The return process was awful, I had to email them numerous times to get a return address, then pay a £40 parcel fee! On top of that, they refunded a partial amount due to a "restocking fee" fee. I've... Voir plus
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Lisez les avis des autres
DO NOT PURCHASE FROM THIS COMPANY. I FINALLY RECEIVED MY DRESS BUT IT DIDNT FIT. I HAVE REQUESTED A RETURN FORM 4 TIMES BUT THEY ARE IGNORING MY REQUESTS. I HAVE NOW REPORTED THEM TO THE FRAUD DEPA... Voir plus
Poor quality clothing. Arrived after due date. There is no customer services rather delayed emails that make returns nearly impossible and punitive. Do not buy from this company. I have still not been... Voir plus
I ordered 3 dresses to try on for my wedding none of them suitable. I would advise not to order from Wedtrend. Delivery costs are high, returns process impossible. I would advise ordering a dress from... Voir plus
1,7
Mauvais
126 avis
A répondu à 43 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Item arrived ahead of schedule and was as described.
Item arrived ahead of schedule and exceeded my expectations.
25 mars 2025
Avis spontané
Réponse de Wedtrend
Dear Brinette Jones,
Thank you very much for being part of Wedtrend!! We appreciate your business and hope to serve you again soon!
Best Regards,
Wedtrend Customer Care Team
Chose expedited shipping and paid extra…
Chose expedited shipping and paid extra for it. It’s been 5 business days and it hasn’t even shipped yet.
23 mars 2025
Avis spontané
Réponse de Wedtrend
Dear Amy Winslow,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
Wedtrend Customer Support Team
THEY ARE LIARS
THEY ARE LIARS. I SPENT $136.00 ON A DRESS THAT DID NOT FIT, WAS THE WRONG MATERIAL ADVERTISED AND BADLY SEWN. THEY ARE A FRAUD. YOU CANNOT EXCHANGE OF RETURN FOR REFUND. BIG SCAM.
12 mars 2025
Avis spontané
Réponse de Wedtrend
Dear Jacqueline Fhima,
Thanks for the feedback. We are broken hearted when we see the reviews. Actually, all of our dresses are made to order and under the strict examination before shipping. As to the measurements, often bust, waist and bottom measurements are all needed to be considered before purchasing because different brand may use the different standard about the sizing.
Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: https://www.wedtrend.com/pages/return-policy
May you have a good day and keep in touch.
Kindest Regards,
Wedtrend Customer Care Team
BAD!!! do no NOT buy from here!!!
This is a horrible website and shopping experience. If it wasn't a bridesmaid dress I wouldn't have purchased from here. They do not ship to my address so I am having to find an extremely inconvenient work around that will cost me MORE money on top of the $20 shipping fee. On top of that, they have the NERVE to ask for a TIP????? ARE YOU INSANE???!!!!!!! I have never seen this before and it is down right insulting. I will never shop here again and I cannot recommend this place. Look elsewhere.
17 mars 2025
Avis spontané
Réponse de Wedtrend
Dear anon,
We regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of anon and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again .
Your satisfaction is our priority, and we are committed to ensuring a smooth shopping experience for you.
Kind regards,
Wedtrend Customer Care Team
Despite Wedtrend having made promises…
Despite Wedtrend having made promises that they will look into a refund for me, they have refused to do so and keep claiming that they are "checking with logistics" and will contact me when they have an update. It has been months since they made these promises. I have not received the item I ordered, and I have not received any of my money back, either, and I have received no updates about when I am to receive my refund.
4 mars 2025
Avis spontané
Réponse de Wedtrend
Dear Ellen Raedeke,
We apologize for the inconvenience and frustration caused by the delivery issue with your package.
We are sorry that you haven’t received your package, this is very rare but does occasionally happen due to many uncertain factors during the shipping process. We will reflect this situation to the relevant department and try our best to reduce the occurrence of this issue.
Lastly, we have sent another email to you with some compensation for you. Please check it at your convenience. We would love to make every effort to turn your experience into something better. We sincerely wish for your understanding and constant support.
Wedtrend Customer Care
Scam-Like Return Process
Scam-Like Return Process – Avoid This Company!
Wedtrend has the worst return process I’ve ever dealt with. First, they tried to get me to keep the dress by offering me $11, then $34. When I refused, they said I could return it—but only for store credit. After pushing back, they finally accepted the return, but it was a nightmare. I had to send multiple emails, receipts, and jump through hoops just to start the process. I’m sure I’ll have to keep bugging them to actually get my refund. Their customer service is shady, and the whole experience felt like a scam designed to make customers give up. Do yourself a favor and avoid this company!
10 mars 2025
Avis spontané
Réponse de Wedtrend
Hello Sazeen Zaman,
Thank you for taking the time to leave a review. I'm so sorry to hear of your disappointment regarding your recent return. We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email.
I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company.
Have a lovely day!
