Ik hoop dat ze vandaag eens net zo snel uitkeren als het normaal gaat met storten. Op de site staat snel maar nog nooit meegemaakt dat dit binnen 1 á 2 h op m’n rekening staat. Ze vermelden dat ze de... Voir plus
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Lisez les avis des autres
Viu-Viu has all the slots that I want to play. Recently, they've added iDeal as payment method, which means that my deposits will be processed instantly. The VIP manager is very friendly and helpful,... Voir plus
L'entreprise a répondu
Fast payout on workdays (weekend takes longer). Thomas (VIP manager) is fast and helpfull. Site works fast, a lot activities like the wheel and a lot of different type of bonusses. Games are a... Voir plus
L'entreprise a répondu
Good site. Thats my experience. The games running smooth, all best known slots are available and the menu is good to navigate. Also there are plenty bonusses that they give you. Had a l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Viu-Viu is a modern online gaming platform offering a wide selection of slots, table games, and live casino experiences with real dealers. Players are drawn to its stylish design, user-friendly interface, and generous bonuses for both new and regular customers. Viu-Viu ensures fair play through certified random number generators and provides fast deposits and withdrawals. The platform also features 24/7 customer support, always ready to assist players. It's an excellent choice for those seeking a reliable and exciting gambling experience.
Coordonnées de contact
Costa Rica
- support@viu-viu.com
- viu-viu.com
3,5
Moyen
234 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ik hoop dat ze vandaag eens net zo snel…
Ik hoop dat ze vandaag eens net zo snel uitkeren als het normaal gaat met storten. Op de site staat snel maar nog nooit meegemaakt dat dit binnen 1 á 2 h op m’n rekening staat. Ze vermelden dat ze de withdraws goed moeten controleren maar het is een geautomatiseerd systeem en ze hebben vaker op m’n account geld uitgekeerd dus het checken van gegevens is ook niet aan de orde. Als het er vandaag voor 12:00 op staat veranderen de 2 sterren in 5 sterren, dus ze hebben nog 5 uur.
4 juin 2026
Avis spontané
Kk baggere scam
Kk baggere scam. 1400 euro gooien en geen 1x een goede bonusgame. Ronduit lachwekkend.
28 mai 2026
Avis spontané
Réponse de Viu-Viu
Thank you for sharing your feedback with us.
Please note that all games available on our platform operate strictly according to the RTP and technical settings established by the official licensed game providers. These parameters are fully managed on the provider’s side and cannot be modified or influenced by our platform in any way.
If you would like us to review your request in more detail, we kindly ask you to contact our support team via live chat or by email at support@viu-viu.com. Additionally, if there are specific games or gaming sessions that caused concerns regarding the fairness of winnings or gameplay results, please provide us with the relevant details, and we will gladly forward the request for additional verification with the game provider.
We remain at your disposal and will be happy to assist you further.
Best regards,
Viu-Viu Casino Team
Uitkijken oplichters mijn vriend won…
Uitkijken oplichters mijn vriend won 30000 euro maar geen stuiver uitbetaald steeds vooruit schuiven met smoesjes het komt eraan na de 72 kreeg hij ineens free spins aangeboden hij speelt en ineens is zijn account verwijderd en geblokkeerd het was eerlijk gewonnen geld zonder bonus DAAROM SPEEL HIER NIET !!!! INSPECTIE VAN GAMBLING EROP AF STUREN even ter Attentie we moesten confact zoeken zie hieronder alke vriendelijke bulshit maar je komt geen streep verder gewoon oplichters
NIET GOKKEN DAAR JE GELD BEN JE KWIJT GROTE BEDRAGEN KEREN ZE NIET UIT
27 mai 2026
Avis spontané
Réponse de Viu-Viu
Thank you for your review.
We are sorry to hear about this situation and understand your frustration. Please be assured that all withdrawals and account-related matters are handled according to our security and verification procedures to ensure a safe and fair gaming environment for all players.
We kindly ask the account holder to contact our support team via live chat or email us at support@viu-viu.com using the email address registered on the account so our team can investigate the matter thoroughly and provide further assistance.
Thank you for your patience and understanding.
Kind Regards,
Viu-Viu Casino Team
The support team are literally…
The support team are literally bots/npcs whatever you want to call them. The withdrawal so ever shouldn't take 2/3+ hours to getting reviewed. In the past it got reviewed very fast. But sadly this is what happend to this casino. Very sad.
27 mai 2026
Avis spontané
Réponse de Viu-Viu
Dear Player,
Thank you for reaching out to us and taking the time to share your experience.
