What a horrible experience. People were inept, non responsive and what a joke about doctors that participate. You wait for weeks and then they say, oh your doctor may be a preferred doctor, but you... Voir plus
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**Wait Time:** 1/5 – Far too long and needs to be addressed. **Representative (Rachel):** 10/5 stars! Rachel was cheerful, efficient, and went the extra mile. Most importantly, she followed throu... Voir plus
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Rachel did an outstanding job helping me with a insurance question to get an apponitment scheduled. The whole team have been very helpful everytime we call
All WeShare Health reps that I have dealt with have been very helpful when we have reached out with questions and/or requests. We are still fairly new and haven’t had to deal much with claims, etc.,... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
WeShare is a family of healthcare Sharing Programs designed to offer quality care at a reasonable price. As the pioneering product from Unite Health Share Ministries (UHSM), WeShare leverages strong partnerships with providers and leading wellness organizations to equip every Member with the tools and resources they need to pursue holistic health. Unite Health Share Ministries (UHSM) is a non-profit ministry founded to provide affordable, accessible healthcare through values-based and community-centered services and products. For individuals and families exploring healthcare sharing as an alternative to traditional insurance, WeShare and UHSM represent an innovative way to expand access, lower costs, and maintain quality care in an increasingly challenging healthcare landscape.
Coordonnées de contact
Dominion Tower 999 Waterside Suite 2600, 23510, Norfolk, Etats-Unis
- 800-900-8476
- hello@uhsm.org
- weshare.org
4,4
Excellent
70 avis
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Elynne Witherspoon is my health…
Elynne Witherspoon is my health insurance agent.
Anytime I have a question or a concern, she is quick to reply. That means a lot, since this insurance is still new to me and I’m still learning about it.
3 mars 2026
Avis spontané
Réponse de WeShare Health
Hi Dawn!
Welcome to the WeShare Health Family! 🥳 We're so glad you're here.
It's great to know Elynne has been providing quick answers to your questions and concerns. Our team is here to assist and walk alongside you in your healthcare journey so you can focus on what matters most!
We are new to this coverage
We are new to this coverage. We were told that our Hospital and Providers were in the plan. I just needed to change my OB this was not an issue.
Later find out that our Primary doctor and any hospital within 100 miles do not take this coverage. Pretty terrifying when you are in your 60's or any age. We are considered SELF PAY,
Right now, we are paying a monthly premium for NO coverage since no one takes this type of coverage.
I expect to have an issue with the OB when it comes time to go.
Update 3/76/26: We Share sent me two doctors to contact. One is in Prisma Health which does NOT accept this coverage. We would have to be self pay.
The other doctor is 192 miles away from where we live.
No information on a hospital that takes this coverage.
3/11/26 Prisma stats that it is not their practice to give patients CMS-1500 to submit. That did it once for the issue mentioned in your response but again not their normal practice.
If this was the case then the patient would be required to put all the payment upfront and then hope to get reimbursed by We Share all when paying a monthly premium to We Share.
4 février 2026
Avis spontané
Réponse de WeShare Health
Hi Joann,
We’re truly sorry to hear about your experience and understand how frustrating it must feel not to have access to a hospital or provider based on what you were initially told. That’s not the experience we want for our Members.
We would appreciate the opportunity to look further into your case. We’ll request your contact information through this site so we can reach out to you directly. You’re also welcome to call our White Glove Service line at 800-467-5898, where a dedicated team member will follow up with you within 24 hours.
We look forward to connecting and working toward a resolution.
...
Hi Joann,
After reviewing your case, our team found that the challenge was largely related to how providers within the Prisma Health system process billing for Members. While these providers can see Members, they sometimes require a release of information form and send the billing form directly to the patient rather than submitting it to us. Unfortunately, this process was not clearly explained at the beginning, which understandably made it seem like the providers and hospitals would not accept your membership.
Since then, a member of our team has connected with you to walk through the Prisma process and assist with requesting the CMS-1500 billing form needed for submission. One of those forms has already been submitted for review, and a few of your bills are currently being processed for sharing so you can receive the most support available through your Program.
We also want to reassure you that there are providers available within the standard distance guidelines, and our team will continue working closely with you to help navigate your options and address any outstanding needs. We appreciate your patience and the opportunity to work through this together.
They always handled my issues quickly…
They always handled my issues quickly and we respectful on the call
2 mars 2026
Avis spontané
Réponse de WeShare Health
Hi Jaron!
Thank you for your lovely feedback! We're so glad to hear you're receiving quick resolutions and feel seen and respected.
Our team works diligently to support our Members so that they can have peace of mind in their healthcare. 😌 Thank you for being part of the WeShare Health Family!
Greg was awesome
Greg was awesome. He listened closely, asked good questions and then completed my requested. Very professional but still personable.
2 mars 2026
Avis spontané
Réponse de WeShare Health
Hi Jeff!
Listened closely 👂
Asked good questions 💭
Completed your request 😌
Personal 🤝
At WeShare Health, we prioritize quality, Member-focused care. We want every Member to feel like part of a community, not just a number.
We appreciate your kind review, and we’re here for you whenever you need anything!
