Vivona Earcare Avis 

I was a regular customer with Vivona ear care and have patronised 4 times before and referred to my son as well.
I feel totally sucks experience on 13 February 2025. The clinician undermined my good mood to my son. Finally we had to cancel our dining out… 😡😡😡
Your staff member is absolutely not familiar with the company’s terms and conditions of customer loyalty card which apply to customers. I asked your staff to show me the relevant T&C but she was unable to show this rule in black and white.
The story was I went with my son to Vivona at croydon and my son received treatment service and I would pay for it. Before starting I spoke to the clinician to make sure my holding customer loyalty card is still valid for this time service and she said, yes. I also told her I would be responsible to pay the service fee.
When finished I present the loyalty, your staff unjustly accused me of abusing use the card. I said why, she said this card belonged to you and not your son. I said that paper card has no name on it. She kept arguing with me around 15 minutes which was longer time than tender the service to my son. She dealt with my son’s ears cleaning just less than 15 minutes.
I read Viviona’s 4 pages of T&C which never mentioned the use of loyalty card rules in details. All I know is when a customer come to receive service they will receive a stamp collection and collect 3 stamps customer can enjoy 25% discount which is 20 quids on the forth visit. Like Starbucks, Shell and Lidl cards. Your staff, Candice kept arguing with me in front of my son. I feel so insulted. I had told your staff I was very unhappy but she still thought I was abused using that card. She even undermined my good mood to my son and we finally cancelled dining out.
I often come to patronise your service for four times already and I will never come back again as you wish to hold 20 quids tight. I even won’t recommend Vivona to all my known friends and colleagues.

Professional friendly treatment would definitely recommend if you need help with ear wax problems - good advice given too about how to protect my ears when I go swimming.

Amazing experience. Firstly, it was very easy and straightforward to book a same day appointment. I was seen by John who was extremely helpful and kind. He made sure to explain everything to me, remained enthusiastic throughout and made sure i was okay. You can tell he really loves his job! I would definitely recommend Vivona to anyone in need.

No nonsense visit, Excellent job, I totally recommend

Easy and painless.

Removed the wax which 2 visits to a local Chemist could not do, very professional service.

A Five-Star Experience at Vivona Earcare!
As someone who's always been a bit anxious about ear-related issues, I can't express how relieved and impressed I am after my visit to Vivona Earcare. From start to finish, my experience was nothing short of exceptional!
Effortless Booking and Warm Welcome
Booking an appointment was a breeze – their online system is user-friendly and efficient. Upon arrival, I was greeted by a warm, friendly staff that immediately put me at ease. The reception area was clean, modern, and exuded a sense of professionalism that was reassuring.
Expert Care with a Personal Touch
The staff at Vivona Earcare are true professionals. They took the time to listen to my concerns about ear wax buildup and explained the cleaning procedure in detail. Their knowledge and patience were evident, and I felt completely comfortable in their capable hands.
Quick, Painless, and Effective Procedure
The ear cleaning itself was surprisingly quick and comfortable. The practitioner used state-of-the-art equipment and techniques, making the process virtually painless. I was amazed at how quickly they resolved my issue – the relief was instant!
Crystal Clear Aftercare Instructions
Post-procedure, I received clear and comprehensive aftercare instructions. They even provided me with a handy take-home guide and offered follow-up support if needed. This level of care truly sets Vivona Earcare apart.
Unbeatable Value for Money
Perhaps what impressed me most was the affordability of their services. Given the high quality of care I received, I expected a hefty bill. To my pleasant surprise, the pricing was incredibly reasonable, making top-notch ear care accessible to everyone.
My Heartfelt Recommendation
If you're looking for ear care that combines professionalism, affordability, and genuine care, look no further than [Ear Care Clinic]. They've earned a loyal customer in me, and I wholeheartedly recommend their services to anyone in need of ear care.
Don't let ear issues hold you back – experience the Vivona Earcare difference today!

A really good experience Fixed my blocked ears

The exceptional warmth and professionalism exhibited by Candice, the clinician, were noteworthy. She effectively combined a professional demeanor with a friendly approach, creating a pleasant and relaxed environment with minimal wait times. Candice skillfully articulated the procedures and fostered an open dialogue, encouraging me to ask questions. This experience prompted me to consider the significance of selecting a high-quality ear wax service and to prioritize my long-term ear health. I will definitely be back in six months time.

Fantastic service!
All the staff members are extremely lovely, very helpful and kind.
They help you tremendously, & explain every single step and process as you go along, eliminating any fear or anxiety.
The clinic is also very well kept, and cleanliness levels are incredible.
I was recommended this service and I have to say they didn’t disappoint. Will definitely be back & would recommend this to others.

Fantastic service. Kind, caring and highly recommended.

Vivona Earcare offers good service with skilled and polite staff who explain procedures clearly. The Croydon branch provides same-day appointments and treats anyone aged 10+. The earwax removal is professionally done and the treatment room is clean. While the service is generally satisfactory, giving them 3 stars reflects a solid experience with room for minor improvements.

Absolutely brilliant
Kind, gentle and informative
Talk you all the way the procedure
Definitely use the again
Kevin

Very professional, they really care about there work as they reassured me the entire appointment. Very happy

Fantastic service , the man that did the wax removal was very thorough and knowledgeable. He spent time to explain what he was going to do friendly polite and professional. An assist to you team.

Excellent care as always. I have been a patient for a couple of years and the service has been great. Staff are extremely nice and welcoming. The procedure is well explained and makes the experience really comfortable. Thank you so much Raimah and Candice for being very kind and professional. I highly recommend Vivona care clinic 5 🌟

Very happy with the care I was shown by Virona Earcare. Kept informed at every stage, by a polite and professional team. Would highly recommend….

Very friendly staff who showed great care and kindness in providing their services.

The entire service and attention is faultless, I come every year or whenever I feel I need to and now I know I won’t go anywhere else .