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Noté 5 sur 5 étoiles

Just had to write another review after reading some of the negative reviews on trust pilot.i have been on keto diet for about 2 years ,the one thing I missed on the diet when I first started it was... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The caramel granola is fab. Complements Greek yoghurt so well. The seeded bread, best eaten without toasting, but lovely either way. I had a question, answered almost immediately by an excellent c... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Waste of money… I’ve purchased a loaf and two bagels to try them out. They arrived several days later delivered by Royal mail. I tried one bagel and two slices of bread, next morning both bread and re... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great products when leading a low-carb lifestyle as a diabetic. I love the cinnamon and raisin toasted, regularly eat the seeded bread for breakfast, and the white subs are delicious for sandwiches. T... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de produits diététiques
  2. aussi dans
  3. Boulangerie

Écrit par l'entreprise

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

210 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,1

Tous les avis

(210)

55 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

We just love all the products Heylo…

We just love all the products Heylo supply. Super easy website to order from. They sent me the new pizza bases for free and they were Devine!! Best pizza I’ve had in years

15 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

I just love this bread

I just love this bread, not feeling guilty having a bacon sandwich. Just love everything about it

15 octobre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Thanks very much for sharing. We really appreciate your support, and it's great to hear that you're enjoying guilt-free sandwiches! 💜😊💜 Love from, The Heylo Team

Noté 5 sur 5 étoiles

What can I say?

What can I say: best keto friendly products I have tried and I've tried a lot available on market products. My favourite? Hard to choose because so far what I have ordered is a "little heaven" for me....ordered twice already and getting ready to place my third and not last order....Well done Heylo!!! You make me 😊 happy for sure!!!!

10 octobre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Thanks so much for your lovely review. We really appreciate your support, and we're thrilled to hear that Heylo breads are making you happy! 💜😊💜 Love from, The Heylo Team

Noté 4 sur 5 étoiles

I've bought twice now from Heylo

I've bought twice now from Heylo. I've had to give up standard bread products for health reasons, which was hard because I love bread. Heylo products are expensive but I see them as an occasional treat. The bagels, seeded rolls and pizza bases are particularly good.

15 octobre 2024
Avis spontané
Noté 4 sur 5 étoiles

Best low carb bread products available

I’ve been using the seeded bread, white rolls and sub rolls for about 6 months now. I order and then freeze as soon as I get them. As a treat from time to time I get a Cinnamon and fruit loaf too. I love the seeded bread toasted with a number of toppings for breakfast . I use the rolls with burgers or as a breakfast with eggs and sausages. I also use the subs for hot dogs. I’ve tried other low carb bread products but none are even remotely close to the taste and quality of Heylo. I can’t imagine my life without it. I’m eating Heylo bread products on a daily basis and it’s helped me to reach my weight loss goals.

15 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic company

Fantastic company! Products blow others out of the water! Not sure how they do it! Must be magic! Definitely a winner for low carb products any day of the week! Love it 🫶🏻💕💕

15 octobre 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Thank you very much for sharing! We love to hear that you're enjoying Heylo bread. 💕💕😊 Love from, The Heylo Team

Noté 5 sur 5 étoiles

Heylo newbie loving it so far.

I have been trying to lose weight and these could be the absolute answer to my prayers.I love everything bread, breakie, lunch, dinner.My first order of the starter bundle it looks small but has lasted us as long as our normal loaves.Small yes, slightly different but with your toppings and fillings it's okay.I have ordered again with different items to try and eyeing up other options.Just weighed myself a week in with heylo and two pounds down.Thankyou heylo.

20 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Wow - delicious!!

Wow. Their fluffy white bread is extremely delicious. It's a game-changer. It's the first day but I suspect I'll be a customer for life.

17 juillet 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi, Thank you very much for sharing. It's great to hear that you're enjoying the Heylo Lighter White!💜😊💜 Love from, The Heylo Team

Noté 1 sur 5 étoiles

Sadly won't use again which is a shame

Sadly won't use again which is a shame, ordered the bundle, only received cinnamon bread, contacted them and they said was a problem their end, fair enough mistakes happen occasionally, received the rest of the order and it was all squished and smashed because it was shoved into a box that was too small! I wanted to subscribe as the cinnamon and raisin bread was lovely but customer care is lacking.

