Review is for Paul customer care. Excellent service, great communication and professional throughout. Paul is an asset to the company. It’s very hard to come by good old fashioned customer service the... Voir plus
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À propos de l'entreprise
À propos de Wain Homes
Écrit par l'entreprise
WELCOME to WAIN HOMES
Welcome to Wain Homes, a trusted UK housebuilder with over 50 years of experience creating places people are proud to call home. Part of the Wain Group, established in 1972, we’ve grown from our roots in the North West into a leading regional developer, building thoughtfully designed homes across the North West, Midlands and South West.
HOMES DESIGNED AROUND REAL LIFE
At Wain Homes, we believe a home should do more than look good – it should work effortlessly for the way you live. That’s why every home we build is designed with everyday living in mind, from the flow of the layout to the little details that make a big difference. Whether it’s a first home, a place to grow as a family, or somewhere to slow down and enjoy life, we create homes that feel right from the moment you walk through the door.
BUILDING COMMUNITIES, NOT JUST HOMES
We don’t just build homes – we create communities. Our developments are carefully chosen and designed to offer well-connected locations, green spaces, and a real sense of neighbourhood. It’s about creating places where people can put down roots, connect with others, and truly feel at home.
QUALITY YOU CAN TRUST
With decades of experience behind us, we’re committed to delivering homes you can rely on. From high-quality materials to modern, energy-efficient design, every decision is made with long-term comfort and value in mind. We continue to embrace sustainable building practices and forward-thinking technologies to ensure our homes are ready for the future.
A CUSTOMER FIRST EXPERIENCE
Buying a new home is a big moment, and we’re here to support you every step of the way. From your first enquiry through to moving in and beyond, our team is focused on making the process straightforward and enjoyable.
• Local sales teams at each development
• Dedicated customer care and after-sales support
• Online, phone, and email contact options
Find Your Place with Wain Homes
With developments across the West of England and a range of homes to suit different lifestyles, it’s never been easier to find a home that truly fits. Wain Homes. Find your kind of perfect.
FIND YOUR KIND OF PERFECT ALL-INCLUSIVE SPECIFICATION
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Computer generated images (including interior images) are representative and used for illustrative purposes only. This means specifications shown here may be different to those on a specific plot or development or may include optional upgrades subject to additional costs. Please speak to a Sales Executive for further details of the exact specification available on the homes at this development and the options available to you. Prices and details correct at time of broadcast.
The details matter, that's why they're all included!
Écrit par l'entreprise
- All-inclusive specification*
- We don’t believe in surprise extras. What you see is what you get; flooring throughout, integrated appliances, fitted wardrobes, choice of kitchen finishes, and so much more as standard included in the price*. Our homes are ready when you are, with flexible spaces, spacious gardens, and the latest energy-efficient tech. It’s everything you need to feel right at home, from the moment you turn the key. *Available at selected developments on selected plots only. See website for full details.
Warranties & Guaranties
You're covered!
A new Wain home comes with a 10-year warranty, the first two years of which are covered directly by Wain Homes. This covers you against any defects and your warranty provider’s homeowner booklet will tell you what to expect from your new home.
Coordonnées de contact
Fontwell House, Trident Business Park, Birchwood, WA3 6BX, Warrington, Royaume-Uni
- 01925885400
- marketing@wainhomes.co.uk
- wainhomes.co.uk
Find your kind of perfect
4,4
Excellent
2 k avis
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Karen made it possible and was really…
Karen made it possible and was really great. Shame presentation of house was vv poor multiple obvious snags and not clean. Note we have bought many new builds and yours is close to last for initial presenation
21 août 2026
Réponse de Wain Homes
Hi Robert, thank you for taking the time to leave your feedback. We're delighted to hear that the team made the buying process possible and provided great support throughout your journey. We're sorry to learn that the presentation of your new home did not meet your expectations on handover. We understand how important those first impressions are, particularly when purchasing a new build home, and it's disappointing to hear that the property was not presented to the standard you expected. Your comments have been shared with the relevant team so we can continue to improve the quality of our home handovers and customer experience. We appreciate your honest feedback and thank you for choosing Wain Homes. We wish you many happy years in your new home!