We understand how important it is to process withdrawal requests smoothly and we appreciate the opportunity to review your situation in more detail.
Please note that processing times may vary depending on the payment method used, as well as any required security and verification checks that may apply to your account.
In order to provide you with the most accurate information regarding your request, we invite you to contact our support team directly. You can contact us at any time via live chat or by email at support@viu-viu.com and our specialists will be happy to review the details of your case and provide you with further assistance if your question is still relevant.
Kind regard,
Viu-Viu Casino Team
Ik wacht nog op mijn uitbetaling
Ik wacht nog op mijn uitbetaling.
Vandaag zit op de 48 uur dat ze moeten uitbetalen.
Mochten ze uitbetalen dan is het zeker 5 sterren!
1 mai 2026
Avis spontané
Réponse de Viu-Viu
Thank you for your review!
We would like to assure you that your withdrawal is currently being processed properly in order to ensure the highest standards of fund security.
If you experience any difficulties or have questions regarding the withdrawal process, please feel free to contact our support team via live chat or email us at support@viu-viu.com — we will be happy to assist you!
Thank you for your patience and understanding.
Kind Regards,
Viu-Viu Casino Team
Scam alert
Scam alert! Let me tell my story:
My experience with this online casino has been absolutely outrageous and, to be honest, it feels like a complete scam. Out of nowhere, I was told that I had used a “rapid spin” feature, which I absolutely did not use. Yet this was used as an excuse for my money to simply disappear. No proof, no clear explanation — just gone.
As if that wasn’t bad enough, the customer service is completely useless. You get sent in circles with generic responses that don’t address anything you actually say. Every time you explain your situation, you receive the same copy-paste reply with no real help or effort to resolve the issue.
On top of that, when you ask for your own usage data or activity logs, they refuse to provide it. This lack of transparency makes the situation even more suspicious and raises serious concerns about how they handle player accounts and transactions.
What makes it even worse is that even winning spins on slots are not always paid out. You can clearly see that you’ve won, but the balance is not updated or the winnings just never get credited. This completely destroys any trust that the games are fair.
This casino is anything but transparent and feels highly unreliable. It honestly comes across as a platform designed to take your money rather than provide a fair gaming experience. I strongly advise everyone to stay far away from this casino. Save yourself the frustration and choose a platform that actually values honesty and professionalism.
29 avril 2026
Avis spontané
Réponse de Viu-Viu
Thank you for taking the time to share your experience — we’re truly sorry to hear how frustrating this situation has been for you.
We want to assure you that we treat cases like this with the utmost seriousness, and every situation is carefully and thoroughly reviewed. We understand how important transparency and trust are, and it’s never our intention to leave any concerns unresolved.
To help us take another detailed look into your case, we kindly ask you to provide the email address linked to your account. You can reply directly on Trustpilot, or reach out to our support team via live chat or at support@viu-viu.com, mentioning that your request is related to your review.
We will carefully re-examine all the details of your case, and regardless of the final outcome, we are fully prepared to provide you with a clear explanation and all relevant evidence regarding our decision.
We genuinely appreciate your patience and the opportunity to review this matter again.
Kind Regards,
Viu-Viu Casino Team
Horrible experience
Slow withdrawals, customer service is not helpful and lower rtp compared to licensed casinos
Update 5/5: after 10 days of trying to close my account, they keep asking why i would close it and offer 20 free spins. Everytime I refuse them, but they just dont answer anymore. People be aware that this casino tries to scam you!!
28 avril 2026
Avis spontané
Réponse de Viu-Viu
Dear Tom,
We appreciate the time you have taken to share your experience with us.
Please note that withdrawal times may vary depending on the selected payment method and required verification procedures. Additionally, all games on our platform operate strictly in accordance with the RTP set by the official providers and cannot be altered from our side.
To help clarify what happened and review your case more carefully, we kindly ask you to contact our support team. You can reach us through live chat or by emailing support@viu-viu.com, and our team will provide you with detailed information.
We appreciate your patience and remain committed to resolving this situation.
Best regards,
Viu-Viu Casino Team
Na een mooi bedrag gewonnen te hebben…
Na een mooi bedrag gewonnen te hebben moest ik de bonus nog een aantal keer rondspelen. Was 40x met een max uitbetaling van 500,-. Hier was de bonus groter dan de uitbetaling. Nouja 500 euro gewonnen. Met die 500 nog wat gespeeld en uiteindelijk 4000 gewonnen. Uitbetalen ging en er was geen bonus meer actief. Met uitbetalen enorm gezeik gehad, ze geven aan er nog een bonus actief was, ik weet zeker dat dit niet zo was en de game die ik speelde was ook geen game die je kan spelen met bonusgeld. Ze hebben bijna 3600 uit mijn account gehaald en kunnen niet goed uitleggen waarom dit was.