13 juillet 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi,
Please accept our apologies for the errors on your order. We hope you were satisfied with the replacement items that we've sent and that they've gone some way towards reassuring you that we genuinely care about every customer's experience. If we can help further, please don't hesitate to contact us at heretohelp@weareheylo.com
Kind regards, The Heylo Team

Noté 2 sur 5 étoiles

A lot of money for it not to be packed safely

My first order was fine and packaged with care!

This order wasn't and everything in the box was smashed, everything!!

Sadly, will be sourcing different keto products

5 juillet 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi,
Thanks for your feedback - we appreciate all comments that help us improve. Please accept our apologies for this packing error - it's not our usual standard. We have a range of box sizes and are always working on improved packing methods.

Please let us know which items need replacing at heretohelp@weareheylo.com as we'll always replace items that don’t arrive in top condition
Kind regards,
The Heylo Team

Noté 1 sur 5 étoiles

Mould growing on hot dog rolls that…

Mould growing on hot dog rolls that were in date. Not the experience I expected from an expensive product. Emailed to complain many weeks ago but have yet to receive a response. Truly shows they aren’t interested in feedback and response to such.

23 mai 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi,
We’re really sorry to hear there was a problem with your bread. Although we put a lot of resources and expertise into Heylo products – including lab testing – low carb items can be occasionally susceptible to shortened shelf life, especially depending on transit conditions.

However, we guarantee 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition. Please let us know at heretohelp@weareheylo.com how we can help.
Kind regards, The Heylo Team

Noté 1 sur 5 étoiles

Mould growing on Bagels!

Order 4x packs of the Heylo bagels. 2 of the packs had bagels with mould growing on them even though the best before date was still 5 days away which doesn’t give me any confidence about the quality assurance their products go through. I understand products can become mouldy but would not have expected mould to be growing on the bagels when the best before date was still 5 days away. Not likely to be ordering anything from Heylo again and wouldn’t recommend to anyone else based on my experience.

22 mai 2024
Avis spontané
Logo de Heylo

Réponse de Heylo

Hi,
We’re really sorry to hear there was a problem with your bread. Although we put a lot of resources and expertise into Heylo products – including lab testing – low carb items can be occasionally susceptible to shortened shelf life, especially depending on transit conditions.

However, we guarantee 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition. Please let us know at heretohelp@weareheylo.com how we can help.
Kind regards, The Heylo Team

Noté 5 sur 5 étoiles

Will order more!

Ordered 2 packs of granola on Friday. Arrived by Monday. I have tasted both and they are absolutely to die for. I'd buy them even if I wasn't on a low carb diet. Delicious.

15 avril 2024
Avis spontané
Noté 4 sur 5 étoiles

Delivery fast and well packaged

Delivery fast and well packaged. For keto bread, the slices are tiny and smell very strange. Had the seeded loaf and white bundle to try.
Found the seeded one very dusty and mealy. Almost smelled like bird seed mix. The bread toasts ok and elevated the smell slightly. For the price, it's not worth the cost in flavour.

22 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Brilliant products

Very quick delivery and packaged really well. The seeded bread,bagles and raisin and cinnamon loaf are absolutely delicious.

8 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing bread products & crackers

Just amazing. Everything I’ve tried is just excellent. Customer service is great as my second order went missing through no fault of the company and Carolyn quickly replaced this and delivered it when I could be around to receive it. My freezer is now filled with portion controlled bread products and can’t believe how these low carb products can be so nice. Will be ordering going forward!

16 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Love Heylo!

Great customer service, fast delivery very tasty bread that supports my diet which thanks to your products seems effortless now!!
I am very happy that I have come across your website and I have already recommended your products to a few friends of mine.
It would be great if you'd have a refer a friend campaign!
Excited to try all of your products and would love to hear via newsletter when you have a new product added to your product range!
Congratulations to this great business 👏

11 janvier 2024
Avis spontané

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