The return process was awful, I had to email them numerous times to get a return address, then pay a £40 parcel fee! On top of that, they refunded a partial amount due to a "restocking fee" fee. I've... Voir plus
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DO NOT PURCHASE FROM THIS COMPANY. I FINALLY RECEIVED MY DRESS BUT IT DIDNT FIT. I HAVE REQUESTED A RETURN FORM 4 TIMES BUT THEY ARE IGNORING MY REQUESTS. I HAVE NOW REPORTED THEM TO THE FRAUD DEPA... Voir plus
Poor quality clothing. Arrived after due date. There is no customer services rather delayed emails that make returns nearly impossible and punitive. Do not buy from this company. I have still not been... Voir plus
I ordered 3 dresses to try on for my wedding none of them suitable. I would advise not to order from Wedtrend. Delivery costs are high, returns process impossible. I would advise ordering a dress from... Voir plus
1,7
Mauvais
126 avis
A répondu à 43 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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CONSUMER FRAUD
DO NOT SHOP HERE!
I had similar issues as other customers- I wasn't happy with the items i ordered and wanted to make a return. I contacted the company as per their return policy. They attempted to convince me to keep the dresses and offered me a discount on a future purchase. I rejected the offer multiple times. They attempted to ghost me until I threatened to file a complaint with my state attorney general and the Federal Trade Commission. At that point they provided return instructions. I shipped the items back and after 30+ days I still had not received a refund. I contacted them again and threatened to file complaints again and then they finally refunded my money.
My advice- pester them and threaten to file complaints! Don't give up until you get your money back.
Even though I received a refund, I went ahead and filed a complaint with the Federal Trade Commission because WEDTREND commits fraud and should not be allowed to conduct business in the USA. I encourage other consumers to file complaints with the FTC and their state attorney general.
27 août 2024
Avis spontané
Réponse de Wedtrend
Dear Danielle,
We sincerely apologize for the inconvenience or annoyance you experienced.
We wanted to update you on the status of your order. We processed the refund for your order on November 1st. If you have not received your refund yet, we recommend that you contact your bank for further information on the status of your refund. Please note that it may take some time for the refund to reflect in your account, depending on your bank's processing time. If you require any additional assistance or have any questions about your refund, please feel free to contact us. We will do everything we can to assist you.
We are writing to express our sincerest apologies for the delay in responding to your email and any inconvenience this may have caused you. We sincerely apologize for any annoyance or inconvenience this may have caused you. We are committed to improving our communication services to ensure a smoother shopping experience for all our customers. We are actively investigating the issues you raised. Please rest assured that we will take the necessary steps to resolve these issues and prevent similar incidents in the future.
We have sent you an email regarding your situation so that we can discuss it further with you and find a solution. Please check back at your convenience. We hope to hear from you soon!
Kindest Regards,
Wedtrend Customer Care Team
Return scam
The dress I ordered was cute but wasn’t going to work for the occasion I had ordered it for so I tried to return it. After doing all the requirements needed to return the item the company ghosted me and never gave me a refund. I checked with the shipping company and saw the dress was delivered back to Wedtrend and after more than 15 days still no refund and no answer from the company. So now I’m out $200 and no dress.
7 octobre 2024
Avis spontané
Réponse de Wedtrend
Dear Danielle,
We sincerely apologize for the inconvenience or annoyance you experienced.
We wanted to update you on the status of your order. We processed the refund for your order on November 1st. If you have not received your refund yet, we recommend that you contact your bank for further information on the status of your refund. Please note that it may take some time for the refund to reflect in your account, depending on your bank's processing time. If you require any additional assistance or have any questions about your refund, please feel free to contact us. We will do everything we can to assist you.
We are writing to express our sincerest apologies for the delay in responding to your email and any inconvenience this may have caused you. We sincerely apologize for any annoyance or inconvenience this may have caused you. We are committed to improving our communication services to ensure a smoother shopping experience for all our customers. We are actively investigating the issues you raised. Please rest assured that we will take the necessary steps to resolve these issues and prevent similar incidents in the future.
We have sent you an email regarding your situation so that we can discuss it further with you and find a solution. Please check back at your convenience. We hope to hear from you soon!
Kindest Regards,
Wedtrend Customer Care Team
I have not received the dress i ordered
22 septembre 2024
Avis spontané
Réponse de Wedtrend
Dear Gary,
We sincerely apologize for any inconvenience this may have caused and truly empathize with your frustration. Please note that all dresses are made to order, including standard sizes. We kindly encourage you to check the tailoring and shipping times listed under the "add to cart" button on the dress page you ordered from. The total order time is the sum of the tailoring time and shipping time, which typically ranges from 5-10 business days for tailoring and 3-10 business days for shipping.
