Disappointing Experience. Made a booking online for a holiday home and paid. Only to be then told by the owner that the house had already been booked by someone else and in any case it only accommoda... Voir plus

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
really easy to use and search for the perfect holiday destination. I was able to filter down to specific requirements and then able to contact the owner through secure messaging within Vrbo. Once I b... Voir plus
Found the booking process really easy to use. I had also contacted the host with some pre booking queries and the response time was excellent.The only disappointment was when I booked, the transaction... Voir plus
The information provided on the Vrbo website was good, the booking process was smooth and the letting agents, Homerti, have been responsive and helpful. What more should one ask for ?
À propos de l'entreprise
- Location de vacances
- aussi dans
- Agence de location de maisons de vacances
- Agrégateur de voyages
- Maison de vacances
- Voyagiste
À propos de Vrbo
Écrit par l'entreprise
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. search where and when you want to travel
2. compare holiday homes, prices, amenities and reviews
3. book the entire home that fits your trip
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveller photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Coordonnées de contact
Etats-Unis
- 1-877-202-4291
- vrbo.com/en-gb
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very easy to book quick feed back off…
Very easy to book quick feed back off app and plenty of information about the area and the villa we have booked would definitely use again thank you
Informative and straight forward
Paying full amount
I was upset that it just popped up to pay the amount in full amount up front. So I felt necessary to take out cancellation insurance.
Hopefully there are other options available that I could use next time if need be.
You confirmed my booking then the…
You confirmed my booking then the following day the host messaged to say the website wasn’t working and the apartment was no longer available
To book with VRBO is pretty straight…
To book with VRBO is pretty straight forward, no problems very easy to book.
Smooth booking experience
Very straightforward to make my booking. It was good that there was a message box for me to add detail to send to the host.
A very easy booking experience was had.
A very easy booking experience was had.
Great communication during the booking part and afterwards with the host.
payment system did not link up with the…
payment system did not link up with the cottage owner so booking was cancelled although VRBO app still showed it as booked.
Now have to find somewhere else at very short notice
Good search facility
Good search facility
Slight delay when booking and paying as villa suddenly showed as dates but available but persevered and worked
Easy to navigat
Easy to navigat. I have searched it out before and the dates were saved.
Booked with Vrbo several times always…
Booked with Vrbo several times always easy and good accommodation
Extremely easy to book
Extremely easy to book - lots of photos and information to make our decision easy
The location is great
The location is great, the unit was very clean, and the host was very responsive.
Always a smooth booking process
Always a smooth booking process. I have no complaints whatsoever.
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Could be a fraud on the website?
Hi, I gave just 1 star for my first experience. I was looking at the website options to book a flat in Italy. I saw on vrbo.com 3 the same flats from 3 different people with 3 different prices, which sounded like a fraud. I left the question under one of the offers and added links to 2 other options. According to the website rules, I should receive their reply within 24 hours. At least 1 week has passed, but I have not received any response from the website team.

Réponse de Vrbo
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.