The products are fantastic and really help. I have to say a massive thank you to Gina who went above and beyond to sort out a missing parcel. I’ve not experienced such great customer service like this... Voir plus
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Lisez les avis des autres
After doing a 10k run I had some muscle pains so I tried the RECOVER bath salts wow what a difference it made, it eased my pains, got a full night’s sleep and felt refreshed the next day, I will now... Voir plus
L'entreprise a répondu
I've been buying Westlab products for about 5 years now;- the dead sea range in particular. I started buying this shower gel when I hd uriticaria (itchy skin) which required me to avoid perfum... Voir plus
This was the first time i had used westlab for their Epson salts as seemed more cost effective. Parcel arrived with split open bag. Contacted customer support and got an immediate response and i... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our mission is to make premium quality, natural mineral products, accessible to all for everyday life. Always Vegan & Cruelty-Free, our multi-award winning range of Bath Salts & Shower Gels, are designed to enhance your daily wellbeing. All our mineral salts are responsibly sourced and of the highest grade. They undergo thorough independent testing and analysis to ensure they meet our strict purity and natural credentials.
Coordonnées de contact
Royaume-Uni
- westlabsalts.co.uk
4,4
Excellent
76 avis
Aucun historique récent de demande d’avis
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Product really good lobley to use
Product really good lobley to use. Improvement in my skin x
28 août 2023
Réponse de Westlab Salts
Thank you so much for taking the time to leave a 5* review Margaret - we're so pleased you love our product just as much as we do! Thanks, Team Westlab
Westlab Mindful Epsom Bath Salts with…
Westlab Mindful Epsom Bath Salts with CBD Oil, was so excited to use this but after 1 use, my bath tub was left stained with brown sticky bits everywhere and still havnt managed to scrub it all off. It doesn't come off so easily. So disappointing. Never using this again!
1 août 2023
Avis spontané
Réponse de Westlab Salts
Hi Thuschy,
Firstly, thank you so much for taking the time to complete your review. Your feedback helps us to continuously improve our proposition and we greatly appreciate you taking the time to submit the above.
We always aim to deliver a 5* service and product, we're so sorry you haven't experienced this.
We are keen to hear more about your issue! Please contact us via email at: customercare@westlabgroup.com and we'll get back to you as soon as possible.
In the meantime, have a great day!
Thanks, Team Westlab
Order easily placed online
Order easily placed online, delivery within expected date, product excellent.
Hence 5 stars!
29 août 2023
Réponse de Westlab Salts
Hi Janet, thank you so much for your 5* review! We're so pleased to hear you are happy with your order. Enjoy, Team Westlab
Two of the bags in the order were split…
Two of the bags in the order were split and the contents spilt. I contacted them but so far no response.
31 juillet 2023
Réponse de Westlab Salts
Hi Julian, we're really sorry to hear there was an issue with your order. We've flagged your details to our Customer Service team as a priority, please keep an eye on your inbox. Unfortunately, we've had a few compliants about DPD delveries and we want you to know we are working hard behind the scene to rectify! We will be in touch. Thanks, Team Westlab.
Love this product
Love this product
Bathing with Westlab salts is my sanctuary from psoriatic arthritis and definitely helps me get through the day
27 juin 2023
Réponse de Westlab Salts
Hi Alyson, wow thank you so much for your 5* review! We're so pleased our products give you some relief. We totally agree, the bath is our santuary too! Team Westlab
Réponse de Westlab Salts
Thanks for your review Sejal! We're so pleased you've given our product & service a 5* rating. Thanks, Team Westlab
Best eczema soothing shower gel
Ease of ordering and quick delivery. Most importantly this is the ONLY eczema soothing shower gel we have found, so glad it’s back in stock!
28 juin 2023
Réponse de Westlab Salts
Thanks so much for your 5* review Victoria, we're so pleased you love our Dead Sea Shower Gel just as much as we do! We really do believe it is the best on the market for managing skin conditions like Eczema & Psoriasis. We're so pleased it is now back in stock! Thanks, Team Westlab
They have great products and are very…
They have great products and are very efficient in delivering them. The website works well and is easy to use.
28 juin 2023
Réponse de Westlab Salts
Thank you so much for taking the time to leave a 5* review George - we're so pleased you think our product & service is great! Thanks, Team Westlab
As always Westlab kept me informed of…
As always Westlab kept me informed of delivery. Unfortunately DPD, who delivered, totally messed up. They delivered 5 doors away, a parcel weighing 15kg, that neither my neighbour or I was able to carry because of health reasons, and we had to get someone else to do this for us. DPD, never knocked at my door. Because of this, I most likely order from them again.