We are pleased to inform you that your order WBWTUS14556, which you paid for on September 16, has now finished production. You will receive an email notification once it has been shipped. We would like to assure you that we are still within the delivery timeline. Additionally, we noticed that we have not yet received any email correspondence from you. If you have any further questions or require assistance, please do not hesitate to reach out to us: customercare@wedtrend.com.
WedTrend Customer Care Team
CHINESE SCAM
The shipping estimates will take at least double the time they stated. I reached out to them to cancel the order because it hadn't shipped in time for the event, they said I couldn't get a refund (even though they still have the product within their possession). I woke up the next morning and the product has shipped, from China. It's a total scam company, I've disputed the charges with my credit card company.
19 septembre 2024
Avis spontané
Réponse de Wedtrend
Dear Sarah,
We truly appreciate you taking the time to share your thoughts about your experience with WedTrend. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience or frustration you may have experienced. Please note that all dresses are made to order, including standard sizes. We kindly encourage you to check the tailoring and shipping times listed under the "add to cart" button on the dress page you ordered from. The total order time is the sum of the tailoring time and shipping time, which typically ranges from 7-12 business days for tailoring and 3-10 business days for shipping.
We would like to kindly inform you that we locate your order information using your user name. Could you please confirm if WBWTUS14080 is indeed your order number? We attempted to search for the email you used to contact us with the email address saraheastern0512@gmail.com, but unfortunately, we were unable to find any records. If you have any questions or need further assistance, please do not hesitate to reach out to us. Our email address is customercare@wedtrend.com, and we are always here to help.
Thank you for your understanding.
WedTrend Customer Care Team
Shipping address was wrong with no way…
Shipping address was wrong with no way to change as it had just “shipped out” I hope. I messaged about the tracking number because it was not in USPS system and never got a response. Starting to think I’m being scammed. USPS was also no help of course so it’s just been a hassle all around. -10/10 do not order from this place
13 septembre 2024
Avis spontané
Réponse de Wedtrend
Dear Cully,
We sincerely appreciate you taking the time to share your thoughts about your experience with WedTrend. Your feedback is incredibly important to us, and we truly apologize for any inconvenience or frustration you may have experienced.
We would like to kindly request your assistance as we work together to resolve this issue. If you could please use your tracking number 4203942292612903574908000000268694 to reach out to USPS at (+1 800) 222 1811, it would greatly help in ensuring that your package receives the appropriate feedback promptly. Our customer service team has reached out to you via email with details regarding the status of your package. We eagerly await your response and are here to assist you further.
WedTrend Customer Care Team
Worst Online Buying Experience of My Life - STAY AWAY
Company is a bunch of scammers - shipping will take 5x longer than stated, trying to return dresses with them is a nightmare of them trying to con you into keeping the dresses for 10% off, 30% off, or a coupon code. Had to file a complaint with the BBB for them to begin taking initiative in fulfilling my requests for a return and refund (they never responded to the BBB complaint btw). Wish I would have done more research on this company before ordering 5 dresses from them as it seems there are a TON of bad reviews on them with the BBB and Trust Pilot and it could have saved me the trouble. WORST ONLINE BUYING EXPERIENCE IVE EVER HAD!!!
24 juillet 2024
Avis spontané
Réponse de Wedtrend
Dear Alexis,
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
Please note that the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered). The order total time = tailoring time + shipping time. Normally it will take 7-12 businuess days for tailoring and 3-10 business days for shipping.
We are currently improving various aspects such as product quality, customer service, and logistics service. Your opinion is very valuable to us. We will definitely listen and adopt it. We once again deeply apologize for the trouble and inconvenience this has caused you. We hope to have the opportunity to provide you with better service in the future.
Kind regards,
WedTrend Customer Care Team
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. I followed the company's return policy and emailed them to request a return. After several emails back and forth, they agreed to refund the full amount of the dress as I was within the return window. I emailed them a picture of the tracking number for the package and it was delivered OVER A MONTH AGO. Wedtrend has failed to process my refund even though they have the merchandise. I have sent several emails to follow up but they have not been returned. I have also reached out via the chat to get an update on my refund and get canned answers about "peak season." The website states they process returns in 5-7 business days. DO NOT BUY FROM THIS COMPANY. They essentially promise refunds and then never process returns. Theft? Based on other reviews, this seems to be a pattern and standard business practice. I will be filing a complaint with the Better Business Bureau and any other appropriate agency.
