Thank you Weflex team for your service so far, for your kind and helpful service. Even when it was rough you made it smooth. I will also love to appreciate staff Sheron for handling my issues with car... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Weflex Ltd is helping , providing drivers with Tfl private hire vehicle licence as well as other councils Taxi / private licence holders with very fast process following required checks . Payments... Voir plus
L'entreprise a répondu
They don’t pick up phone calls, they barely reply to emails, they charge you loads of stuff with no explanation and expect you to pay it immediately, they close lines early it’s meant to be 9-6 if you... Voir plus
Weflex are great. Renting was a smooth process and are always attentive to any queries I have. Sheron from customer service is always extremely helpful. Very professional and has dealt with any querie... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
WeFlex was created to give Uber partners, Ride-Hailing Drivers and delivery drivers access to new & used vehicles at competitive weekly prices. We provide more than just vehicles as we provide insurance, vehicle servicing, PHV licensing and more to our customers. We provide help to our customers so that when they take a vehicle from WeFlex it’s ready to go and they can immediately start earning.
Coordonnées de contact
Unit 6, Westpoint Trading Estate, W3 0RA, London, Royaume-Uni
- 020 8033 8713
- info@weflex.co.uk
- weflex.co.uk
4,5
Excellent
3 k avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thank you Abu,
Thank you Abu,
Your car presentation was really clear and easy to follow. You explained everything confidently, and it showed you were well prepared. Nicely done
18 décembre 2025
Avis spontané
Réponse : WeFlex
Hi Norbert,
Thank you for your feedback and for highlighting Abu’s support. We are glad to hear that the vehicle presentation was clear, confident and easy to follow, and that you felt well looked after during the handover.
We really appreciate your kind words and wish you a smooth experience with your vehicle.
Best wishes,
The WeFlex Team
Is the most unprofessional company with…
Is the most unprofessional company with I worked in my life. I was company customer for 4 years but after i completed my lease contract i was disrespectful and discriminated. I pay advance for second car (Tesla Model Y reg plate AF73U..) and after the car was allocated (including model and number plate) and have booked to pick up, i was called and refused just because someone else was more friendly with manager. I lost 3 working days before closing my contract because Weflex managers is so busy to sign some documents. I don't recommend this company. I am sure is lot if drivers in same situation like me.
Answer for Weflex representative who reply to my review
Let us clarify whether this is indeed what you intend.
1. Yes, I lost three days before I managed, together with your colleague from the finance department, to identify the reason why the car’s camera was not functioning at the time of the accident—an issue for which you intended to charge me unfairly.
2. Please do not blame the sales representative for not assigning the car. Nathalie acted in a highly professional manner by requesting the sales manager’s approval before assigning the vehicle to me. This conversation was automatically recorded by your system, and I also have copies of all recorded conversations. Do you authorize me to make them public? I have serious concerns regarding your conduct.
3. The real issue appears to be the fact that you provided me with the car without a down payment, as I won this benefit through the “spin win” on your website. Do I have reason to feel discriminated against and disrespected?
Furthermore, you should be aware that many drivers are highly trained professionals with managerial experience who choose this line of work specifically to avoid discriminatory behavior from colleagues. Your decision to blame a colleague who acted more professionally than you did reflects a lack of respect—not only toward your coworkers, but also toward your clients.
18 décembre 2025
Avis spontané
Réponse : WeFlex
Hi Cristi,
We would like to clarify that at no point have we been disrespectful or discriminatory in our communications or actions. The initial issue arose due to an error made by the sales representative regarding vehicle availability. Unfortunately, the vehicle you were first informed about was not available, and as a result, the salesperson proceeded to present an alternative option. This was done purely to assist you and provide suitable solutions based on the vehicles that were actually available at the time.
With regard to your comments about losing three days and management signing documents, we kindly ask that you provide further clarification or specific details. This will allow us to fully understand your concerns and accurately review the matter. We are more than happy to examine all relevant conversations, timelines, and processes if you believe something was not handled correctly.
