Stay away from this business. Once they sold the house, that's it, you are on your own. No customer service, no support. The house is falling apart after only 2 years built. Wainhomes keep ignoring a... Voir plus
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Lisez les avis des autres
We’ve recently moved onto Shropshire Heights and everything has been so smooth throughout the process. The sales lady, Anita and Darren & Dave on-site can’t be more helpful whenever we need help/advic... Voir plus
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Review is for Paul customer care. Excellent service, great communication and professional throughout. Paul is an asset to the company. It’s very hard to come by good old fashioned customer service the... Voir plus
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I’ve recently moved into a lovely, new home, constructed by Wain Homes, at Shropshire Heights and I can honestly say, the finish is fantastic! Only a small snag list to run through and both site... Voir plus
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À propos de l'entreprise
À propos de Wain Homes
Écrit par l'entreprise
WELCOME to WAIN HOMES
Welcome to Wain Homes, a trusted UK housebuilder with over 50 years of experience creating places people are proud to call home. Part of the Wain Group, established in 1972, we’ve grown from our roots in the North West into a leading regional developer, building thoughtfully designed homes across the North West, Midlands and South West.
HOMES DESIGNED AROUND REAL LIFE
At Wain Homes, we believe a home should do more than look good – it should work effortlessly for the way you live. That’s why every home we build is designed with everyday living in mind, from the flow of the layout to the little details that make a big difference. Whether it’s a first home, a place to grow as a family, or somewhere to slow down and enjoy life, we create homes that feel right from the moment you walk through the door.
BUILDING COMMUNITIES, NOT JUST HOMES
We don’t just build homes – we create communities. Our developments are carefully chosen and designed to offer well-connected locations, green spaces, and a real sense of neighbourhood. It’s about creating places where people can put down roots, connect with others, and truly feel at home.
QUALITY YOU CAN TRUST
With decades of experience behind us, we’re committed to delivering homes you can rely on. From high-quality materials to modern, energy-efficient design, every decision is made with long-term comfort and value in mind. We continue to embrace sustainable building practices and forward-thinking technologies to ensure our homes are ready for the future.
A CUSTOMER FIRST EXPERIENCE
Buying a new home is a big moment, and we’re here to support you every step of the way. From your first enquiry through to moving in and beyond, our team is focused on making the process straightforward and enjoyable.
• Local sales teams at each development
• Dedicated customer care and after-sales support
• Online, phone, and email contact options
Find Your Place with Wain Homes
With developments across the West of England and a range of homes to suit different lifestyles, it’s never been easier to find a home that truly fits. Wain Homes. Find your kind of perfect.
FIND YOUR KIND OF PERFECT ALL-INCLUSIVE SPECIFICATION
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Computer generated images (including interior images) are representative and used for illustrative purposes only. This means specifications shown here may be different to those on a specific plot or development or may include optional upgrades subject to additional costs. Please speak to a Sales Executive for further details of the exact specification available on the homes at this development and the options available to you. Prices and details correct at time of broadcast.
The details matter, that's why they're all included!
Écrit par l'entreprise
- All-inclusive specification*
- We don’t believe in surprise extras. What you see is what you get; flooring throughout, integrated appliances, fitted wardrobes, choice of kitchen finishes, and so much more as standard included in the price*. Our homes are ready when you are, with flexible spaces, spacious gardens, and the latest energy-efficient tech. It’s everything you need to feel right at home, from the moment you turn the key. *Available at selected developments on selected plots only. See website for full details.
Warranties & Guaranties
You're covered!
A new Wain home comes with a 10-year warranty, the first two years of which are covered directly by Wain Homes. This covers you against any defects and your warranty provider’s homeowner booklet will tell you what to expect from your new home.
Coordonnées de contact
Fontwell House, Trident Business Park, Birchwood, WA3 6BX, Warrington, Royaume-Uni
- 01925885400
- marketing@wainhomes.co.uk
- wainhomes.co.uk
Find your kind of perfect
4,4
Excellent
2 k avis
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A répondu à 95 % de ses avis négatifs
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Paul and Gary great customer care team
Paul and Gary great customer care team. Very friendly and efficient. with interpersonal skills and skill set
6 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Michael, thank you for the lovely feedback. We're really pleased to hear our staff provided such a friendly and efficient service. Great customer care is all about combining the right skills with a genuine, personable approach, so it's fantastic to know that came across in your experience. Wishing you many happy years in your Wain home!