Waardeloos dus, ook duren de uitbetalingen veel te lang.
Kortom wees gewaarschuwd en speel hier niet.
2 avril 2026
Avis spontané
Réponse de Viu-Viu
Thank you for sharing your experience.
Please note that wagering requirements for bonuses are a standard procedure in online casinos. The wagering conditions, including multipliers and possible limits, are always available in the bonus terms before activating a bonus, so players can review them in advance.
Regarding the situation with your withdrawal, we truly understand how frustrating this may feel. To help clarify what happened and review your case more carefully, we kindly ask you to contact our support team. You can reach us through live chat or by emailing support@viu-viu.com, and our team will gladly look into the matter and provide more detailed information.
Thank you for your feedback and understanding.
Kind Regards,
Viu-Viu Casino Team
Great site
Good site.
Thats my experience. The games running smooth, all best known slots are available and the menu is good to navigate. Also there are plenty bonusses that they give you.
Had a little trouble with the KYC, but they resolved it, so thats great.
Now i have to wait for my withdrawal, if the withdrawal is received in my bank account i would give them def 5 stars.
*update
Finally the withdrawal was succesfull completed today. It tooks some more time then what it initally takes, but i received it and i’m happy.
Now i can finally say, that Viu-Viu is legit and therefore 5 stars. Thanks to support
6 mars 2026
Avis spontané
Réponse de Viu-Viu
Dear Jake,
Thank you very much for the update and for sharing your experience with us!
We’re really glad to hear that your withdrawal was successfully completed and that our support team was able to assist you along the way. While it may have taken a bit longer than expected, we truly appreciate your patience and understanding throughout the process.
It’s great to know you’re enjoying the platform, the game selection, and the overall experience. Your feedback means a lot to us, and we’re happy we could earn your trust.
If you ever need any assistance in the future, our support team will always be here to help. Enjoy the games and thank you again for the 5 stars ⭐
Kind regards,
Viu-Viu Team
It has now been well over eight months…
It has now been well over eight months since I first raised my complaint with Viu Viu Casino regarding my refund related to my CRUKS self exclusion registration and the situation has only become more concerning.
Despite repeated emails, formal complaints and follow ups, I still have not received any meaningful response or resolution. There has been no refund, no proper explanation and no accountability. The lack of communication at this stage can no longer be described as a delay. It reflects a complete disregard for responsible gambling obligations and customer rights.
Because of the continued silence and failure to resolve this matter, my bank has now initiated a formal investigation into the transactions made to Viu Viu Casino. As a result, the disputed funds are currently under review and I do not have access to the amounts involved while this process is ongoing. This step would not have been necessary if the casino had handled this responsibly from the beginning.
Allowing a CRUKS registered player to register, deposit and gamble is a serious compliance issue. Ignoring the complaint for months only makes the situation worse.
I once again urge Viu Viu Casino to take responsibility, provide a full refund and address this matter properly. The ongoing lack of transparency and action is deeply unprofessional and raises serious concerns for other players.
26 février 2026
Avis spontané
Réponse de Viu-Viu
Dear Sharon,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have had a negative experience. We would very much like the opportunity to review your case in detail and assist you accordingly. Due to a high volume of incoming requests, some cases may take longer than usual to be reviewed. Please rest assured that your matter is still being actively processed and has not been overlooked.
To ensure a prompt and thorough investigation, we kindly ask you to contact us directly at vip@viu-viu.com. Please include your account details and mention that your inquiry is related to your Trustpilot review so we can prioritize your request.
We look forward to resolving this matter for you as soon as possible.
Best regards,
Viu-Viu Casino Team
Please go play somewhere else i tryed…
Please go play somewhere else i tryed over a week to close my accounts this casino is not here for the people today I contacted live chat and they sayed I had to send for the 7th time a email to the support mail I did not and she sayer they would responce in 25 minutes and now 4 hours have been passed , besides that the casino is BAD REALLY BAD
24 février 2026
Avis spontané
Réponse de Viu-Viu
Dear Harderstylesznl rrd,
We’re truly sorry to hear about your experience and understand how frustrating this situation must be, especially when it comes to closing your account.
