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OUR VISION Delivering the best VR equipment conveniently by preserving a professional and customer focused attitude to create lasting relationships with all our customers. OUR MISSION Bring humanity seamlessly into the future, by preserving our past, integrating VR into the presence, in order to elevate humanity to the next level of existence.
Royaume-Uni
3,2
12 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
5 m USB-C VR cable is not USB 3. Bought it for link gaming with the Quest 3S, but the received cable only works with USB 2 speeds despite it being marketed as USB 3. At least the cable works, albeit at dramatically lower specs than advertised.
I placed a £130 order with this company on 25th march and had a tracking update that "delivery failed, parcel being returned to sender at senders request". I have had no update or communication as to why this has happened or what is going to happen with the order.
I contacted their "help" email twice over 2 day and both days I got the response "we will verify the situation and get back to you" the same copy and pasted message with no further communication.
These were gifts for my partners birthday that is tomorrow and now I have nothing to give him.
I want a refund TODAY and if that doesn't come I will be initiating a chargeback with my bank and I have the proof that this parcel was sent back at the sender's request with no communication to me.
Réponse de Vortex Virtual Reality
Hello,
we are very sorry for the situation and the inconvenience you have experienced.
In cases where the courier is unable to deliver a parcel, it is automatically returned to the sender. The reason why your shipment was returned is still being investigated. Unfortunately, we did not receive any notification from the carrier about this situation, which is why we were unable to inform you earlier. We sincerely apologize for this.
Regarding refunds – our standard procedure is to process them once the parcel has physically returned to our warehouse. In your case, the parcel has not yet arrived back to us; however, understanding the urgency of the situation, we have made an exception and issued your refund in advance in order to provide you with the best possible resolution.
We hope this solution is satisfactory. If you consider the matter resolved, we would kindly ask you to update your review.
Kind regards,
VortexVR Team
Easy and no need to enter credit card info anywhere, especially if it is your first purchase you can just opt to COD (cash on delivery), just swipe your card and pay once the product reaches you and enjoy the product.
Réponse de Vortex Virtual Reality
Thank you for leaving us such a positive review. Customer satisfaction is our priority, and your feedback confirms our efforts – thank you once again, and we hope to see you again soon!
Product not working as it should, the custom service online is fast to answer. It the complaint department is totally useless and answer 1 time a week and I have been waiting for help for over a month soon. I have a very sad 9 year old boy that can’t use his Christmas gift properly but the safest part it that the custom services thru email is real shit and it feels like just scam
Réponse de Vortex Virtual Reality
Hello! We are very sorry about this situation. From what I can see, you should receive a response from the complaints department by 21/22 January. I hope everything has been resolved in the way you expected. We guarantee that we are not scammers, and we are very sorry that you feel this way. If there is anything else we can help with, please feel free to contact our customer service.
Réponse de Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us – thanks to it, we know we are on the right track :)
Best regards,
VortexVR team
works as said in the description. Was delivered fast, only in two days
Réponse de Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us – thanks to it, we know we are on the right track :)
Best regards,
VortexVR team
Réponse de Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us – thanks to it, we know we are on the right track :)
Best regards,
VortexVR team
Ordered the BOBOVR S3 Pro| Strap along with an additional battery, charging dock etc on 27th (just under €300) 5 days later there was no update on the tracking and had to chase. 19th February I got informed it was being sent back because of a failed delivery attempt. I work from home so always here and my contact details were provided but yet no phone call was received during this failed delivery attempt. They say they won't refund me until they receive the order. It is now 1st March and I am still without my money or order and it has been 10 days since anyone has had the decency to respond to any of my emails. How can a company be allowed to get a way with this. Over a month since I paid this company money with nothing to show for it.
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