Vortexair Avis 1 828

TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Arrived as scheduled on time. Didn’t knock or ring door bell unfortunately. Parcel could have been stolen had I not gone looking after being advised of time of arrival. Packaging was protective,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was really sceptical about this product, after reading mixed reviews but everyone is different. I can only tell you what I feel and to me it does exactly what I bought it for , it soon warms the roo... Voir plus

Noté 3 sur 5 étoiles

Delivery was confusing as I was given an expected date that was confirmed by DX Live chat but didn't happen. Delivery was completed the following day. The fan is louder than expected even on a low set... Voir plus

Noté 5 sur 5 étoiles

The Vortex air fan is really good and is as advertised, it will make a huge difference to my bedroom in the winter. My only comment the instructions are fairly good bud the print is a little small f... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise d'électronique

Écrit par l'entreprise

Vortex Air is the UK’s bladeless fan specialist. Heating, cooling and purifying features. It’s available in 11 different colours to suit your unique home interior. 2 year warranty and arrives with UK next day delivery.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 23 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

I was a bit apprehensive in buying this…

I was a bit apprehensive in buying this voretex fan. I did however look at the comparison to the other major provider that starts with a D as our friends have one. This vortex air exceeds our expectations and is far superior to our friends dyson.

Overall, we’re extremely happy with our unit and highly recommend purchasing one or two to others.

26 avril 2026
Avis spontané
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Réponse de Vortexair

We appreciate your review and are pleased we met your expectations.

Noté 5 sur 5 étoiles

Vortex + fan/heater

Ordering, updates on delivery and delivery all good.
The fan is brilliant, would recommend 👍

25 avril 2026
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Réponse de Vortexair

We’re pleased you were happy with your purchase — thank you.

Noté 5 sur 5 étoiles

Quick prompt delivery

Quick prompt delivery. Appears to heat and cool well. Haven’t had to actually use it just yet.

23 avril 2026
Avis spontané
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Réponse de Vortexair

Thanks for the great review — much appreciated!

Noté 3 sur 5 étoiles

Too early to say

Too early to say. Why bother asking when only received 2 days ago, and weather not warm enough to warrant using it. Can I return for full refund on 3 months if not satisfied?

25 avril 2026
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Réponse de Vortexair

Hi Roy,
Thank you for your review. I trust you will be satisfied with the product once you have the chance to use it but please do let us know if you have any issues. We offer a 30-day returns period to our customers :)

Noté 5 sur 5 étoiles

Arrived very fast

Arrived very fast . Love the pink

21 avril 2026
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Réponse de Vortexair

Great to hear your order arrived quickly — thanks for your review!

Noté 5 sur 5 étoiles

Ordered my V

Ordered my V, it was delivered within 2 days. Easy to set up. Easy to operate. Does exactly as it says in the add. Brilliant piece of kit.

25 avril 2026
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Réponse de Vortexair

Thanks so much for the lovely review — it means a lot to us.

Noté 5 sur 5 étoiles

Very good quality and value the fan and…

Very good quality and value the fan and air purifier are bot excellent would highly recommend

25 avril 2026
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Réponse de Vortexair

Thanks so much for the lovely review — it means a lot to us.

Noté 4 sur 5 étoiles

It's ok

It's ok. It looks the part and blows cold and warm air.
Only had it 3 days so probably a bit too early to review, but so far it's ok.

25 avril 2026
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Réponse de Vortexair

Thank you for your feedback

Noté 5 sur 5 étoiles

I totally take back my negative review… 10/10!

I initially left a negative review due to a delivery charge issue, however I completely take back everything I had written.

The customer service, particularly from Mandy was above and beyond, I’ve never actually experienced a company with customer service as good as this.

The Pro Plus fan is really quiet, gives good airflow and is easy to tilt which in the bedroom is great as you can make sure the airflow is directed to you while you sleep. An equivalent from Dyson is almost twice the price and you’re really not getting more for it other than the name.

I would definitely buy again given the customer service I’ve experienced so far and for the quality and prices of the products.

I’m quite difficult to please and rarely leave positive reviews, properly not one of my better traits, however I feel Vortex Air definitely deserves a positive review in this case.

