I bought a SUP board and phone case which were both delivered rapido. Unfortunately I had to return due to no longer needing and the customer service from start to end of that process was super helpfu... Voir plus
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I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... Voir plus
L'entreprise a répondu
Jade was really helpful and acted quickly to try and support my queries around stock and previous offers. It was refreshing to see quick customer service and although not everything could be resolved... Voir plus
L'entreprise a répondu
I bought a Navigator inflatable Kayak from Wave. The kit all arrived on time and in good order. The boat is great! I am a hard kayak paddler and wanted this for easy transport when travelling, and I h... Voir plus
À propos de l'entreprise
- Sports d'aventure
- Magasins d'articles de canoë-kayak
- Magasin d'équipements sportifs d'extérieur
- Magasin de surf
À propos de Wavesupboards
Écrit par l'entreprise
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
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WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Coordonnées de contact
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Royaume-Uni
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,5
Excellent
1 k avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent customer service
Excellent customer service! Would recommend this company to anyone when asked about my Paddleboard.
I emailed an enquiry over about my board being faulty and received a very polite and prompt response. Antria was very helpful and a replacement board was sent out to me a few days later. I will definitely buy from Wave again.
7 août 2025
Avis spontané
Réponse de Wavesupboards
Hello April,
Thank you so much for taking the time to share your lovely feedback!
I’m really glad I was able to help you with your enquiry and get your replacement board sent out quickly, so you can be back on the water enjoying your paddling adventures. At Wave, we always want to make sure our customers feel supported and valued, so it means a lot to hear that you had such a positive experience.
Your recommendation truly means the world to us, and we are so grateful for your trust in Wave.
All the best,
Antria @ Wave Team
Had an issue with my kayak but now sorted
Had an issue with my kayak but after dealing with Sophie, I’m now getting a replacement sent out which is really appreciated as I was worried nothing could be done but Sophie was really helpful throughout 😊
6 août 2025
Avis spontané
Réponse de Wavesupboards
Hello Laura,
Thank you so much for taking the time to share your experience! We're really glad to hear Sophie was able to support you and get things sorted – she’ll be so pleased to know her help made a difference !
We understand how frustrating it can be when something doesn’t go quite right, so we’re happy we could turn it around for you !
Thanks again for your patience and kind words.
All the best,
Antria @ Wave Team
Wave is five star
My experience with Wave has been really good. Friendly staff and quick support and their boards are amazing quality. Antria in customer services was really helpful especially.
7 août 2025
Avis spontané
Réponse de Wavesupboards
Hello Kristy,
Thank you so much for your kind words ; it truly means a lot! I’m so glad to hear you’ve had a great experience with us and that you’re enjoying the quality of your board.
It was a real pleasure assisting you, and I’m thrilled I could help! We always aim to provide friendly and efficient support, so it's lovely to know that came across.
If you ever need anything else down the line, don’t hesitate to reach out. Wishing you many more great adventures out on the water!
Warm regards,
Antria @ Wave Team
Wave Paddleboard
Love my new Tourer paddleboard, super easy to inflate and deflate, seems wider than my friends other brands too which helps with balance! Bag is super spacious which makes it 100x easier when leaving the water. Great job - would highly recommend
4 août 2025
Avis spontané
Réponse de Wavesupboards
Hello James,
Thank you for the amazing review! We're so pleased to hear you're loving your new Tourer paddleboard and finding it easy to use and super stable on the water.
Great to know the spacious bag is making life easier too – we designed it with convenience in mind! Thanks again for the recommendation and happy paddling!
Best regards,
Antria @ Wave Team
Wave SUP outstanding service
Wave SUP has been great to work with on a warranty issue. Communication was timely, friendly, and completely resolved my issue. I'm very satisfied with Wave SUP and would absolutely purchase more products from them.
5 août 2025
Avis spontané
Réponse de Wavesupboards
Hello Josh,
Thank you so much for your wonderful feedback! We’re really glad to hear that our team was able to resolve your issue quickly and that you had a positive experience throughout.
