Producten zijn goed, maar duur. Na een aantal jaren de producten (green powder en collageen) gebruikt te hebben heb ik mijn abonnement 3 maanden geleden opgezegd. Het geld wordt nog steeds afgeschreve... Voir plus
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Es una pena, espere mucho tiempo poder comprarlo y la verdad que ha sido una gran decepción! Tengo casi 2 meses tomándolo y no me ha hecho absolutamente nada. Precio elevado, resultados nulos. Cuesta... Voir plus
I’m on month 4 of taking the super elixir. Amazing product, tastes wonderful both the original flavour and lemon and ginger. What a boost of energy , sorted my hot flushes which are no longer, my hair... Voir plus
L'entreprise a répondu
I purchased because of poor digestion, bloating and lack of energy. I am now half way through my second tub and happy with results with better digestion, which has improved my bloating, but the bigges... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The pioneer of ingestible wellness. WelleCo is an Australian born company, founded in 2014 by Elle Macpherson as a result of her own personal wellness journey and discoveries. Our carefully curated collection of wellness solutions is underpinned by Elle’s philosophy that, with wellness, you can live the life you’d only dreamed of living. Feeling strong and alive, capable and confident. WelleCo is committed to empowering you to own your wellness journey. Naturally.
Coordonnées de contact
Australie
- welleco.co.uk
3,0
Moyen
245 avis
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Super elixer blood orange
I bought the super elixer in blood orange, tastes great and I experience healthy benefits on my stomach. Mixes very well with water, but not with juice unfortunately. Customer service is very friendly; my discount code did not work, so I got an extra discount on my order.
5 janvier 2025
Avis spontané
Réponse de WelleCo
Hi Martine,
Thank you so much for taking the time share your feedback!
We’re thrilled to hear about your positive experience with WelleCo and our Customer Service Team. We are excited to continue supporting you on your beauty-through-wellness journey.
If you require any further assistance, please let us know.
Stay Welle,
Kate
Customer Experience Manager
I am writing to express my concerns…
I am writing to express my concerns regarding a recent order I placed with your company. I purchased a powder product from Welle, and simultaneously ordered the same powder from another company same product.Upon receiving both products, I noticed several discrepancies that have led to my dissatisfaction and doubts about the quality and authenticity of your product.
Firstly, the powder from Welle differs in color compared to the one from the other company. This variation raises questions about the consistency and quality control of your products. Additionally, the bottle you sent to me with the powder, its leaking.
These issues have caused me to question the reliability and trustworthiness of Welle as a supplier. I am now hesitant to place future orders and am concerned about the safety and efficacy of the product I received.
I kindly request an explanation for the differences in product appearance and the leaking bottle. Furthermore, I would appreciate information on the measures Welle takes to ensure product quality and consistency. Your prompt response will assist me in deciding whether to continue purchasing from your company.
1 janvier 2025
Avis spontané
Réponse de WelleCo
Hi Alina,
Thank you for getting in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do however, sincerely appreciate you taking the time to provide us with your comments as this gives us valuable information to continue to improve.
Every batch of WelleCo product undergoes a stringent quality testing regime, to ensure each batch complies with global regulatory standards, including the FDA and World Health Organisation (WHO) recommendations and requirements.
We would greatly appreciate if you could share the batch number of both products with us so our Quality Control Team can further investigate.
We would love to send you a replacement order, if you could share your original order number, our team can certainly arrange this!
I look forward to hearing from you.
Stay Welle,
Phoebe H
Customer Experience Specialist
Réponse de WelleCo
Hi Maria,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Réponse de WelleCo
Hi Caroline,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Wrong flavour sent and didn’t skip the…
Wrong flavour sent and didn’t skip the order
14 décembre 2024
Réponse de WelleCo
Hi Veronika.
We are so sorry to hear of your recent experience when receiving your order.
We would love to resolve this for you and would like to arrange for the correct flavour to be sent to you.
Our team have reached out to you via email with further clarification and information in regards to your subscription account.
Stay Welle,
Phoebe H
Customer Experience Specialist
Good quality product
So far I’ve tried a few of the WelleCo products and I have found all of them good quality. My favourite is the Super Elixir, in particular I have noticed my energy levels improve and less brain fog in the morning. I would recommend.