6 septembre 2024
Avis spontané
Réponse de Wedtrend
Dear Robinson,
We sincerely apologize for any inconvenience or frustration you may have experienced. Please allow us to clarify that it is never our intention to mislead our customers. We are indeed experiencing a peak period, which may result in delays in addressing your inquiries, and we truly appreciate your understanding in this matter.
To provide you with the best possible assistance, we would like to review your case specifically. However, we were unable to locate your order number using your username. We have sent you a message and would be grateful if you could respond with your order information at your earliest convenience.
Thank you for your cooperation, and we look forward to hearing from you soon.
Wedtrend Customer Care Team
Réponse de Wedtrend
Hi Donna ，
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Wedtrend Customer Service Center
I sent a dress back on july 22
I sent a dress back on July 22 (paid 13$ for return), they received it on July 24th and I still have not received any refund or code. I have an event and I need to buy an another dress from their website. I literally bought a dress from them knowing that I could return it. They should’ve mentioned in their return policy that they would only offer percentages off the product or a coupon as a refund, they don’t refund you the money. It’s so unclear for the customers. I literally spent my savings and I don’t have the money to buy another dress. I’m praying that they would me my coupon at least. I’ve been waiting for five days! Refunds shouldn’t be that hard I only faced this issue with this company.
Update August,19,2024
I received the code but it took way too long and it made me so frustrated because I thought I would never receive it. I still would have preferred an actual refund instead of a code. I had to get an another dress from them and pay for the shipping. I wouldn’t risk buying a dress from them again.
18 juillet 2024
Avis spontané
Réponse de Wedtrend
Dear Aya,
We apologize for any inconvenience or frustration your experience may cause you.
We checked Aya's information, but unfortunately, there is no record in our system.
Can you provide your order number or the name or email address you used when placing your order? We will use these to double check your order.
As soon as we locate your order number by your name or email address, we will send you an email with all the necessary details and instructions to facilitate your return. Your satisfaction is our top priority and we are committed to ensuring your return experience is smooth and hassle-free.
kind regards,
Wedtrend Customer Care
just avoid this website.
After reading these reviews i am very nervous i will not be refunded for the dress i purchased. Will absolutely not be shopping here again. The website also claims to have live chat which seems to be a lie.
Responding: No I have not sent the dress back because I’ve been going back and forth with you guys about getting a full refund. You’re offering me 30% refund.
17 juillet 2024
Avis spontané
Réponse de Wedtrend
Dear customer,
We have sent you an email regarding this matter. We understand your situation. Please rest assured that we are here to help you resolve the problem. Could you kindly inform us if you have sent the dress back? Once we receive the package, we will proceed with processing the refund for you. Thank you for your cooperation.
Looking forward to your reply.
Wedtrend Customer Care Team
If I could give less that one star
If I could give less that one star, I would. Terrible company. The dress I ordered was two sizes too small. I needed it for a wedding and didn't want to chance an exchange, so I ordered another dress from a different company. There were many emails exchanged between me and Wedtrend when I was trying to obtain a return address. They kept trying to get me to keep the merchandise. When I finally obtained the address, I had to take a picture of the item, the tag and insert these items into the package. Why? I have no idea, but I wanted my refund.
Here I am a little over a month later and NOT REFUND. Item has been received. So basically, they stole from me.
Stay clear of this company. A HUGE mistake!
17 juillet 2024
Avis spontané
Réponse de Wedtrend
Dear customer,
We sincerely apologize for any inconvenience caused by the service you received from us previously. We would like to take this opportunity to clarify our return policy for you. In order to facilitate the return process, we kindly ask that you provide us with the tracking number and receipt associated with the returned dress. This information is necessary for us to accurately update our warehouse system.
Please be assured that our intention is not to cause any inconvenience or confusion for you. We are pleased to inform you that we have received the returned package and have processed your refund accordingly. Your patience and understanding are greatly appreciated as we strive to provide you with the best service possible.
Thank you for your understanding and continued support. We have sent you an email regarding this matter. Should you have any further questions or concerns, please do not hesitate to contact us.
Looking forward to hearing from you.
Best Regards,
Wedtrend Customer Care Team
Horrible
Horrible. Do not order from this company. They will not respond to my emails to do a return on a bridesmaid dress. It says you can return within 14 days but to contact them for the information. 3 emails and no response!!! Scammers
24 juin 2024
Avis spontané
Réponse de Wedtrend
Dear customer,
We are very sorry that we did not reply in time. A large part of the reason for this may be due to system problems. Sometimes there is a backlog of emails we receive, resulting in no timely reply. We sincerely hope you won't be offended. Could you please provide your email address and order number? We are looking forward to helping you solve your problem very quickly.
If you have any further questions, please let us know. Have a good time!
