Liked the topics for new parents and that the book is personalized for the baby and parents. My suggestion for someone purchasing this as a gift to the baby and parents. Not to make them pay for a sub... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had a great experience buying the baby book and it got all the way to Chile in great shape and made a great gift. However I was charged for a subscription which I didn't want to continue and emailed... Voir plus
L'entreprise a répondu
I almost closed out the order because of all the ads for additional offers. I like things up front & to the point. If you had theses ads up front I may have purchased additional items. I also didn’t l... Voir plus
L'entreprise a répondu
Bought a book and a few bits and prices they sell you at the checkout. They add in some free stuff but unbeknown to you, there are hidden subscriptions with the free items (to another baby app -... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Welcome Baby
Écrit par l'entreprise
The first personalized baby book for your memories & milestones.
One-of-a-kind book.
What makes it unique?- Personalized with your baby’s name, your names on the cover, and a custom dedication page
- Beautiful colors, illustrations, and space for pictures to capture what matters most
- Journaling pages to record memories, milestones, and everyday moments
- Growth and development trackers tailored to your baby’s age and stage
- Engaging activities, games, and bonding tips to strengthen the parent-baby connection
- Practical parenting guidance personalized to your family’s needs
Coordonnées de contact
Etats-Unis
- hello@welcome.baby
- welcome.baby
4,0
Bien
579 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
it depends how the service will be
19 mars 2026
Réponse de Welcome Baby
Dear sylvie.ratte,
We love that you've chosen us to help capture your family's happiest milestones. We're committed to providing a wonderful experience as you build your personalized story, and our team is always at help@welcome.baby if you ever need anything along the way.
Sincerely,
Welcome Baby Team
The book should automatically be a hard…
The book should automatically be a hard cover, not an $20.00 upgrade.
17 mars 2026
Réponse de Welcome Baby
Dear Joan Pirner,
It is wonderful to know you are capturing your little one's magical milestones! We carefully note all thoughts on our book format options to help us grow. Keep making beautiful memories, and remember we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear delgadillofamily,
We're delighted you enjoyed customizing your baby book! Selecting the exact milestones to capture makes the experience truly special. Wishing you a magical parenting journey, and we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Well I just got started
Well I just got started. So I haven't really had any experience. But it sounds awesome. So I'll update me review later after getting started. Thanks
17 mars 2026
Réponse de Welcome Baby
Dear momsonsw,
We're so glad you're excited to start capturing those special milestones! We hope you have a wonderful time building a magical story of your parenting journey. Remember, we're always at help@welcome.baby if you need anything as you dive in.
Sincerely,
Welcome Baby Team
The thought that went through to put…
The thought that went through to put this together was well thought out, I think it’s beautiful.
13 mars 2026
Réponse de Welcome Baby
Dear clara,
Hearing how much you adore the careful design of our memory book warms our hearts. We poured a lot of love into helping you capture those magical milestones. Enjoy documenting your parenting journey, and we're always at help@welcome.baby if you need anything.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear crich,
Thank you, we understand your concern about the volume of promotions. We can easily help you manage your communication preferences. Please email help@welcome.baby with your account email and order number so our team can adjust your settings.
Sincerely,
Welcome Baby Team
Easy for granny in 70's to do.
12 mars 2026
Réponse de Welcome Baby
Dear diannatodd,
We love hearing that creating this special keepsake was such a breeze to navigate! Capturing beautiful family milestones together should always be a joy for everyone involved. We're always at help@welcome.baby if you ever need anything while building your story.
Sincerely,
Welcome Baby Team
Loved the options given for the…
Loved the options given for the content. Did not like all the add on offers after this was completed
11 mars 2026
Réponse de Welcome Baby
Dear jandoo,
We are thrilled you had fun personalizing your little one's story! While the extra checkout offers were not for you, we hope you enjoy capturing these magical milestones together. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear jamiernewell,
We’re thrilled your experience was quick and easy! We are constantly working on improvements to ensure the best service. If you ever need assistance, please email help@welcome.baby with your account email and order number so we can support you.
