Spruce  Avis 

Really nice products that don't have the usual horrible chemical smells :)

A fault developed with my spray bottle nozzle, however I contacted Spruce to let them know and the customer service I received was outstanding, a new nozzle was delivered to me in a few days time. Great cleaning products, I will continue buying!

Quick delivery love the fragrance cleans well

Received my package which I needed urgently within timescale. Good communication and lovely smelling cleaning items!

Like other reviewers, I have tried to raise a concern about my order, which was placed over a week ago. I have not yet received an email to notify me of dispatch and there has been no sign of any delivery. Likewise, there have been no replies to my email and texts. Very poor communication and no indication of dispatch and delivery times/waits.

The products are environmentally friendly and works. They smell good and the containers save on single use plastic. I like the sponges that are included in the kit I purchased as well. Will try the other products when I need them.

Love everything about it - both laundry sheets and sprays are brilliant (and smell amazing!)

Speedy delivery but have only used the multipurpose cleaner so far - using in the kitchen it does what it’s meant to do, and smells pleasant. Hope the glass and bathroom sprays are as effective.

I've been using Spruce multi surface cleaning spray refills and the laundry sheets for a while now. I feel so much better knowing that I'm not using products containing nasty chemicals. Cleaning sprays that I've used in the past have irritated my chest, but I don't have that problem since using Spruce. I also love that there's no single use plastic. Very happy with the effectiveness of both products and will be continuing to use them.

They really work and smell amazing. I love the bottle and they have turned a chore into a pleasant job!
I have to admit I was initially sceptical, maybe it is because I live on a farm and I think my house is probably grubbier than the average home!!! But their cleaning spray really does work and the laundry sheets do a great job. I can bare to think about how much plastic and water goes to waste on conventional products. I'm totally converted, thank you, Spruce. p.s. the bottles look so pretty!

Great floor cleaner, smells amazing and cleans well too.

USED THEIR SERVICES A FEW TIMES AND EACH TIME THEY SUPPOSEDLY CLEANED AND THEY DID NOT!! I PAID A LOT OF MONEY FOR THEM TO JUST VACUUM??!! THEY WOULD NOT REFUND ME MY MONEY AFTER THE PICTURES AND EMAILS I SENT THIS PLACE IS A SHAM!!

Poor customer service. Avoid at all costs. I have requested several times to cancel my subscription but they insist on charging my card and refuse to help. The products are average, there is much better on the market. Updating this post in response to the reply. I’m not referring to other brands with toxic ingredients, I referring to wholesome brands with organic ingredients and very good customer service which is where you’re clearly lacking (going off other reviews too) I’ve reported you to my bank as you refused to assist me in cancelling the subscription and instead keep taking my money. Takes a lot for me to complain but their customer service is really bad. Spend your money elsewhere. AVOID at all costs.

Similar to other reviewers, the customer service is awful. I had a subscription for the floor cleaner, payment was taken and no product arrived. Took several messages to get a response which advised of a wider shipping issue. However weeks later have still not had a replacement or response to request for updates. Requests for a refund are completely ignored. Cancelled subscription and will not order from this company again.

Disappointed with the lack of response.
The products themselves seem really good and smell lovely. However the refills duo I ordered were missing from my package which I received on the 25th May.
I phoned Spruce but received an automated message, I emailed twice, I used the contact us form and sent a text message all in the last 3 weeks.
I have still not heard from Spruce or received the outstanding items.
Although I like the products, I shall not be ordering any more until Spruce send me the items or refund my money.

Great cleaning products, nice smell (not overpowering) but most importantly for me no nasty chemicals.

Ordered starter pack one week ago, still not been shipped. No response to email, text or Instagram comment. Really poor customer service. Have now requested a refund. Save your money and shop elsewhere.

Great products the work and help the environment

Love these products, they clean so well!

Fast delivery. Love the smell and both floor and surface cleaner seems to do the job. We have a dog and with all the rain many dirty paw prints and even when dried in it cleans up well. Thank you.