20 décembre 2024
Réponse de WelleCo
Hi Shelley,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Feeling good!
I’ve been taking the collagen, super elixir and evening elixir for a few months now and all I can say is that this is the first Christmas in about 4 years that I haven’t got sick the moment I wound down from work!
15 décembre 2024
Réponse de WelleCo
Hi Rachel,
Thank you so much for taking the time to share this great feedback!
We’re thrilled that the products have made such a positive impact on your health and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Great product that tastes good!!
I definitely feel the difference taking this, I was sceptic at first but I have more energy and my skin is much brighter.
14 décembre 2024
Réponse de WelleCo
Hi Sarah,
Thank you so much for taking the time to share this great feedback with us!
We’re thrilled that our product has made a difference in your life, and we’re excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Simply love the Super Elixir!
Easy ordering on the App. Have seen an increase in energy levels since starting the Super Elixir daily, such a difference! Thank you!
13 décembre 2024
Réponse de WelleCo
Hi Allison,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Sadly over priced
Sadly over priced, no benefits over many months of use. Sorry Elle, not living up to the standards you endorsed.
27 décembre 2024
Avis spontané
Réponse de WelleCo
Hi Sasha,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
I am very sorry to hear that The Super Elixir is not as you expected.
We understand that our price point may seem high, the cost reflects the premium ingredients we have carefully picked to create The Super Elixir.
We understand that wellness looks different to everyone and that this blend may not be suitable for you.
We would love to offer you an alternative product if you wished. If you could share some further information with us we would love to help make further arrangements for you.
Stay welle,
Phoebe
WelleCo Customer Experience Specialist.
Réponse de WelleCo
Hi Sue,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying The Super Elixir and seeing the well deserved benefits.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
I have been taking this product and…
I have been taking this product and seen no different at all .
I also tried to email them twice to cancel my subscription and no one got back to me .
20 décembre 2024
Avis spontané
Réponse de WelleCo
Hi Sophie,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
I am sorry to hear that The Super Elixir is not as you expected.
The Super Elixir is designed as a daily health supplement and we recommend taking this for 2-3 months to allow your body to adjust and see positive results to skin, hair, digestive health and overall vitality.
We would love to offer you a refund and alternative product if you wished. If you could share some further information with us we would love to help make further arrangements for you.
Stay welle,
Phoebe
WelleCo Customer Experience Specialist.
I ordered this based on it being gluten…
I ordered this based on it being gluten and dairy free as I am intolerant to wheat and dairy. Unfortunately it does have wheat in it. I took it once as I can sometimes take small amounts but left me instantly feeling sick and brought on a migraine. Why not cut out the allergies completely. It's a shame I wasted my money as the rest of the ingredients look good. It might have worked for me otherwise.
16 décembre 2024
Avis spontané
Réponse de WelleCo
Hi Kay,
Thank-you for taking time to get in touch and for sharing your experience with us.
Under the recently updated FSANZ labelling requirements, we are required to call out any ingredient containing wheat even when classified gluten free.
The wheatgrass in The Super Elixir is derived from the young leaves rather than the grain, which contains the allergenic protein and is therefore gluten free by ingredient. Every batch of The Super Elixir is also tested for gluten to ensure it’s gluten free.
I can confirm that The Super Elixir is 100% gluten free and safe for those with intolerance or coeliac disease.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
Very bloated
I bought the super elixir blood orange and really like the flavour and felt some benefits. I felt increased energy which was great, however this product makes me incredibly bloated to the point where I can't take it if I am going out or to work that day. I also experienced diarrhoea so only take half the recommended dose. Such a shame as I really wanted to love this and feel the benefits. Probably won't buy it again.
3 novembre 2024
Avis spontané
Réponse de WelleCo
Hi Elena,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
I am sorry to hear that The Super Elixir is not as you expected.
We understand that wellness looks different to everyone and that this blend may not work for you.
The Super Elixir does contain ingredients that moderate digestion and support overall gut health. For example, fructooligo-saccharides (FOS), has been included in the formulation for its prebiotic properties, meaning that it helps to feed the beneficial bacteria in our digestive system. However, FOS does have the potential to cause digestive symptoms such as bloating and gas in some individuals, particularly when first starting to consume, while your body adjusts to the supplement.
