WeFibre Avis 

It took a month from ordering to getting it set up which was a bit long for me as such I’ve had to pay another month with my previous supplier so for this period I have paid bt and wefibre.

Also there was a mix up with the installation the wire was placed in the wrong place externally so when the internal part needed doing it could not be done. Then another visit was arranged where both internal and external people came so got sorted in the end but it seemed a bit over the top that nearly 6 people were on my site to fit broadband.

Hopefully the service and speeds will be good though.

JJ arrived to do our installation, asked where we would prefer router and equipment, assessed how he could best achieve it and then did the work. Tidied up as he went, including hovering dust while drilling. Completed instal is hidden behind piano, cables are invisible and router sits on piano. Well done, good job.

Public Advertising Dishonest/Misleading

Several adverts made, together with prepayment that full fibre wifi connection would be occurring in Portinscale. Turns out this was not correct - no explanation provided.
For several months no information as to status of project until recently it is clear it will not happen.
Presumably this is because expensive work is need to get fibre to the property - not admitted.
So advert dishonest or at least misleading
Speed of information provision as to the situation not prompt
WeFibre has had use of prepayment fee for several months - refund alone is not appropriate - this shoudlbe with compensation - usual is interest over the time period of bank rate plus 5% in addition to the refund.

Superfast Broadband. Never knew it could be this good.
Many thanks Wefibre

JJ listened to how we wanted the wiring and router positioned. He worked carefully and methodically and explained everything. System set up then worked perfectly

Spot on we live really rural what a great service thanks we fibre

JJ and Josh turned up to install our new fibre broadband. They were really polite and helpful, did the installation well and kept everything tidy. I was really impressed. The broadband is superfast!!

Installation a bit delayed because of installer illness. Lengthier installation which involved the fibre cable needing to be replaced. Otherwise efficient and problem-free but the speed is nowhere near 1gb. Best achieved so far is just over 300mb.

A quick efficient installation. Installer on time and courteous.

Excellent and courteous work

Been trying to get my Internet fixed for 4 days it's only been active 6 days and already has a fault , poor customer service on phone still no further on or fixed and was told would book a engineer still waiting for that, shocking tbh cheap for price but awful service

I have waited a while for my fibre broadband to get installed. This is due to the fact I’ve not been well and had hospital appointments to attend. WeFibre were good once I got in contact with them, after I knew they had come to our village. They had the line ready to install into my house, then arranged a day to call in and connect to my house. A pleasant guy arrived on time, and within a couple of hours had installed and had it up and running. Very efficient guy who knew exactly what he was doing. He also cleaned up whatever mess he made. Also left card for contact number in case of any trouble occurs. Very pleased with service so far.

The installation was very smooth, at the appointed time. Josh kept everything tidy and explained things well. And the service has been super fast and stable since. I can now stream in 4k. Hurray!

The Engineer who completed the installation for us was brilliant. He knew what he was doing and carried out the final connection professionally and left everything clean and tidy after he had finished. Very satisfied.

JJ was great very friendly and really helpful. A very tidy job done installing my new Wefiber internet. I would thoroughly recommend this company.

Very polite and very useful information gave all information required only problem is the promise was for 1000mg speed I am lucky to get 20mg of Wi-Fi if I plug my phone in with lead it jumps up to 500mg but I need it running of Wi-Fi

The installation engineer from Manchester was extremely polite, helpful and had my Wefibre broadband neatly and cleanly installed in no time at all. I've waited 13 months for this installation due to my house being out of reach of the village's original provision - all good things come to those who wait! 😊

JJ was great. Polite and helpful. Got the job done quickly and we were up and running in no time at all.

This Company has been advertising fast fibre for the last few years in our village through mailshots and latterly ( more than 12 months ago on lamp posts) about “ advanced” ( poor English, they mean “advance”) works in street. Needless to say, nothing has happened. They could do with their marketing department communicating with their installation department. My advice is look at the Open Reach site which will clearly tell you what is happening or not. Final word - avoid even if fibre installed and go with someone else.