I purchased a pair of Weston heated gloves the end of last winter season. After nearly a year, I used them this past December to plow snow with my 4 wheeler. Within an hour, all the stitching began co... Voir plus
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I recently purchased a woman's heated fleece jacket with hood for my wife which she thoroughly enjoyed. When she saw how cold her sister-in-law was she gifted the jacket to her. So I purchased a secon... Voir plus
Highly recommend not buying from this company. Extremely strict return policy and poor customer service. 30 days is unacceptable around the holidays. The batteries barely last 1 hour on high and you... Voir plus
We have used Weston's heated gloves for the past two years, snowmobiling in Yellowstone NP last year and on a regular basis working on our farm this past winter. We have been very satisfied with the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
BB Ecommerce LLC Sells clothing and apparel
Coordonnées de contact
Etats-Unis
- westonstore.com
4,1
Bien
160 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Perfet for working outside all day
Perfet for working outside all day. Would buy more as soon as winter rolls around again.
30 mars 2023
Really had a great experience from…
Really had a great experience from start to finish. Not shopping for heated apparel anywhere else.
29 mars 2023
Superb customer service and fast…
Superb customer service and fast shipping. Everything arrived in time for Christmas!!
29 mars 2023
Made great christmas gifts this year.
28 mars 2023
I am so happy with my heated jacket and…
I am so happy with my heated jacket and gloves. Wish they had more styles.
27 mars 2023
Bought the gloves for my husband and he…
Bought the gloves for my husband and he LOVES them. Thank you guys!
26 mars 2023
Great customer service
Great customer service. I needed help figuring out which pair of gloves go buy and they helped me. I absolutely love them.
24 mars 2023
Perfect for the winters here in…
Perfect for the winters here in minnesota. I purchased the glove liners and absolutely loved them. Thank you guys.
23 mars 2023
Bad Sizing - Bad Customer Service
It took four months for the order to arrive. When it did arrive the XL jacket was too short in the sleeves.
Company refused to exchange or refund or resolving issue. This company has a poor business ethic and even worse customer service!
Follow up: Company admits poor sizing in response below and still refuses to refund or exchange item that took them four months to deliver. Says a lot, buyer beware!
28 février 2023
Réponse de Weston Store Heated Clothing
Hi, J Weyers,
Thank you for your feedback. Please keep in mind we accept returns and exchanges on all items within 30 days. It seems that your item was lost by the carrier , so we reshipped the item. Your reshipped order was delivered on January 23rd and you reached out to us on March 4th to return your item which well was over 30 days after you received your item. We do have our size charts on all of our items.
Here is your tracking for your item: https://www.canadapost-postescanada.ca/track-reperage/en#/details/1023038362785530 . It was delivered to: Camie Condon, 9 Sylvan Drive, Cambridge ON N1R 5S5, Canada.
We have improved the sizing of our jackets and lengthened the sleeves on our jackets for our 2023 style which are now in stock. We appreciate your feedback so we can continue to improve our processes and sizing.
Weston Store Customer Support
I got my mom a vest and gloves for…
I got my mom a vest and gloves for christmas this year.😊 We live in Missouri and we had a very cold winter this year so they were much needed.❤️
3 février 2023
Avis spontané
Very difficult to work with on a…
Very difficult to work with on a return. Sent the vest back to never receive the replacement or money back. Stay clear of them.
31 janvier 2023
Réponse de Weston Store Heated Clothing
Hi, Shantel Morgan,
Upon checking your order, I can see that we sent you your gift card on Febuary 2nd for your returned vest. According to our records you did use that gift card on a new order. Your new order has shipped. Please let us know if you need anything else or if I can help you with your most recent order.
We appreicate your feedback.
Regards,
Weston Store Customer Service
Should deserve zero star
Should deserve zero star. Returning an item. Finally had to file a dispute with my credit card company to get the credit back.
$170 heated vest lasted two months. Sorry 1 month warranty.
Stay clear of this company. Total fraud.
18 janvier 2023
Réponse de Weston Store Heated Clothing
Hi, David! Please keep in mind upon receiving your return, we will process your refund within 7 days. If you do not receive your refund, please reach out to us and we can check on it for you. Please keep in mind that we now have a free 1 year warranty on all of our productss :)
Thank you,
Weston Store
Order from a different site
Order from a different site. Their deals are not worth it because if something arrives and does not work (as it has for several people), they do not replace or refund your money.
I’m still trying to make a return. The emails are a constant exchange that’s been going on for weeks just delay the process. They keep asking if I want an exchange, “are you certain you charged the batteries”, and acting confused about what items I want to return.
The customer service number tells you to email because employees are completely remote, so no one can take your call. Never left a review before, but also never experienced a bogus return policy and process like this. Wish I listened to the other reviews.
20 janvier 2023
Réponse de Weston Store Heated Clothing
Hi Kendal Smith,
We are sorry that you did not have a good experience. I apologize about that. According to our records, your order was refunded on February 4th.
Please keep in mind it can take 5-7 days for your bank to process the refund. If for some reason you do not receive the refund, please reach out to us at support@westonstore.com . Thank you!
We appreciate your feedback and thank you for being a valued customer
Weston Store Customer Service
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