At present, based on our records and review, we are unable to identify any malpractice or improper actions taken. However, we remain committed to transparency and fairness, and we welcome any additional information you can share so we can conduct a thorough review and address any outstanding concerns appropriately.
Best wishes,
The WeFlex Team
Abu and Varunica were both amazing
Abu and Varunica were both amazing. They are polite and professional. They have both been very helpful coming to my rescue. I was in a difficult position where my vehicle was stolen and recovered. They both went above and beyond to give me a replacement vehicle to still work. They were very caring and considerate. I wish more people to be a star like them.
17 décembre 2025
Avis spontané
Réponse : WeFlex
Hi Olayinka,
We are happy to hear that you received excellent service from Abu and Varunica and that they managed to rescue you from your situation.
Best wishes
The WeFlex Team
Réponse : WeFlex
Hi Shahnam,
Your 5-star review is truly appreciated. We're delighted the process has been smooth for you.
Hope you enjoy the journey with your new electric vehicle!
Best wishes,
The WeFlex Team
For the past two weeks
For the past two weeks, I have been trying to give notice so I can use my own insurance, but I still haven’t received any help. I have made at least 50 to 60 calls, and every time I call, I get the same answers — “the officer is on break,” “we will call you back,” “try the other team.” But no one ever calls back.
It has reached a point where I feel completely exhausted. The insurance team sends me to payroll, payroll sends me back to insurance, and then they tell me to call Weflex again. I keep going in circles, and not a single person takes responsibility. I feel like I’m talking to walls, not people.
What makes it even sadder is that all these teams say they work under Weflex, but no one is actually willing to help me. Meanwhile, Weflex keeps taking money from my account while I’m left waiting, stressed, and worried.
After so many calls and so many broken promises, I honestly feel deeply disappointed and hurt. No customer should feel this ignored. If this is how they treat me, I can only imagine how many other customers have gone through the same frustration.
This whole experience has made me lose trust, and it truly makes me sad to think that a company can treat people this
1 décembre 2025
Avis spontané
Réponse : WeFlex
Hi Romi,
Our records show that you initially expressed interest in adding your own insurance during a phone call on 1st December. During this call, and in a follow-up email, you were advised that we require a copy of your insurance certificate and schedule confirming fully comprehensive cover, including public and private hire. You were also informed that, once the correct documentation is received, a minimum of 7 days’ notice is required to allow the insurance transition to be completed.
On 2nd December, you provided an insurance proposal document, which is not the required documentation. We responded promptly requesting the correct documents. On 5th December, the correct documents were received; however, they were sent from a non-registered email address. As a result, we were unable to fully verify and track the correspondence, which contributed to a delay in processing.
We can see that you contacted the office several times after submitting the documents; however, the 7-day notice period had not yet elapsed. The insurance transfer was subsequently completed on 12th December 2025, which is within the advised timeframe.
Based on the notes and communication history, the team made appropriate efforts to support your request throughout the process. The initial delay occurred due to the incorrect documentation being provided, and once the correct documents were received, the transfer was actioned in line with the advised timescales. The request was not ignored, nor were any incorrect assurances given, as the 7-day processing period was clearly communicated from the outset.
We are sorry to hear that you felt ignored during this time and understand how frustrating this may have been. However, we can confirm that the correct process was followed throughout and that your request was handled accurately and within the agreed timeframes.
Best regards,
The WeFlex Team
Enquired about few topics and received…
Enquired about few topics and received confusing answers from Ahmed. Confirmed I will get refund then he withdrawn from this and said I should not receive anything. Luckily all was fixed by his colleague Sneha
5 décembre 2025
Avis spontané
Réponse : WeFlex
Hi Krzysztof,
Thank you for sharing your feedback, and I am sorry to hear that your initial interaction left you feeling confused. That is not the experience we want for any customer.
I am glad to hear that Sneha was able to step in and resolve everything for you, but we will also review this internally to make sure our communication is always clear and consistent from the very start.
