This company took £263 out of my…
This company took £263 out of my account in 2 weeks after I cancelled the trial period and sent me a nonsense reply that made no sense
I have had to close my account as my bank say they cloned my details to stop them taking payment on top of payment
Réponse : Wallverse
Hi Lisa,
Thank you for taking the time to leave a review.
We believe there may be a misunderstanding or a case of mistaken identity. We are an e-commerce business that sells wall art online, and we have never offered any trial, subscription, or recurring payment service. We also have not been actively trading for the past few months as we paused operations for market research shortly after launching.
We do not recognise the charge you’ve mentioned (£263), and there is no record of such a transaction within our systems. It’s possible this payment relates to another company with a similar name.
To help clarify this properly, we kindly ask that you contact us directly with any supporting details (such as the merchant name shown on your bank statement or a transaction reference), so we can investigate and guide you accordingly.
We’re sorry for the frustration you’ve experienced and appreciate your understanding while this is clarified.
Kind regards,
Wallverse Team
