My therapist is great but the platform is a bit buggy and we have had some technical issues. Also feel like they are missing out on some features that could be added like a goals section or reminders... Voir plus
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Lisez les avis des autres
Wellin5 offers a reasonable service at a reasonable price. However, they have poor customer service. They provide no method to connect with them live. Multiple requests sent via their chatbot have n... Voir plus
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I worked with two counsellors at Wellin5 who were both fantastic, caring and knowledgeable professionals! I was struggling with burnout and depression and they helped me identify the negative patter... Voir plus
L'entreprise a répondu
I really hate that. The timer is so heartless. You could be in the middle of going through something, and there’s absolutely zero forgiveness on the clock to wind things down in a way that is compas... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Wellin5 is a safe space to meet with an online counsellor and get the advice and support you need.
Coordonnées de contact
200-2630 Croydon Drive, V3Z 6T3, Surrey, Canada
- contact@wellin5.com
- wellin5.ca
3,8
Bien
52 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
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Good therapist but platform could use improvements or lower prices
My therapist is great but the platform is a bit buggy and we have had some technical issues. Also feel like they are missing out on some features that could be added like a goals section or reminders of key points. I would have given higher marks but I am discouraged by the 30% price hike on individual sessions especially when many people are concerned with financial scarcity as a result of the pandemic and getting price gouged for life necessities. What's worse is they give no indication for the huge increase. People's paycheques are not going up by 30%.
6 juillet 2021
Avis spontané
Réponse de Wellin5
Hi Danielle,
Thank you for reaching out here and providing your review. We are always open to feedback and really appreciate your suggestions for new features and improvements. I’m sorry to hear about your recent experience with Wellin5 and at the same time glad that you have a great fit with your counsellor. If you could please email contact@wellin5.com, I would like to resolve this for you as soon as possible. - Sincerely, Brittany, The Wellin5 Team
Was a great service at affordable…
Was a great service at affordable prices. My therapist was so helpful. I can no longer afford the service after their price increase, unfortunately.
6 juillet 2021
Avis spontané
Réponse de Wellin5
Hi Sue,
I’m sorry to hear this but pleased that your therapist was so helpful. If you could please email us at contact@wellin5.com, we would like to provide you with a solution as soon as possible. - Sincerely, Brittany, The Wellin5 Team
The best therapy I’ve had
The best therapy I’ve had. Someone is always there when you need them.
23 juin 2021
Avis spontané
Réponse de Wellin5
Hi Almar,
Thank you so much for sharing your feedback.
We are so happy to hear that you are enjoying your experience and that you feel that you can rely on Wellin5 for support.
We wish you all the best as you move forward with your journey.
Sincerely, Brittany, The Wellin5 Team
Hesitant at first
Hesitant at first to try 'online' counselling, Brady completely won me over. He has a special approach that I've never experienced, accepting me as I am while helping me build my self-worth, not only objectively but very thoughtfully. I have truly come out a new, stronger me.
Always on-time, professional and superbly affordable. I highly recommend Wellin5 and particularly... Brady :)
16 juin 2021
Avis spontané
Réponse de Wellin5
Hi,
Thank you so much for sharing your feedback.
We are so pleased to hear that you are enjoying your experience with Wellin5 and that you are already experiencing positive results from your sessions.
We wish you all the best as you progress on this journey!
The Wellin5 Team
Was amazing
Absolutely loved this company, the person I was matched with was perfect.
BUT
The price increase has made it unaffordable. I am no longer a client
Extremely disappointing in the increase since mental health illness’s are sky rocketing.
15 juin 2021
Avis spontané
Réponse de Wellin5
Hi Ashley,
As a follow-up, we reached out to you on June 16th, 2021, please contact us asap at contact@wellin5.com so that we can provide you with a solution. - Sincerely, Brittany, The Wellin5 Team
Hi Ashley,
Thank you for taking the time to provide your feedback.