Wain Homes are liars
‘Hi Tom, we're sorry to hear you're dissatisfied with your experience. Having reviewed your case, the staircase concern on our records relates to previously reported shrinkage, which has been inspected and found to be within accepted industry tolerances. We are not aware of any separate reports regarding an unstable staircase.’
Just a reply to this comment from Wain Homes. The staircase concern was first regarding the shrinkage and was rectified (eventually) as I was persistently telling the customer care team that it was wider than a £1 coin as you love to state every time we email regarding it. Whilst I’m on the topic of shrinkage. We were told to wait until nearly the end of our 2 year warranty and someone will come out and do final touches. We have now been told by someone from your customer care team that this is no longer the case. We were lied to.
The current concern is the actual staircase in which someone came out and the guy who fixed it (works for wainhomes) even said that it was a rushed job and wasn’t fitted properly, he fixed it to the best of his ability. Unfortunately the staircase is still creaking/I can hear the staircase boards rattling about as I or my partner walk up and down them. Not a good look for a home that has been built for 2 years, don’t you think? The guy who came out to fix our stairs mentioned that if the problem occurs again then I can raise the issue again as it is an ‘on going’ issue. Are you telling me this is a lie too?
Honestly, If I could go back to the day I even considered buying a home from Wain homes knowing all the problems we would get with the terrible customer care and communication, I would’ve walked away in an instant.
2 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Tom, thank you for sharing your feedback. We're sorry to hear that you remain dissatisfied with both the issues you've experienced and the service you've received. We understand your concerns regarding the staircase, shrinkage, and the communication you've received throughout your warranty period. While inspections have been carried out and outcomes provided based on our processes and industry standards, we appreciate that these outcomes have not met your expectations. If you remain unhappy with the handling or outcome of your concerns, we would encourage you to raise a formal complaint so that your case can be reviewed fully. A step-by-step guide on how to do this is available on our website. Kind regards, Wain Homes.
Think Carefully Before Buying
Buying our home with Wain Homes was a positive experience, and the sales team were so helpful throughout the purchase process. Unfortunately, that’s where the good experience ended.
The aftercare service has been absolutely horrendous. Getting snags resolved has been an ongoing battle, with constant delays, poor communication, and very little accountability. We regularly have to chase for updates, and it’s rare that anyone keeps us informed or follows through on what they’ve promised. I have been emailing back and forth since April regarding snags in our house and we’re now at the end of June and still waiting for them to be resolved.
It’s incredibly frustrating when you’ve invested so much in a brand new home and simply expect the issues to be put right. The lack of communication and urgency makes it feel like they no longer care once you’ve completed the purchase.
I would recommend people think carefully before buying. The buying process may be good, but the aftercare has been a huge disappointment and has really taken away from what should have been an exciting experience.
UPDATE‼️
Replying to Wain Homes statement of “The shrinkage you reported has been inspected and is within acceptable tolerances, so no further action is required at present.”
When we contacted yourselves initially, we were never informed that the shrinkage would need to meet a specific set of criteria before it would be rectified. In fact, on numerous occasions, we were told that once our two year warranty was coming to an end, we should get in touch and someone would happily come out to address the shrinkage and carry out any necessary touch ups instead of someone coming out back and forth.
Based on those assurances, we waited until our warranty was nearly over, exactly as we were advised to do. Had we been made aware from the outset that any repairs would depend on the shrinkage meeting certain tolerances, we would have expected that to be clearly communicated.
It is extremely frustrating to now be told that no further action will be taken because the shrinkage is considered “within acceptable tolerances.” This is completely contrary to what we were repeatedly led to believe and represents a significant lack of communication on your part.
What makes this even more confusing is that we have previously had people attend our home in the first year of moving in to carry out touch ups, including repairs to shrinkage, despite these areas apparently not meeting the criteria you are now referring to. If the same standard applied then, what has changed? It seems the criteria are only now being raised when we are requesting the final warranty work, which is both inconsistent and unfair.
