Wetkiss Boots Avis 22

Absolutely obsessed with these boots 😍 Ever since I started wearing them I’ve had so many people asking where I got them and giving me compliments. People stop me all the time to say they love them. Honestly they fit my style and personality so well I feel like they were made for me. They’re fun, unique, and definitely make a statement. Perfect for concerts, rodeos, or even just dressing up a casual outfit. One of my favorite purchases for sure 🤍✨

I ordered my boots on February 2nd and just received them on April 21st. They are absolutely stunning!!! I contacted customer service after having not received my boots after 6 weeks and I always received a response in under 24 hours. I have 2 pairs of Wet Kiss boots and I am surely going to order more! The price and quality of their boots are Excellent! 🤩

The wait for the boots was long but well worth the wait. The boots are stunning and came securely and nicely wrapped.

I initially requested a refund because my boots still hadn’t shipped after three weeks. Eventually, someone responded and told me they had asked the warehouse to put my order on hold.

I replied explaining that if my order could be shipped out this week, I would prefer to still receive the boots instead of canceling.

Since then, I’ve only received automated emails with no personalization......no name, no representative signature—just “Dear,” and “Sincerely” with nothing filled in. This has now happened three times.

I even sent another message to clarify that I do want the order shipped, but instead of addressing my concern, I received yet another generic automated response about express shipping times. It didn’t answer my question at all, and the stated 8 to 10 business days is clearly inaccurate given my experience.

Overall this feels very unprofessional and careless. I still have no clear update on whether my order will be shipped or canceled???

I placed an order six weeks ago. I checked the shipping timelines because I needed the boots for an event at the end of April which allowed for eight weeks of time to get to me in the US. I followed up twice to find out where my order was. The first time I asked when it would be shipping and was told will let you know when it ships. The second time I followed up because it had not arrived after six weeks and in that email I told them I needed it in 10 days for an event. The very next day I got an email that said it’s shipping today. I could not get anyone to respond to my next email asking how long to arrive until after it shipped and I keep getting a standard response it says here’s your tracking info it shipped. It will now take eight business days to arrive based on my original shipping method, which should have been upgraded because I believe my order was lost given it ironically shipped the day. I reached out. Your website never indicated it would take six plus weeks to ship then another eight business days to arrive. I will not have my order for the event and you had an opportunity to upgrade my shipping so that it would arrive on time. I will never shop with you again, terrible order communication, site messaging and customer service.

I ordered a pair of boots over a month ago. Wetkiss will not return my email. I also tried to send a text message and I get an error that says (Unable to receive. Message blocking is active). Does anyone know if they are still in business?

These boots are so comfortable and did not even have to "break" them in!! They are so beautiful and got many compliments on them. Thank you for the awesome boots!!!

I placed order #14581 on February 10, 2026. They have not shipped and I have not gotten a return email from either the sarah@wetkiss listed on the PayPal transaction or the Wetkiss customer service email listed on the site. I own a pair of their boots so I know they’re legit, but it seems like they’re lacking on the customer service front. I’ll dispute the charge with PayPal if I don’t get a response soon and if I have to go that route I will not buy from the company moving forward even though the boots I did receive are gorgeous.

Absolutely terrible customer service. Their return policy clearly states that if you reach out to customer service by email, they will provide you with return instructions, including a return address. When I reached out to customer service, they asked me if I wanted to exchange the product that I had purchased I stated that know these boots were for a very special occasion, and a new pair of boots would not arrive in time. I simply just wanted to return the pair of boots and receive my money back. I understood that shipping and handling for the return would be my cost that was not a problem. The response from customer service was non-satisfactory. They stated that they could then only give me a 30% discount on my next order which was worse than the first offer to begin with. I said again no I simply just wanted my money back. I also reminded them of their own policy, the communication ended there now I have to find a way to sell these boots privately. I should never have had to deal with this. This company lies!

Website said boots were in stock and boots would ship 1 -3 business days. It's been 12 days and no word on shipping. Bought them for my granddaughters 16th birthday celebration on Feb. 14. They emailed me stating they were going on vacation and would look into it when they get back! What company does that?

Stunning Boots - so beautiful, fun and well made - EVERYBODY compliments them! Will be buying MORE! Came in a beautiful silver box in a timely manner. Highly recommend!

I received my order quickly. I received so many great compliments on my holiday boots. Even had someone who wanted to rent them from me. They were definitely a hit. Great fit.

Beware!!!
Ordered boots. Got email confirmation. Nothing else happened. Weeks and weeks went by, never got a shipping notification or any other update. Emailed them three times, to no response. Finally got my credit card company involved and they (the credit card company) removed my charge.

I purchased the Christmas Tree boots, they are so fun, everybody loves them and they're comfortable!!!

I've already ordered another pair, and plan to order more !!!

This company has excellent customer service and gorgeous boots! Do not hesitate to order from them!

These boots are awful! I ordered the Christmas boots and the “tree” is set with blue stones and not green? They also smell like gasoline and I left them outside because they smell so bad. Highly disappointed but in this case you get what you pay for. I will stick with paying for high quality boots. The only positive thing about this experience is that they arrived before Christmas.

Love the boot style but my size 9 is too big. It's more like a 9 1/2. Also - I got an advertisement for The Charlotte and so I was going to purchase some for my daughter but when I clicked on it, it just brought up the home page and The Charlotte is nowhere on the site. So disappointing.

Excellent service and product so beautiful the boots quality and styles are amazing