11/10 service!!
My agent Ellynne Witherspoon goes above and beyond when it comes to customer service. She listens to my needs and concerns and checks in with me regularly. She took the time to find me a doctor and even made the appointment with me on a three way call. She followed up after my doctor appointment and asked how everything went and is actively working on my specialist referral. I previously had Kaiser and they would never take the time to treat me with this much care and compassion. I feel like I have my own personal medical advocate. I would rate her customer service an 11/10!
27 février 2026
Avis spontané
Réponse de WeShare Health
Hi Stephanie!
Care and compassion ✨We love to hear it!
We're so glad to hear Ellynne is taking wonderful care of you through regular follow ups, helping ensure you have a provider who shares with us, and advocating on your behalf! Our goal is for every Member to feel valued while receiving quality care. We're always here for you when you need us!
They are making an effort.
For a Christian organization they are not honest. When we signed up we were assured our local hospital and associated primary care provider participated with WeShare. During the onboarding they said they just found out the hospital and doctor would not be participating as of January 1, 2026. I was left with online healthcare providers only. After two months feeling vulnerable with no local healthcare I called the customer service number. Was on hold 80 minutes waiting for a representative to answer. When they finally did answer and waiting another 20 minutes after being transferred, I told them I wanted to cancel. They tried to convince me to stay and wouldn’t take no for an answer until I told him we were lied to and had no local healthcare access. They then send you a form you need to electronically sign and send back which I did that day. I then got an email reply they had received my cancellation request but I may still be charged for the next month even though I gave them a full two weeks notice. Now I have an email saying they are going to charge my card and there is no way I can delete it, I tried. Not a very Christlike way to do business.
3/1/2026 follow up to review. I did receive a call and then a text from Peter asking to speak with me about my experience. Due to my work schedule I let him know I was only available on Friday and he asked me, "What time would be best for you tomorrow?" I replied almost immediatly with the best time for me including the time zone. I wasn't surprised when no call came, not at the time I had sent and no call or text all day. At least they are consistant and predictable.
3/11/2026 Peter sent me a text saying their phone system was having issues and he did not get my text response. We scheduled another call and this time we connected. He explained that since my review they have made changes in how they handle providers for enrollees. Now if there is no health care provider in your area they will work until at least two are found. They are also doing more training with their customer service representatives, adding more of them, and made changes in how cancellations are handled. The warning that, even though you have canceled you may still be charged the next month enrollment fee, he said was removed from the cancellation email and the automatic payment notification will not go out. I appreciate they are making an effort and hopefully other members will have a five star experience. Health care needs to change and if We Share can follow through with what Peter told me they have a good shot a making a difference.
11 février 2026
Avis spontané
Réponse de WeShare Health
Hi Maureen, we’re truly sorry for the frustration you’ve experienced, and we appreciate you bringing these concerns to our attention.
We understand how disappointing it must’ve been to learn your local hospital and primary care provider were no longer part of the PHCS network. Our team reached out to these offices more than 25 times, and once we finally connected, they confirmed their participation had changed. As soon as we confirmed that, we let you know and offered assistance for finding other active providers in your area. We apologize you did not feel supported and we’re working to improve that process moving forward.
We know long hold times can be frustrating, and reducing wait times is something we’re actively working on. Regarding your cancellation call, we’re sorry if it felt like you were being pressured to stay, that was never our intention. Our goal is for every Member to feel comfortable and supported in choosing the healthcare option that’s right for them.
Regarding the contribution email you received while your cancellation was processing, that message is automated, which caused it to go out before your update completed in our system. You won’t be billed for the upcoming month and we’re already reviewing how to pause automated notices during cancellation to avoid creating extra confusion.
Our management team has reached out to follow up personally and make sure this situation is fully resolved for you. We truly appreciate your patience and the chance to make this right.
Emotional, mental, and physically stressful and anxiety inducing
If I could give no stars I would. I’ll just bucket point the issues here we had over 1.5 as members and the 2+ years since CANCELLING and they still have not finished certain claims.
1. Customer service- would not have record of our claim despite emails and letters from them
2. Had to track our claims ourselves with when we had to contract UHSM for updates or why the hospital never received the forms or payments.
3. Eventually demanded a manager instead of staff member to work out file. Still slow in ineffective.
4. Paid our portions through advise from them but then the hospital saying they never received any letters or communication from them. We had to be the mediator between UHSM and the hospital as they never called.
5. NO FOLLOW UPS OR COMMUNICATION nor do they record when you called or when others did any work on the claim.
6. Sent to collection on 5 different claims because of the previous 5 points and the hospital being gracious after we explained it is UHSM’s delay and fault because they showed our history of payments were always on time or in full.
7. Then they send us to their legal dept to help resolve the billing disputes 3 of our large medical bills, same issue as above but even harder to reach our representative for updates. They said it was closed 3 different times but the hospital received nothing nor any communication from them on file.
8. Lastly, we were told these 3 claims would be reached out to again after they said it was closed because the hospital never responded so the statutes of limitation was reached and we were not responsible for the cost. Hospital said they never received it but also they don’t do that, so UHSM/HST sent another letter which I signed and then said instead of us not owing anything else since we paid our $1900 in good faith for our portion, we owed $2300 instead of the remaining about $2700….