Your satisfaction means a lot to us, and we truly appreciate your support. We’d love to welcome you back again in the future!
Best regards,
Antria @ Wave Team
Great human customer service
The customer service employees are fantastic, rapid thoughtful replies. Lovely to interact with.
The chat bot on the website is rather painful to interact with, but once you are through to a person they are brilliant. I spoke with Jessica, Laurie and Riyad, all well informed and happy to help.
Would recommend.
28 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hello Jodie,
Thank you so much for your thoughtful review!
We're really glad to hear that Jessica, Laurie, and Riyad were able to support you so well! Your kind words mean a lot and will definitely be passed along.
We also really appreciate your honest feedback about the chatbot — we’re always looking at ways to improve the experience and will take this on board.
Thanks again for the recommendation and for choosing us!
Warm regards,
Antria @ Wave Team
Bought 2 recon boards for me and my…
Bought 2 recon boards for me and my partner and they are amazing! We have had them for around a month now. They are well made and look great too!! I am really impressed. Had a small issue which was soon resolved by Antria. Thanks for your help!
11 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hello there,
Thank you so much for your kind words! I'm really glad to hear you and your partner are loving the Recon boards — they’re a fantastic choice, and it’s great to know they’ve been living up to expectations.
I’m also happy I could help with the issue you had — always here if you need anything else!
Wishing you both lots of fun on the water !
Warm regards,
Antria @ Wave Team
They are a scam
They are a scam. I returned my order as it was faulty, and the company refused to refund me even after they confirmed the return and I provided evidence. Then they stopped replying to any communication. I went to court and won. They are still running away from the money they own, so I will have to send the bailiffs. They are a dodgy scam company, and if there are any issues with the equipment, they will steal your money.
I wish there was a way for me to upload the emails and court documents so you can see how dodgy this company is.
1 juillet 2025
Avis spontané
Paddle boards purchased
Very good service , highly recommended and a great team thanks Sophie
25 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hello Darren,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us, and Sophie will be especially pleased to know she made a positive impression.
We really appreciate your recommendation and look forward to helping you again in the future!
Best regards,
Antria @ Wave Team
Order cancelled with no explanation
Have been wanting to upgrade my board for awhile and finally took the plunge for my birthday. The order didn’t arrive within the allocated time even though I had an email saying it’s been delivered. Later received an email saying sorry for the inconvenience and i will be refunded. I have emailed to question what the issue was and I have had no reply or refund a week later. Not great customer service.
30 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hello Elizabeth,
Thank you for taking the time to leave your feedback, and I’m really sorry to hear about your recent experience.
This certainly isn’t the level of service we aim to provide, and I completely understand how disappointing it must have been — especially when you were looking forward to your birthday upgrade.
I’ve sent a request for your order details so we can look into and get things resolved for you as soon as possible.
Thank you for your patience, and again, sincere apologies for the delay and lack of communication.
Warm regards,
Antria @ Wave Team
replacement kayak…
Order a couple of replacement kayak seat clips. Unfortunately initially sent incorrect items and a second set of same as replacements. Third time lucky all sorted and better quality than original clips supplied. Great to see excellent good old fashioned customer care and excellent communication when things go wrong.
2 août 2025
Avis spontané
Réponse de Wavesupboards
Hello Nick,
Thank you for sharing your experience with us!
We’re glad everything was eventually sorted to your satisfaction and that you’re happy with the quality of the replacement clips. We always strive to provide excellent customer care and clear communication, especially when issues arise.
Your patience and understanding throughout the process are much appreciated, and we’re here to help whenever you need us.
Best regards,
Antria @ Wave Team
Réponse de Wavesupboards
Hello Samson,
Thank you so much for your kind feedback!
We’re thrilled to hear you’re happy with your Wave product and that our customer service team left a great impression. We always aim to provide not only high-quality gear but also reliable support every step of the way.