Highly recommended
Been in my new wainhomes house for 8 months and I couldn’t recommend them enough as a builder! The buying process has been enjoyable, quick and easy. The quality of the house is exceptional with minimal issues. The Site manager Chris at The Lawns site and Dan have been great, and always very helpful.
20 août 2026
Avis spontané
Réponse de Wain Homes
Hi Hannah, thank you for taking the time to leave such a lovely review. We're so pleased to hear that you're enjoying your new home after eight months and that the buying process felt quick, easy and enjoyable. It's also great to know you're happy with the quality of your home. We're especially grateful for your kind words about the team at The Lawns. Knowing they've been helpful and supportive throughout your journey means a lot to us. Thank you for recommending Wain Homes. We hope you continue to make many happy memories in your new home!
The Lawns
Having moved in to The Lawns, we experienced a number of snags and issues that we felt really rocked our faith in the process and in Wain Homes as a company. Dan and all of the contractors that he sent our way have helped to restore our faith. Nothing has been too much trouble, and it feels like he and the team on site have fought our corner the whole way. Our 5 stars is very much for Dan and the trades who addressed our snags so well, not for the whole process.
19 août 2026
Avis spontané
Réponse de Wain Homes
Hi David, thank you for taking the time to leave this review. We're delighted to hear that the team at The Lawns were able to provide the support and reassurance you needed. Buying a new home is a big milestone, and it's great to know that the team were always on hand to help, keep things moving and make sure your concerns were addressed. Your feedback means a lot, and we'll be sure to share your kind comments with the team. We hope you're now settled in and enjoying your new home at The Lawns!
Wain Homes are liars
Wain Homes are liars, we wanted to give 0 stars, but that option is not available. Our new build home is on the Wain Homes Kingsland development in Westward Ho! Devon. We took ownership in October 2023 based on their 5 star quality and service promise on their own website. Our house has not been built to the drawings and is plagued with structural issues including:
deflection of the flange on the RSJ above the garage door causing the stonework above to crack
joists that are out of level causing floors to be out of level
an ijoist has been put in the wrong place and then cut to accommodate a waste pipe
the structural engineer who designed the joist plan recommended 2 new joists be fitted, but Wain Homes ignored this
holes for pipes have been drilled in the ijoists which are too big or in the wrong place
the structural flooring has not been fitted to the manufacturers specification
weepholes are either missing or clogged with render
the bay window has not been constructed to the drawings
The following issues have been corrected by Wain Homes, but only after continual battles with the site and regional management teams, and our persistence: the uneven floor in the bathroom where the shower doors would not stay open, the staircase fitted incorrectly with a gap at the bottom which was a health and safety issue, and the ply layer under the flooring in the bathrooms was not originally fitted.
The numerous attempts to repair the front door failed and in the end we fixed it ourselves.
These are just a few of the major issues we have had, and we have numerous other complaints regarding poor finishing, that have just been denied or ignored by them. Some other snagging issues have been corrected by them, but often with proposed cheaper alternatives or bodge jobs that don't address the root of the problem.
We believe that if proper inspections by the Wain Homes management team and the NHBC had been carried out during construction, that most of these issues would not exist.
We have been told repeatedly that the issues we raise are within industry tolerances, have been inspected and passed by the NHBC and comply with regulation. However the fact remains that the quality promised by Wain Homes has not been completed or managed during the construction of our home. The NHBC have told us that their job is to help the builders achieve the standards rather than be clerk of the works. They will only get involved if something breaks or falls down, and we believe the warranty provided by them, which we assumed was there to protect us as homebuyers, isn't worth the paper it's written on.
I worked in the construction industry for 40 years and have knowledge of building procedures, unlike so many new home buyers who will be unaware of these types of issues. The potential financial loss when we come to sell our house is enormous, as any faults have to be declared by the seller, and are also likely to be identified during the buyers structural survey. The emotional stress caused by the continual fight to get things done, the upheaval of moving furnishings etc, and not being able to carry on our normal lives is unmeasurable.