This is definitely not the level of service we aim to provide. We sincerely apologize that you had to send multiple emails and did not receive a response within the promised timeframe.
To help us investigate and resolve this as quickly as possible, could you please provide more details about your account — ideally the email address registered with us? Alternatively, we kindly ask you to contact our support team directly and mention this review so we can locate your case and review it individually.
We take matters like this seriously and would really like the opportunity to make this right.
Casino will find a way how to deduct…
Casino will find a way how to deduct your windrawal i wagered bonus got lucky win 300€ after that I proceed to continue to play and make additional 400 so than I request 700€ windrawal after 2 days I check my account and I see the cancel it and add to my balance just 375€ instead of 700€ I didn't break any bonus rules whatsoever I do not recomend to play here at all it's ok to loose here but not to win
23 février 2026
Avis spontané
Réponse de Viu-Viu
Dear Not Me,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation must feel.
Please accept our sincere apologies for any inconvenience caused. We take withdrawal and bonus-related matters very seriously and always aim to ensure full transparency and fairness for our players.
We have requested additional information to clarify the details of your case and ensure we provide you with a complete and accurate explanation.
In order for us to thoroughly review your situation, we kindly ask you to contact our Support Team directly via email at support@viu-viu.com. When reaching out, please include your account details and add a note that your inquiry is related to your Trustpilot review, so we can prioritize your request accordingly.
We are committed to resolving this matter and look forward to assisting you.
Best regards,
Viu-Viu Team
Update – Automated Replies, No Accountability, Ongoing Manipulation
Once again, Viu-Viu responds with the exact same generic message, claiming they are “busy” and asking for patience — without addressing anything I actually raised.
For clarity, this is what Viu-Viu continues to ignore:
• My explicit request for a refund
• My request to permanently close my account, which was ignored while staff kept encouraging me to play
• My concerns about manipulative behavior and lack of player protection
• Multiple emails that remain unanswered
• Live chat conversations where agents respond until they recognize my case, then stop replying
• Being referred to a so-called “VIP Manager”, after which I was ignored and removed from the chat
• Continued promotional messages sent to my phone, despite asking for all contact to stop
Instead of engaging formally or legally, Viu-Viu only posts the same copy-paste reply under every review, avoiding responsibility and giving no timeline, no explanation, and no solution.
Anyone reading this can clearly see that these are not real responses, but automated damage control messages.
I am documenting this publicly so others can see how complaints are handled in practice.
If this situation is finally handled properly, I will update accordingly.
Until then, I will continue to report exactly what happens.
15 décembre 2025
Avis spontané
Réponse de Viu-Viu
Dear Furkan,
Thank you for sharing your detailed feedback. We understand that this situation has caused significant frustration and would like to review the circumstances from our side in order to provide a proper response.
At this stage, we’re unable to locate or verify your case without access to your account details. For privacy and security reasons, we kindly ask you to contact us directly via email using the same email address that was used to register your account. This will allow us to identify your profile and examine the matter accurately.
Once we receive your message, our team will be able to review the details and respond accordingly. We appreciate your cooperation and look forward to clarifying the situation.
Kind Regards,
Viu-Viu Casino Team
Réponse de Viu-Viu
Witaj Łukasz Maliszewski,
Bardzo dziękujemy za 5-gwiazdkową ocenę. Bardzo cenimy sobie Twoją pozytywną opinię i cieszymy się, że korzystanie z naszej platformy pozostawiło po sobie dobre wrażenie, nawet w tak intensywnym okresie.
Twoje wsparcie motywuje nasz zespół do ciągłego doskonalenia i utrzymywania wysokiego poziomu usług. Z przyjemnością powitamy Cię ponownie, gdy tylko znajdziesz czas na korzystanie z naszej platformy.
Z poważaniem,
Zespół Kasyna Viu-Viu
Réponse de Viu-Viu
Dear Spijt,
Thank you for your review! We understand how disappointing such an experience can be.
Our team has already contacted you to look into your case, and your situation is now under active investigation. We are committed to reviewing all details carefully and responding with transparency once the process is complete.
Thank you for bringing this to our attention..
Kind Regards,
Viu-Viu Casino Team
Réponse de Viu-Viu
Dear Natasja Broekhuijsen,
Thank you for taking the time to leave your feedback. We’re happy to hear that the free spins brought you a positive experience and added some extra excitement to your play. It’s always great to know when our promotions manage to deliver a fun and rewarding moment.
