Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely outstanding quality purchase, I searched for ages looking for an attachment for a new brush head as the one I had on my new brush had broken in transit. The items (I was expecting just one... Voir plus

Noté 5 sur 5 étoiles

Receivedy patio cleaning set today absolutely fabulous product is high quality for the price very pleased buy this product you won't regret it 😁

Noté 5 sur 5 étoiles

Brilliant Easy Grip sponge cleaning set. I ordered this via Amazon, I have used electric sponge cleaners in the past and they are actually not as strong or easy to manouvre! These are brilliant, you... Voir plus

Noté 5 sur 5 étoiles

I've ordered from this company over 5 times now never had a single issue .items arrive super quickly in great condition well but not over packaged .Products are good quality function well and last a d... Voir plus

À propos de l'entreprise

  1. Fournisseur de produits de nettoyage

Informations provenant de diverses sources externes

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I placed an order for items and after I…

I placed an order for items and after I paid and received confirmation I was contacted with an update of extra charges, which I disputed, as the mistake was theirs not mine. The responses I received were unprofessional and rude. When I received delivery of my order, there was an item missing, I contacted the company regarding this, and Anjelyn replied with an apology, and said she would arrange to send the item out to me, she then contacted me to say the replacement was arrange. I then received an email from Paula, who was very rude, and said there was no replacement being sent out, as they were already out of pocket because of me. I found this very unprofessional, and have had to dispute this issue with my Credit Card company, I will not be purchasing anything from this company again, not because of their goods, but because of the way I was treated by the customer care assistant Paula.

17 mai 2026
Avis spontané
Logo de The Dustpan and Brush Store

Réponse de The Dustpan and Brush Store

Hello Gertrude,

We’re truly very sorry for the experience you’ve had and sincerely apologise for the frustration and disappointment caused, especially regarding the way your concerns were handled.

This is certainly not the level of customer service we aim to provide, and we regret that our communication left you feeling upset and unsupported. Please be assured that we take feedback like this very seriously, and we will do our best internally to correct and improve situations like this moving forward, as our customers are always our priority.

We also sincerely apologise for the confusion regarding the missing item and replacement arrangement. Our team will reach out to you directly to properly review and resolve this matter, and we truly hope you may still allow us the opportunity to make things right despite what has happened.

Thank you for bringing this to our attention, and we apologise once again for the inconvenience caused.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Noté 5 sur 5 étoiles

Absolutely outstanding quality…

Absolutely outstanding quality purchase, I searched for ages looking for an attachment for a new brush head as the one I had on my new brush had broken in transit. The items (I was expecting just one for the cost, but received 3 ), were robust and ideal for my requirements. Checking out their website I will be ordering other different items too, well priced, good to excellent items. Thank you.

16 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

I've ordered from this company over 5…

I've ordered from this company over 5 times now never had a single issue .items arrive super quickly in great condition well but not over packaged .Products are good quality function well and last a decent amount of time .happy to recommend to anyone

21 avril 2026
Noté 1 sur 5 étoiles

Broom handle

Broom handle - product description and specification on website and ebay were inaccurate. 22/23mm turned out to be 24/25mm. Initial response from the company was unhelpful until I referred them to their own website and Ebay listing. They seemed to think it was my fault and threw the burden of return and refund on to me for their misleading adverts/order form. In their favour, delivery was fast and efficient - just wrong

30 avril 2026
Avis spontané
Logo de The Dustpan and Brush Store

Réponse de The Dustpan and Brush Store

Hello David,

We’re very sorry for the inconvenience and frustration this has caused.

We sincerely apologise for the confusion regarding the product specification. The size discrepancy of 2mm was due to a human error in the listing, and we have now updated the details to ensure this does not happen again to other customers.

We also apologise if our initial response came across as unhelpful—that was not our intention. We truly appreciate you bringing this to our attention, as it helps us improve both our listings and our service.

We will reach out to you via the same email thread to make sure this matter is properly resolved for you. Thank you again for your feedback, and we’re sorry for the experience you’ve had.

Kind regards,
Kim

Noté 5 sur 5 étoiles

WOW!

The quality of the product was much better than the traditional mop with wooden handle and the result was a much drier finish and lovely clean floor. Thank you and after trying most of the different types of mops and pads I am sticking with yours. Thank you!

23 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Brilliant Easy Grip sponge cleaning…

Brilliant Easy Grip sponge cleaning set. I ordered this via Amazon, I have used electric sponge cleaners in the past and they are actually not as strong or easy to manouvre! These are brilliant, you get a handle which attaches to 3 cleaning sponges and they are large but small enough to cover corners and difficult angles in the bathroom or kitchen. I love them and cleaning the bath is significantly easier.

22 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Soo good to buy something British

Soo good to buy something British, as soon as I opened it I could see the quality, very well wrapped very easy to put together ( &I am eighty) , plus fast delivery, I rarely rate products but I certainly rate this firm.
Patricia Merthyr Tydfil

10 avril 2026
Avis spontané
Noté 3 sur 5 étoiles

Just received my bathroom cleaning set…

Just received my bathroom cleaning set but the head slides in but won't lock please advise

9 avril 2026
Avis spontané
Logo de The Dustpan and Brush Store

Réponse de The Dustpan and Brush Store

Good morning Jayne,

We’re very sorry to hear about the issue with the locking mechanism and apologise for the inconvenience caused.

We’d really like to get this sorted for you as quickly as possible. Unfortunately, we’re unable to locate any email or order details under your name, so we kindly ask that you contact us directly with your order reference.

Once we have your details, we’ll do our very best to resolve this matter for you right away. Thank you for your patience, and we’re sorry again for the trouble caused.

We look forward to hearing from you so we can resolve the matter


Kind Regards
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Noté 5 sur 5 étoiles

Quality is good

I haven't used the dustpan and brush or brooms yet but they do seem excellent quality. Good to have a metal dustpan

23 mars 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus