Vital Energi Avis 

Engineer (Robin) was polite and very thorough, offering useful advice. Spent a decent amount of time checking the unit and testing hot water taps (approx 45mins). Previous engineers ( from a different company) spent 15-20 mins max on this. Thank you Vital Energi.

Daniel Wells was great, very friendly and polite and carried out the service quickly and efficiently.

What shall I say today my hot water was reinstated after 34 days music to my ears
I can't stress how important it is to have fully trained engineer like Daniel Wells. I have had a total of 5 engineer come to my flat and only Daniel took the time to investigate and resolve the matter with in one day, this job has been pending for the passed 33 days I can thank him enough his service is outstanding vital you need to hire more engineer like Daniel Wells

Robin was polite and friendly, gave welcome advice where needed

Engineer Robin was very helpful and taught me safety about maintaining the house.

Excellent customer service very helpful & friendly

Daniel was very friendly and extremely helpful on the first call. Helped me out temporarily over the phone and came today to fix permanently. Excellent work. Very friendly and patiently explained all he was doing.

Ozkan went out of his way to make sure that our heating was working during the check up. We have a new baby and he was concerned that the heating wasn’t working well enough in the baby’s room (and our rooms) for the winter so came back to make sure it was all fixed. Thank you so much!

It was an amazing experience. We had a faulty heating issue in our apartment, that used to reset itself to error mode, every now and then.
Daniel Wells from Vital Energi visited and did detailed retrospection. And then it was all solved in his next visit.
Will totally recommend him for any other energy related issues.

I want to say a huge thank you to Bobbie Vickerstaffe for helping me book my HIU servicing appointment. I was expecting someone to visit today after calling on Monday but it turned out the appt didn’t go through the system. My property is a new build therefore it’s difficult to locate my address on the system. However, Bobbie was very patient and took her time to find my address, register and book me in at a convenient date and time, provided all the details and sent me an email confirmation which made me feel very reassured after the original no show. Thank you Bobbie.

Daniel Wells was professional & had a great attitude. He attended my address within 25mins.
He fixed my heating & hot water on first attemp.
Different contractors have attended my property so many times and failed to fix the hearing.

Excellent service

Daniel Wells’ customer service has been extraordinary! Dan has such a lovely way about him, has always clearly explained any work he has had to carry out and answered the multitude of questions I’ve had, without any frustration. His time keeping is spot on, unlike other experiences I’ve had with engineers!

Our Daughter has just moved into a new flat with the Vital Energi system and this is not something we had experienced before. I called their customer service and got straight through to a human and didn't have to hold for hours listening to how my call was important. Hannah explained the whole system and how it works, she even organised for an engineer to visit and complete a FREE service !!!

Excellent service received.
Thank you

We had Daniel Wells turn up and essentially fix the problem and offer us help and guidance all within a very short amount of time. He was friendly, efficient, professional and put us at ease and educated us on how to fix problem if they arise in the future. Top bloke who I couldn’t recommend more highly 👍🏼

Dan was amazing!! Came all the way from Chelmsford to SE5. Called me in advance to arrange timings and query the issue. Was punctual and very informative. Fixed the issue and explained it to me. Shame he’s not a local engineer for me- highly recommend him:)

Daniel Wells fixed my heating system/pressure issue quickly and explained the process as he went along, was extremely helpful and I have piece of mind now knowing if another issue comes up, he’d be the man to go to.

Daniel Wells attended our property. He was very responsive and attentive, gave explanations about the issues we had and resolved these. Friendly and professional manners a plus!