Whenever jobs are planned or finished there is no follow up from Wain Homes to ensure things have been corrected properly. We have to wait for replies from customer care, and have contractors coming to inspect and assess when that has already been done by someone else. All this leads to delays and excuses from Wain Homes. We have asked in numerous emails for members of Wain Homes senior management, including the managing director in the South West, Steve Goldsworthy, to visit us and see for themselves the shoddy workmanship in our house, but they never respond. Steve Goldsworthy promised us he would oversee the progress on our house personally, but we have seen no evidence of that.
If you are considering buying a property from Wain Homes, ensure you pay the deposit with a credit card, as this will help you financialy when things go wrong. We would also recommend you employ a professional snagger to inspect your house before you move in, this will save you a lot of heartache. Always communicate with them by email and take photos whenever possible, so that you have evidence when it is required. You are welcome to come and visit our property to see the poor quality before you make your decision, call us on 07584 649569 to make an appointment.
19 août 2026
Avis spontané
Réponse de Wain Homes
Hi Rebecca, thank you for sharing your review. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. We hope to hear from you soon. Kind regards, Wain Homes.
Update 21st August:
Hi Rebecca, thank you for taking the time to share your feedback. We're very sorry to read about your experience and the impact these issues have had on you since moving into your home at Kingsland.
We appreciate that you have raised several concerns regarding your property. Since completion, we have remained in regular contact with you and have been actively managing and addressing the reported defects, with a number of works already completed. We recognise that this process has not always met your expectations, and we understand the frustration this has caused.
Where there have been differences of opinion regarding the most appropriate remedial solution, we have sought to explain our proposed approach and, on previous occasions, have advised that an independent review could be pursued through the relevant warranty and consumer protection channels. We remain committed to working constructively towards the resolution of any outstanding matters.
We take all customer feedback seriously and are disappointed that you feel unsupported. Our Customer Care team will continue to work with you to review any remaining concerns and progress agreed actions where appropriate.
Writing a review for the Lawns
Writing a review for the Lawns, Broughton. From the minute I put down my deposit the sales team, (Karen) and the site team (“Dan the man” and Chris) have been excellent. Their friendly yet professional approach and genuine thought and care about ensuring everything including any snags have been handled promptly and with follow up. It’s not an easy job but they carry a smile and are never too busy to help. It’s who you employ that makes a company great and this is why I’ve had such an amazing experience. Not all builders are like this. Thanks so much guys!!
18 août 2026
Avis spontané
Réponse de Wain Homes
Hi Nicola, thank you for taking the time to leave such a lovely review. We're delighted to hear that you've had such a positive experience at The Lawns. From reserving your home through to moving in, it's great to know that both our sales and site teams have provided the friendly, professional support you deserve. We're especially pleased to hear that any questions or snagging items were dealt with promptly and kept on top of throughout the process. We truly appreciate your kind words about the team. Creating a great customer experience is something we work hard to achieve, so it's fantastic to hear that their care, dedication and willingness to help made such a difference during your homebuying journey. Thank you for choosing Wain Homes. We wish you many happy years in your new home!
I can't thank wain homes enough for the…
I can't thank wain homes enough for the way they have/ are looking after me with moving into my lovely new home..
Especially Chris site manager and Dan the man.. Both great guys. They are both so approachable, knowledgeable, and helpful. Nothing is too much trouble..
Always there to help with any queries..
Thank you Wain homes for making a stressful move so much easier for me..
24 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Linda, thank you for your wonderful review. We're delighted to hear that you're enjoying your new home at The Lawns and that the team has helped make your move a positive experience. It's especially great to know that our site team have been approachable, knowledgeable and always on hand to help with any questions along the way. Moving home can be stressful, so we're pleased they were able to provide the support and reassurance you needed throughout the process. Thank you for choosing Wain Homes and for taking the time to share your experience. We wish you many happy years in your new home!
