VUSH Avis 

Product broke a couple weeks outside of warranty period and was ignored until being told they could not do anything. Customer service was terrible, every email took ages to get a reply to. The product itself is expensive for what it is especially when you consider how short the warranty period is and how easily it breaks. Wouldn’t shop here if you are looking for any sort of customer satisfaction

Reply from VUSH, from my Warranty enquiry, was within 24hrs. Not only that in 'good will' they honoured a Warranty replacement 2 months after expiry.

Quick delivery, what an invention 😍

Vush advertises quick shipping, but it is over 2 weeks since I ordered and my package has not even left the warehouse yet.
I have contacted them twice. The first response I got was non committal and did not provide a solution to my issue. They have since stopped responding to my emails.

I wouldn't waste your time. Order from somewhere else.

I’ve bought from this company twice. The first time I purchased the empress 2. I had it for a while but the suction and pressure was weak. I thought there was an issue with the product so I tried to get an exchange. They told me that wasn’t possible. The device stopped working one day. The light comes on when charging but it never turns on. I only ever used the product a few times and had it for just over a year. In September of 2023 I decided to give this company another chance. I purchased a combo set and I’ve only used it a couple of times and now it light up while on charger but it doesn’t turn on. Idk what to do but for the price I’ve paid I expected them to operate better. I’ve purchased cheaper toys from Amazon that are still working so I don’t recommend this company.

It was not what I thought it was. It is not a very strong vibrator.

I wanted to love this but it failed miserably. My old battery operated toy is better and was a fraction of the cost of this one…

Their products are great. They last and most importantly they deliver on their promise. We just bought some toys to use a couple and cannot wait to try them out. From now on all my toys will be purchase from Vush.

Fantastic product. Well packaged. Fast discreet delivery, looks, feels, works great and made my wife very happy.

There was a minor mistake with the delivery of my order so I emailed them and they resolved it within 24 hours. Amazing customer service, I had a great experience shopping with them! Their products are of an extremely high quality as well. Highly recommend Vush!!!

It still hasn’t arrived and it’s been over two weeks. My friends arrived in two days.

I wasn’t told that I would have to pay a custom fee and was surprised with a $46,95 bill for a $69,00 purchase.

They were prompt and offered a replacement immediately when I sent a video of my non working product. I wasn't expecting it and they went above and beyond to help!

Great customer service! My item stopped working after a week and they replaced it in no time at all!!

It has been almost 2 weeks and I have not received my order. When I reached out to customer service they were very unhelpful and just said “it shows it sent.” They never responded to my follow ups.

A fab company to deal with. Excellent customer service. Packaged beautifully on the inside and discreetly on the outside. Would happily purchase from again.

The egg and small vibrator are nice. The clit one is awkward to use. The happy vibe is a little uncomfortable.

They well exceeded my expectations! Customer service was some of the best I’ve experienced when I had questions and in regards to assisting me, also my “products” arrived extremely quickly. Would 100% shop here again

I purchased the empress 2 and the gloss bullet in January of 2022. The empress was fab , until it started going off in my drawer at random times and I couldn't get it to switch off. Once it finally died I tried charging it and it wouldn't charge anymore. Its been sat in my drawer unused for over 6 months now and I was told it was out of warranty and couldn't be replaced when I contacted Vush. Today , I'm really disappointed to find that the bullet has now done the same thing. No longer holds a charge and no longer switches on. I know I won't be able to have it replaced as it's well out of warranty. I came onto to trust pilot to see if there were any similar accounts and there seems to be a lot with similar issues. These products are great when they're working , but are not cheap. So to have them break already is really disappointing. I purchased the Nelly back in March and it seems to be working fine at the moment. But I'm worried this will break too. As a company I think you really need to look into what's happening repeatedly with your products and offer longer warranty periods please.