I have recently had a new oil tank installed. From the inspection of my old tank, through to the installation of the new one, I cannot fault Western Fuel and its staff. All have been efficient, courte... Voir plus
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First time I've ever ordered fuel oil. Western Fuel was the best price I could find. I'm not tech savy but ordered on line. The site was easy to navigate and easy to make the ordered. Western... Voir plus
Decided to have my boiler serviced this year by Western Fuel, so glad I did. They provided a brilliant service. Engineer Kameron turned up on the dot and gave boiler a thorough service. He noticed my... Voir plus
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We always get excellent service from Western Fuel, whether that's an oil delivery or our boiler services. Our engineer Matt is knowledgable, friendly and knows how to keep our boiler going! We have t... Voir plus
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À propos de l'entreprise
- Fournisseur de mazout
- aussi dans
- Fournisseur d'énergie
- Fournisseur de carburant
- Fournisseur de carburant diesel
- Fournisseur de chauffage
Écrit par l'entreprise
Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations.
Coordonnées de contact
197 Bristol Road, TA6 4BJ, Bridgwater, Royaume-Uni
- 01278 431451
- info@westernfuel.co.uk
- westernfuel.co.uk
4,7
Excellent
1 k avis
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A répondu à 100 % de ses avis négatifs
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Well done!
Well done! Friendly and helpful. Worked quickly and quietly, Replacing huge old tank with new 1000 ltr bunded tank. Pumped back the oil they had extracted, leaving me with a full tank. There was some left over which they credited to my account. Couldn’t ask for more.
24 février 2025
Avis spontané
Réponse de Western Fuel
Good Afternoon Diana,
Thank you very much for your kind review! Our skilled engineers work as efficiently as possible and aim to accommodate all of our customers' needs. I have passed your message onto the team.
Have a great day! - JS
Always excellent service from Western…
Always excellent service from Western Fuel. Friendly staff, fast delivery and simple payment options.
25 février 2025
Avis spontané
Réponse de Western Fuel
Good Afternoon Jane,
Thank you very much for your lovely review! We pride ourselves on our customer service and promptness and are pleased you were impressed. We look forward to hopefully delivering to you again next time!
Have a lovely day! -JS
Great service
We have used Western Fuel for a business for several years and recently, after running out of oil, they were able to arrange for a quick delivery to get everything back up and running. Thank you very much.
25 février 2025
Avis spontané
Réponse de Western Fuel
Good Morning Jonathan,
Thank you for your kind review. We are so pleased that we could deliver to you quickly when you had ran out of oil. We hope to deliver to you again in the future!
Have a lovely day! - JS
Very nice delivery driver as usual…
Very nice delivery driver as usual perfect service and brilliant communication about delivery we would not deal with anyone else the service is so good. Absolutely nothing is a problem from reception to delivery.
Well done Western Fuel you are simply the best!
22 février 2025
Avis spontané
Réponse de Western Fuel
Good Morning Christine,
Thank you for your excellent review! We are delighted that you find our service to be the best. We pride ourselves on communication and are glad you were impressed. I have passed your feedback onto the team here.
I hope you have a lovely day! -JS
Service declining
We have been using Western Fuel for 10 years. Unfortunately on the last 3 deliveries there has been a problem which I have had to contact them about. The service used to be excellent, however I don't know if I have been unlucky, but things don't seem to be as good.
Just a further note..... despite the reply from Western fuel no-one has contacted me!!
18 février 2025
Avis spontané
Réponse de Western Fuel
Good Afternoon Mrs Rule-Cochrane,
Thank you for bringing your views to our attention
We would like to apologise that we were not able to meet the standards you required as service levels are very important to us. We appreciate that you have been a loyal customer for over 10 years and we value this as a company.
One of our managers will contact you over the coming days to find out more why you feel we did not meet our normal high standard with a view to reassuring you that this will be addressed.
Thank you - JS
Great service as always :)
Great service as always :)
Helpful & friendly staff’
19 février 2025
Avis spontané
Réponse de Western Fuel
Good Afternoon Maria,
Thank you for your kind review. We are delighted that you are impressed with our service and staff. We look forward to hopefully delivering to you again next time!
Have a great day! -JS
Excellent customer service
Excellent customer service, easy to order on-line, always delivers before due date, never had any problems, great service.
19 février 2025
Avis spontané
Réponse de Western Fuel
Good Afternoon Mr Badland,
Thank you for your lovely review. We have tried to make the ordering process as easy as possible and pride ourselves on our service. We are so pleased that you were impressed! We hope to deliver to you again next time you need fuel!
Have a lovely day! - JS
Driver parked where he was instructed…
Driver parked where he was instructed as the tank is the access is complicated.
19 février 2025
Avis spontané
Réponse de Western Fuel
Good morning Kate,
Thank you for your kind review. We are pleased you were happy with how our driver handled your delivery. We look forward to hopefully delivering to you again in the future.
