Volanté Systems Avis 26

I love Volante and I love Edward! Whenever issues arise, especially from Covid, the team does all they can to fix the issues.

We have had some severe hardware issues, and to make things right, Edward and the team shipped new equipment at no charge to us. Their only desire was to fix the issue.

We spent a lot of money to bring in Volante equipment, and it has been worth every penny!

It seems like every day is an adventure in what can go wrong. Several times a week we are unable to close the previous day, or if we can close there are errors, such as the system going back a day (or several) and we have to call support. With the recent credit card outage, it seems like Volante should have been more proactive in getting everything corrected before the end of the day, which would have avoided a lot of delays and putting managers behind.
I don't feel, sometimes, like we are taken at our word. For example, we need a new credit card pin pad but are continually told to reboot it, or someone from tech support reboots, and it still doesn't work. We know what we need at our site - please listen! If we've done the troubleshooting on our end, then go to the next step; don't keep having us try the same thing. We're down a register right now, and have been for a few weeks, because of this, Local assistance wouldn't hurt. We are here, you are in Canada - there's only so much you can do from several thousand miles away.
I understand the restrictions you are under, and some of the blame should go to our client as well. I believe we would do better with a little autonomy, access to back office so we could troubleshoot some of our problems (I have done this with a different system, managing three sites' menus/CC/declining balance, etc. - never really had issues like now) but we are not allowed.

Sent in a request for Menu price increase on March 10th. Today is the 15th with nothing done yet and I have sent 3 emails with no responce.

I don't see large technical challenges.
There are still some room for improvement in the daily communication.
Waiting times are still higher than expected, but understandable on C19 situation.
There will also be a continuous opportunity for educating users. Focusing on processes and high level client interactions will always leave the end user behind.
Responsiveness have improved in my opinion, but there are still some key areas that would be ideal to have enhanced assertiveness.
Thank you
Hope these comments help

I/t was helpful with technical issues. quick response.

I am going to decline detailed comments at this time. I love the Volante system. When setup properly, it works beautifully.

Constant problems closing registers, registers updating during service, registers and tablets freezing during service, items disappearing off screens,

Whenever I need help to resolve any Volante related issue, I get help. They are super friendly, helpful. I must mention some of the names who helped me a lot - Rumman Islam, Gagandeep Singh, Rutul Thakkar, Divyang Purohit are among them.

Volante has been best in customer service and efficiency thru out the journey together for many years!!

Overall Volante has great customer service and the team there is pretty awesome!

Horrible support, also purchased handheld devices that never worked

The Volante techs are very knowledgeable and respond in a timely manner. They understand the issue at hand and work with our account managers to walk through with them any corrective actions or remotely resolving any technical problems.

I have always enjoyed using Volante as a point of sale system in a hospitality setting. It’s user friendly, issues (which arise rarely) are promptly resolved, and customer service is consistently pleasant. I’ve been using it for years and can confidently say Volante is by far my most preferred POS program.

All is good, what I call, was fixed. Would put down excellent if called in and I was first inline and wait less than 1 minute. Plus how long it takes them to resolve my problem 9time on the phone till it is fixed), quick or time consuming!

Always nice to work with your team, there are small hiccups but u guys handle really well.
Awesome team members, specifically Princy.

I find with support they say they will return a call when issues fixed they never do.Because I wasn’t called back I lost a customer. The customer waited about 8 hours then had to call support at 3:30 am only to be told to call trilogy’s number. They should have been given my number.

The product has very challenging back office functionality. The reports are essentially worhtless and make it incredibly difficult to pull usable sales data.
In the five years that I have used Volante POS, I have never received any onsite support.
They system was installed prior to my arrival and the setup and wiring is a tangled mess, which makes it virtually impossible to trouble shoot connectivity issues.
The technicians on the support line continually push the issues back onto us as operators.

I only gave a three star rating because the people are nice.

Volante is a great partner to work with and they truly care about our business. You can tell they have a great team in place and continue to grow!

Great POS
Fast and reliable service desk