We would typically recommend halving the dose for the first 2-3 weeks to allow your body to adjust to your new supplementary regime.
We would love to offer you a refund and alternative product if you wished. If you could share some further information with us we would love to help make further arrangements for you.
Stay welle,
Phoebe
WelleCo Customer Experience Specialist.
Fabulous product and best speedy …
Fabulous product and best speedy customer service 👌
Can't recommend enough.
13 décembre 2024
Avis spontané
Réponse de WelleCo
Hi Louise,
Thank-you for taking time to get in touch and for sharing your experience with us.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
Don’t trust. Can’t cancel subscription.
Update:
Despite the Wellco reply seen below I am still awaiting a resolution to my experience mentioned here or a reply to 3 previous emails sent over the last week to customer services.
Experience:
Enjoyed the product but after attempting to delay my delivery, the request was ignored and I decided to try to cancel my subscription completely. Today I refused delivery from Royal Mail as I had attempted to cancel delivery last week. I had an email yesterday that Wellco were due to deliver today via Royal Mail.
There is absolutely no way to cancel my subscription and I have only been able to attempt to cancel the next 3 deliveries.
I am now 3 emails in and awaiting a response as the website does not allow me to cancel my subscription. This is not about caring for “middle class women of a certain age” but rather taking advantage and making them feel stressed and duped Very damaging for brand Elle. Questionable brand all around. Very happy to edit this review if I am proved wrong by excellent customer service here in.
2 décembre 2024
Avis spontané
Réponse de WelleCo
Hi Helen,
Thank you for getting in touch.
While we love to receive feedback from the WelleCo community, we never like to hear that you are disappointed. We do, however, sincerely appreciate you taking the time to provide us with your comments.
I apologise you haven’t received a response yet. I would love to further resolve this matter for you and have reached out privately for some contact information.
Look forward to hearing from you.
Stay Welle,
Kate
Customer Experience Manager
Réponse de WelleCo
Hi Gillian,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Great Customer Service
I had had an issue using my points to place a single order and I emailed in and not only did Phoebe just advise me how to use the points, she had placed the order and had it shipped! Great service and quick response as always. Looking forward to trying some new products from the Wellco range.
1 décembre 2024
Réponse de WelleCo
Hi there,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Great products, but abysmal processing/shipping
Love the products (Super Greens & Evening Elixir), but I have placed 3 separate orders so far and have had delivery issues with each of them. Orders seem to take 10 days on average to ship after ordering. I had to contact customer service for my very first order and ask them to investigate and activate the process since the order had not been shipped after 10 days. Second order took 8 days to ship and third order has not arrived (it has been 10 days) and seems to be lost. I have contacted customer service each time and, to be fair, they are very friendly and useful. But I should not have to contact customer service three times in a row for each order. Too bad because I love the products but don’t think I will order again.
9 décembre 2024
Avis spontané
Réponse de WelleCo
Hi Nat,
Thank you for getting in touch.
While we love to receive feedback from the WelleCo community, we never like to hear that you are disappointed. We do, however, sincerely appreciate you taking the time to provide us with your comments.
If you require any further assistance, please let us know.
We hope to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Great product (Super Elixir) but…
Great product (Super Elixir) but impossible to get ahold of their customer service.
I am attempting to order my third batch and suddenly my address is no longer recognisable. I have sent 2 messages on their website, and 4 emails with no response. My original message was on the website in the middle of November with no response. I then emailed them directly and received a holding email from Kate, Customer Experience bot, advising they will be in contact within the next 24-48hours. I have emailed a further 3 times and have had no human contact at all (email sent 30th November). This is shockingly poor service. Is WelleCo in fear of making money?
14 novembre 2024
Avis spontané
Réponse de WelleCo
Hi Helen,
Thank you for getting in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do, however, sincerely appreciate you taking the time to provide us with your comments.
I would love to further resolve this matter for you and have reached out privately for some contact information.
Look forward to hearing from you.
Stay Welle,
Kate
Customer Experience Manager
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