I love Volante and I love Edward! Whenever issues arise, especially from Covid, the team does all they can to fix the issues. We have had some severe hardware issues, and to make things right, E... Voir plus
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I don't see large technical challenges. There are still some room for improvement in the daily communication. Waiting times are still higher than expected, but understandable on C19 situation.... Voir plus
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The product has very challenging back office functionality. The reports are essentially worhtless and make it incredibly difficult to pull usable sales data. In the five years that I have used... Voir plus
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I have always enjoyed using Volante as a point of sale system in a hospitality setting. It’s user friendly, issues (which arise rarely) are promptly resolved, and customer service is consistently plea... Voir plus
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À propos de l'entreprise
À propos de Volanté Systems
Écrit par l'entreprise
Volanté Systems is a point of sale technology solutions provider with a focus on the food and beverage industry. Specializing in institutional dining such as food service management, healthcare, higher education, and senior living, Volanté began in 2004 and has two offices in Toronto, Ontario and Charlotte, North Carolina. We pride ourselves on enterprise-grade technology, exceptional customer service and support, and stable, secure solutions.
Our software solutions consist of secure POS applications paired with a suite of products that help our partners deliver better dining experiences through technology. This includes digital ordering, online account management portals, payroll deduction and meal plans, and more.
By selecting commercial-grade, robust hardware, our self-serve kiosks, tablets, POS terminals and peripherals are truly designed for the modern 24/7 food service establishment requiring around the clock service and stability.
Our software solutions consist of secure POS applications paired with a suite of products that help our partners deliver better dining experiences through technology. This includes digital ordering, online account management portals, payroll deduction and meal plans, and more.
By selecting commercial-grade, robust hardware, our self-serve kiosks, tablets, POS terminals and peripherals are truly designed for the modern 24/7 food service establishment requiring around the clock service and stability.
Coordonnées de contact
49 Coldwater Road, Toronto, Ontario, Canada
- 1.877.490.6333ext3
- sales@volantesystems.com
- volantesystems.com
3,8
Bien
26 avis
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Credit card reader and printer - Northside Cherokee Hospital
Our issue was originally reported the weekend of 2/19/22. Our printer and credit card reader were both not working on one of our terminals. We connected back with volante support on Monday, 2/21/22, and we kept getting asked the same questions about the printer and if it was plugged in all the way, which it was. Finally after 3 days, they sent us a new printer, which we plugged in, however it still did not work. We called support back and they had to do an update in the back office for the new printer 3 days later. During this entire time, the credit card reader was down also (stated "this line closed"). Volante support kept trying to do updates remotely, however, nothing was working. They talked about sending us a new credit card reader, then ultimately decided to send us a new hard drive. That got installed on 3/2/22. We only have 2 terminals and we were without a fully functioning terminal for 11 days, which is unacceptable. It seems like try to put so much on us with diagnosing the problem, instead of sending out a technician to look at it. We had to manage our customers as lines were longer than normal due to 1 terminal down.
4 mars 2022
Réponse de Volanté Systems
Hi Kyle, we appreciate you taking the time to write this review and let us know your experience with our support team. We always aim to resolve issues expeditiously and understand the inconvenience posed by having credit card readers down. Your feedback has been passed along to our Technical Support team leaders so that we can prevent this from happening in the future. Thanks again for your feedback!
Great service always very helpful
Great service always very helpful.
Just had an issue when looking to fix a printer that is not working and it seemed as though no one had the right answers. That being said the printer is still not working. Never had an issue otherwise.
4 mars 2022
Réponse de Volanté Systems
Andrea, really appreciate the time you took to write this review. Glad to hear you find our service helpful, and we've followed up externally with you on this printer issue to ensure we can get things resolved. Thank you for your partnership and we look forward to continuing to service you as your POS provider!
Amazing product, service and customer experience!
I have had a Volante a kiosk for almost 2 years in my small business. The unit looks amazing, works great, and the support (the few things I’ve needed) have been wonderful to work with!
3 mars 2022
Réponse de Volanté Systems
Holly, thank you for taking the time to write this review. It's an absolute pleasure being your partner and so glad to hear the kiosk is a great fit for your small business. We look forward to supporting you for many years to come.
Volante has been very helpful on the…
Volante has been very helpful on the innovation and growth of our brand.
3 mars 2022
Réponse de Volanté Systems
Steve, thank you for taking the time to write this review. We're certainly committed to the innovation and growth of your brand - it's a pleasure watching you all grow - and we look forward to our continued partnership!
When needing some technical support
When needing some technical support, it takes way too long for a reply and the issue being fixed.
3 mars 2022
Réponse de Volanté Systems
Hi Jodie, we appreciate you taking the time to write this review and let us know your experience with our support team. We apologize that our resolution times are not meeting expectations, as our goal is always to resolve things promptly. Your customer success manager will be reaching out to you to chat further on this.
Excellent company to work with
Excellent company to work with. Great products, great software, great people.
3 mars 2022
Réponse de Volanté Systems
Evan, appreciate you taking the time to write us a review and thank you for the positive feedback. It's a joy working with you and your team and we look forward to many more years of continued partnership!
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