Have a lovely day! -JS
Prompt response from WF office
Driver damaged my wall through no thought and total incompetence. He was not going to bring this to my attention. Luckily I noticed him putting it back together. I phoned office while he was still here. They have kindly arranged for it to be be fixed within the week. Thanks for the prompt response and action.
18 février 2025
Avis spontané
Réponse de Western Fuel
Good Morning Linda,
Thank you for taking the time to leave us a review. We sincerely apologise for the damage caused to your wall. I am glad we have been able to resolve this quickly.
Have a lovely day! - JS
Superb service from booking to…
Superb service from booking to delivery. Thankyou for bringing so helpful and reliable.
Caroline Dalziel
18 février 2025
Avis spontané
Réponse de Western Fuel
Good Afternoon Caroline,
Thank you for leaving us this lovely review! We pride ourselves on our customer service and reliability. We are delighted that you were impressed throughout the process and hope to deliver to you again in future.
Have an excellent day! - JS
Excellent service
Excellent service. Much better than any previous companies- including when we lived in Suffolk.
14 février 2025
Avis spontané
Réponse de Western Fuel
Good Afternoon Sue,
Thank you very much for your kind review. We are so pleased that you were happy with our service and find us to be better than our competitors! We hope to deliver again to you in future.
Have a great day! -JS
Quick and efficient delivery
Quick and efficient delivery. Super customer service. Very reliable. Can’t fault them.
13 février 2025
Avis spontané
Réponse de Western Fuel
Good Afternoon,
Thank you kindly for leaving us a great review! We pride ourselves on our reliability, promptness and competitive price, so it is great to see that you were impressed! We hope to deliver again to you next time you need some fuel!
Have a lovely day! -JS
Prompt delivery and competitive prices
Prompt delivery and competitive prices. I have used them now for 30 years.
8 février 2025
Avis spontané
Réponse de Western Fuel
Good Morning Mr Wiles,
Thank you for your lovely review. Wow, 30 years is amazing! Thank you for your continued support and loyalty throughout the years. We are delighted that you appreciate our efficiency and prices!
Have an excellent day! - JS
Réponse de Western Fuel
Good Afternoon Mr Anderson,
Thank you very much for your kind review. We are delighted that you are impressed with our service and look forward to delivering to you again in the future.
Have a lovely week! - JS
No one does it better
We have been supplied with heating oil for a few years now. They are the most friendly and helpful business we have ever dealt with.
14 février 2025
Avis spontané
Réponse de Western Fuel
Good Afternoon,
Thank you for your excellent review. We pride ourselves on our customer service so it is lovely to hear that we are the most friendly and helpful business you have ever dealt with! We look forward to delivering to you again next time!
Have a great week! -JS
Great company to deal with
Great company to deal with. No problems in ordering and always very competitive prices. Great delivery times as well. Would highly recommend.
14 février 2025
Avis spontané
Réponse de Western Fuel
Good Afternoon Terence,
Thank you for your lovely review. We are pleased that you were impressed with our ordering process, price and delivery options. Thank you for your support. We look forward to the next time we deliver to you.
Have an excellent week! - JS
Excellent service
I have been with Western Fuel for some 35 years. I wouldn’t go anywhere else. They have always been so helpful, from ordering on the phone to the delivery drivers. I find it reassuring to know that they are there to advise and help, which in the past has meant organising the removal of an old oil tank and placing of a new tank.
13 janvier 2025
Avis spontané
Réponse de Western Fuel
Good Morning Sian,
Thank you very much for your kind review. Wow, 35 years! That's a long time! Thank you for your loyalty and support over the years. We are delighted that you find all our staff to be helpful and that we were able to organise a new tank for you. We look forward to the next time we deliver to you.
Have an amazing week! -JS
Good reliable service with competitive…
Good reliable service with competitive prices
14 décembre 2024
Avis spontané
Réponse de Western Fuel
Hi Michael,
Thank you kindly for this lovely review. We are pleased you were happy with our service and price. We hope to deliver to you again next time.
Have a great week! -JS
delivered ontime and at better price…
delivered ontime and at better price than new company who put leaflets in door with so called special offers with so much off.Have used now for 2 years plus ( since i moved in and was recomended by previous owners) will continue to use.
7 février 2025
Avis spontané
Réponse de Western Fuel
Good Afternoon,
Thank you kindly for this lovely review. It is great to hear that you are impressed with our prices and punctuality. thank you for your continued support. We look forward to delivering to you again next time.
Have a nice week! -JS
Thanks Western Fuel
Been using Western Fuel for a year now and they've been excellent. We were recommended them by the previous owner and it's made our life so easy. Having never had oil heating before, I'm so pleased western fuel have made it hassle free. I would also point out that the person on the end of the phone is always very helpful and friendly.
14 février 2025
Avis spontané
Réponse de Western Fuel
Good Afternoon George,
Thank you very much for this excellent review. We are glad we have made the ordering and delivery process easy for you and pleased that you find our phone staff helpful and friendly. We look forward to delivering again to you in the future!
Have a lovely week! -JS
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