26 juin 2023
Réponse de Westlab Salts
Hi Hazel, we're really sorry to hear there was an issue with DPD and your order. We have flagged your feedback directly to DPD and can only apologise for the inconvenience caused. If you have any other feedback, feel free to reply to this message and we'll do our best to resolve. Thanks, Team Westlab.
Definitely value for money
23 juin 2023
Réponse de Westlab Salts
We're so pleased to receive your feedback Dee, thanks so much for taking the time to leave us a 5* review!
Réponse de Westlab Salts
Hi Peter, thank you so much for taking the time to leave a 5* review - we're so pleased you like your order! Thanks, Team Westlab
After doing a 10k run I had some muscle…
After doing a 10k run I had some muscle pains so I tried the RECOVER bath salts wow what a difference it made, it eased my pains, got a full night’s sleep and felt refreshed the next day, I will now use these salts on a regular basis.
Thank you Westlab highly recommended.
22 mai 2023
Avis spontané
Réponse de Westlab Salts
Wow! Thank you so much for your 5 star review Dawn, we love hearing such positive feedback about our salts. Congratulations on your 10k run, we're so pleased that Recover is now part of your recovery routine. Thanks again, Team Westlab
Good service.
2 mai 2023
Réponse de Westlab Salts
Hi Alison, we're so pleased you liked our service - thank you so much for taking the time to leave a 5* review! Thanks, Team Westlab
Réponse de Westlab Salts
Hi Kevin, thank you so much for taking the time to leave a 5* review - we're so pleased you like your order! Thanks, Team Westlab
I’m recovering from a trapped nerve in…
I’m recovering from a trapped nerve in my spine causing muscle problems - warm baths with two handfuls of your salts have really helped me.
Thank you.
26 mars 2023
Réponse de Westlab Salts
Hi Katherine, thank you so much for sharing your 5* review! We hope you're feeling better and are so pleased our Bath Salts are helping with your recovery. Thanks, Team Westlab
Excellent product,been using it for…
Excellent product,been using it for years.never any problems with orders and delivery.
27 mars 2023
Réponse de Westlab Salts
Hi Carol, wow! Thank you so much for leaving such a kind 5* review - we're so pleased you love our products just as much as we do. Thanks, Team Westlab
I ordered some Epsom bath salts for my…
I ordered some Epsom bath salts for my mothers birthday and the order was accepted. I then got an email on the day of my mums birthday to be told that they have run out of stock and would I be happy if they could send out the parcel on the following Tuesday. I annoyingly agreed and as the week passed I received an email the a week after her birthday stating the parcel had only just gone out for delivery and received a tracking number for DPD. Couldn’t track the parcel and when I asked why, I was told that it was in fact out for delivery with Royal Mail. They offered to refund me the delivery charge (which I still haven’t received) what was supposed to be a simple transaction turned into a disastrous one.
15 mars 2023
Réponse de Westlab Salts
Hi Josh, we're really sorry to hear there was an issue with your order. Unfortunately, we experienced a technical glitch with our partner warehouse which caused some serious issues with stock management,thankfully the issue has now been resolved and we're looking at your order as a priority today. One of our customer service advisors will be in touch shortly! If you do have any questions in the meantime, feel free to reply to this message and we'll do our best to resolve them ASAP. Thanks, Team Westlab.
Réponse de Westlab Salts
Hi Andrea, thank you so much for submitting your 5* review. Customer satisfaction is really important to us, we're glad to hear such positive feedback from you! Thanks, Team Westlab
Items arrived really quickly
Items arrived really quickly. I love the salts and magnesium flakes. I've been using them for years.
23 février 2023
Réponse de Westlab Salts
Hi Fiona, thank you so much for submitting your 5* review. Customer satisfaction is really important to us, we're glad to hear such positive feedback from you! Thanks, Team Westlab
Grateful that they sell bulk and…
Grateful that they sell bulk and reasonably priced.
19 janvier 2023
Avis spontané
Réponse de Westlab Salts
Hi Kim, we're so pleased to hear you are a fan of our bulk products! Thank you fro submitting your 5* review, customer satisfaction is really important to us. We're so glad to hear such positive feedback and look forward to you trying some new products from us soon too! Thanks, Team Westlab
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