West Coast Kids Avis 

I would agree with the few reviews I've seen terrible baby store. New Moms pick another company to do your registry with. Their prices are very expensive and somehow my package was shipped to the wrong address to the Mom on the registry instead of to me to take to a baby shower.

I placed an online order for 3 items: A healthcare and grooming kit, soft snuggle and convertme swing to seat on June 21st and never received a second email saying my items have shipped so I waited and waited... after a month still nothing so I tried to reach out by email and calling the customer service line regarding my order but I didn't hear anything back. The line doesn't always work and they don't reply right away. After awhile I finally heard back from them saying they're still waiting for 1 item the convert me swing to seat and once they have it they will ship everything out. They told me they will reach out the manufacture for a more accurate time of arrival and when they get a response they will follow up with me. I never got a follow up... over a week later I get another email saying my items are shipped and they will arrive Aug 5th. When the date came I still never received my items and I kept getting phone calls from Fedex so I reached out to Fedex to see where my shipment was. It was held at the facility saying I can come pickup anytime. I informed them that they should deliver to the address on the package and they said Westcoast re-routed my package mid way to the facility instead. Who does that?!?! Fedex asked me to call Westcoast so I did... after a hassle to get through they said they never re-routed my package and that it was Fedex that made the error. She said she will confirm with Fedex and get the address corrected and get them to ship it back to me and phone me back.. nope no call so again I had to call them and followup. Westcoast said Friday, Aug 7th.. it's now Monday Aug 10th and still no package. Almost 2 months later... WHERE IS MY PACKAGE? It's kind of ridiculous the amount of back and forth I had to deal with and the amount of wait time just for the item I wanted to purchase. I WILL NEVER ORDER FROM WESTCOAST EVER AGAIN. WORST EXPERIENCE EVER!!

This is the worst baby store. Overpriced items and terrible service. There’s no option to cancel an order even before it’s shipped. When I try calling no one ever friggin picks up the phone and email takes a week for them to respond. And now I have something I don’t want but I have to send it back at my own expense?! You’re lost a customer.

Very disappointed. I ordered maxi cosi lila stroller and a car seat on April 24th 2020. Today is May 16th and i still not received. But they already invoiced me🤷‍♂️. Worse part is when I call to find out about it today they just told me they didnt have the color I chose. They never called me or email me about it. simply said sorry and asked me to choose a different colour. I wanted to cancel everything but I had no choice because my baby due is June 1st . Now Im force to have black stroller and gray car seat.I'll neve buy anything from west coast kids. I hope this will never happens to anyone else.

This used to be my fav baby store. I’ve spent more then $10,000 in the last year on my now 12mo. Unfortunately they don’t back their products whatsoever!!! IE I spent $400 on a pump that lasted 3 months before it would only work plugged in and less then a year before it broke completely, my bugaboo stroller ($1000 + ) has issues, my baby cook ($300+) was broken from the beginning and never worked. I called as well as emailed and all they do is request that you email the manufacturer- they don’t offer an exchange/ refund or anything else. I’m extremely disappointed with the level of service I received considering how much money I’ve spent and therefore will never spend any more $ in any of their stores.

Their staff & customer service are horrible! This was my first interaction with them and they lost a customer for life. I received an email about a one time 20% off coupon for their baby registry due to COVID19 causing cancellation of baby showers. I transferred my other registry (with links to purchase items from THEIR website) onto their site’s registry. I already had a registry made on babylist which is another site that lets you add items on your registry from different sites. Once I saw their email, I transferred my items to the registry on their website to qualify (the majority of the items on my other registry were already intended to be purchased from West Coast Kids!). This is the response I got via email: “As your registry was just created, it does not apply for the offer. It only applies to registries created prior to our announcement. -Jennifer”. I explained all this in an email. The generic email I received in response was not helpful at all: “I would be happy to discuss the below with you on the phone so you can understand our buy out program. -Jennifer”. It’s not a matter of understanding a buyout program. I understand that I made the registry a day after their email and I understand what buyout programs are. All companies offer registry buyouts - it’s nothing new. It’s empathy on their end I was hoping would come through regarding the one time 20% discount and it didn’t. Clearly my concerns or losing a customer don’t matter to this company and they had no empathy or understanding. Making that one time 20% profit matters to them more than being accommodating and leaving a lasting positive impression to have a repeat customer for life. At the end of the day, the items were planned to be purchased from their store anyway, regardless of having their own registry made on their website prior to their email being sent out. Other stores also offer coupons and registry buyout discounts (i.e. amazon, buybuybaby, babiesrus)... it’s nothing new! As a first time mother during a global coronavirus pandemic, baby items are hard to find in stock and prices have gone up so much for basic baby necessities. I’m appalled by their customer service and I am glad I didn’t chose to purchase our big ticket items from them because they truly demonstrated the level of customer service. My husband and I need to purchase our big items such as the stroller, car seat, crib, and other necessities ASAP... it turns out that they rather not lose that profit through 20% off. This store prides itself on being local and family owned. You would think a family owned business would care more about customer service but unfortunately not. Making money is the only thing that matters to West Coast Kids. I will continue to shop at other stores like buybuybaby who offer email coupons regularly (including 20% off your entire purchase). We won’t be shopping at their stores and will truly discourage others from shopping at West Coast Kids because of this experience. If this is their response now, I can only imagine if I ever had to exchange or return an item to their stores! It’s experiences like this especially during these unprecedented times that truly shows a company’s ethics and customer service.

