Rude service and they don’t take any insurance which these days should keep small businesses open lol ok I called and inquired since I had huge purchase a couple of yrs ago girl on phone was short and... Voir plus
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Rude service and they don’t take any insurance which these days should keep small businesses open lol ok I called and inquired since I had huge purchase a couple of yrs ago girl on phone was short and... Voir plus
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I email Mike Demasi owner emails after 2 weeks just checking in. Mike says quote he lost track of order he does not have frame maybe another week the 1-1/2 to make lens Been 3 weeks email Mike tellin... Voir plus
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I found VS EYEWEAR had THE BEST price around for the very specific brand of frames I've loved for years. I had a little issue purchasing them, but Mike was incredibly quick to help me out and even fix... Voir plus
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Well-made pair of glasses and overall excellent experience! It's clear that these glasses were made with a high level of care and competency. Thank you VS Eyewear! I've had several disappointing... Voir plus
L'entreprise a répondu
VS Eyewear prides itself in providing high-quality products to its customers as well as providing excellent customer service. VS Eyewear is an international leader in eyeglass sales and we offer a huge selection of brands at prices that can't be beat. As an authorized dealer of major industrial, designer and brand name eyewear, we guarantee that our optical products are high-quality, authentic, and are backed by a full manufacturer's warranty.
26 Broadway, 18013, Bangor, Etats-Unis
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Great quality product, and the wait time wasn't bad for prescription goggles!
Safety glasses I ordered are perfect! Very happy and will buy again
Much of this is edited from an earlier version.
Tried sending an email, but their email inboxes must not work or are not checked, so I called customer service. At first the returns "specialist" would not allow me to return my pair (because they're prescription), so I had to remind him of the policy stated on the site. Told me they would need to charge a $20 restocking fee.
I complied with all instructions. Shipped the glasses back, indicated my desired exchange pair on the original packing slip, received confirmation my return was delivered.
That was two weeks ago. There has been no follow-up on their part. I will calmly call again on Monday. If I cannot resolve this I guess I'll write it off in my taxes as a $150 gift/donation.
**Update**
After I uploaded this first review the team did reach out to let me know there were supplier issues which caused the delay. I received my replacement pair about 2 weeks later and have been satisfied with it since then.
I admit I did not feel great about not being told earlier about what was going on with my replacement order, but afterward my heart softened and I bumped up my score.
One last note: I never received any refund, and I admittedly am not owed one, because that is the stated policy for prescription returns.

Réponse de VS Eyewear
The frame was so small that my husband could not wear them. It appeared to be for a child. I wasted $300.00 on this purchase. If you decide to make an order from this company, please talk to a customer service representative and do not complete the order over the internet.

Réponse de VS Eyewear
Pros - the frames are very good, where I work we build semi trailers. So I cut grind and drill a lot of metal. The frames wrap around my face which makes them close enough to prevent any metal fragments from getting to my eyes. I have worn them to work for a week now and have no scratches in the lens yet. We made a mistake on the prescription when ordering them, but thankfully this company corrected the mistake. So I trust and recommend this company to do fare honest business.
Con - the lenses took a couple of days getting used to, they seem to have a very narrow point of view, and the lenses seem to magnify everything and that made everything seem a little distorted at a distance. But I had no problems reading my tape measure whatsoever,
Bottom line - I paid a fair price for a quality pair of prescription safety glasses

Réponse de VS Eyewear
I am very happy with my purchase. It arrived here even earlier then expected. I would certainly buy from them in the future .

Réponse de VS Eyewear
I am very happy with my clip on sun glasses. I have looked for a long time to find the shape of my glasses and could never find any, until these. Thank you.

Réponse de VS Eyewear
Ordering was easy, the price was reasonable and I got my safety glasses quickly. Overall a good experience

Réponse de VS Eyewear
the order sheet sheet very easy to understand

Réponse de VS Eyewear
The products which we ordered were delivered reasonable quickly. They preform excellently. We are very pleased.

Réponse de VS Eyewear
Ordering was very easy, and delivery was very prompt. The clip-on sunglasses are a very good quality. I recommend VS Eyewear.

Réponse de VS Eyewear
Well-made pair of glasses and overall excellent experience! It's clear that these glasses were made with a high level of care and competency. Thank you VS Eyewear!
I've had several disappointing experiences with other online eyewear sellers, and guess what folks - I will no longer do business with those other shops. It really is an easy formula: make beautifully crafted, accurate glasses, stand behind your product, and I'll definitely keep coming back to purchase more (and maybe even splurge a bit). Thank you and I highly recommend VS Eyewear!

Réponse de VS Eyewear
I have ordered from VS Eyeware several times and the order gets taken care of right away. I have large glasses and VS had what I needed. I love the flip up's since I'm in and out of the sun all day, it saves me taking the sunglasses off and loosing them.

Réponse de VS Eyewear
First time with a mail order prescription. Not being familiar with the sizing, I ordered the wrong size frame. They turned out to be huge on my above average head size for a 6'2", 180 lb male. Owner did a nice job of responding and offered a credit on the frame, but felt it wasn't worth going through the process. I take responsibility for ordering the wrong size and will take it as a loss. The massive frame for this model looks ridiculous when I wear, but not worth going through the return process. Prescrip is okay, but lesson learned on determining the correct size. I should have been pro-active and asked more questions. Check your measurements prior to ordering.

Réponse de VS Eyewear

Réponse de VS Eyewear
Staff was very nice and helpful. They answered all of my questions. Shipping was promt. Will purchase from them again.
Thanks,
Clint.

Réponse de VS Eyewear
Prompt response to email inquiries. I have two Wiley X made with a prescription via mail order. They were done well.

Réponse de VS Eyewear
The order took more than 3 weeks to be procesed.
When i contacted them they told that one of my products was discontinues and they made the redund inmediatly, but i had to wait those weeks

Réponse de VS Eyewear
Huge selection of awesome prescription safety glasses, along with great sales throughout the year. I have purchased from them a few times, and have become especially fond of the Wiley X brand they sell. It’s easy to order on line, and they always deliver a high quality product.

Réponse de VS Eyewear
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