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Lisez les avis des autres

Noté 4 sur 5 étoiles

I sent a query regarding a wardrobe via the online email form. I got a reply back quickly with all the information I needed. I ordered the wardrobe and set up a payment plan - The whole process was... Voir plus

Noté 1 sur 5 étoiles

Awful quality and instructions were terrible. The drawer shelf was 2.5mm hardboard held by nails, usually the drawer sides would have grooves where the shelf would slide into. Instructions w... Voir plus

Noté 5 sur 5 étoiles

Very pleased with the wardrobes when they finally arrived (had to wait several weeks as one of the parts was out of stock so it was delivered in the 7-10 days stated on the website). They were quick... Voir plus

Noté 4 sur 5 étoiles

I spent a lot of time looking for furniture on different sites, wardrobe direct seems at the moment good value for money. I spoke to a human named Jack who was extremely helpful. The reason I have... Voir plus

À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher

Écrit par l'entreprise

We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

308 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 76 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,6

Tous les avis

(308)

61 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

I disliked the driver very rude

I disliked the driver very rude, boxes had footprints on it while I paid for £50 special delivery, but I really like the wardrobe stunning

15 juin 2024
Avis spontané
Logo de Wardrobe Direct

Réponse de Wardrobe Direct

Dear Valued Customer,

We are glad you found our wardrobe stunning and your are enjoying your wardrobe.

However, we are sorry to hear your experience about the logistics company who delivered your order.

We strive to offer a satisfying all-round service to all our customers from ordering, delivery, and assembly.

Please can you email us on sales@wardrobedirect.com with further details and we will take this forward and raise a formal against the logistics company.

Best Regards
Simon

Noté 1 sur 5 étoiles

Really quick to take my money

Really quick to take my money
Not so quick to deliver wardrobe and even slower to respond to the problem once delivered

13 juin 2024
Avis spontané
Logo de Wardrobe Direct

Réponse de Wardrobe Direct

Hello Robert,

We are sorry to hear you had trouble connecting with a live chat operator.

I have noticed that you emailed us later that day on the 13 June and one of our after sales staff called you within 1 hour and addressed the problem you were facing by ordering your what you required on the same day.

if you require further assistance you can always reply to your latest email and we will respond as quick as possible.

Best Regards
Jack

Noté 5 sur 5 étoiles

Good quality wardrobe

Good quality wardrobe. Instructions were clear, spent some time marking up which piece was which and got it built in about 3 hrs.

10 juin 2024
Avis spontané
Noté 4 sur 5 étoiles

Lovely wardrobe

The wardrobe was delivered within the time frame their website stated (although I had to chase them for an update, so that could be improved). It took 2-3 people to build/ install the wardrobe, but it only took about half a day to do and the instructions were easy to follow. The wardrobe is a really good size, and I really like it. My only niggle is that one of the side walls pops out a little bit at the top if we close one of the the sliding doors with a push, so we have to make sure the we close that for gently. My husband says that will be easy to fix though with wood glue/a bracket on the inside.

30 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Wardrobe we ordered I think its very…

Wardrobe we ordered I think its very good price to quality, order processed very quickly, even state it takes 4-5 weeks to deliver, we received delivery comfirmation after 5 days, assembly of wardrobe it's easy, did it by myself only, on the manual stated 3 people need, i'am handyman for work so that's maybe help, oweral all perfect, wardrobe it's beautiful, thank you very much.

3 mai 2024
Avis spontané
Logo de Wardrobe Direct

Réponse de Wardrobe Direct

Hello Ricardas,

Thank you for your review. We are glad to hear you found the wardrobe "beautiful" and "easy to assemble"

Although some items may state longer delivery times we always strive to deliver orders ASAP.

Best Regards
Jack

Noté 1 sur 5 étoiles

Awful customer service

Awful customer service, as stated in some other reviews regarding wardrobe direct they just seem to ignore you.
I ordered a wardrobe door almost three months ago now and still have not received it. I emailed multiple times and tried communicating via their online chat however it was just ignored. I later received an email apologising and they said they would get back to me but I didn’t hear anything. I of course emailed again and received only a sorry about that apology and said I will not be getting any money back.
I will never be using this company again.

21 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Awful customer service

Awful customer service , damaged goods delivered and assembled, refusal to collect or refund… cowboys

16 mai 2024
Avis spontané
Logo de Wardrobe Direct

Réponse de Wardrobe Direct

Dear Valued Customer,
We are sorry that your particular assembly did not go well as planned and we took full responsibility according to our assembly terms & conditions to assure you that we will be re-visiting you soon to replace and re-fit the damaged panels to complete your order to standards.
Your replacement parts have now arrived from the manufacturer and our assembly team will soon be in touch soon to arrange a date for a revisit.
Thank you for your kind patience and understanding.

Best Regards
Simon
After Sales Team

Noté 1 sur 5 étoiles

I’ve had contacted Wardrobe Direct over…

I’ve had contacted Wardrobe Direct over 3 times via email regarding a fault with the wardrobe doors, I’ve filled out a warranty form online and tried to call numerous times (mailbox is full on the answer phone) and nobody answers on the number I’ve called now resorting to trying to get in touch through here. Please can someone get back to me?

16 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Experience

Wow, too some time to get things right with my order and now it has been placed I am counting down the days to getting some professionally made wardrobes to replace my old catalogue ones that have seen better days. Oh I am so excited and I just can not hide it !!

15 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Awful awful awful customer service

Awful awful awful service

Ordered the wardrobes from the quick dispatch - 7 days section. Email confirmation 3-4 week delivery. Wardrobes delivered and assembled. Assembly team pointed out a number of faults in the wardrobe and advised they believed it was either seconds or ex display and that they would update their company. Tried to get hold of wardrobe’s direct to arrange for a wardrobe of suitable quality to be sent. No contact number to contact wardrobes direct. Chat bot kept crashing and only email is the sales email. Most emails have gone completely ignored. I’ve now had to instruct my credit card company to raise a dispute as I’ve got nowhere with wardrobes direct themselves. They replied to one or two emails then nothing from them in the last month despite sending numerous emails.

3 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

5 stars

5 stars. An absolute stunning wardrobe. Seeing it built and in my bedroom I would have paid more for this… solid and sturdy and the amount of space is amazing. The guys that assembled it were also brilliant
Thank you

26 avril 2024
Avis spontané

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