Vusevapor Avis 426

1 pod lasts about 3-4 hours of moderate usage . TOTAL WASTE OF MONEY !!!! Shame on you RJR for out sourcing this to BAT in the UK , calling it YOUR product . And , that's if the pod works at all full right out of the box ... WAyyyyyyy OVER PRICED as well ..

I’ve complained to the company scam book, pissed consumer the BBB etc…numerous times about nasty pods over the years after a lot of research here’s what I’ve learned and why it’s fallen on deaf ears.
Forty three percent of the purchase is state & federal taxes (more than tobacco 37%)the more we spend the more taxes are collected it’s one of the few things both sides actually agree on they think we’re to stupid to see.

I live in Germany, no matter what I do to correct my address and mobile number it’s throwing me back unable to order. Will go to GLO now

Zero stars!! This is the most faulty product I've ever used in my life! I want to sue this company! I've been using this POS product for 5 years & I've been flushing my hard earned money down the toilet the whole time! The pods are always leaking straight out of the package or stop working halfway through or they taste burnt. The charger pens never work right either and often make the pods stop working too. I just bought a brand new pen and charger and it doesn't work at all and it killed the brand new pods and now of my other pens will charge!! I have hundreds of half used, broken pods. F U, RJ Reynolds! I'VE SUPPORTED YOUR BUSINESS FOR DECADES! But I'm going to sue you and I'm finally switching to a different company!

I have been a loyal monthly subscriber on vuse.com for nearly three years, but my recent experience has been extremely frustrating and disappointing. After receiving defective pods, I promptly submitted all required documentation as requested. Despite this, and multiple assurances that my case was being “closely followed up on,” it has now been over a week with no response or resolution.

This lack of communication and accountability is part of a recurring pattern I’ve experienced with Vuse’s customer service team. I have effectively lost money on a faulty product and have been left without any meaningful update, reimbursement, or replacement.

This situation does not reflect the level of service I expect from a reputable company. I am now escalating my complaint and demand immediate action to resolve this issue.

Vuse needs to take responsibility and provide timely, effective support to its customers.

Bought these a couple times and gave them a go because they don’t add the other “harmful additives” in other vapes, the thing is, the taste is just so diluted and watered down, that flavour just isn’t there at all, I’ve tried the strawberry and blueberry and even bought new ones just to check they weren’t duds, but yeah they really aren’t good, very weak and bland taste, we really need slightly stronger and juicier tasting pulls/drags to be able to pull the punches otherwise nobody is going to buy them and even those that do, won’t return to buy more. Big shame, hopefully they’ll rectify this as I like they’re pledge but it just tastes so bad

DON’T BOTHER ORDERING FROM VUSE. THEY WILL TAKE YOUR MONEY BUT YOU WILL FIGHT TO GET IT BACK IF YOU HAVE ANY ISSUES WITH YOUR ORDER!!!! On the 28th of May 2025, I placed an order with Vuse for 20 Pods and 2 Vuse starter packs to preparation for an overseas trip that I was set to leave for 10 days later. This left more than enough time for Vuse to deliver my order within their 1-3 working days for shipping. While planning my trip, I noticed my order hadn't arrived and contacted Vuse on 5th June. I then tried to contact Vuse but when you call their number on the website, it goes through to BAT who don’t deal with the Vuse private online orders. The most they can do is take your details and get someone to call. The only good service I received was a quick phone call back from the service/ Vuse department. I was then informed that part of my order was out of stock, and it will be delivered when it comes back into stock. I advised that I was not notified of this and would prefer a refund because I needed the items by the next day the latest which they weren’t able to facilitate for even part of the order. They advised they will be in contact via email to get my banking details to process a refund. I told them I need the money asap as I now needed to go purchase the items from a physical store. By the end of that same day, I still didn’t receive an email requesting my banking details. The next day I received an email just confirming that my order was cancelled and I will receive another email requesting my banking details soon. As I had to plan and travel, I couldn’t focus on it for a few days. On the 10th June, I emailed them again WITH my banking details and NO response. Closer to the end of my time away I emailed them, this was the 20th June, 2 weeks after the first interaction. No response. I had other commitments to focus on upon my return and emailed again the 1st July. Again, no response. I only received an email on the 2nd July requesting my banking details which I had already sent them more than 3 weeks prior. In that email, while requesting my banking details, they also make it very clear that if I don’t respond in 5 days, I would need to start the refund process again (funny how they request we work on their time but keep customers waiting). I responded within 24 hours with my own timeline of 24 hours to make payment otherwise I will take further action, which of course didn’t happen. I REFUSE TO ACCEPT THIS CUSTOMER SERVICE OR LACK THERE OF AND NOR SHOULD ANYONE ELSE! THEY ARE QUICK TO TAKE YORU MONEY BUT WILL HANG ONTO FOR AS LONG AS IT SUITS THEM!!!!!!!!

By a new box of 2.4 pods, all 4 pods are brown and taste spoiled. I'm about to go back to cigarettes this is ridiculous and when I try to get someone to make this right you get the old run around. Their quality control sucks or is non existent

Don't waste ur money there aload of shit I'm surprised the shops even sell this brand because they taste like shit litterly so don't even bother I don't no why there is even one good rewiwe on here it's taking the piss tbh.

I can't believe, how ill they have made me, the new pods Golden tobacco

Worse and worse...
I have been vaping golden tobacco since two years and i can say the quality is getting worse and worse over the time. All pods tastes different, some tastes burned, some leaking, some doesn't taste at all and some are clogged, you draw as hard as you can to get some vape and the pen gets hot after a couple of puffs. One out of 10 pods is enjoyable.
Right now on the shelf there is the lot manufactured august 24, the worse lot ever! Every time a new lot is coming out i hope for some improvement, hope they will bring back the quality of few years ago but in stead it gets worse and worse.
They advertise them self as number 1 vaping brand.....

Customer service was good, but the product stinks, unless you like drinking vape juice. I bought two pens and they both started leaking the juice directly into my mouth, which is a deeply unpleasant experience. Cartridges frequently broken and leaking in their packaging. Awful.

They just don't get it. Listen..rj reynolds..people don't want to smoke cigarettes anymore. A vape is not a cigarette and shouldn't taste or resemble one. It is in fact an entire new industry. You are trying desperately to intertwine yourself with the vape Industy but you don't belong. You killed so many people and jeopardized so many humans health along with their animals and loved ones your ride is over. VUSE SUCKS A**. TASTES TERRIBLE. Please retire and go away you are the past &vape is the future. Let the vape companies have their run. They are getting it right and taste delicious to boot. You have stolen the last of my cash you theiving murderers.

I was using electronic device motives and they decided to discontinue that brand so went on to Vuse at first were great but Iv brought 2 new ones and they don’t seem to last long after charging .
Why

New flavours in the uk taste disgusting 🤢 and the new pods leak!

This product is totally inconsistent in taste and color. Buyers beware. This product is made in Indonesia, not America. Nicotine itself is not addictive, it is the additives manufactured into the product. Just read the package. I have come to the end of my relationship with R.J. Reynolds. R.J. you have cheated me for the last time. I know I'll never be reimbursed for the money I've spent on your inconsistent product. All I can say is tariffs and DOGE. I'm not thinking the best thoughts about you or your company.

The VuseGo vapes are horrid. I bought 2 in the past 3 days because after half a pod is used, the coil burns and it becomes unsmokable. Don't buy it, waste of money

Save yourself the money and go for something else taste is non existent coils are gank 2 hits of awful flavour and your vaping burnt cotton

Poor quality vape. Never buy this , waste of money

Please bring back the old disposable units!! Nothing but problems with the new ones 😞