If there is anything you would like to go over again or if you have any further questions, please feel free to reach out and we will be happy to help.
Best wishes
The WeFlex Team
Ash Saved the Day Ash was a total lifesaver
Ash was a total lifesaver — sharp, patient, proactive, and genuinely the only reason this didn’t end as a 1-star disaster. Without him, this experience would have been rock bottom. The wider process has been extremely poor, but Ash single-handedly carried it and deserves serious recognition.
10 décembre 2025
Avis spontané
Réponse : WeFlex
Hi Mo,
Thank you for your kind words. We are happy to hear that you received excellent service from Ash and that he has managed to show a positive reflection on WeFlex.
Best wishes
The WeFlex Team
Disappointed
This people are nice until you get the car from them. After that, the situation dramatically changes. I got an MG from them which I was told and it was advertised to have a range of 270 miles. The actual range is 180 miles. It is the second day I am getting in touch with them and they pass me from one guy to another. I was put in hold and couple of minutes later I was cut off . They never called me back. Also the vehicle didn't come with the home plug charger as I was told it will. Disappointed.
9 décembre 2025
Réponse : WeFlex
Hi Vladut,
The advertised range is sourced directly from the manufacturer’s website, as they are best placed to assess the vehicle’s performance under standard testing conditions. As advised previously and outlined in our winter guidance, it is common for electric vehicles to experience a reduction in range during colder periods. This occurs because the battery must be kept warm to operate at optimal efficiency, and energy is drawn from the battery to regulate its temperature. Additionally, the use of heating, demisters, and other climate controls can further reduce available range.
We also advise customers to primarily use slow charging where possible, as frequent fast charging can lead to increased battery consumption and reduced efficiency over time.
To help maximise mileage, we recommend preparing the vehicle while it is plugged into the charger, allowing systems such as heating to run without drawing power from the battery. We also suggest minimising heater usage by lowering fan speed or directing airflow to the driver only when travelling without passengers. While these steps may not fully restore the advertised range, they can significantly reduce the impact of colder conditions.
We appreciate that, as a ride-hailing driver, maximising time on the road is essential. By following the recommended procedures, you can help optimise the vehicle’s range during winter months. We would be happy to provide a more detailed breakdown of winter-related impacts and additional steps you can take to further improve range efficiency.
Best wishes
The WeFlex Team
Ash and Sneha thank u for supporting me
Ash and Sneha thank u for supporting me
9 décembre 2025
Avis spontané
Réponse : WeFlex
Hi Osman,
Thank you for your review. It is great to hear that Ash and Sneha were able to support you and make the experience a positive one. We appreciate you taking the time to share this and we are always here if you need anything.
Best wishes
The WeFlex Team
Excellent service by Javid and Ash and…
Excellent service by Javid and Ash and Najma. They all gave me the highest attention that I needed
8 décembre 2025
Avis spontané
Réponse : WeFlex
Hi Sunday,
Thank you for your kind words. We are happy to hear that you received excellent service and found the team helpful and friendly.
Best wishes
The WeFlex Team
Amazing service by Ash and Mahir
Amazing service by Ash and Mahir . Thank you WeFlex
8 décembre 2025
Avis spontané
Réponse : WeFlex
Hi Amin,
Thank you for leaving a review. We are happy to hear that you had a positive experience with Ash and Mahir and appreciate you taking the time to share it.
Best wishes
The WeFlex Team
Réponse : WeFlex
Hi David,
Thank you for your kind words. We are happy to hear that you received excellent service and found the team helpful and friendly.
Best wishes
The WeFlex Team
Unsafe vehicle, failed repairs, ignored safety warnings, and unfair immobilisation, deeply disappointed.
I rarely leave reviews, but my experience with WeFlex has been extremely stressful and unsafe, and I feel it’s important to warn others.
