wellsons.com.au Avis 491

Very happy with the price, communication and delivery.

Great products and even better customer service. I had to change one of the products I purchased and the process was simple. Staff are knowledgeable and courteous.

A beautiful vanity. Well designed and surprisingly held everything my old one did. The drawer capacity was great.I am very happy with it.

Wellsons were fabulous. The order was shipped safely and relatively promptly given it was shipped from o/s. There was a warranty issue with the basin, however, after referring to the manufacturer, quickly sent a new basin. The color and size of the faulty basin wasn’t what i expected, however, they replaced it with my new selection without fuss. Based on my experience id definitely recommend them to others

Friendly Staff and caring attitude, good pricing

Had a small problem with a missing item, The team sent the item out immediately so we didn’t miss a beat…
We highly recommend Wellsons to anyone for great products and service…

Received what it ordered and items are as described

Easy and reliable!

Prompt delivery and quality product

Products appear to be fine
Dispatch and delivery needs work.
3x deliveries in order, 2 of which had missing items compared to invoice within actual delivery

Products seem great quality but haven’t been installed or used yet. The only reason I gave four stars was there was one item on back order but this wasn’t advised when we placed the order and you can still order the part. We then got a shipping notification saying it had been sent however it hadn’t and after three weeks of nothing arriving I contacted them and it was actually still 2 weeks away from their supplier. I had to organise a refund which was no issue on there behalf and money was in bank the same day. unfortunately this delay caused me to have to find and alternative part locally to get the bathroom plumbing started and it won’t match any of the other tapware we ordered from Wellsons.

Excellent service!

Item found easily on website & delivery was quick.

The wireless charging function does not operate properly.

The absolute worst customer service experience I've ever had. Product sent missing parts (which can happen from time to time, I understand that). I notified them immediately on Monday morning as soon as I received the items and mentioned it was imperative we sorted it out before end of the week as we had a plumbing job booked. I asked for a refund so as to avoid a situation where the parts didn't arrive on time, and we would go purchase the items from a local store. They didn't refund me, rather they assured me I would receive the missing parts within 1-2 business days. Unfortunately this did not happen and we had to cancel our plumbing job, setting back the job for a whole month now. This has meant we've had no hot water due to the type of plumbing issues we've been dealing with. Upon notifying Wellson's of this, they just informed me that the items had arrived now (which obviously I knew as I received them) and sorry for the inconvenience. There was no responsibility taken and no attempt to rectify the situation in some way. I've not experienced anything like this before. I would strongly suggest people buy from the many other bathroom and plumbing retailers available.

There was a minor delivery delay and I called Wellsons to discuss. The problem was quickly resolved. I would not hesitate to recommend this organisation.

Great to deal with and good prices too. I would highly recommend this company

Good pricing, quick delivery

Great service, communication was excellent, staff understood the products and importantly double checked everything before the order went through to production, which was great as I had made an error when i finally pushed the button. Aside from this, the pricing was excellent, and the process and online experience also very good. Perhaps the website could provide more filters to help narrow down the selection that suits your needs.