After suspicous comments on trustpilot I realized I also signed up for monthly subscription when ordering the book. I reached back to customer service and got returning mail in few moments with notifi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I almost closed out the order because of all the ads for additional offers. I like things up front & to the point. If you had theses ads up front I may have purchased additional items. I also didn’t l... Voir plus
L'entreprise a répondu
The book itself is very good and very informative. Print quality is great as well. The reason I’m giving 2 stars is because there’s a scam to get you into their app subscription. Even when not install... Voir plus
L'entreprise a répondu
Love how you can personalize the book. More clear technology instructions would be helpful. I didn’t grow up with computers and I’m probably not the only grandparent aka *Lovey* that needs technolog... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Welcome Baby
Écrit par l'entreprise
The first personalized baby book for your memories & milestones.
One-of-a-kind book.
What makes it unique?- Personalized with your baby’s name, your names on the cover, and a custom dedication page
- Beautiful colors, illustrations, and space for pictures to capture what matters most
- Journaling pages to record memories, milestones, and everyday moments
- Growth and development trackers tailored to your baby’s age and stage
- Engaging activities, games, and bonding tips to strengthen the parent-baby connection
- Practical parenting guidance personalized to your family’s needs
Coordonnées de contact
Etats-Unis
- hello@welcome.baby
- welcome.baby
4,0
Bien
483 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Welcome Baby
Dear Ashleigh,
We are thrilled you love the personalization of the book! At Welcome Baby, we are actively working on improvements to protect you from any scam, injury, legal issue, or chargeback. Please email help@welcome.baby and include your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Unintentional monthly subscription
After suspicous comments on trustpilot I realized I also signed up for monthly subscription when ordering the book. I reached back to customer service and got returning mail in few moments with notification that I have been unsubscribed. Thank you Nora! Looking forward to the book. :)
30 avril 2026
Réponse de Welcome Baby
Dear ZelMer,
Glad Nora quickly unsubscribed you! We know reviews claiming a scam, chargeback, legal issues, or injury are concerning. Welcome Baby is actively working on improvements. Please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear joannpierce,
Glad it was easy to navigate and create your beautiful keepsake! Welcome Baby is actively working on improvements to prevent any scam, chargeback, legal, or injury issues. Please email help@welcome.baby and include your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear Tamyra,
We are glad you valued our helpful and fast response. We are actively working on improvements to protect families from any scam, injury, chargeback, or legal issue. Please email help@welcome.baby and include your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
This is my second book ordered
This is my second book ordered! I loved the first one that was for my granddaughter so I wanted to share this special gift with a friend.
27 avril 2026
Réponse de Welcome Baby
Dear Tammy B,
We're thrilled your granddaughter loved her book and you're gifting a second! We're actively working on improvements to ensure a safe process free of scam, chargeback, legal, or injury issues. Please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Excellent but spendy
26 avril 2026
Réponse de Welcome Baby
Dear lastmrscongercamehome,
We are glad Welcome Baby is excellent, though we hear it feels spendy. Preventing a scam, injury, legal issue, or chargeback adds costs, but we're actively working on improvements. Please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Thank you love it
26 avril 2026
Réponse de Welcome Baby
Dear claudiag,
We are thrilled to hear that you love it! Welcome Baby is actively working on improvements to protect our community against scam, chargeback, legal, and injury risks. Please email help@welcome.baby and include your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Are you a legitimate company? I almost closed out the order because…
I almost closed out the order because of all the ads for additional offers. I like things up front & to the point. If you had theses ads up front I may have purchased additional items. I also didn’t like that you did not have a final price after I purchased the hard copy edition. I feel you were not quite honest with that from the start. You should offer the hard copy along with the paperback & allow your customer the choice from the beginning, not at the end. Please give a final amount due including tax & shipping. Not a feel good purchase.
