Vision Linens Avis 1 181

TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

This company CANNOT BE TRUSTED! They PROMISED me delivery on a specific date, but hadn't even sent my order by that date! I even spoke to them by phone before ordering, and they GUARANTEED they'... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Having experienced these pillows on a saga cruise, we knew the quality and comfort they provided and were not disappointed! Very quick delivery and good price. Fabric is great quality feels fresh and... Voir plus

Noté 5 sur 5 étoiles

Great company, Great prices, Great products. You have split your site to commercial and non commercial . Not great. Best products on commercial site. Why? Been a customer for a long time and have or... Voir plus

Noté 5 sur 5 étoiles

I’ve struggled to find decent duvets and pillows in the past, and really wanted to replace our current ones as even they weren’t that old they we falling apart and pillows had become thin. Looked up... Voir plus

À propos de l'entreprise

  1. Magasin de linge de maison
  2. Rénovateur de salle de bains
  3. Magasin de literie

Informations provenant de diverses sources externes

With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
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Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 91 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,2

Tous les avis

(1 181)

51 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great pillows

Very happy with these pillows first tried these pillows on holiday were we was staying very comfortable pillows so had to buy them we i got home wil definitely be purchasing again

12 août 2024
Noté 1 sur 5 étoiles

Urgent Next Day Order Did Not Arrive

I placed an order with Vision Linens for Next Day Delivery on the morning of 13/08 for bed linens and towels, which we urgently needed for our Furnished Holiday Letting Business. Unfortunately, the items did not arrive as promised. After making several calls to find out what had happened, I was not informed that the items hadn't shipped that day. It wasn't until a supervisor finally called me back that I was told the truth—that the order hadn't even left until the following day.

Due to the delay, we had to scramble and purchase linens elsewhere, leading to unnecessary duplicates, a very stressful day. Although I was offered a refund for the extra shipping costs, I have yet to receive it, nor have I received any apology for the inconvenience caused.

To add to the frustration, I received several emails asking for feedback on my order, offering reward points for submitting a review. However, when I attempted to leave a review, it wouldn't go through! Overall, a very disappointing experience

13 août 2024
Avis spontané
Logo de Vision Linens

Réponse de Vision Linens

Hi Ruth.

Thanks for providing feedback on your experience, we really appreciate it. Please accept our apologies for the delay in getting your order to you. If you have recently requested a refund, please note that refunds can take up to 14 days to go through, so please be assured that you will receive one.

I'm not sure where you attempted to leave a review (was it YotPo?) but it normally does work as we receive multiple reviews per day through there. Apologies for the problem there, our team will look into it.

Best regards,
Vision Linens

Noté 5 sur 5 étoiles

A little bit of Luxury

These pillows were used at a hotel we stayed in and I was compelled to find out where they were from. Happily the QR code was on the label so ordered as soon as we were home.
Prices are reasonable for the quality and comfort. We've all got a medium and firm each now and will be expanding our purchase to duvets at some point in the near future.
We are in the process of refurbishing a holiday rental property and will not hesitate to add these products to our inventory.
Fabulous

13 août 2024
Noté 5 sur 5 étoiles

Perfect pillows

Ordered two firm pillows following trying them in recent hotel stay. Pillows give firm support but also soft on skin . Again great service and delivery from this company strongly recommend

12 août 2024
Noté 5 sur 5 étoiles

Very Happy with Products

Bed topper has made the mattress more comfortable and feel more luxurious and the pillowcase protectors with zips are basic, but they work, so all good.

11 juillet 2024
Noté 2 sur 5 étoiles

Took a long time to show up and the…

Took a long time to show up and the pillows are not comfortable sadly.

14 juin 2024
Logo de Vision Linens

Réponse de Vision Linens

Hi Devon. Sorry to hear you did not like our pillows. Are you sure you're talking about the same order? I've checked your order and it was ordered on the 14th June. We delivered the pillows the day after on 15th June. I'm not sure we can be much quicker than that.

Best regards,
Vision Linens

Noté 5 sur 5 étoiles

Excellent linen company

Great quality linen. If you've slept in a hotel and asked why the bed felt so good this is the reason. I ordered the VV300 duvet cover, VV400 pillow and the V700 bathmat. Really impressive quality, wash and iron really well and, of course, really high comfort levels. Delivery was within 24hrs at no extra cost. Vision is now my preferred linen company.

4 juillet 2024
Avis spontané

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