We hope this is just one of many enjoyable sessions ahead and that you continue discovering new games and features on the platform. Wishing you plenty of fun and good luck going forward!
Kind Regards,
Viu-Viu Casino Team
Zeer en zeer slechte casino
Ik zal het zo kort mogelijk houden maar er zijn geen woorden meer voor.
Ik heb free spins gehad en moest 40 keer rond spellen , is uiteindelijk helemaal gelukt en ik houden em mooi bedrag over ongeveer 800 euro die kon ik uitbetalen ik was zo blij maar ja 2 dagen later hoorde ik dat het software waar ze mee werken en probleem had en was die bonus freespins nog actief maar ik had gekeken omdat ik wilde weten hoeveel ik moest nog rond spellen maar ik was klaar helemaal afgemaakt en was geen bonus meer aanwezig.ik heb alle regels voldaan geen bonus gekocht of boven de limiet gespeeld ik had dus alles correct niks fout gedaan en nog steeds zeggen ze dat het software wat ze mee werken fout heeft gemaakt en mijn freespins actief nog waren was ik met echt geld en bonus geld aan het spellen en dus de hele free spins geannuleerd
😡 😡😡😡😡😡😡😡omg hoe is dat mogelijk en wat heb ik hier mee te maken al ik alles heb goed gedaan en ik heb print screen van de antwoord van de live chat waar ze zeggen dat het software fout is
Dus mensen ga alstublieft niet hier spellen er zijn genoeg andere casino’s waar je kan spellen en al veel sneller uitbetaald krijgt
26 décembre 2025
Avis spontané
Réponse de Viu-Viu
Dear gamiolas,
Thank you for taking the time to describe your experience in such detail. We truly understand how disappointing and upsetting this situation must feel.
To properly look into what happened on your account, we kindly ask you to contact us directly by email from the same address used to register your account.
We assure you that every case is reviewed thoroughly and fairly, and we genuinely want to clarify what occurred and provide you with a clear explanation.
Kind Regards,
Viu-Viu Casino Team
Biggest scammers i never had this kind…
Biggest scammers i never had this kind of problem on any site but if you win a sportsbet they dont pay you out and also they dont talk to you on live chat also waiting 30 minutes they dont answer. Dont play ever on this site
3 janvier 2026
Avis spontané
Réponse de Viu-Viu
Dear Leyna Elisa,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you’ve experienced with your sportsbet withdrawal and live chat. We would like to review the details of your situation from our side to understand what happened and assist you properly.
However, without your account information, we are unable to investigate further. Please contact us via the email address registered to your account so our team can look into this matter and provide you with a clear resolution.
We appreciate your understanding and hope to resolve this as quickly as possible.
Kind Regards,
Viu-Viu Casino Team
Réponse de Viu-Viu
Dear Pawel,
We are very sorry to hear that you feel this way about your experience. Please know that we take all concerns regarding withdrawals and account activity very seriously.
We would like to review the details of your situation from our side to understand what happened. However, without specific account information, we are unable to locate your profile or investigate your claims. We kindly ask you to reach out to our support team via the email address you used to register your account so that we can verify your account and look into the matter thoroughly.
Our goal is always to provide a fair, transparent, and secure environment, and we are committed to resolving any legitimate issues.
Kind Regards,
Viu-Viu Casino Team
Ive been trying to get my e-mail off te…
Ive been trying to get my e-mail off te promotional list, I keep getting e-mails to get you back to playing , and they also sell your details to third parties, they refuse to take my e-mail off the promotional list, so be warned once you make a profile there is no way these Guys are gonna let you alone, they will keep sending e-mails , this is illegal , and that being Said , a casino that operates like that, you realy think they play fair ? Not a chance , these costa rica casino’s are all Criminals, no wonder that numerous websites keep popping up like mushrooms, its a dead business ruïned by people like viu viu, I have closed my account months ago and i keep getting emails, they are stubborn and doing illegal things , so think twice before you play Here.
29 décembre 2025
Avis spontané
Réponse de Viu-Viu
Dear M,
Thank you for sharing your feedback. We are sorry to hear about the issues you’ve experienced with receiving promotional emails. We would like to review the details of your situation from our side to address it properly.
However, for security and privacy reasons, we are unable to access account-specific information without verification. To allow us to investigate and resolve your request, please contact our support team via email from the address you used to register your account. Once we receive your email, we will review the matter carefully and take the necessary steps.
We appreciate your patience and understanding while we work on this.
Kind Regards,
Viu-Viu Casino Team
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