3 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Emily, thank you for your review. While we’re pleased to hear that your experience with our sales team was a positive one, we’re very sorry to read about your dissatisfaction with our aftercare service. This is not the experience we want for our customers, and we understand how frustrating this must have been for you.
We’d like to offer some clarity on the outstanding items you’ve mentioned. Your tree replacement has been raised with our landscaping team and is scheduled for the next planting season (October–November), as this is the most suitable time to ensure it establishes properly. The shrinkage you reported has been inspected and is within acceptable tolerances, so no further action is required at present. Regarding the flooring, we’re ready to proceed with sealing, but are currently awaiting agreement on the waiver relating to the bubbling vinyl. We can also confirm that all other reported items have now been completed.
If you would like to discuss anything further, please don’t hesitate to contact our Customer Care team. We’re here to help and want to ensure the remaining matter is resolved as smoothly as possible.
I have just purchased a property at…
I have just purchased a property at Higher Trewhiddle and would like to thank Michelle and Simone for all their help and knowledge making the purchase so easy. Always returning my calls if I had any questions or concerns, thank you both. Regards Mandy.
23 juin 2026
Avis spontané
Réponse de Wain Homes
Hi Mandy, thank you for your lovely feedback! We’re delighted to hear that your purchase at Higher Trewhiddle was such a smooth and positive experience. It’s great to know that our team provided helpful guidance, clear communication, and timely support throughout, especially when you had questions or needed reassurance along the way. Making the homebuying process as easy and stress-free as possible is always our goal. We really appreciate you taking the time to share your experience and wish you every happiness in your new Wain home!
Relocating after becoming a widow was…
Relocating after becoming a widow was never going to be easy but Wain Homes made the transition a good experience. From the first visit to the site I found the sales team helpful and supportive. I was expecting the day of the move to be emotional but nothing could have prepared me for the wonderful welcome. A lovely card and welcome goodie box filled with quality items. A member of the sales team and site management explained everything of importance. So it has continued. I have been a resident of Otter's Reach for 3 months and every single member of staff has been professional, helpful and most important of all extremely approachable.
21 juin 2026
Réponse de Wain Homes
Hi Jean, thank you for sharing such a heartfelt review. We’re truly pleased to hear that your move was made easier during what must have been a very emotional time. It’s wonderful to know that from your first visit through to moving day, you felt supported and welcomed. We’re especially glad that the small touches on the day helped make a positive difference, and that everything was clearly explained to help you settle in comfortably. It’s fantastic to hear that your experience has continued to be so positive over the past few months, and that our team has remained professional, approachable, and supportive throughout. We really appreciate your kind words and wish you continued happiness in your new home and community at Otters Reach!
customer care team
Ciara from the customer care team was very helpful and sorted out my snagging issues very easily with no issues at all.
25 juin 2026
Avis spontané
Réponse de Wain Homes
Hi Paul, thank you for your kind feedback! We’re really pleased to hear that your snagging issues were handled quickly and smoothly. It’s great to know our customer care team provided such helpful and efficient support, ensuring any concerns are resolved with ease is always our priority. We hope you continue to enjoy your new Wain home!
Everything ran so smoothly and…
Everything ran so smoothly and everybody was so helpful we love our new build!
21 juin 2026
Réponse de Wain Homes
Hi Daniel, thank you for your kind feedback! We’re delighted to hear that everything ran smoothly and that you felt supported throughout your journey. It’s wonderful to know you’re loving your new Wain home, that’s exactly what we aim for. Our team works hard to make the process as easy and stress-free as possible, so your comments really mean a lot. Wishing you all the best as you settle in and enjoy your new home!
Brill team!
We love our house. Ashley and the team at Kingsley Manor couldn't do enough for us. We had a professional snagger around and we passed the list over to the site manager, nearly all of it has been dealt with within a 2 week period. We did a part exchange and everything was so easy. Highly recommend!
15 mai 2026
Avis spontané
Réponse de Wain Homes
Hi, thank you for your lovely review! We’re so pleased to hear that you love your new home and that the whole experience met your expectations. It’s great to know that our team at Kingsley Manor provided the support you needed throughout your journey, and that your part exchange process was smooth and straightforward. We’re also glad that the majority of your snagging items were resolved quickly, helping you settle in with confidence. We wish you many happy years in your new Wain home!
