out so I can stop emailing .

Ordered a table cloth in good time for Christmas. It was soiled when it arrived . Customer services said they would send a replacement when they received the return telling me they would refund the postage I would have to pay to do so . I Sent it guaranteed delivery for the next day but I didn’t receive the replacement until two weeks later .. and after Christmas . Instead of the 274x 178cm tablecloth I received two 100x 100cm cloths . I’m still waiting for a response and still waiting for the postage refund .

11 décembre 2024
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Réponse de Vision Linens

Thanks for leaving feedback, we really appreciate it. Apologies for the issues and for you receiving an incorrect product.

I can see that our customer services team is currently dealing with this, but I've chased them up for you.

UPDATE: I chased this again for you and I was told that the refund was processed yesterday. Apologies for the delay on this. We attempted to call you recently but received no answer, so if you'd like to give us a ring on 01254589550 then we'll be happy to go over it on the phone. Thanks.

Best regards,
Vision Linens

Noté 5 sur 5 étoiles

It’s great product

It’s great product, delivered in time and perfect box 📦. Will continue buying your products. Super recommend.

11 décembre 2024
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Réponse de Vision Linens

Thanks for feedback Beltriz, we really appreciate you taking the time to leave your thoughts and we look forward to seeing you again in the future.

Best regards,
Vision Linens

Noté 5 sur 5 étoiles

Good quality products at a very…

Good quality products at a very reasonable price. Excellent Customer Service who responded super quickly to an issue.

10 novembre 2024
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Réponse de Vision Linens

Thanks for taking the time to leave some feedback rd, we really appreciate it. We're glad you love our products and customer service and we hope to see you again soon.

Best regards,
Vision Linens

Noté 5 sur 5 étoiles

Having the ability to order larger…

Having the ability to order larger physical sizes on line and great quality.

12 novembre 2024
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Réponse de Vision Linens

Thanks for your feedback Kevin, we really appreciate it and we're thrilled you love our products!

Best regards,
Vision Linens

Noté 1 sur 5 étoiles

I am still waiting for a collection…

I am still waiting for a collection this has been going on for 3 weeks

12 novembre 2024
Logo de Vision Linens

Réponse de Vision Linens

Hi Walsh. Thanks for your feedback. I can see this issue has now been sorted. Apologies for the delay. Best regards, Vision Linens.

Noté 5 sur 5 étoiles

The best pillows

My sister and I stayed in a hotel the pillows were amazing 😊 we looked on the label and it was vision linens - we brought 10! Best pillows ever no more Stiff neck😊

11 octobre 2024
Noté 5 sur 5 étoiles

Excellent goods and service

Just ordered an extra large king size, bag style duvet cover and 2 pillow slips. They arrived within 4 days and are exactly what I wanted, the quality for the price is excellent, they are sourced in India and I would definitely recommend this company and its products.

30 octobre 2024
Avis spontané

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