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Lisez les avis des autres

Noté 1 sur 5 étoiles

Producten zijn goed, maar duur. Na een aantal jaren de producten (green powder en collageen) gebruikt te hebben heb ik mijn abonnement 3 maanden geleden opgezegd. Het geld wordt nog steeds afgeschreve... Voir plus

Noté 1 sur 5 étoiles

Es una pena, espere mucho tiempo poder comprarlo y la verdad que ha sido una gran decepción! Tengo casi 2 meses tomándolo y no me ha hecho absolutamente nada. Precio elevado, resultados nulos. Cuesta... Voir plus

Noté 5 sur 5 étoiles

I’m on month 4 of taking the super elixir. Amazing product, tastes wonderful both the original flavour and lemon and ginger. What a boost of energy , sorted my hot flushes which are no longer, my hair... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I purchased because of poor digestion, bloating and lack of energy. I am now half way through my second tub and happy with results with better digestion, which has improved my bloating, but the bigges... Voir plus

À propos de l'entreprise

  1. Magasin de vitamines et compléments alimentaires

Écrit par l'entreprise

The pioneer of ingestible wellness. WelleCo is an Australian born company, founded in 2014 by Elle Macpherson as a result of her own personal wellness journey and discoveries. Our carefully curated collection of wellness solutions is underpinned by Elle’s philosophy that, with wellness, you can live the life you’d only dreamed of living. Feeling strong and alive, capable and confident. WelleCo is committed to empowering you to own your wellness journey. Naturally.


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3,0

Moyen

TrustScore 3 sur 5

245 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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3,0

Tous les avis

(245)

29 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very good

Very good

So far, so good. Definitely feel it making a difference. Very good customer service.

I recommend WelleCo products.

18 novembre 2024
Avis spontané
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Réponse de WelleCo

Hi Laura,

Thank you so much for taking the time to provide this great feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Noté 3 sur 5 étoiles

Not enjoying Lime and pineapple

I’m enjoying the additional nutritional value of these products. The hot chocolate at night is awesome. The Lime and pineapple greens of a morning tastes awe full. I have to try another way to consume or cancel. It leaves me feel like vomiting when consuming.

4 décembre 2024
Avis spontané
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Réponse de WelleCo

Hi Christa,

Thank you for getting in touch.

We’re thrilled to hear about your positive experience with The Evening Elixir and are excited to continue supporting you on your beauty-through-wellness journey.

While we love to receive feedback from the WelleCo community, we never like to hear that you are disappointed. We do, however, appreciate you taking the time to provide us with your comments.

If you require any further assistance, please let us know.


Stay Welle,

Kate
Customer Experience Manager

Noté 1 sur 5 étoiles

Shifty customer non-experience

An update: You can see below that last posted 6 days ago and received a prompt reply here (because it's public, of course) saying that I should receive the answer to my question.
I haven't. If I've "accidentally" subscribed (I think the UK is/was taking steps to make this sharp practice of signing people up to a subscription without making that hugely clear), then I will have to cancel, as I'm not going to invest in a product with unknown nutritional info (a list of ingredients is the bare minimum, and not what I need to know) but I will post here, and on Instagram until I receive a reply from the "24-48" hour response team.
Given the vastly outweighing negative responses on here, I would be surprised to hear the customer team is too busy to reply.

28 novembre 2024
Avis spontané
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Réponse de WelleCo

Hi Amita,

We do sincerely apologise that you hadn't yet heard from one of our team members.

I can confirm that they have reached out and if you have not yet received this response, please do let me know. Please note that these responses can sometimes appear in your junk or spam folder.

Stay Welle,

Kate
Customer Experience Manager.

Noté 5 sur 5 étoiles

Excellent so far…

I wanted to leave a review because reading previous reviews almost put me off buying this product, but luckily I went ahead and bought it and am very happy. the taste is great - much better than any other green drink I've had (and that's quite a few). It's a drink I now look forward to in the morning. I had no problem with the purchase, the subscription and single purchase were very obvious. I chose subscription as it's cheaper. Delivery came on time as expected. As it's only been a week I can't say anything about results just yet. But ingredients are just what I was looking for and have been piecing together with all different supplements so it's nice to finally just have the one (mostly). I didn't even realise it contained probiotics which is an excellent added bonus.