I received a vehicle from WeFlex that had multiple faults from day one, including lane assist issues, adaptive cruise control failure, TPMS sensor damage, a cracked driver seat, and later serious safety-critical faults: an airbag system warning and emergency braking system malfunction.
Despite reporting these issues early and repeatedly, repairs were constantly delayed not because of MG but because of WeFlex’s own tracker installation, which blocked the OBD port and prevented the dealership from performing diagnostics.
MG Derby refused to proceed until the tracker was removed, and MG Nottingham also stated they needed WeFlex’s qualified technician to authorise tracker removal.
WeFlex told me an engineer would contact me and come to remove the tracker. Nobody ever called or showed up.
This completely stopped any possibility of repairing the car.
Even worse, WeFlex told me to drive the car to my appointment, despite the airbag and emergency braking faults. This directly contradicted the MG dealership technician, who told me “do not drive the vehicle” due to the seriousness of the safety issues.
For a company providing vehicles for business use, telling a customer to drive a potentially unsafe vehicle is unacceptable.
I made every attempt to follow the correct process: I attended booked appointments, reported faults, asked repeatedly for tracker removal, and even provided the dealership’s direct contact details so WeFlex could authorise work. They simply never followed through.
Then, while all of this was ongoing and while the car remained unsafe and unrepaired, WeFlex immobilised my vehicle and demanded arrears ; arrears that include periods when the car was in the dealership, unsafe to drive, or unable to be diagnosed due to their own tracker.
Being immobilised while in an active dispute and while the vehicle is unsafe shows a complete lack of fairness or customer care.
I also requested help with recovery, since I had been advised not to drive the car, but WeFlex insisted I should pay for recovery myself even though their failure to remove the tracker is what prevented repairs in the first place.
All of this has caused unnecessary stress, inconvenience, and extended periods with a vehicle that is unsafe and unusable.
My experience with WeFlex has been extremely disappointing:
• Vehicle supplied with multiple faults
• Safety-critical airbag and AEB faults
• Tracker installation blocking diagnostics
• Promised tracker removal appointment that never happened
• Told to drive an unsafe car
• Dealer advised not to drive due to safety risks
• Repair delays entirely caused by WeFlex
• Immobilised during an active dispute
• Asked to pay recovery for a fault not caused by me
A company offering rent-to-buy vehicles should prioritise safety and support. Instead, I felt ignored, blamed, and left with a car that could not be repaired because of their own equipment and lack of follow-up.
I hope this review encourages WeFlex to take customer safety more seriously and handle repair processes with proper care and communication.
Update:
Hi Alin,
Thank you for taking my call earlier. As discussed, Weflex will be sending an external tracker company to remove your tracker over the weekend. They will contact you directly. Weflex will be covering the cost, and the vehicle has been mobilised and is ready for you to attend your appointment.
Regarding your complaint, I will address this in due course.
Best wishes,
Question: What does the “ the vehicle had been mobilised and is ready for you to attend the appointment” mean if it is not implying I should drive it?
6 décembre 2025
Avis spontané
Réponse : WeFlex
Hi Alin-Florin,
Our records confirm that in June 2025, you reported a warning relating to the Airbag and ABS systems. This was identified as a manufacturer software-related issue, and you were supported in securing a dealership booking, with associated costs covered under your WeFlex warranty. On 2 July 2025, you confirmed that the radar-related issue had been resolved.
In July 2025, a TPMS sensor concern was raised. You were advised that this would be considered under warranty and we requested a copy of the invoice or direct confirmation from the dealership to proceed. This documentation was not received, which prevented further action at that time.
Further dashboard warnings were later reported and, again, support was provided in arranging dealership appointments. The trackers fitted within our fleet are professionally installed and are in place across many vehicles without reported diagnostic restrictions. Where dealerships require additional authorisation, we request this is provided in writing to allow us to act appropriately. We have requested you either get written confirmation from the dealer regarding tracker issues or request them to forward the report through our online portal. To expedite the process, arrangements were made for a third-party engineer to remove the tracker, which was completed on 8/12/2025 in line with your booking with the dealer.
