Voltacon Power Conversion Avis 370

TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great service and consultation before buying solar panels for my house in Spain . The export process was easy and the panels with a pack of Pylontech arrived in 7 days . They also helped with the cust... Voir plus

Noté 1 sur 5 étoiles

Delivered a damaged panel and then I spent weeks and weeks with many messages, calls and assurances trying to get it collected and taken away. Appalling customer service in the event of a problem.

Noté 5 sur 5 étoiles

The Team at Voltacon are the best, especially Andrie, who's patience and expertise is impeccable. Andrie guided me through the installation from start to finish. If your thinking of getting solar ins... Voir plus

Noté 5 sur 5 étoiles

Amazing company for all things power and solar, both at home and for our motorhome. Highly recommended, excellent communication, fast delivery and almost always have what you need in stock. Email repl... Voir plus

À propos de l'entreprise

  1. Société d'énergie solaire

Écrit par l'entreprise

Manufacturer of solar photovoltaics systems and Premium LED Lights since 2011. We design and develop small and medium scale energy systems for off grid electrification.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

370 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 50 % de ses avis négatifs

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Noté 5 sur 5 étoiles

Well done Voltacom

Over the past two years, I have been using a fully functional solar system powered by batteries from Voltacom.
Recently, I encountered an issue with the Solis inverter. I promptly contacted Stefanos at Voltacom, who arranged for an engineer to visit the following morning to diagnose the problem. The engineer identified that the inverter required replacement, which was promptly resolved.
The entire process was executed swiftly, and the system was restored to full operation. I am extremely satisfied with the service provided by Voltacom.
I highly recommend Voltacom to anyone considering installing a solar system. Additionally, I would like to highlight that their pricing is highly competitive, as I had previously consulted with other companies before choosing Voltacom.

6 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Terrible customer Service

Very first time using this company and ordered a Voltacon MicroInverter VMI 600W Grid 230Vac Single MPPT WIFI - G98 as the concept seemed good was surprised that when it arrived the box containing the unit was not sealed and had been opened and also damaged and the information sheet inside the box had a hole straight threw it which did not give me great confidence in the unit not being internally damaged and I contacted the company who advertized a no quible guarantee and their attitude was it was only the box and they were quite happy to have sent it out in that condition and couldnt see the problem i also gave them the option to replace it with a sealed unopened replacement,I have now requested a return and full refund If their customer service is like this now i can not imaging what it would be like in a few months time if the thing did go faulty Avoid

As an update this was an email I received this morning from voltacon
You are not Ok mate you need to check your way and to behave like an adult your behaviour is childish
Then
This is how it is packed we have reasonable prices and quality products

The inverter is top of the range and you will loose for not using it
Your choice please return the product and buy elsewhere

It's a shame or a blessing since I will no longer purchase the other Severn that I was planning to purchase

Really good customer service I would say and bear this in mind if you have any issues with this company I have bought products from all over the world and have never met a company with this sort of attitude towards their customers

11 juillet 2025
Avis spontané
Logo de Voltacon Power Conversion

Réponse de Voltacon Power Conversion

We checked your photos and we found that there is no damage on the product which is IP67 in solid aluminium case with stainless steel parts. The damage if we can call it a damage on the box does not affect the product. Anyway packing is used to protect the product and in your case this is what happened . Especially the micro inverters are extremely robust . The little signs on the box are really affecting you and to be honest I don’t see the reason of your 1 star review. You need to be reasonable and a bit wiser when you leave feedback

Noté 1 sur 5 étoiles

RED FLAG.....

I bought a system through from an installer from Voltacon. The batteries came with the wrong cables, the installer spoke to their helpline who suggested we use one of the other cables which we did. This damaged the BMS board. After months of wrangling they agreed to repair the batteries, but wanted us to pay £199 per battery, we reluctantly agreed to this just to get the system up and running after 8 months. They now say that the warrantee is void. They even requested (blackmailed) I remove a wholly truthful review before they would fix the batteries. So we now have a stalemate. I have a useless system and they have my batteries. I really would recommend using a more trustworthy company.
In reply, thank you for confirming the batteries have only had 2 charges, this somewhat proves my point that the system has never worked as the charges that were made were probably made before we received them. The system was installed be an experienced installer to your instruction following you suppling the wrong cables.

8 juillet 2025
Avis spontané
Logo de Voltacon Power Conversion

Réponse de Voltacon Power Conversion

You are not the buyer of the system however knowing your case you and your installer made serious technical mistakes and after 8 months you returned faulty batteries that did not manage to make more than 2 cycles . That means your batteries never been charged via the BMS of the inverter and you kept them depleted for very long time . Yes the warranty is voided and the repair/recovery is time consuming and costly £125 per battery .

Noté 4 sur 5 étoiles

Does what it says on the tin! Chargers my EV

There was a delay when with delivery but it came and that’s the main thing. Once wired the set up was pretty simple. My only issue is the app is very basic and feels like a beta version. I’ve no other EV charging apps to compare to it’s just the feel I got once I started using. Again it works and does the job so it’s far from the end of the world and would not stop me recommending.

29 mai 2025
Noté 5 sur 5 étoiles

Great to deal with.

Great company to buy from. Very communicative and following a slight issue with the courier, they worked quickly to resolve it. My 'go to' company for my off grid projects.

30 mai 2025

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