24 avril 2026
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Réponse de Vortexair

Thank you for your feedback David and I am so pleased that the Team could resolve the issues for you. Customer satisfaction means a lot to us.

Noté 1 sur 5 étoiles

Awful Service

Awful service, fan is not powerful enough. The return process is criminal I had to get the refund via my bank’s fraud service. Communication with the company very frustrating and lacking.

27/6/26 In response to your reply, no you did not refund my returned item, I had to get my bank involved to pull the money back, My return was delivered to you on 30/3/26 and I didn’t get my refund until 24/4/26 via the bank complaint process as you did not respond to my queries on the refund.

Thank you for your apology albeit via Trustpilot.

24 avril 2026
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Réponse de Vortexair

Hi Andrea, I am sorry to hear that you were unhappy with our return process. I can see that you were in contact with the team, who promptly replied to your emails and assisted you with your request to return. The refund was made by ourself as per our returns policy, once the return had been received and checked in our facility as per our returns procedure on our website.

Noté 2 sur 5 étoiles

Im sorry but fan isn't quite..

Im sorry but fan isn't quite... I bought on reviews and disappointed .. no I wouldn't recommend.. the fan i have is quiet but the company dont seem to do them anymore so thought this sounds good.. its expensive for a noisy bladeless fan..

21 avril 2026
Avis spontané
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Réponse de Vortexair

Hi Brenda, I am sorry that the fan is not working as expected, I can understand your disappointment and frustration. Please can you contact us with your order number on support@vortexcair.co.uk and we will be able to assist you with a resolution.

Noté 5 sur 5 étoiles

excellent product

like the product, well made and actually did what it was supposed to, very good heater and fan and very quite, only moan was next day delivery did not arrive on the Saturday. overall very impressed

20 avril 2026
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Réponse de Vortexair

Hi Andrew, Thank you for your feedback and we are happy to hear that you are pleased with your order. I can see that you placed your order on the Friday, and our delivery terms are free next working day delivery.
We do offer a premium paid delivery service for Saturday, however this was not selected by you at the checkout.
Apologies if this was not clear enough

Noté 5 sur 5 étoiles

good communication speaking to a real…

good communication speaking to a real person to sort my problem
web site could use a review especially the shopping basket.

22 avril 2026
Avis spontané
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Réponse de Vortexair

Thank you for your feedback, I will pass your comments to our website consultant.

Noté 5 sur 5 étoiles

Very good build quality

Very good build quality, warms the room up very quickly looks good to the eye. Excellent customer service. Very pleased with my purchase.

22 avril 2026
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Réponse de Vortexair

Thanks for the amazing review — we really appreciate your support

Noté 5 sur 5 étoiles

Brilliant water purifier

Just bought the water purifier/ kettle & am loving it. Had a slight blip setting up so called & was answered immediately & problem solved,even stayed on the phone to be sure it was resolved. No more plastic bottles to throw away,water at the temperature I want hot or cold & it looks smart too.

20 avril 2026
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Réponse de Vortexair

We’re glad the product was just what you were looking for

Noté 3 sur 5 étoiles

I am only going for 3 stars as I…

I am only going for 3 stars as I haven’t used it much, it all looks great slightly noisy on full power, but first impressions seems ok

21 avril 2026
Avis spontané
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Réponse de Vortexair

Hi Chris, Thank you for your feedback.
I am sorry to hear that the fan is noisy on full power. Please can you contact us with your order number on support@vortexair.co.uk and we will see how we can resolve your issue.

Noté 4 sur 5 étoiles

We have a large open plan living room…

We have a large open plan living room so on trying to warm it the fan struggled to get it up to temperature otherwise pleased with it.

20 avril 2026
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Réponse de Vortexair

Hi Lesley, thank you for your feedback.
We are glad to hear you are pleased overall.
In large open plan spaces, it can take longer for the fan to bring the room up to temperature, especially depending on insulation and layout.

Noté 5 sur 5 étoiles

Vortex Air Cleanse is a great product

I purchased two air cleanse Vortex fans for my sons who both suffer from hay fever. Occasionally they both work from home and the air cleanse product has helped them by making the environment much more pleasant.

23 mars 2026
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Réponse de Vortexair

Thanks for your feedback — great to know the item met your expectations

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