Kind regards,
Wedtrend Customer Care
Will not let you return
Will not let you return! I paid for expedited shipping and it came way after the promised delivery date. Dress did not fit and then they blocked my email address so I can’t contact them!
23 mai 2024
Avis spontané
Réponse de Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
First, We have just applied for our own brand on this platform, so we were unable to respond to your review before. We apologize if you feel that the clothes do not fit.
Second, we have not blocked any customer's email address, this may be a technical malfunction. We have reported this issue to the technical department, and they are already correcting the system.
Finally, Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again.Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kind regards,
WedTrend Customer Care
Do not buy from here!!
Do not buy from here!!! They send me the wrong dress and want me to pay to return it. They’re a joke of a company. It’s a scam!
16 avril 2024
Avis spontané
Réponse de Wedtrend
Dear customer,
We have just applied for our own brand on this platform, so we were unable to respond to your review before.
We are sorry to hear that you received a wrong item. We strive hard to fulfill orders correctly, though, there may have been some issues encountered during fulfillment. We will reflect this situation to the relevant department and try our best to reduce the occurrence of this issue.
We have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kind regards,
WedTrend Customer Care
Do not order from this company
Do not order from this company. The product may not fit and while the site says returns are free, they are not. They also make returning the item impossible as they refuse to give you a return address and insist on multiple email communications to dispute why you do not want to keep the product. Look elsewhere.
15 mai 2024
Avis spontané
Réponse de Wedtrend
Dear Customer,
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
First, We have just applied for our own brand on this platform, so we were unable to respond to your review before. We are sorry if our customer service failed to satisfy you.
Secondly, Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again.
Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kind regards,
WedTrend Customer Care
Don't Recommend this Website
I ordered an outfit in March for a wedding in July, it took a while to arrive and was not true to size. The item had no tags and there was only a sticker on the plastic wrap. I contacted this company to receive a return label so that I could return the item, and it went on for weeks. I had to dispute the purchase with my credit card company to even get an address to mail the item back. Asked and asked for a return label and a credit to my credit card to no avail. They are now saying they credited my account on a date that was prior to my purchase. My credit card company removed the charge from my card. I would not recommend this company at all.
14 mars 2024
Avis spontané
Réponse de Wedtrend
Dear Customer, we regret any inconvenience or frustration that your experience has caused you.
First, we have just applied for our own brand on this platform, so we were unable to respond to your review before. We are sorry if you have any inconvenience or frustration that your experience has caused you. and dissatisfied with customer service.
Secondly, We wanted to provide you with an update regarding the status of your order. We have processed a refund for your order on Apirl 8th. If you have not yet received the refund, we recommend contacting your bank to inquire further about the status of the refund. Please be advised that it may take some time for the refund to reflect in your account, depending on your bank's processing times. If you require any additional assistance or if there are any issues with the refund, please don't hesitate to reach out to us. We're here to help in any way we can.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kind regards,
WedTrend Customer Care
Terrible Timeline, Poor Quality
Took 2+ months for my dress to come - messaged them multiple times asking for a legitimate ETA and they never gave accurate or honest information. The dress arrived with one strap not properly sewn so it was disconnected from the dress. Contacted them and they didn’t respond for 21+ days and will not take the return.
27 mars 2024
Avis spontané
Réponse de Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
After reading many of these reviews
After reading many of these reviews, I went out on a limb and ordered a dress only because someone I know personally ordered a dress with great success- It's been over a month dresses to come and they just sent me a tracking number again a tracking number that is not showing up in the USPS do not order from this site!!
** response to companies reply-
The support email you have given me is the one I have been messaging since back in February. I finally got initiated half of the promised refund but amazing Enough I cannot get the other half that was promised me I have sent over five emails and promised the rest of my refund last one was a month ago. Nobody really responds through that email. I've had so many different people reply because the same person never replies more than once.
6 mai 2024
Avis spontané
Réponse de Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
BEWARE, BUY AT YOUR OWN RISK!
BEWARE! We ordered a dress for my daughters prom well in advance and we have yet to receive the dress. Prom happened over the weekend and we were forced to run around on Friday to find another dress because according to their website, the dress is no where to be found. A customer service agent sent me a fake tracking number and stated that the dress was in route to be delivered. I entered the tracking # into USPS website and it was invalid. I contacted WebTrend and they responded that I was too emotional and needed to have more patience because according to their records they shipped it out and sent me a fake tracking number. I ordered on the 17th of April and needed the dress on the 4th of May. As of today, I still have not received the dress.
17 avril 2024
Avis spontané
Réponse de Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY! They have not responded despite repeated attempts and following their procedure for returning dresses.
30 avril 2024
Avis spontané
Réponse de Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
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