17 novembre 2024
Avis spontané
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Réponse de WelleCo

Hey Emma,

Thank you so much for taking the time to provide this great feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Noté 1 sur 5 étoiles

Think Before you Buy

I have been a subscriber with WelleCo for over 10 years. Like all these big companies, once they have grown, their customer service falls down and they cannot manage demand. If you email them, they take days to respond. This time my subscription is 2 weeks late. All I would say is think before you purchase as products are expensive and the experience has become very frustrating and disappointing.

12 novembre 2024
Avis spontané
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Réponse de WelleCo

Hi there,

Thank you for getting in touch.

While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do, however, sincerely appreciate you taking the time to provide us with your comments.

I would love to further resolve this matter for you and have reached out privately for some contact information.

Look forward to hearing from you.

Stay Welle,

Kate
Customer Experience Manager

Noté 4 sur 5 étoiles

I’ve certainly not found any problems…

I’ve certainly not found any problems with the service at all. I got a second delivery a bit quicker than I needed but have easily been able to delay my next delivery while I catch up. The taste is good, I don’t think I’m quite yet seeing the full effects but it’s early days and feeling positive with definite improvements in energy and skin.

12 novembre 2024
Avis spontané
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Réponse de WelleCo

Hi Joanna,

Thank you so much for taking the time share your feedback!

We’re thrilled to hear about your positive experience with WelleCo and our Customer Service Team. We are excited to continue supporting you on your beauty-through-wellness journey.

The Super Elixir is designed as a daily health supplement, and we recommend taking this for 2-3 months to allow your body to adjust and see positive results.

If you require any further assistance, please let us know.

Stay Welle,

Kate
Customer Experience Manager

Noté 5 sur 5 étoiles

Love it so far!

I'm 69, and I've been using WelleCo's The Super Elixir and The Skin Elixir for four days. I thought I felt a bit more energetic on the second day, but now I'm sure it is having an effect on me. I feel great. Not that I felt bad before, but I just feel better than I did. A lot better.

I noticed today, to my surprise, that my brain might be responding too. I do brain training every day, and I have been stuck in the same position for about 8 months. I play 15 games every day, covering vocabulary, language, focus, mental agility, problem solving etc. I am almost at the top of my cohort at the moment, and this morning I achieved a high score in two games, I improved in 11 games, I stayed the same in one game and I went slightly backwards in one game. I'm gob-smacked. I thought I'd reached the limit of my capabilities. Also, I don't feel as though I'm struggling. I feel clearer in my thinking.

This isn't even the best thing about it. I feel great, I feel like doing stuff, I don't feel lethargic - like I have to force myself to do what has to be done. I get up when I wake up and just get going, and I enjoy it.

The biggest surprise is that I started out on half the recommended dose of both products just in case they upset my tummy (which they didn't).

10 novembre 2024
Avis spontané
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Réponse de WelleCo

Hi Eileen,

Thank you so much for taking the time to provide this great feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Noté 4 sur 5 étoiles

I just started the super elixir

I just started the super elixir (pineapple & lime flavor). Today is my 5th day taking it every morning with water. It has a good healthy taste. Not sure why others would say how horrible it tastes? I'm also a little worried from others reviews, that I'm somehow on a subscription which I did not choose. I wanted to just buy one to try it first. I'll have to double check that. I actually already feel more energy/less tired but need to give more time to see if other benefits occur. I will update review at end of month.

8 novembre 2024
Avis spontané
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Réponse de WelleCo

Hey Christine,

Thank you so much for taking the time to provide this great feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Noté 4 sur 5 étoiles

I like this product

I like this product. I seem to have more energy, and it helps with puffiness from menopause. I think it tastes great. I get the lemon ginger flavor, and I look forward to drinking it every morning. The only issue is the price. It is expensive, but I am going to keep using it.

7 novembre 2024
Avis spontané
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Réponse de WelleCo

Hi Amy,

Thank you so much for taking the time to share your feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Noté 5 sur 5 étoiles

I’m on month 4 of taking the super…

I’m on month 4 of taking the super elixir. Amazing product, tastes wonderful both the original flavour and lemon and ginger. What a boost of energy , sorted my hot flushes which are no longer, my hair is glossy and gorgeous, nails finally stopped braking . Brilliant and beautiful all in one solution for better health. App very easy to use , change of delivery date , additional orders, reward points system. Email ahead of preparing shipment , prompt delivery. Just brilliant. Best product I have tried in a long while .