Wedtrend Customer Care Team
DO NOT ORDER FROM THIS WEBSITE
DO NOT ORDER FROM THIS WEBSITE. They sent me the wrong dress!! I sent an email to get a refund and still had not heard back 5 days later. I went on their website to talk to an automated person and they said they would reach out via email. I finally got a response 3 days later saying they “received the package I returned” and that they are aware I “filed a complaint through my bank institution and that they will issue a refund” all of which never happened! So basically they gaslight and pass blame so they don’t have to take accountability and refund your order. SCAMMERS!
6 mars 2025
Avis spontané
Réponse de Wedtrend
Dear BrookeGraziano,
Thank you for taking the time to leave a review! We apologize sincerely for the inconvenience caused by the issue you experienced with your recent order.
As our staff said, since you initiated a chargeback on the payment platform, this incident is still under review. Therefore, we are unable to process the refund at this time and can only wait for the platform to complete the review before further processing for you. You can contact your bank or payment platform for more details.
We've sent you an email with a screenshot of the chargeback. Please check it at your convenience.
Thank you again for taking the time to speak with us today!
Have a lovely day!
Wedtrend Customer Care Team
Horrible service
Horrible service. I sent an email within 24 hours of my order. I had to chat via internet with a bot (or so it seemed) to get a response as I never recieved an email confirming my request. They confirmed the time between the order and my email was in fact 24 hours however wouldnonly give an 80 percent refund. Never allowing me to speak with a manager or giving me a number. Horrible company.
5 mars 2025
Avis spontané
Réponse de Wedtrend
Dear Christina,
We regret any inconvenience or frustration that your experience has caused you.
After investigating the matter, we discovered that you placed the order on March 2nd, and the first cancellation email you sent to us was on March 4th. According to our cancellation policy, if the customer requests cancellation within 24-72 hours after placing the order, we will refund 80% refund + shipping fee. This is clearly stated on our website.
Our staff has processed the refund for you on March 6th. The refund may take some time to appear in your original payment method, typically 5-7 business days, but it actually depends on your bank's processing time.
If you have any further questions, please let us know. Have a good time!
Kind regards,
Wedtrend Customer Care Team
Best customer service
The dress I ordered arrived on time, and I am so happy with the service we received when we needed to make a return. Mledoy was my customer service representative who took time to understand my concerns! Thank you!
15 février 2025
Avis spontané
Réponse de Wedtrend
Dear Elizabeth,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Wedtrend again soon.
Wedtrend Customer Service Team
Trash company
Thrash company. SCAM ALERT !!!! It’s been a month I order my dress and nothing. I contacted the company to cancelled, they “accepted the cancellation “ but now they deny it saying that was a mistake of the attendant and soon my dress will be delivered. The event is in 3 days…I have to buy another dress and they didn’t refund me yet or send me the dress. DONT EVER BUY FROM THIS PLACE .
Order WBWTUS17592
13 février 2025
Avis spontané
Réponse de Wedtrend
Dear Roberta,
Thank you for feedback to us.
The dress you purchased is a custom-sized item. As it is handmade by our factory, we have indicated a production delivery time of 15-20 business days on the product page. Therefore the order is within the delivery period.
We have noted that you initiated a cancellation request during the period when production was completed and the item was prepared for shipment. Please be advised that we do not support cancellations for custom-sized dresses once they have been produced, as the sizing is tailored specifically to the measurements provided by you. Unfortunately, we will not be able to utilize the dress after a cancellation.
We appreciate your understanding in this matter. Should you have any further questions or require assistance, please do not hesitate to contact us.
Thank you for your cooperation.
Sincerely
Wedtrend Customer Care Team
Réponse de Wedtrend
Hello Bobbie,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. I hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Wedtrend Customer Service Team
DO NOT ORDER HERE
My order took over 1 month to ship and when it arrived it didn’t fit so I emailed them to ask for a return. They did not answer me for another 3 weeks after following up 4 different times. Then finally responded with what you see in the attached screenshot, offering me a $10 refund. This company has misleading return policy on their site and does not have good business practices.
12 février 2025
Avis spontané
Réponse de Wedtrend
Dear Julia,
Thank you for your feedback regarding your recent experience with our service.
We would like to clarify that we have provided the necessary return process and have reached an agreement regarding your return in our previous correspondence. Please be assured that we will process your refund promptly upon receiving the returned item.
Additionally, we have made every effort to respond to your inquiries throughout the communication period. We have not experienced any instances of delayed responses exceeding three weeks.
We appreciate your understanding and patience in this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Thank you for your cooperation.
Sincerely
Wedtrend Customer Care Team
I placed my order December 31st
Ordered from this website knowing it was a risk. I needed a specific color and had a hard time finding it. Ordered December 31st and by February there was no indication that it was being shipped. They do respond to emails which is a plus.
In the end they lost my package. They offered to remake it but it never would have come in time. I was very stern but ended up getting full refund.
I give it two stars because they do respond and they did refund me. Don’t think it’s worth three stars because how can a company that sells bridesmaids dresses be so careless. They promised shipping time 7-10 days and it was triple that. And it was lost. Now I am in a huge pickle bc my backup dress won’t come until a week before the wedding.