26 avril 2026
Réponse de Welcome Baby
Dear Beth Hauptman Dipierro,
We appreciate your feedback on the late ads and unclear final price. We're actively working on improvements to prevent any feeling of a scam, chargeback, legal issue, or injury. Please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear Cheryl,
We are glad you found Welcome Baby easy to understand and simple to use. We're actively working on improvements to protect users from any scam, injury, chargeback, or legal issues. Please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear asziah,
We apologize for the ordering glitch that made you redo your order. We are actively working on system improvements to prevent any scam, injury, legal, or chargeback issues. Please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear hawkinsfamilydisney,
We are so glad you found our product adorable and easy to use! We are actively working on improvements to protect our customers from any scam, injury, chargeback, or legal concerns. Please email help@welcome.baby and include your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Easy to fill out
23 avril 2026
Réponse de Welcome Baby
Dear tamihurst,
We are so glad your details were easy to fill out! To protect our customers from any scam, chargeback, legal, or injury risks, we are actively working on continuous improvements. Please email help@welcome.baby and include your account email and, if possible, the order number if you need any further assistance.
Sincerely,
Welcome Baby Team
Easy peezy!
23 avril 2026
Réponse de Welcome Baby
Dear stacychapman,
We are glad your experience was easy peezy! To protect against any scam, chargeback, legal, or injury risks, we're actively working on improvements. If you need anything, please email help@welcome.baby and include your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Book is fine, but it’s a scam for subscription
The book itself is very good and very informative. Print quality is great as well. The reason I’m giving 2 stars is because there’s a scam to get you into their app subscription. Even when not installing the app, not creating an account anywhere, they still charge you post the supposed “30-day-free-trial”. Again: nothing downloaded, nothing activated by the user, and they still go ahead and charge you for the app 30 days after you purchase the book. No refund provided either.
23 avril 2026
Réponse de Welcome Baby
Dear L. Scherer,
We hear your concern about being billed after the trial without downloading the Welcome Baby app. We're actively working on improvements to avoid any scam, chargeback, legal, or financial injury issues. Please email help@welcome.baby with your account email and order number, if possible.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear bshill,
We understand our items feel expensive and you prefer hard covers. Welcome Baby is actively working on improvements! To prevent any scam, chargeback, injury, or legal issue, please email help@welcome.baby with your account email and, if possible, your order number.
Sincerely,
Welcome Baby Team
Still have received the eBook yet
Still have received the eBook yet. Hoping it arrives soon. Waiting for the physical book for us to gift
21 avril 2026
Réponse de Welcome Baby
Dear tmc.dmconcepcion,
We see you are waiting for the eBook and physical gift book. Welcome Baby is actively working on improvements to delivery times. To avoid chargeback, legal, scam, or injury concerns, please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Very easy navigate
Very easy navigate. The book is for my daughter and she is looking forward to receiving it
19 avril 2026
Réponse de Welcome Baby
Dear kcarn,
Glad it was easy to navigate and your daughter is excited for the book! Welcome Baby is actively working on improvements to avoid any scam, injury, legal issue, or chargeback. Please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
The thought and everything is…
The thought and everything is absolutely wonderful but at checkout there are too many ways they try and get a lot more money out of you
19 avril 2026
Réponse de Welcome Baby
Dear Hunter Kramer,
We understand your concern about our checkout trying to get more money out of you. Welcome Baby is actively working on improvements. To avoid any scam, chargeback, legal issue, or injury, please email help@welcome.baby with your account email and, if possible, the order number.
Sincerely,
Welcome Baby Team
Réponse de Welcome Baby
Dear wendy.joy,
We understand that facing too many options after your purchase can feel overwhelming, and we are actively working on improvements to simplify this experience. To protect your account from any scam, chargeback, or legal injury, please email help@welcome.baby with your account email and order number so we can assist.
Sincerely,
Welcome Baby Team
Customer service is speedy fast
Nora Abot responded to my email right away and provided great customer service. Thank you!
17 avril 2026
Réponse de Welcome Baby
Dear Natalie R.,
We are glad Nora Abot responded right away with great service! At Welcome Baby, preventing any scam, injury, chargeback, or legal issues is key as we actively work on improvements. Please email help@welcome.baby and include your account email and, if possible, the order number if you need anything else!
Sincerely,
Welcome Baby Team
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