New home and supportive site agents
Me and my partner have recently purchased our new home and the site team of Dan and Chris have been absolutely fantastic I couldn’t recommend them enough Dan was so supportive and helpful with helping us out getting all defects sorted in a swift manner , down to earth fella who has really been helpful for us as we are settled into our new home ⭐️
18 août 2026
Avis spontané
Réponse de Wain Homes
Hi Aaron, thank you for taking the time to leave such a lovely review. We're delighted to hear that you're enjoying your new home at The Lawns and that the team has helped make your homebuying journey a positive one. It's great to know that the team has been supportive, approachable and proactive in resolving any items you've raised, ensuring defects were addressed quickly and efficiently. We understand how important this stage is when settling into a new home, so we're pleased their dedication and customer care made a real difference to your experience. Thank you again for your recommendation and for choosing Wain Homes. We wish you and your partner many happy years in your new home!
Aftercare by the technician Gary much appreciated.
We have had a number of problems with our new house in Stalmine and have found Gary to be extremely helpful and reliable in providing the correctional expertise needed. All remedial work is of high standard and the rooms left very clean.
Thanks Gary
17 août 2026
Avis spontané
Réponse de Wain Homes
Hi Janette, thank you for taking the time to share your experience. We're sorry to hear you've encountered some issues with your new home, but we're delighted to know that our North West Customer Care team has been able to support you throughout the process. It's great to hear that the remedial work has been completed to a high standard and that the team has been helpful, reliable, and respectful of your home, leaving everything clean and tidy after each visit. We really appreciate your feedback and thank you for choosing Wain Homes. We hope you enjoy many happy years in your new home at Linley Grange!
Dealing with issues
I understand that dealing with people in their new homes with their expectations can come with various degrees of issues can be very difficult. However Jon excelled with his communication, calmness and speed of resolve. Wain Homes should be extremely pleased to have him as their customer care front of house
17 août 2026
Avis spontané
Réponse de Wain Homes
Hi Martin, thank you for taking the time to leave this review. We're delighted to hear that you had such a positive experience with our Customer Care team. We understand that moving into a new home can sometimes bring questions or issues that need attention, so it's great to know that the team provided clear communication, remained calm and professional, and resolved matters quickly and efficiently. Your feedback means a lot to us, and we're committed to delivering excellent customer service and aftercare to all Wain Homes homeowners. Thank you again for your kind words and for choosing Wain Homes. We wish you many happy years in your new home!
Appalling customer service and ignored NHBC findings
I am the current owner of a property built by Wain Homes (North West), which is still within its NHBC warranty period. Unfortunately, dealing with their customer service regarding build defects has been extremely frustrating.
When an urgent drainage blockage occurred at our property, I immediately emailed their customer care team. Due to the total lack of urgent response, we were forced to pay £180 out of our own pocket for an independent contractor to clear the blockage immediately.
What makes it worse is their logic for refusing reimbursement: Wain Homes claimed that because our neighbours did not file a formal complaint, they would not compensate us. In reality, our neighbours experienced the exact same issue and even contacted United Utilities—who confirmed that the drainage system has not yet been adopted and remains 100% the responsibility of the developer!
Even after independent findings from the NHBC confirmed the defect, Wain Homes continued to delay, make absurd excuses, and dodge responsibility. Communication has been appalling—emails went ignored unless chased via alternative contacts.
Instead of rectifying their build defects, they have left us with no choice but to pursue the matter through the Small Claims Court to recover our costs.
Prospective buyers and homeowners should beware: Wain Homes’ willingness to stand by their build quality and rectify genuine defects—even when confirmed by the NHBC—is remarkably disappointing.
Update (17 August 2026)
Thank you for your response. Our formal court claim reference is N7QZ42N9. We spent months attempting to resolve this directly with your regional customer care team, only to be met with constant delays and refusal of reimbursement.
We prefer to settle this amicably without taking up court time. If Wain Homes is genuinely willing to resolve this issue, please contact us directly or arrange a full reimbursement of the £180 emergency clearing cost plus the court claim fee (£35). Once payment is received, we will immediately discontinue the court proceedings.
FINAL UPDATE :
I am writing this official update as the husband of Covie, the homeowner.
We have made the decision to discontinue Court Claim N7QZ42N9 and not pursue this matter further through the legal system.
I want to make it absolute clear: We are not backing down because we lack evidence or because Wain Homes is in the right. We stepped forward and took legal action initially because of your company’s persistent failure to handle a clear emergency blockage on an unadopted shared drain, and your unreasonable refusal to reimburse a legitimate emergency expenditure.
However, life has thrown an unexpected challenge at our family. My wife has recently been diagnosed with cancer and is currently undergoing chemotherapy. As her primary carer, my absolute priority, energy, and time must be dedicated entirely to supporting her through her treatment and recovery.
Fighting a multi-million-pound developer over £180—despite having every piece of supporting evidence—is no longer worth a single second of the time I need to spend caring for my wife.
We leave this review as a truthful record of our experience. Potential buyers can see for themselves how Wain Homes treats its customers during an emergency, and how much value they truly place on customer care and human compassion.
16 août 2026
Avis spontané
Réponse de Wain Homes
Hi Covie, thank you for sharing your thoughts. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. We hope to hear from you soon. Kind regards, Wain Homes.
UPDATE:
Hi Hau, thanks for providing more details.
We're sorry to hear that you're dissatisfied with your experience. As this matter is now subject to ongoing legal proceedings, it would not be appropriate for us to discuss the details of the case publicly.
We can confirm that our Customer Care team has corresponded with you regarding this matter and outlined the information required to enable a full investigation of the issue raised. We remain committed to reviewing any relevant evidence provided and addressing verified defects in accordance with our obligations.
As legal proceedings are now underway, we will continue to engage through the appropriate channels and await the next steps in the court process.
Wain Homes
Technician visit
Mike checked and sorted a few jobs for us today at our house on the Kingsley Manor site and we are really pleased with the work he did, very quick and tidy.
14 août 2026
Avis spontané
Réponse de Wain Homes
Hi Max, thank you for taking the time to leave your review. We're delighted to hear that the North West Customer Care Team was able to resolve the outstanding items in your home and that you were pleased with both the quality of the work and the care taken throughout the visit. Providing efficient, professional and tidy aftercare is something we take great pride in, so it's fantastic to know your experience reflected this. We hope you continue to enjoy your new home for many years to come!
Rectory Woods Standish Wigan
Rectory Woods Standish Wigan
Claire in sales was exeptional, lovely lady, pleasant, approachable, and helpful at all times. Thank you Claire x Janet and Steven xx
12 août 2026
Avis spontané
Réponse de Wain Homes
Hi Janet and Steven, thank you for taking the time to leave such a lovely review! We're delighted to hear that you've had such a positive experience at Rectory Woods. Providing helpful, friendly support throughout the home buying journey is so important to us, and it's great to know the team made you feel well looked after from start to finish. Thank you again for your kind words and for choosing Wain Homes. We wish you many happy years in your new home!
Cannot fault them
After an horrendous experience with a different so called “5 star Builder”, we were quite disheartened and worried what to expect. Wain Homes however have been absolutely brilliant. They have done everything they said they would and more besides. Cannot fault our experience to date.
7 août 2026
Réponse de Wain Homes
Hi Jacqueline, thank you for taking the time to leave such a positive review. We're delighted to hear that your experience with Wain Homes has been a great one so far. Buying a new home is a big decision, so it's wonderful to know the team has given you confidence throughout the process and delivered on everything they promised. Thank you for choosing Wain Homes and for putting your trust in us. We really appreciate your kind words and look forward to helping you enjoy the next chapter in your new home!
Customer Service - Waterside Meadows
Excellent after care service from Paul, Mike and Debs….Outstanding!
11 août 2026
Avis spontané
Réponse de Wain Homes
Hi, thank you for taking the time to leave us a review. We're delighted to hear that you've had such a positive experience with our North West Customer Care team. Providing excellent support after you move in is incredibly important to us, so it's wonderful to know the team delivered the level of service you expected. Thank you for your kind words and for choosing Wain Homes. We hope you continue to enjoy your home at Waterside Meadows and know that the team is always here if you need any support in the future!
After some delays and disappointment we…
After some delays and disappointment we moved into our home on June.
Claire was kind and thoughtful throughout always trying her best for us.