Best regards,
Antria @ Wave Team
Réponse de Wavesupboards
Hello Maria,
Thanks for taking time to leave a review for us! Your kind words mean a lot to us!
It is great to hear that you are pleased with the delivery and the quality of our products! We take your satisfaction very seriously as we always aim to provide you with the best experience!
Kind regards,
Antria @ Wave Team
Pro 2 SUP
I’ve got the Pro 2 and it’s such a good SUP - so many features and a high build quality. The customer service is also brilliant, I misplaced a fin during a move and Antria decided to send me a free replacement within 24 hours. Awesome gesture - thank you!
3 août 2025
Avis spontané
Réponse de Wavesupboards
Hello Angus,
Thank you so much for your kind words!
We’re delighted to hear you’re loving your Pro 2 SUP—it's one of our favourites too, and we’re thrilled it's living up to your expectations in both quality and features. It’s also great to know that our customer service made a difference during a stressful time—we know how easy it is to misplace gear during a move, so I was more than happy to get that replacement fin sent out to you quickly.
Your support truly means a lot to us. Wishing you plenty of amazing paddling adventures ahead!
Best regards,
Antria @ Wave Team
Jessica’s Customer Service Has Converted Me To A Customer For Life
I have never purchased from Wave before but I needed a new board and liked the look of what they had to offer. The website isn’t only easy to navigate with loads of information (but not too overwhelming) the quality of the products even down to how it’s was packaged in the box is outstanding. I had a small query I needed answered and the chat bot that was being used out of hours picked up my query easily and sent to a human who answered it the following day. I had a swift response from Jessica who was polite friendly and professional. This experience has been so positive for me I will only purchase all my kit and additional boards going forward through Wave. Service is never given enough credit nowadays but today Jessica’s service has converted me to only use one place to purchase all my water equipment going forward. Thank you
3 août 2025
Avis spontané
Réponse de Wavesupboards
Hello there,
Thank you so much for taking the time to share your thoughtful review!
We’re thrilled to hear that your first experience with Wave has been such a positive one—from browsing the website to receiving your order and getting your query resolved. It means a lot to us that our efforts to provide informative, user-friendly service and high-quality products stood out to you.
Jessica will be so pleased to know her support made such a lasting impression. We truly believe that great service makes all the difference, so it’s wonderful to hear that her professionalism and care have made you feel confident choosing Wave for your future water adventures.
Thanks again for your trust and support—we’re excited to be part of your journey on the water!
Best regards,
Antria @ Wave Team
Amazing Customer Service
Wave Support have been absolutely amazing! I got in touch regarding an issue with my Fin on my brand new SUP and they have dealt with my issue right away!Esther has been amazing! Not to mention I love my SUP
2 août 2025
Avis spontané
Réponse de Wavesupboards
Hello Joanne,
Thank you for your kind words!
We’re so pleased to hear that you’re loving your new SUP and that Esther was able to resolve the issue with your fin quickly and efficiently. We take pride in providing fast and reliable support, so it’s wonderful to know you felt looked after throughout the process.
If you ever need anything else or have more adventures to share, we’re always here to help.
Enjoy your time on the water!
Best regards,
Antria @ Wave Team
Ordered a wave venturer arrived in 2…
Ordered a wave venturer arrived in 2 days. Amazing product well designed. Would definitely recommend
1 août 2025
Avis spontané
Réponse de Wavesupboards
Hello Liam,
Thanks for reaching out and sharing that feedback; it truly means a lot to us!
It's amazing to hear that you are loving your new sup and that you are happy to recommend our products !
Wishing you great experiences ahead in the water !