Only positive is refund and them responding. I certainly will not be shopping here again
It was lost in China
Order # WBWTUS16607
Responding to response: it was never delivered so that is incorrect. And if you meant it being shipped on time it was not. My receipt said 7-10 business days and it was not shipped even close to that time frame. But appreciate the refund so I can forget about this experience.
26 décembre 2024
Avis spontané
Réponse de Wedtrend
Dear Sarah,
Thank you for taking the time to share your feedback regarding your recent experience with our company. We sincerely apologize for the inconvenience you encountered with your order.
We would like to clarify that your order was delivered on time; however, it appears that it was lost during transportation. We understand how distressing this situation can be, especially with an important event such as a wedding approaching. Please rest assured that we have processed a full refund for your order, and we have also filed a claim with the logistics company to address this issue.
We appreciate your understanding and patience during this matter. Your feedback is invaluable to us, and we are committed to improving our services to prevent similar occurrences in the future.
Thank you once again for your understanding.
Best regards,
Wedtrend Customer Care Team
The dresses look beautiful
The dresses look beautiful! I hope they fit well, but I do appreciate that there is a return policy just in case. The website was easy to use and can’t wait to get the dress!
25 janvier 2025
Avis spontané
Réponse de Wedtrend
Hello Ashlie,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Wedtrend Customer Service Team
Good Selection of Dresses
Good selection of dresses, decent pricing, detailed sizing chart was helpful. Was disappointed at high price of shipping, as most merchants don't even charge for shipping. Excited to receive and see how it fits.
22 janvier 2025
Avis spontané
Réponse de Wedtrend
Dear Rebbeca,
Thank you for your valuable feedback regarding your recent experience with our selection of dresses. We are pleased to hear that you found our pricing to be reasonable and that the detailed sizing chart was beneficial in your decision-making process.
Thank you once again for your comments.
Best regards,
Wedtrend Customer Care Team
Very helpful with online chat to pick a…
Very helpful with online chat to pick a color
20 janvier 2025
Avis spontané
Réponse de Wedtrend
Hello Tamela,
Thank you for your review! Wedtrend will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Wedtrend Customer Care Team
They sent the wrong dress twice and after some time they finally offered a suitable resolution.
They sent the wrong dress twice and refuse to give a refund. They are hard to contact and only have an email which they take a long time to reply. Additionally they hide all 1 and 2 star reviews on their website so don’t bother leaving one there.
Edit: After leaving this review, the company contacted me and offered additional compensation in addition to complete store credit for the cost of the dress. I am now increasing the star rating to a 3 because I still wouldn't order their custom option again, but the quality of the dress was good, so as long as you get a standard dress option in a standard size, they will likely be an even better experience.
3 octobre 2024
Avis spontané
Réponse de Wedtrend
Dear Aiden,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced regarding the incorrect dresses that were sent to you. Unfortunately, due to a system error, the details of your order were misrepresented, resulting in the back straps being sent instead of the back zipper for dresses.
We understand how frustrating this situation can be, and we are truly sorry for any trouble it has caused. As the option to customize the back of the dress is no longer available, we have issued a coupon for the full amount of your order as a resolution. We appreciate your understanding and are pleased to inform you that we reached an agreement regarding this matter yesterday.
Additionally, we would like to clarify that we do not intentionally hide any 1 or 2-star reviews on our website. It is possible that the review platform may have removed them, as reviews of all ratings, including 5-star reviews, can be subject to deletion.
Thank you for your patience and understanding. Should you have any further questions or require assistance, please do not hesitate to reach out.
Best regards,
Wedtrend Customer Care Team
Love the selection of dresses to choose…
Love the selection of dresses to choose from. I did not receive an email of my receipt thought
26 décembre 2024
Avis spontané
Réponse de Wedtrend
Dear Megan,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Many thanks,
Wedtrend Customer Service Team
Bought the 3D Bonsai Led lamp since 21…
Bought the 3D Bonsai Led lamp since 21 December 2024. I have heard nothing from them. I tried to use the link for tracking it returned with error. I tried to call the number they provided the my credit card company, it says the number does not exist. Are you thinking what am thinking?
21 décembre 2024
Avis spontané
Réponse de Wedtrend
Dear Demola,
Thank you for reaching out to us regarding your recent purchase of the 3D Bonsai LED lamp.
We would like to clarify that our website specializes in wedding dresses and related products, and we do not carry lamps or similar items. It appears that there may have been a misunderstanding regarding your order.
We recommend that you contact the retailer from whom you purchased the lamp directly for assistance with your order, including tracking and any issues related to the provided contact information.
If you have any further questions or require additional assistance, please do not hesitate to reach out.
Thank you for your understanding.
Best regards,
Wedtrend Customer Care Team
It was simple to find items
It was simple to find items. The size guide was clearly marked. I hope the product is as good as the site.
20 novembre 2024
Avis spontané
Réponse de Wedtrend
Dear customer,
Thank you very much for your kind review! We're super glad to hear that you're happy with our ordering service. It means a lot to us! If you ever have any questions or need anything, just reach out anytime. We're here for you!
Wedtrend Customer Care Team
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