Sincerely,
Welcome Baby Team
I just wanted to order this book to…
I just wanted to order this book to give to my new granddaughter when she is grown up.
7 mars 2026
Réponse de Welcome Baby
Dear Laura D. Lawhon,
We are honored to be part of such a special gift for your granddaughter! We strive to keep improving our products for you. If you ever need assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
This wonderful baby girl is coming on…
This wonderful baby girl is coming on her Mom's birthday and also I just lost my beautiful daughter @ 46 years to cancer.This book is the greatest gift I can give to my precious Emersyn Grace.I am one proud Nana
4 mars 2026
Réponse de Welcome Baby
Dear Donna W.Loving,
We are deeply honored to help a proud Nana welcome precious Emersyn Grace. We're actively working on improvements to ensure the best experience. Please email help@welcome.baby with your account email and order number if you need assistance.
Sincerely,
Welcome Baby Team
Welcoming Cameron into the Family 😘
I’ve purchased this for my son and DIL to read and enjoy together. My grandson is due in May ‘26 and we’re all so excited to welcome him into the family. I know we’ll all have fun pictures and memories to share his first 3 years in this book.
4 mars 2026
Réponse de Welcome Baby
Dear Grandma Pam & Papa Ray,
Congratulations on your grandson due in May '26! We are thrilled you chose Welcome Baby to capture those fun pictures and memories. We are actively working on improvements to ensure the best experience. Please email help@welcome.baby with your account email and, if possible, order number for any help.
Sincerely,
Welcome Baby Team
A Personalized Experience!
I like the selections and choices for the baby. I like the personalization options.
4 mars 2026
Réponse de Welcome Baby
Dear Monica Logan,
We're thrilled you enjoyed the personalization options and selections! At Welcome Baby, we’re actively working on improvements to make things even better. If you ever need assistance, please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
“€40 book, then a €29 ‘gotcha’ charge — no refund”
I bought the Welcome Baby book for around €40 and installed the “free” Android app that comes with it (first month free). I missed the cancellation deadline by one day and they charged me €29 for a monthly subscription. I contacted customer service immediately, but they were unfriendly and refused to refund the accidental charge.
This feels less like a family-friendly product and more like a trap to squeeze extra money out of paying customers. If you’re considering this book, be aware you can end up paying far more than you expected, and support may not help when something goes wrong. I don’t recommend it.
1 mars 2026
Avis spontané
Réponse de Welcome Baby
Dear Umit Taner,
We regret your disappointment regarding the subscription renewal and support interaction. We are strictly improving our processes to better serve families. Please email help@welcome.baby with your account email and order number so we can review this matter closely.
Sincerely,
Welcome Baby Team
So easy to create something that will…
So easy to create something that will be useful and full of fun memories
3 mars 2026
Réponse de Welcome Baby
Dear maria.fogarty,
We’re thrilled you found it easy to create fun memories! We are actively working on improvements to ensure the best experience. If you ever need assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Can’t wait to give this baby book to my…
Can’t wait to give this baby book to my son and daughter in law on the arrival of my first grandchild!!
1 mars 2026
Réponse de Welcome Baby
Dear Tere L Richardson,
Congratulations on your first grandchild! It is wonderful that you chose Welcome Baby as a gift for your son and daughter-in-law. We are constantly working on improvements to ensure the best experience. If you need assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
It was very easy to create the book for…
It was very easy to create the book for my grandchildren
28 février 2026
Réponse de Welcome Baby
Dear Marilyn Coolley,
We're delighted to hear it was easy to create a book for your grandchildren! We’re actively working on improvements to make things even better. If you ever need assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear Kathy Kirkland,
We're thrilled to hear you enjoyed the process of creating your baby book! We are dedicated to making our tools even better for parents. Should you need anything in the future, please reach out to help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear sandrawarren,
We are thrilled to hear our book is helping young parents with their first baby! We are actively working on improvements to ensure the best experience for all families. Please email help@welcome.baby with your account email and, if possible, the order number so we can assist you further.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear timothyshar,
We are delighted to hear that everything went smoothly! We are actively working on improvements to ensure every experience remains seamless. If you need anything, please reach out to help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
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