5 novembre 2024
Avis spontané
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Réponse de WelleCo

Hey Sanya,

Thank you so much for taking the time to provide this great feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Noté 1 sur 5 étoiles

DO NOT SIGN UP TO THIS

Be really careful when ordering this. I thought I was buying one tub of this and without warning, a second tub was ordered and more than £50 was deducted from my bank account. Apparently it is a subscription service! Very unclear and obviously designed to be deliberately unclear. I emailed the "customer service" team asking them to (at least) send me a different flavour. The lime and pineapple is honestly the most vile thing I have aver tasted. However, they wouldn't help, saying they had already sent it out. I have now cancelled the subscription (that i didn't want in the first place), and its £100 down the drain for 2 disgusting flavoured supplements.

1 novembre 2024
Avis spontané
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Réponse de WelleCo

Hi Leanne,

Thank you for getting in touch.

While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do however, sincerely appreciate you taking the time to provide us with your comments.

I would love to further resolve this matter for you and have reached out privately for some contact information.

Look forward to hearing from you.

Stay Welle,

Kate
Customer Experience Manager

Noté 5 sur 5 étoiles

Have been taking it for two weeks and…

Have been taking it for two weeks and can feel the difference already , I do need to disguise the taste with juice, but overall a great product

28 octobre 2024
Avis spontané
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Réponse de WelleCo

Hey Chanelle,

Thank you so much for taking the time to provide this great feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Noté 3 sur 5 étoiles

The product is good but not really…

The product is good but not really shown any difference but there again I am not taking it everyday religiously so it would be unfair to give it a proper review. The taste is not great so I mix mine with juice or squash so that works fine. The issue I have is the recurring monthly subscription hence why I’ve only scored 3 stars. When I decided to try it out I only ordered a months supply (well that’s what I thought) - I have tried to cancel online but the SMS code is not coming through. I’ve emailed so hopefully they will pick this up soon as appreciate the time difference. I have some left from my first batch and another I’ve not opened yet so yes just to be aware of the recurring subscription - it’s not cheap at £50.40 a pop

25 octobre 2024
Avis spontané
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Réponse de WelleCo

Hey Jen,

Here at WelleCo, we appreciate that every individual is unique and there are a variety of factors that can influence an individual's state of health, including how supplements can impact our body.

The Super Elixir is designed as a daily health supplement and we recommend taking this for 2-3 months to allow your body to adjust and see positive results to your digestive health.

I can see that our Team Member Patricia has responded to you in relation to your log in issue.

If you require any further assistance, please let us know.

Stay Welle,

Kate
Customer Experience Manager

Noté 5 sur 5 étoiles

I'm here as someone who was also terrified…

I'm here as someone who was also terrified from the reviews, and i had already bought the product. I have come to no longer trust Trust Pilot. You all must be getting fake products. I ordered mine directly from WelleCo. I just had my first glass today and what are people going on about?? Its actually delicious!! My thoughts: if you have terrible, high glucose, gluten, etc diet and you don't eat vegetables on a regular basis, your whole body chemistry is askew. I think the people in these reviews that find it "disgusting tasting" are generally super unhealthy and are looking to this 2 tablespoons to change that. Unfortuately, nothing can reverse the effects of a bad diet if you are still eating terribly! Hope this helps.. and to the WelleCo team - so far so great. First day, loved the taste and not sure if its placebo effect but i feel energetic and clear-headed! Thanks

12 octobre 2024
Avis spontané
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Réponse de WelleCo

Hey Shirin,

Thank you so much for taking the time to provide this great feedback!

I have now reached out privately as we would love to send some gifted sample products your way!

Stay Welle,

Kate
Customer Experience Manager

Noté 2 sur 5 étoiles

Upsets my gut

I love the idea of what the super elixir is meant to do so I tried it. Unfortunately it makes me quite sick with a very bad gut. So I have half a jar gone to waste

9 octobre 2024
Avis spontané
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Réponse de WelleCo

Hey Stacey,

Thank you for providing us with your feedback!

