Webbs Garden Centres Avis 286

I purchased a Lemax Christmas Carousel, which was well packed and quickly delivered. Unfortunately it turned out to be faulty on arrival. I contacted customer service by email. Andy responded immediately and arranged to courier out a replacement by next day delivery. The courier also picked up the faulty one too. The replacement works perfectly and I'm very happy with it. The price was excellent too. Overall, an excellent experience from Webbs Direct and I would definitely use them again.

I recently placed my first order on Webbs Direct and the experience was great. I ordered with Webbs because they had the lowest price online for one particular item I needed. Their online range is so good I added some extra items to the order. I had a phone call within a few hours to explain one item was out of stock, but they had an alternative if I was happy with it (I was), and the delivery arrived the next day - super speedy!
Unfortunately one item was broken. I contacted Webbs via email and had a response within a few hours, advising they would send a replacement within a couple of days.
Everyone I spoke to was friendly, helpful and professional. Things do go wrong - the world isn't perfect - but the service I had from Webbs was fantastic and they resolved my issue really quickly.

The initial items were delivered very quickly, unfortunately a manufacturing problem was discovered.
A phone call and follow up e-mail to Webbs Garden Centre were dealt with quickly and efficiently, resulting in the item being replaced within 48hrs.
I couldn't fault their service and will certainly use this company again.

I had a mixup where the item I ordered was not the one that arrived, not that big of a deal, these things happen. However still wanted the original item (Lemax Christmas ornament as a gift) so I messaged the support and within 24 hours someone called Andy got back to be and processed a replacement. I can't fault the service and it took very little on my part to get it rectified.

This is one of the good ones.

I enjoyed my drink in the cafe. What I didn't enjoy was being lectured by the person serving us, So the fact I mentioned that we didn't used to have to pay for cream and marshmallow with our hot chocolate led her to lecturing us on how the drinks were cheap and we wouldn't get that anywhere else. I wouldn't get the lecture anywhere else either!

Raised vegetable beds. I had a post online sale/delivery query (delivered within 3 working days) regarding the order, I emailed the team at the weekend not expecting a response until the following week, but had a response back within an hour. Andy committed to answering my query as soon as he could, explained clearly what action he would take and I had a call 9am today which resolved the matter fully! Thanks Andy, its not often that we expect such great customer service these days but so very refreshing when its received. Highly recommend.

After deciding to create a Christmas village I found the closest place to get the Lemax figurines was Webbs of Wychbold/Droitwich. I made the trip and it was so worth it (I live a good 40mins away). I was wowed by the expanse of the centre, so many sections from plants to food, clothes to pets.
I focused on the Christmas section and was immediately mesmerised by the attention to detail. Upon wandering around the Lemax section my mom couldn't find what she was looking for and I must have looked like I needed help because I was approached by a wonderful older gentleman asking me if I was OK. He didn't only find the towers we wanted but he went on to say what sells fast and asked about our ideas. He advised on the the 3 way adaptors, took me to find them and explained how not to overload sockets. He was so knowledgeable, friendly and helpful! What a joy!
I left feeling a lot lighter in the purse section but overjoyed at my purchases and the super customer service I received.
I then found one of the items came without a bulb or adaptor. I emailed their customer service department, expecting to hear back on the Monday but was responded to within half an hour, on a Saturday. They advised me it was hidden under a flap, silly me.
Honestly couldn't recommend this company more. Helpful from the shop floor to the offices and just a really super shopping experience. SHOP RETAIL! I could've brought these thing online, but am so happy I didn't as I got some great tips on a 1-2-1 basis.
Get to Webbs!

I ordered a raised bed from Webbs online 10 days ago.
I am still awaiting delivery.
I have contacted the company and have been given a number of explanations. New Couriers, van breakdowns, was promised delivery every day for the last 3 days to no avail.
Remained at home for 2 of these days, informed Webbs I was also happy for delivery to be left on front drive if not at home, this was agreed.
Called today for update and was promised a call back from warehouse for delivery status update , no callback received.
Still awaiting delivery 11 days after initial order, product purchased online in good faith with hefty delivery charge paid.
Would not recommend using Webbs online services until delivery issues are addressed.

Always have what I'm looking for and love the variety of ranges from home to garden.
Webbs wychbold is a great place to spend a few hours and the staff are always helpful.

I bought some garden furniture online at a greatly reduced price at the end of season. I was pre-warned that it would not be arriving in original packaging.

The couriers themselves were communicative, arrived on time and left the furniture exactly where we wanted it.

On unwrapping we found that the one of the small rubber washers on the bottom of a chair leg was missing.

Webbs got the manufacturer to send me a replacement directly with no fuss, and kept me informed by email throughout. I was very pleased with the quality of service and attention to detail, particularly given that we had received a deep discount on the item. I would definitely use Webbs again.

Cafe totally pretentious. Over £10 for a sandwich. Tea served in a fancy carafe but the colour and taste of dishwater. What a shame. Cakes uncovered and dried out.

Ordered a stone circle from Webbs but on opening the package found one piece was broken. Telephoned Webbs immediately and unlike many calls made to suppliers phone service it was answered very quickly. Took pictures and video as instructed and sent off to Webbs. Staff sympathetic and positive in solving the problem which involved contacting the manufactures of the stone circle. Every contact and follow up from me was dealt with pomptly by Webbs. We did have to wait for the replacement segment to be produced by the manufacturer. Two replacement segments arrived 26/09/2023. Despite the wait which was unavoidable Webbs delivered.

Wonderful plants in super condition and delivered quickly.
What great service. Thankyou.

I visited Webbs cafe today and was very disappointed by their range of cakes. I have been a member for years and the cafe used to have a wide range of cakes, muffins, scones etc. Today there were 3 cakes on offer out of which I chose the lemon. There was more butter icing than cake! Both my daughter and I had to scrape it off as it was so sickly. You had to search for the sponge among the masses of butter icing. We don't live locally and made a special visit. We will head for Dobbies next time - nearer to us and with a much better selection.

To me Webbs are one of the finest companies to deal with. Their service is first class and should you have a question to ask or if there is a problem they respond quickly and with care I am a new customer and I look forward to a long lasting relationships. Thank you Webbs

I ordered a garden arch at a good price which arrived within a few days. I phoned with a query and the people I spoke to were very helpful. There was a mix up with the delivery company and again I phoned and the issue was resolved within a couple of hours. Good product and good customer service.

I purchased a euphorbia that arrived today. I was very impressed by the careful packaging to ensure safe transportation of the plant and even more so with the quality of the plant!

Thank you so much.

Would recommend !!

Today we had a lovely lunch from the new menu, not only was the food and drinks excellent but the service from a lovely lady named Sandra who couldn’t do enough for us and who made our visit a positive happy one. We will definitely return. So lovely to be served with a smile.

I bought a webbs online bunch of flowers and plants. There was an issue, but after one of the managers found out everything was sorted. The manager went above and beyond to rectify my wee issue, liasing with myself and staff.
The packing to secure the plants is the best I've seen in the UK. They arrive on time and you're kept in the loop.
All the plants have a lush, strong colour and look healthy.