Really happy with our new home
Really happy with our new home, quality of our wain home is impressive and better than we expected. Moving in on the forecasted date which was a massive help too. The odd snag here and there was rectified by Dan who was well on the case. Many thanks for making our move smooth.
21 juin 2026
Réponse de Wain Homes
Hi Ben, thank you for your wonderful feedback! We’re delighted to hear how happy you are with your new home and that the quality exceeded your expectations. It’s great to know that moving in on the forecasted date made a positive difference and helped make the process smoother for you. We’re also pleased that any snags were quickly resolved and that our team was on hand to support you every step of the way. Your kind words mean a lot, and we’re so glad we could help make your move a positive experience. Wishing you many happy years in your new Wain home!
If Wain Homes are building near you - watch out!
If Wain Homes are building near you, watch out. Their workforce regularly begin noisy work before the legal start time. Not very nice when you work late and need to sleep in a little. After several attempts to contact them on site and, failing to get a response there, via their head office, I gave up.
This morning I find they're removing all the trees behind my back garden. These were well established trees which provided much needed shade in several gardens, not to mention added security. We were never told about this. Apparently the man who was supposed to notify us, before work began, is on holiday until tomorrow. Keyford on the Green - you have some very pis*ed off neighbours!
25 juin 2026
Avis spontané
Réponse de Wain Homes
Hi Kathryn, thank you for your feedback. If you have concerns regarding construction activity, working hours, site operations, or communication relating to a Wain Homes development, the correct channel for reporting these matters is customercareSV@wainhomes.co.uk. Our Customer Care team will ensure that any concerns raised are directed to the appropriate personnel for investigation and response. We take feedback from local residents and customers seriously and encourage anyone with a legitimate concern to contact us directly so that we can review the matter and provide accurate information. Kind regards, Wain Homes.
We love our home!
We love our home!
The customer service and full attention we received from Mercedes and Craig, the site manager at Hillwood Gardens, were second to none.
Wain Homes made us feel at home right from the first day we viewed the house.
It is a perfect location for us, and we have awesome neighbours too!
Thank you.
21 juin 2026
Réponse de Wain Homes
Hi Glory, thank you for your wonderful feedback. We’re delighted to hear how much you love your new home and that your experience has been such a positive one from the very beginning. It’s great to know the team at Hillwood Gardens provided attentive and supportive service throughout your journey, making you feel at home from your first visit. We’re also pleased that the location and community have been such a perfect fit for you. We truly appreciate you taking the time to share your experience and wish you many happy years in your new Wain home!
All good when buying but the aftercare…
All good when buying but the aftercare is proving non existent. Poor communication and poor workmanship to get snagging resolved.
21 juin 2026
Réponse de Wain Homes
Hi Sharon, thank you for your feedback. We’re pleased to hear that your purchase experience was positive, but we’re sorry to learn that our aftercare and communication have not met your expectations, and that there have been issues with workmanship during the snagging process. Providing clear updates, high-quality workmanship, and reliable aftercare support is very important to us. We take concerns like yours seriously, as they help us improve the service we deliver to every customer. We have shared your feedback with our customer care team, who will review the details of your experience and be in touch to address the outstanding issues and ensure they are resolved as quickly and effectively as possible. Thank you for bringing this to our attention.
Update: Our customer care team remains in regular contact with you regarding these matters. We understand the responses provided so far may not have met your expectations, and your feedback has been noted as we continue working towards a suitable resolution.
We are really pleased with everything…
We are really pleased with everything so far. Ashley has been great, he has helped us with the whole process from our first visit to moving in. We are pleased with the quality of our home too. Kingsley Manor will be a really lovely place to live when it is all finished.
22 juin 2026
Avis spontané
Réponse de Wain Homes
Hi Carole, thank you for your wonderful feedback! We’re delighted to hear that you’re so pleased with your experience so far and that you felt supported throughout the entire journey, from your first visit right through to moving into your new home. It’s great to know that you’re happy with the quality of your home, and we’re sure Kingsley Manor will continue to grow into a fantastic place to live as the development progresses. The team truly appreciates your kind words and is always here to support you whenever you need us.