Ordered a few items online but, when they arrived, a couple didn’t meet our needs so I wanted to return. You can’t just return to a store, they have you jump through a number of hoops before ‘authorizing a return’. I did that and took the items into the Vancouver location.

In store, they take the items but give you NOTHING in return, so you have no proof of return. It took a full 8 days and two follow-up emails to the online store and 2 phone calls to the Vancouver store in order to finally receive confirmation that the return had been processed. And even then, it will still be another 3-5 days before they will credit the refund to my credit card.

The store experience was equally disappointing as the store and employees are downright pretentious and did not display any desire to actually help the customer. Though perhaps you’d get better service if you were purchasing the $1,500 crib or some equally overpriced item rather than doing a return of buying smaller, still overpriced, items.

I will never shop here again. There are far too many other options out there, both online and in person. Options offering the exact same products, better customer service, a friendlier atmosphere, simpler processes, and considerably better prices. Save your money and try any of the other baby/child store options out there, you’re likely to be much happier anywhere else!

Had horrible experience today, stood half an hour in line while there were only 2 people ahead of me.. only two cash register working, while 4 people are standing behind cash, doing nothing.
There was 20% off everything. I get home and looked at my receipt, guess what there is no discount given on my receipt.. now have to go back, stand in line again to get my refund.
This is supposedly a high end store!!!!! I guess not!

I have been extremely unimpressed with my most recent experience here. I ordered a rocking chair in store over a week ago, and was told I would be receiving an email with a tracking number as it would arrive “curb side” in 5-10 days. I did not receive this email and have now had to call the store TWICE to follow up. The first time, I had to ask them to follow up with the chair company as their only response to me was “we don’t have an email from them either.” The second time, I had to call them again (they did not call me) and after putting me on hold, advised me that they had sent an email to the company on the weekend and hadn’t heard back. At this point I frustratingly told them that I would like my money back, since they were not offering to do anything about the situation. The person on the phone spoke to the manager and told me they would call me back the next day (today) about compensation. As of closing time today I still didn’t receive a call and am getting very tired of asking them to do their job. I will be calling tomorrow and demanding a refund, this is beyond unacceptable for a $1000 chair including the $100 extra I spent for supposed quicker service and delivery. Never again!

West Coast Kids, Main Street Vancouver
I cannot rave enough about this store - so here goes my second review- I just did my registry buy out and couldn’t have been happier for the help I have received - this was the first store I came into with my mom when we found out I was pregnant and a lady name Maylynne helped us - she was so nice and patient knowing how excited we were but had no clue about any baby stuff - since then I have been coming to this store based on the treatment and customer care I get every time I come in. From Maylynne who’s always willing to help , to Rachel the story manager she can Answer any question- to Stephanie and Christina at the check out counter- to even their stock staff in the back , you will always have a helpful hand. I see people said this place is expensive - and yes , bc they do carry top brands however if you follow them on Instagram or sign up for their emails they literally have a sale everyday on the top brand items , so If you’re ok with gradually stocking up like me - you will save lots . The store is busy yes ! But don’t be afraid to ask the staff for help , they are usually answering a bunch of questions at once but if you approach any one that’s on the floor you will get the help you need ... I also have seen people complain about the long line up at cash , pls don’t forget majority of the people shopping are also asking last min questions at check out and this being an exciting time for the people shopping the ladies at check out are doing their best to get you out quickly while answering your last min questions .. thanks WCK on main you rock !!!

What I do love about WCK is that the product offering is unique and high quality items. The customer service department is also very responsive. What I do not like is that it takes far too long for the goods to get picked/packed at the warehouse, delaying the whole shipment. As an example, an order that was placed on Aug. 29th still hasn’t been received and it’s Sept. 8th. It took over 5 business days to confirm that the goods are shipped which is far behind other competitor stores.

I have shopped with west coast kids so much but their customer services, item availability and return policy drives me nuts. I don’t think it’s fair to their clients to not give them more flexibility. We are shopping for kids, kids are unpredictable, sometimes sizes doesn’t fits and many other reasons. I probably will stop spending my money with this store. I’m very disappointed

Love WCK. They choose to carry the best products, which makes shopping easier for me. One-stop for everything. They are definitely Quality rather than quantity! Thanks for always taking your customer service so seriously as well, it’s an important part of the experience.

They truly have the best knowledge and selection. I love going to west coast for my babies’ needs

West Coast Kids has a great selection of quality products, fast shipping and excellent costumer service!

The products at west coast kids are great. Unfortunately, the staff are not great. I’ve shopped at the Vancouver location many times and have never been able to get a clear answer from the staff or the help I’ve required. It’s a shame as the store is beautiful and offers quality products.

I’m so sad because I really want to be able to give friends the good review, however after spending over $10,000 at this store, I’ve realized the customer service is quite poor. Whether it’s clothing that has been defective, toys that I received in the mail that were broken when they arrived, dressers that have drawers that don’t close properly from day 1 and deliveries handled by 3rd company parties gone horribly wrong I’ve never had a good experience with customer service and for that reason sadly I only buy things here I need quickly and can’t get elsewhere (as I can drive to the store) or to use gift cards. The staff are so friendly and so badly want to help you buy stuff, but they just don’t back it with quality customer service. :( so sad.

I love Westcoast Kids! It’s my favourite and first choice for all things kid-related.

Stores are always clean, and well maintained. Everything in the store is so beautiful and the sales associates are very helpful for the most part.

Love the product options, but shipping - particularly order processing time - is long, and the multi-step return procedure is cumbersome and time-intensive. Would love to support a Western Canadian company but generally prefer to purchase from companies that provide a better customer experience.