The Super Elixir does contain ingredients that moderate digestion and support overall gut health. For example, fructooligo-saccharides (FOS), has been included in the formulation for its prebiotic properties, meaning that it helps to feed the beneficial bacteria in our digestive system.

However, FOS does have the potential to cause digestive symptoms such as bloating and gas in some individuals, particularly when first starting to consume, while your body adjusts to the supplement.

We would typically recommend halving the dose for the first 2-3 weeks to allow your body to adjust to your new supplementary regime.

We look forward to continuing to support you on your wellness journey and if you require any further assistance, please reach out to our team via customerservice@welleco.com

Stay Welle,

Kate
Customer Experience Manager.

Noté 5 sur 5 étoiles

I just wanted to say fantastic customer…

I just wanted to say fantastic customer service from Jacqueline today and can’t wait to start my wellness journey with you.

7 octobre 2024
Avis spontané
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Réponse de WelleCo

Hey There!

Thank you so much for taking the time to provide this great feedback!

I have now reached out privately as we would love to send some gifted sample products your way!

Stay Welle,

Kate
Customer Experience Manager

Noté 1 sur 5 étoiles

Product did not work for me and I did…

Product did not work for me and I did not want another shipment. I got an email saying your autoship was sent and I tried to immediately cancel. They said it had already been processed and they could not cancel. I don’t believe they cannot cancel it. Terrible customer service.

3 octobre 2024
Avis spontané
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Réponse de WelleCo

Hey Lori,

Thank you for taking the time to provide us with these concerns.

We recently upgraded all our international warehouse facilities to be as efficient as possible. Meaning that unfortunately once an order is placed we are unable to make a cancellation request to this as it is automatically sent to the pick line.

We are however, more than happy to ensure a resolution for all such request is found. I can see that our Team Member Jacqueline did pass this information on and arrange for a full refund for you.

I hope you enjoy your gifted order and if you have any further questions, please let me know.

Stay Welle.

Kate
Customer Experience Manager.

Noté 5 sur 5 étoiles

Super Elixar - Feel Amazing

I have been taken this now for 6 weeks and feel amazing - I have lost weight and have more energy and my nails have never been longer in my life before. I understand people saying it tates disgusting which it does if you just drink it with water but i have it with some blackcurrent squash and it tastes fine. I have had loads of comments saying how well I look and will definately recommend this and will be continuing this - best thing ive tried in years.

30 septembre 2024
Avis spontané
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Réponse de WelleCo

Hey Claire,

Thank you so much for taking the time to provide this great feedback!

I have now reached out privately as we would love to send some gifted sample products your way!

Stay Welle,

Kate
Customer Experience Manager

Noté 5 sur 5 étoiles

I was dubious but it tastes great!

I was dubious after all the negative reviews as most of these things also taste just plain awful. I like that you can buy small sample packs so I was able to try all the flavours . Blood Orange was definitely the taste for me, it was delicious!!! I can’t wait each morning to drink it and the evening Elixir is also yummy. It had still only been a few days so I don’t know yet health wise how good it is, but the product is definitely to my taste and I had no problems with the delivery …. I hope I get more spring in my step soon ! Thank you for being adventurous on the flavours - I love them!

18 septembre 2024
Avis spontané
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Réponse de WelleCo

Hey F,

Thank you so much for taking the time to provide this great feedback!

I have now reached out privately as we would love to send some gifted sample products your way!

Stay Welle,

Kate
Customer Experience Manager

Noté 2 sur 5 étoiles

Be careful of repeat orders

This feels like a scam. I was sent a three month supply and then the following month was sent a one month supply that I didn't ask for. I wish I'd seen the email notification beforehand or I would have cancelled it.
Also, the 'stainless steel' drink bottle I bought with my first order started rusting in a single month of use. Poor quality and overpriced.
The product tastes okay but is too sweet for me.
I recommend that people do their research and shop around for other options.

18 septembre 2024
Avis spontané
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Réponse de WelleCo

Hey Anne,

Thank you for getting in touch!

Subscriptions allow you to receive your favorite WelleCo products regularly without having to reorder. You can choose the frequency of deliveries and enjoy savings on each order. Manage your subscription through your account on our website.

I would love to further resolve this matter for you and have reached out privately for some contact information.

Look forward to hearing from you.

Stay Welle,

Kate
Customer Experience Manager.

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