Since moving we have been really pleased with the quality of the build. Dave the site manager has gone over and above to make sure all snags have been addressed. 5 stars for dave 🤩
10 août 2026
Avis spontané
Réponse de Wain Homes
Hi Rosie, thank you for taking the time to leave a review. We're delighted to hear you're enjoying your new home at Rectory Woods. It's great to know the team supported you throughout your home buying journey and that you're pleased with the quality of your new home. We're especially pleased to hear that the team has been proactive in resolving any outstanding items and making sure everything is as it should be. Thank you for your kind words and for choosing Wain Homes. We hope you enjoy many happy years in your new home!
Just moved in and received a very…
Just moved in and received a very thorough hand over and opportunity to ensure all was in good order.
Very impressed with the service and the home so far.
7 août 2026
Réponse de Wain Homes
Hi Christopher, thank you for taking the time to leave a review. We're so pleased to hear that your handover went smoothly and that you felt everything was thoroughly explained before moving in. It's great to know you're impressed with both your new home and the service you've received so far. We hope you're settling in well and enjoying your first few weeks at Molbrook. Thank you for choosing Wain Homes, and we wish you many happy years in your new home!
Our sales process at Kingsley Manor...
Our sales process at Kingsley Manor...
We purchased a new home at Kingsley Manor, Little Thornton and moved in 12th June 2026. None of this would have been possible if it hadn't been for the sales associate Ashley Mercer. Ashley was professional , very knowledgeable,and nothing was too much trouble for him.Masssive thank you to Ashley for all his help.
12 juin 2026
Avis spontané
Réponse de Wain Homes
Hi Debbie, thank you for taking the time to leave such a lovely review and for choosing Wain Homes at Kingsley Manor. We're delighted to hear that the team made your home buying experience a positive one and provided the support, knowledge and guidance you needed throughout the process. Buying a new home is a big milestone, so it's great to know you felt well looked after every step of the way. Congratulations on your new home, and thank you again for your kind words. We hope you're settling in well and enjoying life at Kingsley Manor!
Paul and Gary came to fix a broken tile…
Paul and Gary came to fix a broken tile in my bathroom. They was brilliant couldn't of done more for me they even fixed another job that I emailed about yesterday. Very polite and respectful of my house. Thank you Paul and Gary.
6 août 2026
Avis spontané
Réponse de Wain Homes
Hi Naomi, thank you for taking the time to share your experience. We're delighted to hear that the team were able to quickly resolve the issue with your bathroom tile and help with another concern during the same visit. Providing responsive aftercare service, high-quality repairs, and respectful customer support is something we take great pride in, so it's fantastic to know the team made such a positive impression. We hope you're continuing to enjoy your home. Thank you again for your kind feedback and for choosing Wain Homes!
Perfect
Having completed the purchase at Trevemper in less than 7 weeks I cannot fault every aspect of the process including post sale. Francesca, Kerry, Raff and Jake have all been super helpful. Answered all my enquiries clearly and promptly; I cannot fault them. They have made an otherwise stressful time so much easier to navigate. And the house is perfect! Thank you!
31 juillet 2026
Réponse de Wain Homes
Hi Joanne, thank you for taking the time to share your experience. We're delighted to hear that your home buying journey at Trevemper was so smooth and that you were able to complete your purchase in less than seven weeks. It's fantastic to know that the team provided clear communication, answered your enquiries promptly, and helped make what can often be a stressful process much easier to navigate. We're also thrilled that you're happy with your new home and that it has met your expectations!
Thank you for choosing Wain Homes. We wish you many happy years in your new home at Trevemper.
First time buying a new build with part…
First time buying a new build with part exchange. Very pleased with our new home.
Lovely sales and site team.
31 juillet 2026
Réponse de Wain Homes
Hi, thank you for taking the time to share your experience. We're delighted to hear you're pleased with your new home and that your first new-build purchase using part exchange has been a positive one. It's great to know the team made such a positive impression and provided support throughout your journey. We hope you enjoy many happy years in your new home, and we're here if you need anything along the way. Thank you for choosing Wain Homes!
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