Wetkiss Boots Avis 

29
TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

the products they sell are so well made and priced amazing, especially in this economy. They’ve never raised their prices and always free shipping on boots in my circumstance. I will continue buying... Voir plus

Noté 5 sur 5 étoiles

I ordered my boots on February 2nd and just received them on April 21st. They are absolutely stunning!!! I contacted customer service after having not received my boots after 6 weeks and I always rece... Voir plus

Noté 5 sur 5 étoiles

This is my first purchase from Wetkiss. The order arrived quickly. The boots had a strong chemical smell when they first arrived however with a little bit of airing out the problem was solved.... Voir plus

Noté 1 sur 5 étoiles

Beware!!! Ordered boots. Got email confirmation. Nothing else happened. Weeks and weeks went by, never got a shipping notification or any other update. Emailed them three times, to no response. Fina... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de chaussures

Écrit par l'entreprise

Welcome to Wetkiss Boots! Experience the perfect blend of exquisite craftsmanship, unparalleled comfort, and timeless design. Our initial vision, and a cornerstone of the brand's enduring appeal, was to bring high-quality, fashion-forward western boots to a broader audience. They recognized a gap in the market for boots that not only embodied the rugged charm of the West but also offered contemporary designs and unparalleled comfort, catering to the modern woman's lifestyle. WETKISS empowers women to feel confident and comfortable with high-quality, perfectly fitting western boots that enhances their beauty. We frequently receive messages of gratitude from customers who love how our shoes make them look and feel. Our diverse range of styles and sizes ensures a perfect fit for every boot, embodying the fusion of functionality and fashion without compromise.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

29 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 72 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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3,4

Tous les avis

(29)

29 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Beware!!!

Beware!!!
Ordered boots. Got email confirmation. Nothing else happened. Weeks and weeks went by, never got a shipping notification or any other update. Emailed them three times, to no response. Finally got my credit card company involved and they (the credit card company) removed my charge.

15 janvier 2026
Avis spontané
Logo de Wetkiss Boots

Réponse de Wetkiss Boots

Dear Vanessa,

Due to inventory constraints, the waiting time for different styles and sizes varies. You can see the in-stock and pre-order styles below after selecting your size during purchase.

In-stock products generally take 1-3 business days to prepare, while pre-order items generally take approximately 15-20 business days to prepare.

We handle customer emails every business day. Could you please let us know your order number and the email address you used to contact us? This will help us check whether your previous message may not have been successfully received.

Noté 5 sur 5 étoiles

Christmas Tree boots

I purchased the Christmas Tree boots, they are so fun, everybody loves them and they're comfortable!!!

I've already ordered another pair, and plan to order more !!!

13 décembre 2025
Noté 1 sur 5 étoiles
Logo de Wetkiss Boots

Réponse de Wetkiss Boots

Dear MAUREEN WASCO,

We’ve checked and see that your order has been marked as delivered. If you haven’t received it yet, please contact us via our customer service email support@wetkiss.com so we can assist you further.

Thank you for your support!

Noté 2 sur 5 étoiles

These boots are awful

These boots are awful! I ordered the Christmas boots and the “tree” is set with blue stones and not green? They also smell like gasoline and I left them outside because they smell so bad. Highly disappointed but in this case you get what you pay for. I will stick with paying for high quality boots. The only positive thing about this experience is that they arrived before Christmas.

22 décembre 2025
Logo de Wetkiss Boots

Réponse de Wetkiss Boots

Dear Rebecca Rice

Regarding the blue decorations on the Christmas boots, this was part of our original design concept to create a snow-covered Christmas tree visual effect. That said, we truly appreciate your honest and valuable feedback.

As for the smell, it’s normal for new boots to have a stronger scent when first received due to materials and packaging. We recommend placing them in a well-ventilated area for a few days, which usually helps the smell dissipate naturally.

Thank you again for sharing your experience — your feedback helps us continue to improve.

Noté 3 sur 5 étoiles

Runs large - advertised styles aren't available

Love the boot style but my size 9 is too big. It's more like a 9 1/2. Also - I got an advertisement for The Charlotte and so I was going to purchase some for my daughter but when I clicked on it, it just brought up the home page and The Charlotte is nowhere on the site. So disappointing.

19 décembre 2025
Logo de Wetkiss Boots

Réponse de Wetkiss Boots

Dear Nichole Martinez,

Thank you for your feedback.

Regarding the sizing, since each of our boot styles is designed with different materials and constructions, the wearing experience may vary slightly. If the size you received doesn’t fit as expected, you’re welcome to contact our customer service email support@wetkiss.com within the 30-day after-sales period to arrange an exchange.

We’re also sorry for the confusion caused by the advertisement. Occasionally, there may be a technical delay between ads and product availability on our website. If there’s a specific style you’re interested in but can’t find, please feel free to contact us — we’ll be happy to check whether we can reopen the purchase option for you.

We truly appreciate it and hope to assist you further.

Noté 1 sur 5 étoiles

Late late late Holly boots

Ordered Dec8th and my Holly boots are not here yet. I will not have them for Christmas.

23 décembre 2025
Logo de Wetkiss Boots

Réponse de Wetkiss Boots

Dear Bennie,

We’ve checked your order and confirmed that it was delivered before Christmas.

We offer both in-stock and pre-order styles. For pre-order items, additional preparation time is required, and we’re truly sorry for the waiting time and kindly ask for your understanding.

We will continue to optimize our production and shipping processes to improve delivery times in the future. We really appreciate your feedback and patience.

Noté 1 sur 5 étoiles

This company literally stole my money

This company literally stole my money. I requested a return because the boots didnt fit and had a weird plastic smell. The company asked me for photos of the boots to make sure the bottoms weren't used and said for me to ship them back and provide them a tracking number. Easy, right? I provided the tracking info and messaged them 2 days after it was delivered back to them to ask about my refund. After several unanswered emails, they quit responding once I shipped the boots back. I receive an email stating they weren't going to refund me because I didn't ship them like they said? What does that even mean? I have emails from the company stating how to ship them back, even got a thank you for providing the shipping information and we will email you when we issue the refund. So they now have the boots and my money. I need a refund. You can't steal money from people. This entire thing was a scam. The boots are made from a some kind of plastic, not even close to leather and the smell was so bad it gave me a headache. I just wanted to return and get my money back. My order is 9003. Please be honest and just issue my refund. Sometimes sales dont work out, you can't have a customer send you back your product without refunding them. Also I had noticed that their was no packing slip so nothing to identify the order when being delivered back so I included all my order info in the package so they could easily find my order. This is so crazy and $150 for a pair of boots is expensive for me and I need my money back. You have your boots. I have all the emails and pictures, conversations of what this company told me on how to return the item. They scammed me. Twice actually because these boots looked and felt like $5 shoes. Then not refunding me. Ive waited 2 weeks for my money back. I wouldn't buy from this company Ever again. You won't ever get your money if you return. They do not run true to size, I wear a 7.5 and my foot was swimming in the boot. Just don't. Plenty of other companies in 2025 that are reputable. 1 more thing, shipping took over 2 months to add the cherry on top. Give me my money back!!

1 juillet 2025
Avis spontané

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