Called the hospital and they said they had not received or agreed to any new amount so UHSM/HST MADE UP THE AMOUNT WE HAD TO PAY.
All in all, do not even consider this company. We gave them grace upon grace, do all the work calling and organizing the information, went through financial stress and anxiety over what was days of total hours worked on these things, and in more considering just paying the remaining claims (3+ years old) myself to just be done with them.
11 février 2026
Avis spontané
Réponse de WeShare Health
Hi Spencer, we regret to hear all of this, from having to manage multiple calls with both our team and the hospital, as well as the out-of-pocket costs you’ve incurred. This is not the experience we want our Members to have by any means.
Our management team has been notified and has left you a voicemail. We're looking forward to connecting with you soon so that we can get your bills taken care of and help resolving this.
I was misled and deceived by…
I was misled and deceived by UHSM/WeShare.
For months I tried to resolve a hospital bill. UHSM assured me my portion of the hospital bill was $500.00
They continued to pull my monthly payments out of my account during the span of 9 months.
They shuffled me around from one dept to another. I believed that they were actually taking care of the issue because of their Christian values.
In the end UHSM paid a little over $700.00 of my 11,000.00 ER bill.
What I believe is they used those values to gain your trust.
They claim to be nonprofit. I don’t believe for one minute that is true.
This whole ordeal has caused me stress.
I am truly disappointed with UHSM/WeShare.
I hope I can stop even one person from going through what I went through.
31 décembre 2025
Avis spontané
Réponse de WeShare Health
Hi Dori, we’re truly sorry for the confusion, stress, and financial burden this situation caused, especially given what you were originally told. This is not the experience we want for our Members.
Our management team would like to review your case more closely to better understand what happened and come to a resolution. We’ve requested your information through this platform so we can access the records and follow up appropriately.
Thank you for bringing this to our attention. We appreciate the opportunity to look into this further and address your concerns.
...
Hi Dori,
We appreciate the opportunity to further review your case. We have since been in contact with you and let you know that we have sent out a check to pay the remaining balance and this issue has been resolved. We will keep an eye on the status of the check in the following weeks and make sure you receive it. Thank you for your patience and we’re so glad we were able to resolve your issue! Feel free to reach out to our team for further questions or concerns.
Blatant Liars
0/10 Deceitful, slow & heinous organization
I explained exactly what I needed coverage for in the short term, they said no problem and after 2 months and several hundred dollars out of pocket I found out from a healthcare provider they don't even cover the one thing I needed coverage for (prescription meds). Stay away
18 novembre 2025
Avis spontané
Réponse de WeShare Health
Hi Samuel, thank you for sharing this. We’re truly sorry for the frustration and financial stress this experience has caused.
It sounds like the most concerning issue here is that your short-term prescription needs were clearly communicated upfront, yet the expectations set during enrollment did not align with how prescription support ultimately works. That gap is not something we take lightly, and we understand how upsetting it is to only learn this after spending time and money out of pocket.
We’d like to review your case to better understand where the miscommunication may have occurred. We’ve requested your contact information through Trustpilot so we can look into what happened and work toward a resolution. We look forward to speaking with you soon.
If I could give less I would
If I could give less I would. Just because you give the "Christain" disclaimer doesn't make the fact you are a sham any better. Customer service is very polite but offer little to no help with actually using the benefits. NO ONE EXCEPTS this coverage/benefits. May as well burn my $$. They promise vision, dental, medical, and Prescription coverage under UHSM but NO ONE excepts it. DO NOT TRUST THESE PEOPLE
19 septembre 2025
Avis spontané
Réponse de WeShare Health
Hi Kim, we're sorry to hear you had trouble connecting with a provider and fully using your sharing benefits.
As part of our standard onboarding process, our Client Coordinators are meant to proactively help identify providers for you, either by reaching out to one you already have or by assisting with a provider search through our available networks with many providers. Our team will also be able to clarify how our partnerships with dental, vision, and prescription discount programs work to save you money on these services. We sincerely apologize if this was not the experience you received and you were not taken care of.
We would greatly appreciate the opportunity to review your situation and get you back on track. We’ve requested your contact information through this platform so our management team can connect with you directly. We look forward to continuing the conversation and working toward a resolution.
...
Hi Kim,
Thank you for the opportunity to further review your case.
When assisting Members with dental and vision services, we rely on the Careington network to confirm participating providers. In your case, our team verified participation, including conducting a three-way call to confirm the provider was listed as in-network at that time. Unfortunately, we understand that even when a provider appears in-network, some offices may be unfamiliar with processing the discount, which can create confusion at the point of service. We should have followed up to ensure the discount was properly processed and for that, we sincerely apologize.
We never want Members or their families to feel unsupported or left to navigate these situations alone. If there are remaining concerns, we have left a voicemail and are happy to continue the conversation directly.
We appreciate you bringing this to our attention. Feedback like this helps us strengthen communication with our Members so we can better assist our entire community.
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