WeFlex does not and would not instruct a customer to drive a vehicle that has been formally deemed unsafe by a qualified technician. Our guidance is always based on confirmed dealership feedback, and we request written evidence where safety advice is being provided to ensure the correct and appropriate support is put in place.
In relation to immobilisation, this action is carried out strictly in line with the contractual terms of the agreement where arrears remain outstanding. While safety concerns were raised, our records indicated that the vehicle continued to be used during this period. Any decision to continue using the vehicle remains the responsibility of the customer. The immobilisation warning was issued based on ongoing vehicle activity.
The team responded appropriately throughout, covering initial repairs under the WeFlex warranty and consistently supporting you with dealership booking arrangements. While we acknowledge your concerns regarding the tracker, we have requested formal diagnostic confirmation from the dealership, which has not yet been received. However, in the interest of progressing the matter, we have arranged for a qualified third-party engineer to attend and assess the tracker installation. We remain ready to review any supporting documentation if provided and trust that this visit will allow the dealership to proceed with their diagnostics.
Best wishes,
The WeFlex Team
Natalie & Ash we're very nice and…
Natalie & Ash we're very nice and helpful. They helped me a lot .
27 novembre 2025
Avis spontané
Réponse : WeFlex
Hi Florland,
Thank you for sharing your review. We are really pleased to hear that Natalie and Ash were helpful and gave you the support you needed. We appreciate you taking the time to leave this feedback.
Best wishes
The WeFlex Team
Réponse : WeFlex
Hi Kola,
Thank you for your review. We are glad to hear that Mansur, Sarthak and Ash were able to assist you and that things have been going well so far. We appreciate you choosing WeFlex.
Best wishes
The WeFlex Team
Réponse : WeFlex
Hi Kibe,
Thank you for leaving a review. We are happy to hear that our team were dedicated and willing to help throughout your visit. We really appreciate your feedback.
Best wishes
The WeFlex Team
Iam so happy with every one on Weflex…
Iam so happy with every one on Weflex team that I have met. Ash has been very helpful in putting things through to me as regards to my rent to buy car. ABDULLAH is wonderful always there to clear the air answering any questions. I should write a whole page as how wonderful the Weflex teams are. My friend Alam is brilliant though I didn't seen him today.
3 décembre 2025
Avis spontané
Réponse : WeFlex
Hi Ikwuka,
Thank you so much for your lovely review. We are really pleased to hear how well Ash, Abdullah and Alam have supported you. It means a lot to us that you feel looked after by the team, and we truly appreciate you taking the time to share such kind words.
Best wishes
The WeFlex Team
Great service
Abu was very helpful showing me around the vehicle. The service is exceptional.
2 décembre 2025
Avis spontané
Réponse : WeFlex
Hi,
We are really glad to hear that Abu was helpful and that you found the service exceptional. We appreciate you taking the time to share your experience with us.
Best wishes
The WeFlex Team
Customer service
Natalie, really good customer service, help with every query!!! pro active gave all the needed answer on time and Ash introduce me to the vehicle the spec and feature also advise on whats best for a smooth ride.
1 décembre 2025
Avis spontané
Réponse : WeFlex
Hi Rathan,
Thank you for the great review. We’re really glad to hear that Natalie was proactive and helpful throughout, and that Ash was able to walk you through the vehicle and features clearly.
Best wishes
The WeFlex Team
Happy with the service of Ash and…
Happy with the service of Ash and Natalie. She was very swift with the whole process and got me on the road as soon as. I’m here to try their product and I hope everything goes well.
Ash was great about giving tips about how to save money on using my EV
So far I recommend WeFlex
1 décembre 2025
Avis spontané
Réponse : WeFlex
Hi Sedem,
Thank you for your kind feedback. It’s great to hear that Natalie made the process quick and easy for you, and that Ash’s EV tips were helpful. We’re pleased to know your first experience with us has been positive.
Best wishes
The WeFlex Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.