Kind regards,
Antria @ Wave Team
Amazing product, poor customer service
Final product ended up being fantastic, but the customer service I experienced was really disappointing. I bought a paddleboard from Wave three years ago, and the whole buying experience was brilliant. Therefore, I bought a changing robe from Wave last year, and the customer service was incredible after a mishap in their warehouse. They supplied me with two changing robes for the price of one due to a delay, and they were really easy to communicate with to sort the issues. I was so happy with these experiences, that I bought an inflatable kayak from Wave this year. However, the kayak came with very poor instructions regarding inflation. The instructions did not contain crucial information about how to inflate the kayak, so I could not use it immediately. I used the online chat on the website, which seems to be AI. It could not answer my query so put me on a list where I received an automated email asking me to reply to this with more detail regarding my query. This email address was just a bunch of jumbled letters and numbers, and did not seem legit at all. I managed to find a second customer care email address for which I contacted with my queries and photos. I received no response despite chases. I then found the email address used for communications from a helpful staff member last year, and again no response. After a couple of days, I finally received a response with apologies and guidance, however the guidance contained simple instruction saying I needed to ‘to insert the hose into the side of the kayak and start pumping’- this was completely ridiculous advice given I obviously knew this part- my query was regarding the fact that the valves were not correct or clear as to HOW to put the hose into the valve correctly. To make it even worse, the email contained a video link about how to inflate a PADDLEBOARD. I was querying inflation of a kayak, which has completely different valves to the paddleboard. Eventually, I used different videos and guides which I found myself on YouTube, and inflated the kayak. The kayak is of amazing quality and is perfect for use, but the customer service i experienced from Wave was entirely different to the amazing experience I received over the past few years. I am happy with my product but am wary to purchase anything else from Wave due to this recent experience.
24 juin 2025
Réponse de Wavesupboards
Hello Megan,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about the difficulties you experienced with the customer service during your recent kayak purchase, especially given your positive experiences with us in the past.
We appreciate your patience in navigating the confusion around the inflation instructions and the delays in getting the right support. Your comments regarding the unclear guidance and the mismatched video are very helpful, and we will be reviewing these processes closely to improve our communication and ensure more accurate, helpful information is provided in the future.
It’s great to hear that you’re happy with the quality of the kayak itself, and we hope we can restore your confidence in our customer service going forward.
If you need any further assistance or have any questions, please don’t hesitate to reach out directly.
Best regards,
Antria @ Wave Team
Had an issue with my fin these guys…
Had an issue with my fin these guys customer service is next level! Fast efficient and reliable can’t rate them enough.. ⭐️⭐️⭐️⭐️⭐️
26 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hello Chris,
Thank you so much for your kind words!
We're delighted to hear that our team was able to support you quickly and efficiently with the fin issue. Providing reliable and responsive service is something we take a lot of pride in, so it truly means a lot to hear that reflected in your experience.
If you ever need anything else or have any questions in the future, don’t hesitate to get in touch — we’re always here to help!
Best regards,
Antria @ Wave Team
Customer service has been great
Customer service has been great. I ordered a SUP, buoyancy aid, dry bag, and waterproof phone case, so i had the full set up ready to hit the water. The SUP arrived very quickly (next day) and was well packaged. However i did not receive the other items, which said they were arriving separately. After a day or 2, i emailed customer service and Jessica, Laurie and Sophie were very quick with a response (on sunday evening) saying they would look into the issue and resolve it.
It turns out that a couple of items i ordered were out of stock, and to rectify this, Sophie has upgraded my Dry bag to the next size up and offered an alternative Buoyancy aid so that the order can be complete. No hassle, no fuss, just understanding, empathy and, a resolution im happy with. Everyone i spoke to was great and very helpful.
Im very happy with the resolution Sophie provided and im happy to wait a couple of extra days for the products to arrive.
30 juillet 2025
Avis spontané
Réponse de Wavesupboards
Hi Jamie!
Thank you so much for sharing your experience!
We’re thrilled to hear that your SUP arrived quickly and well packaged, and we truly appreciate your patience with the rest of your order.
It’s great to know that Sophie, Jessica, Laurie, and the team could provide a smooth, hassle-free resolution with thoughtful upgrades and alternatives. We always aim to make things right with empathy and care.
Thanks again for your kind words and for choosing Wave — we hope you have many amazing adventures on the water with your full setup!
Best regards,
Laurie
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