In regards to the price increase, Wellin5 has held the same price point since launching in 2018. While we considered changing our pricing at the beginning of 2021, we continued this pricing through COVID-19 out of consideration for our counsellors and clients.
The recent change to our pricing was taken with careful consideration and we believe this change will allow us to improve the platform whilst still providing a competitive rate i.e. Canadian licensing bodies recommend $100-$120 per 60 minute session.
We sincerely hope this brings clarity and apologize for any inconvenience this change has caused. One of our team members has reached out to you directly to follow up.
Thanks,
The Wellin5 Team
Used to be a good service, but now gouging it’s client base.
Used to be a good service, even though the platform always left a lot to be desired. Now they just announce a 30% price hike for individual sessions (unclear if any of it will go to the therapists). I wanted to support a Canadian business, but I may just go elsewhere now.
20 mai 2021
Avis spontané
Réponse de Wellin5
Please note: As a follow up, this issue was resolved on May 31st, 2021. As per your advice, we emailed a statement to all of our clients providing a transparent explanation for our price change. Thank you for providing us with the opportunity to resolve your concerns.
Hi Etienne,
Thank you for your review. In response to your concerns, we hope the following provides some clarity…
In regards to the price increase, the recent change to our pricing was taken with careful consideration and we believe this change will allow us to improve the platform whilst still providing a competitive rate.
It has always been Wellin5's mission to pay counsellors fairly. Compared to other online companies in the industry, Wellin5 takes pride in offering a generous revenue share program.
We sincerely hope this brings clarity and apologize for any inconvenience this change has caused. One of our team members has reached out to you directly to follow up.
Sincerely,
The Wellin5 Team
Worth Every Penny & More
I've never felt better about myself. Brady helped me build my self-esteem and overall wellbeing in the midst of a divorce - while I was building a business and single parenting a 4-month-old. I really can't say enough about it. If you're on the fence, give it a try! (And ask for Brady! He's unreal.)
20 avril 2021
Avis spontané
Réponse de Wellin5
Hey Brooke,
Thank you so much for this wonderful feedback!
We are so happy to hear that Wellin5 has provided you with a safe space to build your self-esteem and overall wellbeing.
We wish you all the best for your journey moving forward,
– Brittany, The Wellin5 Team
Love the convenience of this service…
Love the convenience of this service and the affordability! The counsellor I was matched with is a good fit for me.
20 avril 2021
Avis spontané
Réponse de Wellin5
Hello Nicole,
Thank you so much for taking the time to review Wellin5!
We are so happy to hear you are enjoying your experience with your counsellor and are finding the platform convenient.
We wish you all the best as you progress on this journey!
– Brittany, The Wellin5 Team
Best counselling service I have ever…
Best counselling service I have ever used
30 mars 2021
Avis spontané
Réponse de Wellin5
Hello Sarah,
Thank you so much for this amazing feedback. We are so pleased to hear that you are enjoying your experience with Wellin5!
- Brittany, The Wellin5 Team
Easy to use, Affordable & Effective
This is an easy to use and very affordable service. In my experience, the counsellors are well qualified and helpful. I have recommended this to many friends and will continue to do so!
23 mars 2021
Avis spontané
Réponse de Wellin5
Hello Heather,
We are so happy to hear you are enjoying your experience with your counsellor and are finding the platform easy to use.
Thank you so much for taking the time to review Wellin5!
– Brittany, The Wellin5 Team
Love this service!
This is a wonderful service - its affordable, easy to use, and (at least for me) effective. I have used several other online therapy services and have attended in-person therapy as well, and this is absolutely what has worked best for me.
23 mars 2021
Avis spontané
Réponse de Wellin5
Hey Courteney,
Thank you so much for sharing your feedback.
We are so pleased to hear that you are enjoying your experience with Wellin5 and that you are already experiencing positive results.
We wish you all the best as you progress on this journey!
– Brittany, The Wellin5 Team
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