Ashley
Ashley is so lovely, and has helped and supported us from the start. So down to earth!! :)
15 juin 2026
Avis spontané
Réponse de Wain Homes
Hi Lily, thank you for your kind words! We’re so pleased to hear that you’ve felt supported from the very beginning. The team at Kingsley Manor always aims to provide a friendly, down-to-earth experience, so it’s great to know that came across. We truly appreciate your feedback and look forward to continuing to support you!
Wain homes have been brilliant and I…
Wain homes have been brilliant and I have been kept in form of the progress of the house build the whole time
Completion went very smoothly
Michelle and Pete were excellent
22 juin 2026
Avis spontané
Réponse de Wain Homes
Hi Bridget, thank you for your fantastic review! We’re so pleased to hear that you had such a positive experience with Wain Homes and that the team at Higher Trewhiddle kept you well informed throughout the entire house-building process. Keeping our customers updated and ensuring everything runs smoothly through to completion is something we take great pride in. It’s wonderful to know your completion went seamlessly, and that the team provided excellent support along the way. We really appreciate your kind feedback and hope you enjoy settling into your new home. If you need anything in the future, the team is always here to help.
Perfect sales team
Perfect sales team; Charlotte is an exemplary salesperson. Easy to deal with and couldn't do enough to help throughout the sale.
21 juin 2026
Réponse de Wain Homes
Hi Nik, thank you for your wonderful feedback! We’re thrilled to hear that you found the team at Maple Cross easy to deal with and so supportive throughout your home-buying journey. Providing a helpful, friendly, and professional service every step of the way is what we aim for, so it’s fantastic to know that this made a difference to your experience. We truly appreciate your kind words and recommendation, and we hope you enjoy every moment in your new home with Wain Homes!
Ashley made everything easy
Ashley made everything easy . Guided us every step of the way. I highly recommend Wain homes
19 juin 2026
Avis spontané
Réponse de Wain Homes
Hi Shyne, thank you so much for your kind review! We’re delighted to hear that the team at Kingsley Manor made everything easy and guided you through every step of your journey. Providing clear support and a smooth home-buying experience is always our priority, so it’s great to know that came across. We really appreciate your recommendation of Wain Homes and wish you many happy years in your new home. If you ever need anything in the future, the team will be here to help.
Réponse de Wain Homes
Thank you for your kind feedback. We’re delighted to hear you found our service excellent, efficient, and responsive. Providing a smooth and positive experience for every customer is a top priority for the team, and your comments mean a great deal to us. All the best, Wain Homes.
Wain Homes Cardwell Park is one of the cleanest well presented sites despite construction. Attention to detail well executed and great quality throughout.
Great team of on Site Sales and Site Managers and helpful Contractors. Professional, supportive personnel backed up by a great product.
21 juin 2026
Réponse de Wain Homes
Hi, thank you for your wonderful feedback. We’re delighted to hear how impressed you are with the presentation and quality at Cardwell Park, even during construction. It’s great to know the team and contractors have been professional, supportive, and helpful throughout your experience. Your comments about the attention to detail and overall finish mean a lot, and we’ll be sure to share your kind words with the team. All the best, Wain Homes.
What a credit Ashley is
I cannot thank Ashley enough, so attentive, on the ball and welcoming. it has made the experience so far, less stressful. Really good with communication and always keeps us up to date with everything. He made sure the plot we wanted was saved for us while we gathered all our paperwork for our sale to ensure we didn’t miss out. He is a credit to wain homes. Everyone I have spoken to who has come into contact with ashley cannot sing his praises enough and I cannot agree with them more. Ashley is always so busy but always makes so much time for everyone to ensure they receive the best service.
28 mai 2026
Avis spontané
Réponse de Wain Homes
Hi Mia, thank you so much for your fantastic feedback. We’re delighted to hear the team has made your experience less stressful with attentive support and clear, regular communication throughout.
It’s great to know the team went the extra mile to secure your preferred plot while you prepared your paperwork, providing a proactive, customer-focused service is something we pride ourselves on. Your kind words and recommendation mean a lot, and we’ll be sure to share them with the team. All the best, Wain Homes.
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